‘If Not You, Who? Cracking the Code of Employee Disengagement’ will kick off the 2018 Webinar Series on January 31 taught by Best-Selling Author and Employee Engagement Expert Jill Christensen
SAN FRANCISCO, CA JANUARY 24, 2018 – Employee engagement is a big buzz word in hospitality, but few hoteliers truly understand its meaning. It’s not just about satisfying employees; satisfied employees are there to “get” something from employment, but engaged employees are there to “give” something to the organization and its customers. In hospitality, an engaged employee will do everything possible to ensure an exceptional guest experience. It’s a notable difference between doing a job and doing a job over and above what is asked; a desire to only make himself/herself successful vs. making the employee, the company and the guest successful; making a mutual commitment vs. a personal one.
Digital workplace app Beekeeper will kick off its 2018 “Bee School” educational series with a class titled “If not you, who? Cracking the Code of Employee Disengagement." Led by best-selling author and employee engagement expert Jill Christensen, the 45-minute online course will provide a four-step strategy to turn a disengaged workforce into a unified high-performing team, resulting in increased profits, customer satisfaction, productivity, and retention.
“If not you, who? Cracking the Code of Employee Disengagement” will be streamed on Wednesday, January 31st at 2:00 p.m. EST. To register for the free course, click here.
“When employees are engaged, their performance skyrockets and everyone benefits – guests, employees, managers, owners, etc. – including the bottom line,” said Corey McCarthy, Beekeeper Chief Marketing Officer. “In addition, company success is assured, as we know the most profitable companies in the world have the highest levels of employee engagement. Here’s the challenge: the people who have the greatest impact on employee engagement are the people who manage your employees – and believe it or not, it starts from the top.
“We are proud to open Bee School 2018 with this webinar on employee disengagement,” she said. “In this course, participants will learn three critical things: 1) Why employee engagement matters, 2) Why traditional approaches will not move the engagement needle, and 3) How a new approach to employee engagement will enable hoteliers to re-engage their workforces and drive enormous levels of business success. We hope anyone concerned about this critical topic will commit some time to Bee School next week and continue their highly valued hospitality education.”
Employee Engagement Expert Christensen, founder and president of Jill Christensen International, was hailed the “Top 100 Global Employee Engagement Influencer of 2017.” A former Fortune 500 business executive, visionary change agent, and dynamic speaker, her career spans 13 industries and three decades, where she led Global Internal Communications at Avaya and Western Union. Christensen has helped thousands of leaders and human resources professionals improve business results by re-engaging employees. She is an international keynote speaker, holds a Six Sigma Green Belt, and is consistently rated among the top speakers at events she attends.
She says building employee engagement is a four-step process:
- Get the right person in every chair
- Create a line of sight (goal alignment)
- Build a two-way communication culture
- Recognize people
“Everyone is not as different as you may think,” Christensen said. “At their core, people are wired the same way. For the most part, what motivates and inspires you, motivates and inspires me. What deflates and discourages you, deflates and discourages me. Very few people are motivated by money.
“In today’s work environment, employees want to work for a company whose values align with their own,” she said. “They want to know that what they do every day has meaning and adds value and that their voice is being heard. More importantly, they want to feel acknowledged and appreciated. The bottom-line is to engage employees, employers need to fulfill their basic human needs. It’s simple, and it doesn’t require doing more work than employers are already doing today. It just entails doing things in a better way; one that will drive massive levels employee engagement. Working smarter, not harder, to boost employee engagement is what we will discuss in this webinar.”