alice

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alice

ALICE Unveils New Solution to Enhance Housekeeping Productivity and Save Costs

ALICE | June 4, 2019

New tools help streamline housekeeping operations, while improving guest experiences NEW YORK – June 5, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today announced ALICE Housekeeping, a new solution for hotel housekeeping staff that optimizes room assignments and streamlines communication between each other as well as all hotel departments. The solution was designed with direct input from the challenges housekeepers face today and is part of an entirely customizable platform based on department needs. ALICE Housekeeping increases productivity and helps s...

ALICE Named to Inc.’s Best Workplaces of 2019

ALICE | May 15, 2019

Recognized for Exceptional Growth, Benefits, and Employee Feedback NEW YORK – May 16, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today announced its recognition as one of Inc. Magazine's Best Workplaces of 2019. The Best Workplace recognition is awarded to organizations on the basis of an anonymous employee survey, the number of employees who complete the survey, and an audit of the organization's benefits. This award demonstrates ALICE's commitment to creating a workplace that allows employees to achieve their ideal work and life balance – grantin...

Walker Hotel Chooses a Multi-Property Operations Platform for Its Expansion

ALICE | May 7, 2019

Walker Hotel will be expanding its ALICE partnership with its soon-to-open Tribeca location after celebrating a fruitful implementation at Walker Hotel Greenwich Village. Walker Hotel Tribeca is slated to open in Spring 2019 and will use ALICE to streamline staff communication, manage productivity, and execute service promptly on maintenance and guest requests. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Walker Hotel Greenwich Village implemented ALICE in May 2017 and has seen great improvements in their day-...

Transportation Booking Just Got Easier for Concierges at Firmdale Hotels

ALICE | April 29, 2019

ALICE, the hospitality industry's leading concierge and hotel operations technology, is newly-integrated with transportation automation platform Chauffeur Express. The integration, built via ALICE's Open API, is making it considerably easier for concierges to book guest transportation - and make transportation booking a better experience for guests - at Firmdale Hotels' eight London properties. "Today, when we talk about hotel operations, everything is about being efficient, in control, and reliable, while offering a great experience to guests," says Chauffeur Express CEO Alex Dicu. It's for this reason "the integration between ALICE an...

New Research Shows 81 Percent of Consumers Want Experience Recommendations From Their Hotels

ALICE | April 22, 2019

New ALICE "Hotels' Digital Divide" report reveals consumers' shifting expectations for more personalized experiences and offerings NEW YORK – April 24, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The "Hotels' Digital Divide" report, commissioned by ALICE and conducted by third-party research firm YouGov, highlights the shifting expectations of modern hotel guests, as well as travel...

ALICE Accelerates Expansion Throughout Europe

ALICE | April 2, 2019

ALICE, the hospitality industry's leading operations technology, expands its reach in Europe with the placement and hiring of several hotel technology sales experts in key markets across the continent. ALICE has grown rapidly worldwide, including 250 hotels signed in Europe in the last 12 months alone. This team will accelerate ALICE's already swift expansion throughout Europe and provide market guidance and support for key European regions. Jessica Kramer, ALICE's VP of Enterprise, has been relocated to Stockholm to help roll out the company's European operations. Her responsibilities will include hiring in-market Sales Directors and C...

“We Love ALICE Because It’s a One-Stop Shop”

ALICE | March 19, 2019

ALICE has helped eliminate teething pains for the recently-opened EXchange Hotel Vancouver by introducing seamless internal communication for staff and a convenient application for guests. The newly-opened EXchange Hotel Vancouver has chosen ALICE to optimize hotel operations and enhance the guest experience in Vancouver's first LEED Platinum Heritage Conversion. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and te...

Why You Are a Difficult Hospitality Employee

Don Kermath | March 19, 2019

By Don Kermath It's true, you are someone's difficult person. As hospitality workers we find some guests to be exceptionally difficult. However, guests are the reason we exist. Guests deserve the best possible service, but so do your fellow employees. They are your customers as well – your internal customers. if your guests deserve the very best service and they are your customer, don't your colleagues deserve your very best service too? A new study by ALICE (a hotel operations platform), shows 62% of guests say that rude staff made their stay frustrating. Any employee who is rude to guests is also likely to be rude to employees. ...

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