Rocky Mountain Lodge Becomes First Air Force Lodging Operation to Earn Certified Guest Service Property Designation
January 13, 2016 10:16am
Orlando, Florida, January 2016—The American Hotel & Lodging Educational Institute (AHLEI) has awarded Rocky Mountain Lodge, Aurora, Colorado, with the designation of Certified Guest Service Property for the second year in a row. Rocky Mountain Lodge is the first Air Force lodging operation to earn this title, which is presented to properties that train their employees using AHLEI’s Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). Nearly 40 associates have earned the individual certification after completing the Guest Service Gold® training.
The property, which opened in December 2011, has 150 rooms, 30 of which are extended stay units. General manager Joshua Coleman, MBA, CHA, CGSP, said that he jumped at the chance to offer his staff the Guest Service Gold® training and certification.
“We require it of every staff member,” he explained. “If it’s good for the front line, then it’s good for everybody. All of our employees are proud of their certification, and that attitude ripples throughout the organization. It has definitely raised the bar across the board for our team.”
Several employees also hold other AHLEI professional certifications, including the Certified Hospitality Supervisor (CHS®), Certified Hospitality Department Trainer (CHDT®), and Certified Hospitality Housekeeping Executive (CHHE®).
Coleman said that while the property recognizes employees of the month, quarter, and year, it’s hard to pinpoint any individual staff member for their Gold service, because everyone aspires to that level of guest care.
“Our guest service standards are already high. As a Certified Guest Service Property, we try to exceed that. When guests see our plaques behind the front desk, they are impressed,” he said. “This is who we are. If you are in front of us, you are the most important person on the planet.”
Tags: american hotel & lodging educational institute,
guest service gold,
rocky mountain lodge,
certified guest service professionals
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.
Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager
IBC Partners with AHLEI to Bring Certification Programs to Its Independent Hotel Members
New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates
New Guest Service Gold® Tourism Teaches Service Delivery Skills for Destinations
AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco’s Vision 2020 Goals
Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines
AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook
AHLEI Expands Reach into Canada with New Consultant, Partnerships
Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
University of Santo Tomas Honored as First Academic Certified Guest Service Property
Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
AHLEI Adds Breakfast Attendant Training and Certification to START Program
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
AHLEI and EUHOFA Sign Memorandum of Understanding
AHLEI Publishes New Edition of Revenue Management Textbook
Greece’s StudySmart is AHLEI’s Newest International Associate
AHLEI to Offer Certifications in Partnership with Lobster Ink
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
Please login or register to post a comment.