Hotel Online Special Report Conference Update The First Pan-American Conference “Latin American Tourism in Next Millennium: Education, Investment and Sustainability” City of Panama, Panama May 19-21, 1999 Organized and hosted by

  • Inter-oceanic Region Authority of Panama (ARI),
  • Panama Government Tourist Bureau (IPAT),
  • University of Houston Conrad N. Hilton College, USA,
  • University of Santa Maria Antigua,
  • Panama, and City of Knowledge (Panama)

Sponsored by

  • Asia Pacific Tourism Association,
  • Bristol Hotel Panama,
  • Caesar Park Hotel Panama,
  • COPA Airlines,
  • Inter-American Development Bank,
  • Miramar Inter-Continental Hotel (Panama),
  • Gamboa Tropical Rainforest Resort (Panama),
  • Holiday Inn Panama,
  • Panama Restaurant Association,
  • Radisson Royale Panama Hotel, Suites
  • Ambassador Hotel Panama,
  • United Nations Development Program,
  • USAID

Tourism has been recognized by many Latin American states as a vital force for economic development. However, many Latin American countries recognize that a lack of adequate human resources and capital investment as a significant deficiency in further developing tourism. In recent years, with rapid development of tourism in the region, the issue of environmental and economic sustainability is also emerging as a significant social and political issue. The conference aims at providing a discussion forum that will focus on the contemporary and future issues affecting Latin America’s tourism industry, particularly in the areas of education and human resources development, tourism sector development and investment, and long term environmental and economic sustainability of tourism in the region.

The Conference will coincide with the establishment of a regional Latin American Tourism and Hotel Management School in Panama, due to open in the previous Panama Canal Zone.

Who Should Attend the Conference? Conference Registration Conference Speakers Conference Hotels, Airlines, Attire Conference Schedule Registration Form Who Should Attend the Conference? Conference Registration Conference Speakers Conference Hotels, Airlines, Attire Conference Schedule Registration Form Who Should Attend the Conference?

  • Tourism/hotel/hospitality/restaurant management educators and trainers.
  • Administrators of tourism and hospitality management educational programs.
  • Tourism and hotel/restaurant industry executives and representatives of multinational firms.
  • Financial institutions and potential tourism industry investors.
  • Tourism policy makers and national tourism organization directors.
  • Tourism industry consultants.
  • Journalists and travel writers.
  • Interregional organizations with interest in tourism and hospitality industry.

Conference Speakers

    Dr. Nicholas Ardito-Barletta, former president of Republic of Panama and General Administrator, Autoridad de la Region Interoceanica (ARI), Panama

    Dr. Eduardo Fayo-Sola, Director of Human Resources, World Tourism Organization, Spain

    Professor Joel Torres, Simon Bolivar University, Venezuela

    Mr. Greg Cory, Economics Research Associates

    Professor Jorge Arosemena, Executive Director, City of Knowledge, Panama

    Professor Alan T. Stutts, Dean of Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, USA

    Mr. Cesar A. Tribaldos, General Manager, Instituto Panameno de Turismo (IPAT), Panama

    Dr. Stanley Muschett, President, University of Santa Maria Antigua, Panama

    Mr. Richard L. Johnson, Hotel-Online, USA

    Dr. Hanna Ayala, Consultant, Panama Tourism Planning, USA

    Professor Rudy Casparius, former President of Fieta Americana Hotels and Mexico Hotel Association and currently a professor at Conrad N. Hilton College, University of Houston, USA

    Mr. Guadalupe Revilla, University of Las Americas, Mexico

    Professor M.L. Smith, Conrad N. Hilton College, University of Houston, USA

    Professor Charles Goeldner, University of Colorado at Boulder, and Editor, Journal of Travel Research, USA

    Dr. Tekle Shanka, Curtin University of Technology, Australia

    Professor Jafar Jafari, Editor, Annals of Tourism Research, and of University of Wisconsin, Stout, USA

    Professor Kaye Chon, Conrad N. Hilton College, and Editor, Journal of Travel & Tourism Marketing, USA

    Dr. Matt Casado, Northern Arizona University, USA

    Dr. Wiley J. Sims, La Trobe University, Australia

    Ms. Jung Hwa Hong, University of Surrey, United Kingdom

    Dr. Jerome Agurusa, University of Southwestern Louisiana, USA

    Ms. Mary Woolin, Conrad N. Hilton College, University of Houston, USA

    Professor Belkys Jimenez de Vergas, University of Simon Bolivar, Venezuela

    Dr. Jan Willem Velthuijsen, University of Amsterdam, The Netherlands

    Ms. Alicia Bvernard Menna, University of Las Americas, Mexico

    Ms. Holly Im, Conrad N. Hilton College, University of Houston, USA

    Mr. Bill Meade, Sustainable Tourism Services, USA

    Dr. Ginger Smith, The George Washington University, USA

    Professor Claudia Cahrpentier, University of National, Neredia, Costa Rica

    Dr. Je’Anna Abbott, Conrad N. Hilton College, University of Houston

    Dr. William Chernish, Conrad N. Hilton College, University of Houston

    Dr. Khoon Y. Koh, University of North Carolina at Wilmington, USA

    Mr. Jeffrey Renee, Grand County Community College, USA

Wednesday, May 19, 1999

4:00pm Conference registration opens at Miramar Inter-Continental Hotel

6:00pm Welcome reception at Miramar Inter-Continental Hotel

Welcoming remarks by Conference Chairman and Vice Chairmen

Thursday, May 20, 1999

(All day functions at Miramar Inter-Continental Hotel)

8:00am Conference registration open at Miramar Inter-Continental Hotel

9:00am Opening ceremony

10:00am Opening Plenary Session “Human Resources Development, Investment, and Sustainability in Latin American Tourism” Panel speakers: Dr. Stanley Muschett, President, University of Santa Maria Antigua, Panama, Mr. Cesar A. Tribaldos, General Manager, Instituto Panameno de Turismo (IPAT), Panama, Professor Jorge Arosemena, Executive Director, City of Knowledge, Panama

11:30am Refreshment break

1:00pm Luncheon Keynote speaker: Professor Charles Goeldner “Tourism Education – North American Experience”

2:30pm Breakout sessions

Session 1: Hospitality and Tourism Education by Distance Learning Session 2: Eco-tourism and Sustainable Tourism in Latin America Session 3: Service quality in restaurant services Session 4: Human Resources Management and Education

3:45pm Refreshment break

4:00pm Second Plenary Session “Tourism Planning in Panama and Panama’s Inter-oceanic Region” Speakers: Dr. Nicholas Ardito-Barletta, Dr. Hanna Ayala

7:00pm Dinner at Westin Casesar Park Hotel Keynote speaker: Professor Alan T. Stutts “Quality in Hospitality and Tourism Education”

Friday, May 21, 1999

8:00am Conference registration open at Miramar Inter-Continental Hotel

9:00am Third Plenary Session “Tourism Industry Training and Education: Industry’s Perspective”

10:15am Breakout sessions Session 1: Marketing of Latin American Tourism Session 2: Restaurant Management Laboratory Experiences Session 3: Sustainable Tourism Revisited Session 4: Recent Developments in Tourism Industry

11:30am Refreshment break

11:45am Fourth plenary session Keynote speaker Richard Johnson on “How to Effectively Use the Internet as a Tourism Business Resource”

Closing remarks by Dr. Nicholas Ardito-Barletta and Conference Vice Chairmen

1:00pm Delegates board bus to Gamboa Tropical Rainforest Resort

1:45pm Closing luncheon at Gamboa Tropical Rainforest Resort

3:00pm Sightseeing of Panama Canal and Forte Espinar

6:00pm Delegates return to hotels

Evening on your own

Registration Conference registration fees are US$200 per person if registered before April 16, 1999; $300 thereafter). The registration fees cover one admission to all conference sessions, two luncheons, one dinner, three refreshment breaks, a copy of Conference Proceedings, and other conference materials.

All presenters are requested to register for the conference with fees ($200 if registered before April 16, 1999).

Conference Hotel Miramar Inter-Continental Hotel is the main conference venue. Miramar Inter-Continental and two other hotels offer special conference room rates (all rates are “net rates” inclusive of tax and service charges):

Miramar Inter-Continental Hotel: US$119 for single with breakfast or US$149 for double with two breakfasts. To make reservation, please contact Zanya L. Edwards, Miramar Inter-Continental Hotel, PO Box 7336, Panama 5, Panama, FAX +507-224-1003;TEL +507-214-1000.

Westin Caesar Park Hotel: US$119 for single with breakfast or US$149 for double with two breakfasts. The hotel will provide complimentary shuttle service to and from Miramar Inter-Contintl Hotel. To make reservation, please contact David Goldfein, Caesar Park Hotel, Apartado 6-4248, Panama 6A, Panama, FAX +507-226-0711, TEL +507-270-0477.

Continental Hotel Panama: US$109 for single or US$149 for double with continental breakfast. To make a reservation, contact Mirna Capel, FAX +517-263-7197, TEL +507-263-9999

Airlines COPA Airlines of Panama is the official airline of the conference. COPA offers 20% discount for conference delegates and 50% discount for conference speakers/presenters. For reservations and flight schedules, contact a COPA office in your area and request the rate for Pan-American Tourism Conference. Panama is also serviced by most of Latin America based carriers and several North American carriers including Continental, American, and Delta. Conference Attire Conference attire is “business casual” which could include jackets and shirts with or without ties for gentlemen and skirts or pants for ladies. Closing luncheon at Gamboa Rainforest Tropical Resort will be held outdoor, therefore all delegates are recommended to wear comfortable attire for the event. Airport Hospitality Desk Upon arrival at the Panama International Airport, proceed to the tourist information desk for IPAT. Complimentary transportation between airport and conference designated hotels will be provided for delegates arriving and departing on May 19 and May 22. Delegates arriving or departing on other dates are requested to make own airport transfer arrangements through the hotel they are booking. Optional Post-Conference Tours IPAT will make optional post-conference tours for May 22 and May 23 available to interested individuals. Conference Languages IPAT will make optional post-conference tours for May 22 and May 23 available to interested individuals. For Further Information For conference registration and other inquiries, please contact the Conference Coordinator:

    Dr. K.S. (Kaye) Chon University of Houston Conrad N. Hilton College Houston, TX 77204-3902, USA Fax +1-713-743-2427 Telephone +1-713-743-2458 Email: [email protected]

Conference Registration Form First Pan-American Conference Latin American Tourism in Next Millenium: Education, Investment, and Sustainability Panama City, Panama; May 19-21, 1999 To register, please send complete form and return with check (payable to University of Houston) or complete credit card information and mail to:

Dr. Kaye Chon, University of Houston, Conrad N. Hilton College, Houston, TX 77204-3902, USA; Fax +1-713-743-2427; Email: [email protected]

Credit Card Type: American Express ____ Visa ____ Master Card ____ Diners Club ____ Discover _____

Credit Card Number: ______________________________ Exp. Date: ______

Name: Mr. Mrs. Ms. Dr. Prof. _____________________________________

Organization : _________________________________________________

Address: _____________________________________________________ _____________________________________________________

Phone: ____________________ Fax: ______________________ Email: ______________

Amount paying: US$_______

Registration fees per person are: US$200 until April 16, 1999; US$300 thereafter. In case of cancellation of registration before April 16, 1999, registration fees will be refunded less US$100. No refunds after April 16, 1999.

Also See: Submittal Guidelines / Journal of Travel & Tourism Marketing Journal of Travel & Tourism Marketing / Main Index Author Submission Guidelines / Asia Pacific Journal of Tourism Research Asia Pacific Journal of Tourism Research / Information Page