San Mateo, CA, June 21, 2023 – Aavgo, the hotel industry’s leading cloud-based SaaS solution for contactless check-in, partnered with the Wyndham Orlando Resort and Conference Center to elevate the guest experience while benefitting from new operational efficiencies through its proprietary Smart Reception Technology. Through the agreement, AAVGO has augmented the hotel’s check-in experience while expanding remote support to include nearly any task performed by the front desk.
Using Aavgo’s innovative 360 Platform and Smart Reception products, the Wyndham Orlando Resort and Conference Center offers a fully personalized and contactless guest experience supported by secure transitions from check-in to check-out. The partnership gives hotel staff more liberty to focus on creating unforgettable guest experiences, all while reducing operational costs by up to 35 percent. These efficiencies can lead to long-term benefits amid rising costs across the industry, with some hotels in Aavgo’s system reporting savings of over $150,000.
Located in Kissimmee, Fla., the Wyndham Orlando Resort and Conference Center is convenient to a wide variety of local attractions, including Walt Disney World Orlando, Sea World, and Universal Studios Orlando, all accessible via a free shuttle. The pet-friendly resort also provides guests with access to two outdoor pools, two dining options, a fitness center, and meeting & event space for up to 1,500 attendees across eight venues.
Glen A Vlasic, General Manager of the Wyndham Orlando Resort and Conference Center, said, “When we adopted Aavgo’s Smart Reception kiosk, our team was anticipating a tool reminiscent of airline kiosks, but we couldn’t be more pleasantly surprised with the reality of the tool. Smart Reception includes a live person capable of forming a jovial, impactful connection with guests while serving all their needs. Travelers enjoy using Smart Reception, and their looks are priceless when they see a live person on the other end of the kiosk. Aavgo’s ongoing support has effectively helped our hotel adopt new features over time, and we are excited to see how the tool evolves next.”
The franchisee that owns the Wyndham Celebration is eager to prove the worth of this emerging technology. Jon McMillian, AD1 Global’s Corporate Director of eCommerce and Marketing m said, “Aavgo’s technology has a bright future in the hospitality world, and we are excited to partner with them to provide a natural, human alternative to contactless check-in at possibly several of our hotels. Smart Reception not only helps our hotel manage operations and control costs, it’s also a new avenue for our property to earn positive reviews from guests who are looking for a high-quality contactless experience.”
Mrunal Desai, CEO and Founder at Aavgo, said, “At Aavgo, we are thrilled to deepen our relationship with AD1 Global and the Wyndham Orlando Resort and Conference Center. This collaboration empowered the hotel and its operations team to deliver exceptional service alongside cutting-edge operational optimization and cost savings. Our integrated 360 Platform and Smart Reception products are streamlining hotel operations, elevating staff away from transactional encounters with guests, and allowing them to create unforgettable experiences. Together, Aavgo and the Wyndham Orlando Resort and Conference Center are offering guests access to the most exceptional technology on the market, setting new standards for innovation, personalization, and profitability.”
