Award-Winning Perry Hotel Always Has ALICE at Their Fingertips
December 5, 2018 2:08pm
The Perry Hotel Key West has chosen ALICE to optimize staff communication and enhance the level of guest service at the highly-rated property in Key West, Florida. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Prior to adopting ALICE operations at the hotel were carried out via radio. Without the ability to record exchanges and requests, staff were often unsure when or if a task had been completed, making it difficult to keep track of staff activity and accountability. By implementing ALICE, staff are now provided with a single channel of communication, enabling operations to become streamlined and efficient as employees can save valuable time.
Introducing ALICE has improved the Perry Hotel’s approach to guest service management. Along with staff communication, task management is another element of operations that has been centralized via ALICE. Now, all guest requests and internal work orders are handled through ALICE. Via the application, guests can submit requests from anywhere on the property, with the staff member closest to the guest addressing the issue. This improves the staff response time and means that guests no longer need to follow up with staff to check on the progress of their requests. For staff, this single source cuts down on the steps needed to complete requests and provides assurance that requests and work orders are going to the right department.
An additional benefit of ALICE is that it also creates a history so that patterns can be detected. This has been particularly useful for the maintenance department who can catch recurring issues sooner. Maintenance also appreciates ALICE for other functionality, like photo attachments. Now, if there’s a crack in the wall, they can take a photo and the manager will receive a text message immediately. If this hasn’t been accepted by the manager after 5 minutes, then a notification will be escalated internally. For staff this hasn’t gone unnoticed. “ALICE has proven to be a very effective tool for both our staff as well as our guests.” Says Adelheid Salas, Assistant General Manager of The Perry Hotel, “we always have it at our fingertips.”
perry hotel key west,
ALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.
Since the company was founded in 2013, ALICE has gained serious traction in the industry, working many of the world's leading hotel brands. For more information, visit aliceplatform.com.
Contact: Lola Feiger
Sudima Hotel Group Digitizes With Infor for Expansion
Beware the 7 Warning Signs You Have an Outdated Hotel PMS
Travel Tripper and Pegasus Launch Conversion Plus
ALICE Named to Inc.’s Best Workplaces of 2019
Batten Down the Hatches: SHR Sets a New Course for the Future of Hotel Tech With Force10™
How Will the Hospitality Industry Benefit From the IoT
Angie Hospitality Acquires Roxy, Consolidating Advanced Voice-Enabled Solutions for the Global Hospitality Market
Oetker Collection Switches to KNOW Glitch to Track Service Failures
Walker Hotel Chooses a Multi-Property Operations Platform for Its Expansion
EMD Showing How Interior Design, Technology and People Can Work Together to Create Better Meetings at HD Expo
Cloud5 Communications Enhances Guest Satisfaction With New HSIA Network for the SpringHill Suites by Marriott Morgantown, WV
Transportation Booking Just Got Easier for Concierges at Firmdale Hotels
IDeaS Announces 2019 Cornell Revenue Management Scholarship Recipients
Santi Mandala Villa & Spa in Bali Adopts Hotelogix to Automate Operations
Laurent Idrac Assumes Role as Chief Operations Officer for Hapi
New Research Shows 81 Percent of Consumers Want Experience Recommendations From Their Hotels
Martin Resorts Upgrades The Paso Robles Inn With OpenKey
Can Artificial Intelligence Replace Human Intelligence in Hospitality Revenue Management?
Apple Core Hotels, Inc. Selects Cendyn to Power CRM Across Hotel Group
New SiteMinder Study Reveals Economic Turmoil Is Not Holding Latin Americans Back From Traveling
Please login or register to post a comment.