(London) – Dorchester Collection announces the promotion of Philip Morris to the position of global commercial director.
Philip joined Dorchester Collection as corporate director of revenue management in 2013 where he was responsible for aligning brand revenue and online strategy. Prior to this, he was director of revenue management at the Waldorf Astoria & Towers, New York and regional director of revenue management at Hilton Worldwide.
Pledging Dorchester Collection’s ongoing commitment to enhancing guest experiences at all touch points, Philip’s new role includes the added responsibility for contact centres, as well as client recognition, loyalty schemes and digital and email marketing.
Helen Smith, chief customer experience officer of Dorchester Collection, commented: “Philip’s promotion to global commercial director is integral to the company’s focus on customer experience and loyalty. His dedication and passion never wavers and we are delighted to congratulate him on this promotion. Furthermore, it demonstrates Dorchester Collection’s mission to nurture talent from within.”