Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Technology
Florida’s Canada House Resort Banishes Internet Connectivity Issues with Hotel Internet Services’ Wi-Fi Solution
Hotel Internet Services, Inc. | April 11, 2016
Pompano Beach timeshare resort boosts guest satisfaction and virtually eliminates Internet connectivity complaints since implementing HIS Wi-Fi service Palm Harbor, FL — April 11, 2016 — Hotel Internet Services (HIS), a leading full-service provider of Internet services and solutions for the hospitality industry, has been credited with completely revamping the speed and quality of guest Wi-Fi at Canada House, a timeshare resort in Pompano Beach, Florida. Due to the use of an outdated network and obsolete equipment, the property frequently suffered from common troubleshooting issues such as poor connection and reception to ma...
Infor Delivers Enhanced Revenue Management Capabilities for Hospitality
Infor | April 11, 2016
Transformative Upgrade of Infor EzRMS features Science-Infused Applications for Enhanced Optimization, Pricing and Forecasting NEW YORK– April 11, 2016 – Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced the completion of a transformative upgrade to Infor EzRMS (version 20.x), marking a new era of forecasting and optimization that fortifies its hospitality domain expertise with cross-industry science. The upgrade is the first to reflect the collaboration between the Infor EzRMS science team and Infor Dynamic Science Labs, an internal think tank recen...
Resolving the Founder – Private Equity Dilemma
David Mansbach, CCP | April 11, 2016
By: David Mansbach, CCP | James Houran, Ph.D. Many of the restaurant industry's brightest young brands are seeking private equity partners in a search for rapid growth. Led by a founder's passion and capital commitment by private equity, this partnership has allowed for unprecedented growth with many brands serving as disruptors to the major chains. Done well, this dynamic duo can offer unprecedented results, but regrettably many founder-private equity relationships are turning adversarial due to a lack of clarity concerning how and when a founder should let go of the leadership reigns. Regardless of industry, research reveals that over...
Predictions in Hospitality Social Media Customer Care
DJ Vallauri | April 6, 2016
Best practices for meeting customers where they already are, and listening and engaging on a near real-time basis. by DJ VALLAURI Can you remember the days when your hotel's social media marketing was so simple, when you didn't have to pay Facebook to have your posts seen by your organic followers? And when "tweeting" meant that everyone who followed you on Twitter would see your posts in their Twitter streams? Those were the good ole days, indeed. Well, brace yourself and get ready to dig deep… real deep into your marketing coffers. Those days are gone, and they're not coming back. It was inevitable that Facebook and Twitter wou...
Newmarket Whitepaper; Over $100 Million in Cost Savings Delivered by Service Optimization in 2015!
Newmarket | April 6, 2016
In today's world, hoteliers are realizing the importance of hotel technology to their daily operations in enhancing the guest experience, rather than replacing the human factor; transforming it from a 'nice to have' to a necessity. In 2015, HotSOS generated over 92 million service orders to help hotels worldwide save over $100 million! HotSOS Housekeeping also assisted 38 thousand room attendants in cleaning over 34 million guestrooms saving hotels an average of $116 per guestroom, yearly! Download the whitepaper to read the complete statistics and stories our existing clients are revealing through service optimization. ...
Maestro Analytics BI Turns Big Data into Big Benefits for Indie Hotel Operators
Maestro PMS | April 6, 2016
Operators Leverage Guest Preference Data to Increase Revenue with Personalized Marketing; Accurate Performance Metrics Identify Markets, Segments and Dates for Effective Promotions April 6, 2016 – Markham, ON – There is plenty of talk about the value of 'big data.' The truth is that big data is like a home improvement store. They both offer a huge amount of material, but it is worthless until you know how to put it to work. Maestro Analytics, fully integrated with the Maestro Property Management System (PMS), makes a wealth of guest and property performance data actionable for independent hotel operators. "We implemented Ma...
Got Apple? Get ABreez
Mobile Simple | April 5, 2016
Based on customer demand, the ABreez mobile minibar and in-room amenities management system from Mobile Simple is now available on the Apple iOS platform [Montreal, Canada—April 5, 2016] — With more and more hotels successfully leveraging the power of mobility and the cloud to simplify their in-room amenities and minibar operations via the ABreez by Mobile Simple app on Android, Mobile Simple announces that this award-winning tool is now available to staff using Apple iPhones and tablets. With the click of a button, all hoteliers can now capture revenue, increase guest satisfaction and improve staff efficiency with ABreez fo...
Millennials vs Boomers: Who is More Likely to Unsubscribe from Hospitality Emails?
Ryan Solutions | April 5, 2016
After running the numbers for opt-out trends one week and millennial email behavior the next, we wondered whether opt-out rates change in relation to age. Said another way, do millennials unsubscribe from hospitality emails more often than boomers? Here's what we found. The Goods To find our answer we looked at email campaigns sent to over 6,000,000 recipients during the last three months by a dozen hotels and resorts. We then found the opt-out rates for Boomers, Millennials, and two in-between groups to cover Gen X and plotted them below. Millennials (age 15-30) averaged an opt-out rate of 0.26%. Boomers (age 51+) averaged an opt ...
HeBS Digital Guarantees New Hotel Clients Will Win a Major Website Design or Digital Marketing Award
HeBS Digital | April 5, 2016
Summary: HeBS Digital introduces a new hospitality and travel award guarantee for clients that purchase a website design package in Q2 2016. The firm guarantees to win a major industry website design or multichannel award for any new client within two years of the engagement. New York, NY – April 4, 2016 – Hospitality clients that partner this quarter with HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, are guaranteed to win a major Hospitality & Travel Industry Website or Multichannel Marketing Award. HeBS Digital's long history of win...
GCommerce Growth Proves Hotels Want Customized Digital Marketing
GCommerce | April 5, 2016
Born from the desire to abolish the cookie-cutter approach to digital marketing, GCommerce was founded on the belief that one-size-fits-none, affording each client a customized, customer-service oriented approach to their digital marketing efforts. At the forefront of each successful campaign is the identification of a property's long-term, sustainable competitive advantages (LTSCA's); proof that no two clients are alike and each campaign must be uniquely designed and built around the strengths of a given client and their specific needs and objectives. By closely monitoring industry trends and strategically planning for the future, the ...
Hyatt Union Square New York Adds Sleek, Bluetooth, Multi-Charging KS Clocks in Rooms
Hyatt Union Square New York | April 5, 2016
Luxury Manhattan hotel replaces existing in-room sound systems with Bluetooth music player from Kube Systems that also charges six Apple/Android/Blackberry devices simultaneously [Jericho, NY—April 5, 2016] — When management of the AAA Four Diamond luxury Hyatt Union Square Hotel New York decided to upgrade its in-room sound systems after only two years, they turned to Kube Systems. With chic guestrooms, lofts and suites that evoke the city's vibrant spirit and invigorating atmosphere, it was determined that in-room equipment also needed to blend with the urban-inspired design. Today, the Bluetooth streaming KS Clock™ ...
Noble Opens the 252-room Hotel Indigo Savannah Historic District
March 31, 2016
Hotel adds to the Art and Soul of Savannah's City Market at Ellis Square ATLANTA (March 31, 2016) – Noble Investment Group ("Noble") announces the opening of the 252-room Hotel Indigo Savannah Historic District, which is managed by InterContinental Hotels Group (IHG), one of the world's leading hotel companies. Located at 201 West Bay Street, the Hotel Indigo® sits in the heart of historic Savannah in the former Guckenheimer tobacco warehouse and grocery, a nationally registered landmark built in 1850. The hotel is located in the neighborhood of City Market at Ellis Square, which was once known for its southern char...
Meet the Money® 2016 – May 2-4, 2016: 26th National Hotel Finance & Investment Conference in Los Angeles
March 31, 2016
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 31 March 2016 Getting to the winner's circle – marathon, sprint or obstacle course? LOS ANGELES – The 26th annual edition of Meet the Money®, the national hotel finance and investment conference, will be at the Sheraton LAX May 2-4, 2016. The conference will host hotel owners, developers, operators, brands, lenders, investors and other capital providers. Conference speakers will explore financing, re-financing, development, and deals, as they try to answer the questions: what part of the investment cycle are we in? And wha...
Hawaiian Hotels & Resorts Selects UniFocus for Hospitality-Specific Labor Management Solutions
UniFocus | March 30, 2016
DALLAS – March 30, 2016 – Hawaiian Hotels & Resorts has tapped Dallas-based UniFocus to provide its labor management and time and attendance solutions. The Hawaii-based hotel management and ownership firm, whose resorts comprise a large and complex labor pool, chose UniFocus for its hospitality-specific workforce management expertise and advanced technological solutions. "Integrating labor management and time and attendance was a critical next step for us," said Jansen Medeiros, managing director of Hawaiian Hotels & Resorts, which owns and/or manages two resorts on Maui and the Big Island. "While our current system ...
Intelity Provides In-Room and Mobile Guest Service Technology at Boston Harbor Hotel
Boston Harbor Hotel | March 30, 2016
Boston Harbor Hotel has partnered with Intelity for a high-tech guestroom upgrade during its renovation. BOSTON – March 30, 2016 –The Boston Harbor Hotel has tapped leading hotel technology provider Intelity to install guest service and engagement software on touchscreen tablets in all 230 guest rooms. Intelity will also develop a hotel mobile app for the Forbes Travel Guide Five-Star property. Both the app and the in-room hotel tablets will run on Intelity's ICE platform for a robust combination of both guest-facing and hotel management tools. Stephen Johnston, Boston Harbor Hotel Managing Director and General Manager, said...
Flyte Systems Introduces Hotel Promotions, Events to LaGuardia Plaza Hotel FlyteBoard
Flyte Systems | March 30, 2016
Guests Respond to Promotions Alongside Real-Time Airline Flight Information CHICAGO, IL – March 30, 2016 – Flyte Systems announced that it upgraded the FlyteBoard at the LaGuardia Plaza Hotel to display property promotions and meeting information. The new functionality enables the LaGuardia Plaza to show event notices, wayfinding, and revenue generating property specials on the same screen with FlyteBoard real-time airline schedules for LaGuardia International. Click here to request information on Flyte Systems' airport travel and guest information services. "Flyte Systems is a truly beneficial addition to the LaGuardia...
Fragmented Performance Dampens Spring Hotel Outlook
TravelClick, Inc. | March 30, 2016
Strong Group Booking Growth Provides Promise for North American Hoteliers NEW YORK – March 30, 2016 – While new bookings are up at the start of the spring season, with 17 of the top 25 North American markets showing committed occupancy* growth compared to last month, the pace of those bookings is relatively flat. New commitments that have been added over the last month are down -0.2 percent, according to new data from TravelClick's March 2016 North American Hospitality Review (NAHR). These numbers indicate a disjointed story for hoteliers as new booking pace is slowing going into the normally strong spring travel reservation...
Digital Alchemy Attracts Luxury Adventurers to Las Terrazas Resort with Personal Communications
Digital Alchemy | March 29, 2016
Secluded Belize Destination Boosts Its Bottom Line with Personalized Emails March 29, 2016 – The sun, sea adventure and deluxe accommodations draw guests to Las Terrazas Resort in Ambergris Caye, Belize. But the pampering begins long before travelers sink their toes into the resort's white sand beach. As soon as a guest makes a deposit, Digital Alchemy's hotel email marketing system responds with an attractive personalized message. Travelers can immediately begin to peruse on-site amenities and island activities that fulfill the tropical trip of their dreams. Digital Alchemy is the leading provider of hospitality Customer Rela...
Kube Systems Enters the LA Boutique Hotel Market with its KS Clock™ at Andaz West Hollywood
Kube Systems | March 29, 2016
Bedside unit charges up to six Apple/Android/Blackberry devices simultaneously and utilizes hospitality's first Android App-based programmer with GUI touchscreen [Jericho, NY—March 29, 2016] — Kube Systems has penetrated the boutique hotel market in Los Angeles with 239 rooms at Andaz West Hollywood now featuring its KS Clock™. This compact, Bluetooth streaming unit features the ability to charge up to six mobile devices with built-in Apple® Lightning cable, Apple® 30-pin cable and Micro USB flip out cables suitable for Androids, Blackberrys and virtually every smartphone and tablet on the market. It also featu...
5 Things to Know About Facebook’s Canvas
Gcommerce Solutions | March 29, 2016
By Lindley Ferris March 29, 2016 In February of this year, Facebook officially launched Canvas for all advertisers. With rising mobile traffic numbers and ever-lingering poor mobile website experiences, Facebook is now providing a seamless solution. Without ever leaving the app, your audiences can have a full website experience in a bite-sized, easily consumable piece of content. Canvas tells a brand's story through beautiful, vivid imagery and videography that is optimized specifically for a mobile experience. This means faster loading times and higher engagement rates. Here are the 5 key things hoteliers should know about Facebook Can...
NAVIS Continues Growth and Market Expansion Into Latin America
NAVIS | March 29, 2016
Latin America venture is the latest in a series of developments designed to support the increasing demand for NAVIS hospitality sales and marketing solutions BEND, OR (March 29, 2016) – In 2015, the leadership team at NAVIS, led by Kyle Buehner made the decision to explore market penetration into LATAM with Mexico being its keen focus. With the recent appointment of Robert Mendez as International System Consultant, the company has announced it will increase its presence to amplify its reach in the region. NAVIS has, for the last three decades, advanced and innovated high-performance hospitality sales and marketing solutions that c...
HMC Promotes Mary Ruth Javier to Newly Created Role of Corporate Director of Revenue Management
Hospitality Management Corporation (HMC) | March 28, 2016
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), announces the promotion of Mary Ruth Javier in the newly formed position of Corporate Director of Revenue Management. She will be taking on the responsibility of determining revenue/rate structures across all hotels, competitive market intelligence and to ensure property revenues are maximized. Javier previously held the role of Director of Sales & Marketing for the Radisson Hotel Dallas–North, one of the hotels currently under HMC's management. The company continues its ongoing business expansion which is made up of full service, co...
SkyTouch Announces WindsurferCRS Interface
SHR | March 24, 2016
SkyTouch Technology has signed an agreement with SHR to interface the SkyTouch PMS with WindsurferCRS PHOENIX, AZ – HOUSTON, TX—March 24, 2016—The SkyTouch property management system (PMS) is designed to help hotel owners manage operations more effectively, potentially enhancing their guests' experience and optimizing their profitability. To this end, the SkyTouch PMS is now interfaced with SHR's WindsurferCRS. "SkyTouch is market-driven and solution-oriented. Today, hotel operators want the flexibility to broaden their hotel's technology ecosystem to help drive better distribution and revenue generation," said Jonah P...
A Word to the Wise Regarding Asset Management
Ken Greger | March 23, 2016
By: Ken Greger How to Avoid Sticking that Sharp Pencil in Your Eye As an industry advisor and in a position to see all components of the hotel world – the property, the team, the guests, the brand, the management company, the ownership and capital partners – it's amazing how a group of very smart people seem to regularly overlook key fundamentals, and that is the Asset Managers. Of course, this doesn't pertain to all Asset Managers, but those of you reading this article will know if you're being described. Before presenting the issue, first a review of the business. It's not rocket science. There is a point to made, so pleas...
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