Bowie, MD (July 8, 2015) – Les Clefs d’Or USA has selected Bryan K. Williams to be the keynote speaker of the education session for its 2015 congress in New Orleans, Louisiana. The prestigious, annual event will be held at Le Meridien Hotel from July 13 – 17, 2015. Dr. Williams is a renowned international speaker and author, whose topics focus on service excellence and leadership effectiveness.
The purpose of Les Clefs d’Or USA is to enhance the technical skills and professionalism of hotel concierges; foster the development of the hotel industry; and maintain the highest possible standards of service for hotel guests.
“We’re honored to have Dr. Bryan Williams guide us in our educational symposium,” said President Shujaat Khan, Les Clefs d’Or USA. Themed ‘Unmasking our Potential’, Dr. Williams’ program will enhance our members’ talents, allowing them to continue their mission of providing exceptional service to their guests.”
“I am so excited to be of service at this amazing event. Being a Les Clefs d’Or concierge has always represented the epitome of service excellence, and I am honored to speak at their upcoming congress in New Orleans.”, added Bryan K. Williams.
Some of the major functions of the annual congress is to provide continued training for the hotel concierge professional, and to allow concierges to experience the best of the cities firsthand.
“There are lots of firms in the business of providing service training, but none of them have the depth and breadth of experience that Bryan Williams does. Not only does he have a mastery of both the science and art of world class service delivery, but he has a unique ability to present and teach the concepts in a way that are actionable by line staff and managers.” –Dan Scott, President & GM of Shore Lodge/Whitetail Club/The Cove