Total $0.00


Phuket, Thailand – 14 June, 2017 – FCS Computer Systems (FCS), a leading provider of  operations-enhancing technology solutions and services, has announced the implementation of FCS e-Engineering at the Jungceylon Phuket mall in Thailand. An internationally renowned shopping and leisure center, the facility now also holds the distinction of being the first mall to adopt FCS’ industry leading automated maintenance-tracking technology. With the platform now in place, mall leadership has since reported a substantial improvement in managing and tracking the progress of engineering-related projects, as well as a reduction in any associated costs.

Since its launch, FCS e-Engineering has been leveraged by multiple hotels and resorts around the world. With its implementation at the Jungceylon Phuket, the solution now also demonstrates its ability to enhance maintenance services, reduce operational costs and maximize customer satisfaction within an array of commercial environments. As a multilingual web-based application, e-Engineering provides mall management with the benefit of an easy-to-use dashboard that offers real time insight on all maintenance activities by time, date, equipment required and employees assigned. With its automatic job dispatch, monitoring and tracking abilities, e-Engineering also guarantees superior control over assignments and ensures that all tasks are completed in a timely manner. Work orders are sent electronically and, with its mobile-compatible component, e-Engineering allows maintenance teams to remotely receive and instantly update tasks, regardless of location.

“As an immense building that covers 200,000 square feet and that experiences high customer traffic on a regular basis, it was imperative for us to identify a method that could effectively and consistently cope with the high demands on our infrastructure,” said Mr. Paul Rochel, General Manager at the Jungceylon Phuket. “In researching FCS e-Engineering’s capabilities, we were pleased to discover a solution with a proven track record of providing superior maintenance management, regardless of a facility’s size or specific circumstances. Since implementing the platform, we have not only amplified our ability to quickly make repairs, but have also been able to more effectively monitor third party work progress and ensure appropriate payment for services rendered.”

Facility managers at the Jungceylon Phuket also stress the value of e-Engineering’s ability to schedule preventative maintenance on a routine basis. With this feature, facilities can ensure that equipment remains functional at all times and that costly repairs are minimized. Scheduled checkups can be implemented, based on location, priority and equipment codes, among other criteria. The solution further facilitates cost savings by measuring the amount of energy consumed by facility equipment and amenities, and provides comprehensive reports that allow users to set benchmarks for energy usage and expense.

For more information on FCS and its full range of operations enhancing solutions, please visit

About FCS

Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries. FCS mobile applications are available on staff mobile devices, providing enhanced efficiency with the ability to assign, view and update tasks on the go. This functionality seamlessly integrates into six web-based guest serving applications that are grouped into FCS’ Hospitality Operations Management category, including e-Connect, e-Housekeeping, e-Laundry, e-Recovery, e-Engineering and e-Concierge; all specifically tailored to enhance service optimization and the guest experience. These applications can integrate with a hotel's PMS and other third-party systems via FCS Gateways products; Unicorn and Phoenix, or can seamlessly function alongside CosmoPMS, FCS’ own innovative PMS solution. With FCS Enterprise Reporting, hoteliers can maximize both revenues and property reputation with streamlined access to business analytics and operations performance intelligence. For more information, please visit

Contact: Fion Chu / +852-3195-8085

Related News

FCS Expands Further by Establishing Presence in the Middle East & Africa

FCS Connect Guest Services Management Platform Pairs with Savioke Relay Robot at Hotel Jen Tanglin and Orchardgateway Singapore

FCS Messenger V1.3 Release Maximises Hotel Staff Communication Efficiency and Security

Launch of FCS Analytics Provides Hoteliers with Total Business Intelligence Solution

FCS Computer Systems Raises Bar on Hotel Housekeeping Efficiency with Release of FCS Housekeeping V3.1

Next Generation FCS Connect Raises Bar on Hotel Guest Request Efficiency

FCS Streamlines Connectivity and Efficiency with Integration of CosmoPMS and FCS Unicorn

FCS Launches Cloud-based CosmoPMS Property Management System

FCS Computer Systems Appoints Hospitality Expert, Craig Dennington, as Commercial Director for Australia, New Zealand and Pacific Island Markets

FCS Computer Systems Becomes First Company in Malaysia to be Awarded 'Secured Software Assurance Certificate'

FCS Partners with NEC Enterprise Solutions to Expand Hospitality Offering in EMEA

FCS Computer Systems Relocates World Headquarters to Singapore

FCS Computer Systems Expands Operations into Vietnam with Newly Opened Regional Office

FCS Launches New Corporate Website with Streamlined Solutions and Enhanced Functionality

FCS Raises Bar on Guest Request and Task Management Efficiency with General Availability Launch of e-Connect V3.1 and m-Connect V3.1

FCS Partners with Neorcha to Offer Integrated Solution for Rotana Hotels

FCS' e-Laundry Automated Tracking Solution Helps Hotels Go Green and Streamline Laundry Operations

FCS Adds m-2Talk to its Rainbow Solution, Enabling Push-To-Talk Capabilities via Mobile App

FCS Computer Systems to Showcase Vega During HITEC 2015

FCS Inspires Hospitality Students to Leverage Mobile Technology for Future Hotel and Guest Services

All News »

Please login or register to post a comment.