News for the Hospitality Executive |
Maestro PMS to Centralize and Automate High-Touch Service . Stephanie Inn marries personalized guest service with high-tech Maestro system to enhance guest history tracking, boost profits and reduce cost with increased efficiencies |
August 2009 � �Most of our guests are in love, romance is our specialty,� explains Sharon Major, general manager of the AAA Four Diamond Stephanie Inn operated by Martin Hospitality. The property could not be in a more romantic location. The elegant full-service destination faces Oregon�s Pacific Ocean on beautiful Cannon Beach just 90 minutes from downtown Portland and pampers guests with an acclaimed wine list, gourmet kitchen, and is ranked #3 on Conde Nast Travelers� 2009 Readers Choice Award for North American hotels. The Stephanie Inn also recently completed an extensive renovation and installed the Maestro� Property Management Suite to automate the resort�s award-winning operation. . The Stephanie Inn 2740 South Pacific Cannon Beach, Oregon �Our mission statement is �Creating great memories,� said Major. �We have been a manually-run property for 25 years and always relied on our personal knowledge of what our guests enjoyed. With our Maestro PMS Suite hotel software implementation with 360-degree guest centric functionality in spring 2009, we now record and track our guests� preferences in the system for easy access anytime so our staff can provide even better service with more guest knowledge at their fingertips.� Integrated modules on single database drive efficiency and better marketing In keeping with the resort�s theme of romance, the Stephanie Inn�s rooms are appointed with fireplaces, Jacuzzi tubs and breathtaking views of Haystack Rock, and the offers a gourmet dining room featuring regional ingredients and a wine list honored with a 2009 Award of Excellence by Wine Spectator magazine. The Inn also provides Signature �Fireside� and "Couples Massages,� aroma therapy and reflexology sessions. The Stephanie Inn installed the Maestro Front Office System and reservation software, with Maestro Analytics for property business intelligence and targeted marketing programs. The property also implemented Maestro Table Reservations to schedule guest seating in its dining room. The Stephanie Inn will go live with Maestro Spa and Activities Management, Fine Dining POS and Retail POS in the coming months. All Maestro modules are fully integrated on one SQL database for instant access by staff, and real-time data exchange and charge posting without interfaces. Diamond Plus online training and support improves productivity and guest service �We have a positive, professional staff that understands the Inn�s essence of romance and enjoys making guests comfortable,� said Major. �Maestro has enhanced our quality of service and shortened our reservation process with its fast data entry and guest history tracking. The system automatically sends out personalized guest confirmations, which saves our staff time so they can focus more attention on guest requests.� As part of its personalized service program, The Stephanie Inn�s front office team personally contacts each guest prior to arrival to see if they can fulfill personal requests. �We are a luxury full-service destination that provides everything guests need for food and services,� said Major. �We use Maestro to run the most efficient operation possible and with NORTHWIND-Maestro PMS� excellent training and support we are continually discovering new ways to use the system to improve staff productivity and guest service.� The Stephanie Inn is a busy property with a year-round average occupancy of 80 percent. A steady stream of guests arrives from Seattle and Portland, Oregon, but an increasing number of travelers from California and Canada have discovered the property and are making it a regular home away from home escape. �Our property is a one-of-a-kind retreat; we do not operate like a standard corporate-run resort,� said Major. �We give arriving guests our full attention at check-in and rely on Maestro to track incoming guest amenity requests and run the reports that make the job of hotel management and providing award winning guest service easier.� Maestro Property Management Solution
About NORTHWIND � Maestro PMS
About Stephanie Inn
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Contact
NORTHWIND - Maestro PMS, North America Ivana Johnston - Sales & Marketing Phone: 905.940.1923 Toll Free: 1-888-667-8488 Email: [email protected] www.maestropms.com/HOL Stephanie Inn
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