Theme: The Bar is So Low-The Unfortunate & Fortunate Realities of Memorable Service

The Woodlands (Houston), Texas, July 2017 … Alex Cabañas, chief executive officer of BENCHMARK®, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabañas’ talk theme was “The Bar is So Low – The Unfortunate and Fortunate Realities of Memorable Service”. His TEDx Talk video, which highlighted customer service challenges and extraordinary customer service opportunities, has just been released on YouTube and is provided here.

In addition to Mr. Cabañas, speakers included Gerard Inzerillo, CEO of Forbes Travel Guide, Bill Walshe, CEO of the Viceroy Hotel Group, Mark Harmon, founder of Auberge Resorts Collection, Bashar Wali, president of Provenance Hotels, Gerard Greene, founder and CEO of Society, Joe Diaz, co-founder of AFAR, and Michael Keriakos, founder and CEO of Curacity.com. The Independent Lodging Congress partnered with TEDxWilmington to produce the event.

Alex Cabañas TEDxWilmington talk link: https://www.youtube.com/watch?v=yuuk3pStM24