Modus Hotels Selects TrustYou for Integrated Customer Communication Platform
November 2, 2016 11:51am
Leverages Entire TrustYou Platform to Operationalize Pre-Stay, Real-Time and Post-Stay Feedback
Munich and San Diego — 2 November 2016 - TrustYou, the world’s largest guest feedback platform, today announced its partnership with Modus Hotels, a Washington DC Lifestyle Hotel Company that develops, owns and operates a portfolio of hotels and restaurants in various cities across the U.S. Through this partnership, Modus Hotels will use the guest feedback platform to provide guests with new touch points throughout their stay and analyze the performance based on the guest’s feedback.
Modus Hotels utilizes TrustYou Analytics & Radar, a reputation management tool that analyzes web reviews and enables hotels to manage feedback from all online channels within one dashboard. The resulting improved reputation influences TrustYou’s guest feedback platform and Meta-Reviews*, which are displayed on travel and search websites like Google, KAYAK and Hotels.com. Modus Hotels puts a high emphasis on guest satisfaction and employs TrustYou Messaging, a platform that allows for easy two-way communication between hotels and guests via SMS, Facebook Messenger and other popular communications tools. TrustYou’s guest feedback platform will enable Modus to measure and influence the guest journey, from searching and selecting a hotel through on-site requests.
“We felt the need to implement a well-connected system where we can manage all feedback and communication with guests on one platform” said Josh Runes, Digital Marketing Manager at Modus Hotels. “After careful consideration, we selected TrustYou because of its dedication, influence on the guest experience and vision to facilitate real-time communication with customers.”
As a leader in the guest feedback industry, TrustYou offers its clients a powerful platform that allows communication from search to onsite to post stay feedback. As more hotels face the need to effectively manage customer feedback, TrustYou is vastly expanding its client base worldwide.
“We are seeing a rapid growth in the number of customers who are seeking to adopt our connected platform, in the US and abroad,” said Ellis Connolly, Chief Revenue Officer at TrustYou. “Throughout the hotel industry, we’re seeing significant interest in improving every step of the guest journey, and our comprehensive platform is proving to be valuable in addressing each moment in the booking lifecycle.”
For more information, visit www.trustyou.com
TrustYou, the world’s largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future visitors. Guest feedback informs 95% of booking decisions, and TrustYou’s platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct requests through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler’s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou’s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries; TrustYou Messaging, direct guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world’s leading online reputation management tool and the accompanying app TrustYou Radar. Find more information on TrustYou and the products at www.trustyou.com
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor
Contact: Katharina Sickora
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