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27 September 2017McLaren Technologies has completed a cutting edge, custom-designed installation in Parramatta (Western Sydney) at the city’s spectacular new SKYE Hotel Suites Parramatta.

The hotel, which marks the debut of the SKYE Hotel Suites brand for Australia, is Parramatta’s first ever five-star hotel, setting a new standard of luxury for the destination regarded locally as Sydney’s ‘second’ city.

“Parramatta is proving itself a true rival to its Sydney CBD sister in terms of business, population and high culture,” said McLaren Technologies Managing Director Matthew White.

“We feel privileged for the chance to work with Crown Group on delivering this exciting project for the SKYE Hotel Suites launch, and are confident that this intuitive technology deck will provide the hotel with an undeniable edge in leading this up-and-coming destination into bold, new, luxury territory.”

The project, which concluded in time for the hotel’s public launch in August, was overseen from conception to installation by the McLaren team, and based around the installation of two leading Intelity products for its complete guest service platform – ICE (Interactive Customer Experience™), and MiKEY (mobile essentials). 

The Intelity digital engagement platform implemented in each room on an iPad and available in a mobile format for guests to download on their own IOS or Android device integrates to all major hotel management systems including HMS PMS from Infor, InfoGenesis POS, HotSOS Workforce Management Solution from Amadeus Hospitality and Assa Abloy Door Locks. It also has the functionality to act as a virtual concierge for guests via a tablet device that allows guests to arrange everything from room service to booking off-site tours at the touch of a finger.

Intelity’s MiKEY technology is equally convenient for hotel guests, effectively turning any smartphone into a room key by way of a simple app download, prompted and validated by the hotel.  In addition to digital key functionality, the app also provides mobile check-in and check out for express arrivals and departures, completely negating the need to ever visit a reception desk.

Wayne Taranto, Director of Hotels & Suites for Crown Group, said, “Technology is at the forefront of the SKYE Hotel Suites.”

“The hotel comprises 72 apartment-style suites with the finest bespoke furnishings and fittings, so naturally, we sought out a similarly bespoke technology solution that would be on par with our lofty design, innovation and business objectives.”

“We’re targeting a savvy market primarily made up of business travellers, and the domestic and international convention and events market given the hotel’s close proximity to Sydney Olympic Park, so it’s essential we lead the way and introduce new technology available in order to set a luxury tone in Parramatta.”

About McLaren Technologies Asia Pacific Pte Ltd

The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments.  McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren International’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons. Peninsula, Sands Hotels and Hyatt Hotels and Resorts McLaren International is the leader in delivering 100% customer satisfaction, application usage and system operability.   Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact or visit the

Contact: Michelle Forrest / +612-9251-4477

About Crown Group

Crown Group Holdings (Crown Group) is a leading Australian property group specialising in property development, property investment and serviced apartments. The company was co-founded by architect Mr Iwan Sunito and engineer Mr. Paul Sathio with its first project in 1996. Since the company was founded in 1996, Crown Group has successfully completed major developments in Sydney’s best locations including Bondi, Bondi Junction, Parramatta, Ashfield, Epping, Homebush, Newington, Pennant Hills and Rhodes and most recently SKYE by Crown Group in North Sydney. Today, Crown Group boasts a large portfolio of projects under development and in the pipeline and is currently developing four major projects; Waterfall by Crown Group in Waterloo, Infinity by Crown Group in Green Square, the 28-storey V by Crown Group in Parramatta and a 22-storey residential tower Arc by Crown Group in the heart of Sydney’s CBD. Crown Group launched its exciting new hotel brand SKYE Hotel Suites in August 2017.

For more information visit

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's Guest Service Platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the “Official Mobile & In Room Technology Provider” for the Forbes Travel Guide, as well as the “Best Mobile App in Hospitality” from Travel Weekly’s Magellan Awards and the “World’s Leading Hotel Brand App” from the World Travel Awards. For more information, please visit

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