Close

Cart

Total $0.00

Checkout

Patent-pending technology provides a translation layer between what Alexa hears and the request shared with the hotel 

New York — October 16, 2018 — Volara – the voice hub for the hotel industry – has developed a patent-pending technology that will help Amazon’s Alexa excel in the complex hotel environment. As hotel guests bring their own colloquialisms, accents, and verbally convey their intents to hotels in a myriad of ways, Volara’s new Accuracy Engine enables Alexa to satisfy their commands appropriately and with greater precision. Volara’s Accuracy Engine leverages robust data sets, contextual awareness, AI and Machine Learning to sharply reduce errors and increase guest satisfaction.

“Volara’s technology does not process what a guest says. Volara interprets what Alexa hears,” said David Berger, CEO of Volara. “For example, our data shows that Alexa sometimes hears the word ‘shuttle’ as ‘shudder’ or even ‘should hill’. With our Accuracy Engine, ‘shudder’ will trigger the appropriate action or integration, like calling the hotel shuttle. Volara’s Accuracy Engine provides a translation layer between what Alexa hears and what action a guest is asking of our client hotels.” 

Volara’s software benefits from what it calls SmartSlots – which represent common terms used across hotels (e.g., in-room dining, dental kit, valet). The data on what Alexa hears when a guest uses one of these terms informs and improves the SmartSlots across all properties in each portfolio. 

“Volara’s Accuracy Engine with SmartSlots is ideal for hotels that are part of a larger brand or portfolio,” Berger said. “When a SmartSlot is updated at one hotel, the interaction models driving the conversations will be updated across all hotels within that group or brand. As Volara’s client base continues to grow, so will the frequency and granularity of these updates, thereby improving the likelihood that a guest will be well satisfied by his or her interaction with Alexa.”

Boosting Guest Satisfaction

Berger explained that Alexa users in the home train themselves to speak with Alexa in a way that minimizes disappointing responses, such as “Sorry, I don’t know that one.”  “Hmmm, I don’t know that.” “Sorry, I’m not sure.” Or worse, the dreaded blue ring silent treatment. 

“Hotel guests tend to have less patience and expect technology to adapt to them rather than the other way around,” Berger said. “Hoteliers are even less patient, especially when Alexa’s failure to understand voice commands can cause lost revenue, complaints, and overall customer dissatisfaction. That’s why Volara developed its Accuracy Engine. Volara ensures that no matter how a hotel is using voice technology – whether it’s for service requests, concierge recommendations, personal greetings, compendium information, loyalty programs or a host of other applications – the spoken word is being recognized and translated accurately.”

Volara is the leader in voice technology for the hospitality industry, with deployments in properties such as the Westin Buffalo, Thompson Seattle, Motif Seattle, Best Western Hawthorne Terrace, Aloft Hotel Dublin Pleasanton, The Edwin by Marriott’s Autograph Collection, and EMC2 by Marriott’s Autograph Collection, among its satisfied customers. In September, Marriott International named Volara its official and exclusive partner for its pilots of voice technologies. Volara is the only company to achieve the Alexa for Business Solution Service Delivery Designation and to be named a launch partner for Alexa for Hospitality.

About Volara

Volara is THE provider of custom voice-based solutions for the hospitality industry. It’s the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io/.                                                                             

Contact: Barb Worcester

barbw@prproconsulting.com / 440-930-5770

Related News

Award-Winning Perry Hotel Always Has ALICE at Their Fingertips

The Hotel Concord Is the First in New England to Offer Volara-Powered Alexa Technology in Rooms

Sabre Signs Technology Agreement with ALICE to Offer Rich Suite of Additional On-Site Hotel Operations Capabilities to its Sabre Hospitality Solutions

Volara - the Voice Hub for the Hotel Industry - Speaks Directly to Guest Privacy, Hotel Data Protection

Volara and Two Roads Hospitality Partner to Bring Voice-Based Guest Experiences and Staff-Facing Solutions to Motif Seattle, Thompson Seattle and Carmel Valley Ranch

Is ‘Voice’ in Travel All Talk? Volara CEO Speaks Out at Phocuswright Conference in Los Angeles

Angie Hospitality to Join Expert Panel on Voice Technology at HX: The Hotel Experience 2018

Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership

First Deployment of Volara-Powered Alexa Technology in Mexico Debuts at Viceroy Los Cabos

Knowcross and Percipia Integration to Help Hotels Deliver an Enhanced Service Experience to Their Guests

Conrad Indianapolis Launches Intelity Guest Service Platform to Great Success

BeyondTV Solution Awarded U.S. Patent for Advanced Guest Data Protection and Privacy Technology

Volo Hospitality Systems Enters North America Markets

Roxy Speech-Enabled Assistant Partners with HERE Mobility

Marriott Selects Volara as the Official and Exclusive Partner for Its Voice Pilots

It’s Budget Season… Are You Ready?

Approaching the Tech Buffet Without Getting Sick

DigiValet Powers In-Room Technology at the Newly Opened Loews/Universal Aventura Hotel

Consumers Want Amazon to Be a Travel Booking Site – What Can Hotels Learn?

Intelity X KEYPR Meet Guests’ Mobile Demands

All News »

Please login or register to post a comment.