Dr. Peter Tarlow | December 4, 2019
By Dr. Peter Tarlow December is a month for the giving of gifts. It is also a time to motivate employees during a season not only of joy but also for many a time of great frustrations. For those employed in the tourism industry December often means large crowds and challenging weather situations. It is a time when those who work in the travel industry not only suffer from personal exhaustion but also from a low level of ésprit de corps. December’s difficulties are a perpetual challenge for any tourism administrator. When we add to this situation the fact that the long cold and often dark winter months add to ...
Shep Hyken | October 31, 2019
By Shep Hyken There are some pretty important people in your organization, and I bet many of them don’t know just how important they are. Most likely, they aren’t getting the recognition they deserve. I was talking about this concept with my friend, Kent Higginbotham, and he shared a perfect example of this. Kent was in the Navy, and we affectionally nicknamed him “Admiral.” While in the Navy, Kent flew helicopters. Kent mentioned that most people think the pilot and co-pilot are the most important jobs on a helicopter. No doubt, without these two—or at least one of them—the helicopter can’t take off and land. However, Ken...
Florida’s Lodging & Hospitality Association of Volusia County Recognizes This Year’s Outstanding Employees and Hospitality Students
Lodging & Hospitality Association of Volusia County | October 11, 2019
The Lodging and Hospitality Association of Volusia County held its Annual Employee Appreciation & Scholarship Luncheon at Café 101, located in the Mori Hosseini College of Hospitality and Culinary Management on the campus of Daytona State College. Over 180 people attended the event that recognized employees in the hospitality industry and presented six Hospitality Students from both Bethune-Cookman University and Daytona State College with scholarships. The Culinary and Hospitality students at Daytona State College prepared and served the three-course meal. Employees of the Year winners were: HOTEL CATEGORY WINNER Hilton Oceanfro...
Ben Travis | November 8, 2018
By Ben Travis The hospitality industry is one of the most important in today's interconnected world - it creates local jobs, opens areas to new business and tourism, and makes up around 10% of global GDP. However, it can also be a high-stress industry, with irregular schedules, long hours, and a lack of appreciation. Here are some sobering statistics: Employee turnover for hotel and other hospitality organizations is almost double that of other private sector jobs. There's a strong correlation between hotel employee engagement and likelihood of guests recommending a hotel to others. Only 55% of Millennial hospitality workers...
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