Award-Winning Perry Hotel Always Has ALICE at Their Fingertips
December 5, 2018 2:08pm
The Perry Hotel Key West has chosen ALICE to optimize staff communication and enhance the level of guest service at the highly-rated property in Key West, Florida. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Prior to adopting ALICE operations at the hotel were carried out via radio. Without the ability to record exchanges and requests, staff were often unsure when or if a task had been completed, making it difficult to keep track of staff activity and accountability. By implementing ALICE, staff are now provided with a single channel of communication, enabling operations to become streamlined and efficient as employees can save valuable time.
Introducing ALICE has improved the Perry Hotel’s approach to guest service management. Along with staff communication, task management is another element of operations that has been centralized via ALICE. Now, all guest requests and internal work orders are handled through ALICE. Via the application, guests can submit requests from anywhere on the property, with the staff member closest to the guest addressing the issue. This improves the staff response time and means that guests no longer need to follow up with staff to check on the progress of their requests. For staff, this single source cuts down on the steps needed to complete requests and provides assurance that requests and work orders are going to the right department.
An additional benefit of ALICE is that it also creates a history so that patterns can be detected. This has been particularly useful for the maintenance department who can catch recurring issues sooner. Maintenance also appreciates ALICE for other functionality, like photo attachments. Now, if there’s a crack in the wall, they can take a photo and the manager will receive a text message immediately. If this hasn’t been accepted by the manager after 5 minutes, then a notification will be escalated internally. For staff this hasn’t gone unnoticed. “ALICE has proven to be a very effective tool for both our staff as well as our guests.” Says Adelheid Salas, Assistant General Manager of The Perry Hotel, “we always have it at our fingertips.”
perry hotel key west,
ALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.
Since the company was founded in 2013, ALICE has gained serious traction in the industry, working many of the world's leading hotel brands. For more information, visit aliceplatform.com.
Contact: Lola Feiger
Cendyn Launches the All-New ePlanner Platform
“We Love ALICE Because It’s a One-Stop Shop”
Why You Are a Difficult Hospitality Employee
ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level
Hotel Owners Have All the Juice
Different Travelers Want Different Things - So How Do You Know What Hotel Technology You Need?
How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties
Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?
Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019
South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management
MacArthur Place to Streamline and Standardize Operations With Knowcross
Bahia Hotel & Beach House Takes Service and Operations From 'Great to Excellent'
ALICE Sweeps the 2019 HotelTechAwards
New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay
How Viceroy Los Cabos Creates an Immersive Guest Experience
2019 and Lodging Technology: Is There a One-Size-Fits-All Approach?
Hapi Makes HTNG's "Hack the Night" Hackathon Even "Hapi-er" With Presentation of Special Sponsorship Prize
How Is Your Digital Space?
Who Will Benefit From the Digitization of the Hotel Industry?
ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands
Please login or register to post a comment.