FCS Raises Bar on Guest Request and Task Management Efficiency with General Availability Launch of e-Connect V3.1 and m-Connect V3.1

/FCS Raises Bar on Guest Request and Task Management Efficiency with General Availability Launch of e-Connect V3.1 and m-Connect V3.1

FCS Raises Bar on Guest Request and Task Management Efficiency with General Availability Launch of e-Connect V3.1 and m-Connect V3.1

|2016-11-09T11:25:03+00:00November 9th, 2016|

Latest versions of inter-department communication and job dispatch software benefit from new features designed to maximize efficiency and guest satisfaction

Singapore, 9 November, 2016 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has announced the general availability of FCS e-Connect V3.1 and m-Connect V3.1, providing hoteliers with a means to streamline even more functions related to guest request and work order dispatch management. Already recognized as an industry leading solution for enhancing property wide communication and task status tracking functionality, the latest versions of e-Connect and m-Connect are expected to push the envelope on a hotel’s ability to deliver excellence in service.

As a solution that functions as a centralized call center for runner profile maintenance, inventory control, job escalation and courtesy call management, e-Connect automatically manages resources and assigns responsibilities to personnel depending on skillset and location; allowing hotels to achieve unmatched efficiency and consistency. With the recent upgrades, the solution can now additionally boast features such as the ability to attach files to assignments; providing staff members with even greater task insight if needed. Other new functions and conveniences include:

  • Printable job slips with scanable barcodes for quick job status updates.
  • Instant grouping of engineering request tasks based on location.
  • Send marketing SMS messages to guest devices (Via Opera PMS).
  • Implement new (delayed) job status for timing out jobs.
  • Full integration with third party systems including Creston, Maximo, Solution Expert Limousine system.
  • Supports E11, MySQL 5.7, MSSQL 2012 and Windows 2012 R2.

In order to speed up response times and eliminate breakdowns in communication, e-Connect’s companion mobile app, m-Connect, is specifically designed to run on staff personal devices via Wi-Fi, 3G or 4G networks. By leveraging m-Connect, hotel staff are able to instantly receive, send and update tasks from any location; ensuring employees are always fully aware of their daily responsibilities and are able to prioritize accordingly.

Equipped with the newest version of m-Connect, staff members are now able to take photos and link them to a specific job; offering clarification on issues such as maintenance requests. This new feature is also accompanied by the ability to attach voice recordings to jobs when even greater description is required. m-Connect’s new barcode scanning ability additionally allows employees to retrieve task details in an instant when presented with printed out job slips.

With a hotel’s employee demographic often consisting of individuals from diverse national backgrounds, m-Connect is further able to sidestep communication barriers with its new translation engine that lets staff view task details in their native language. The platform also adds the additional benefit of allowing employees to automatically convert their replies into the preferred language used by hotel management. Since the latest update, m-Connect has also been imbedded with m-2Talk, an FCS solution that allows staff to participate in walkie-talkie style conversations using their own smartphones, streamlining communications and efficiency even further. m-Connect V3.1 is additionally compatible with Android 5.x and IOS 9.x, making the platform more accessible to a wide array of personal devices.

To learn more about FCS and its full suite of productivity solutions for hotels, please visit http://www.fcscs.com.

About FCS

Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries. FCS mobile applications are available on guests' own mobile devices, as well as the hotel's devices, allowing convenient access to hotel information and services. This functionality seamlessly integrates into six web-based guest serving applications, including e-Connect, e-Housekeeping, e-Laundry, e-Recovery, e-Engineering and e-Concierge, to enhance service optimization and the guest experience. These applications all integrate with the hotel's PMS and other third-party systems via FCS Gateways products; Unicorn and Phoenix. For more information, please visit http://www.fcscs.com

Contact: Fion Chu


Contact: Frances Barton

frances@in2consulting.com/+971 50 650 3900

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