Maestro | July 27, 2021
Leader in PMS software solutions for independent hotels and resort groups provides key reasons why hoteliers are embracing the trend MARKHAM, Ontario — July 27, 2021 — Hospitality will always be defined by the interactions between frontline associates and hotel guests, which is why face-to-face training and onboarding has always been favored by the industry. Today, as the nation begins down the long road of recovery left from the COVID-19 pandemic, communication between guests and hotels, and even between hotels and employees, has changed. And, many hotel managers are embracing the strengths of remote training alongside what their worke...
Vacation Ownership Management Group SunStream Hotels & Resorts Making a Strong Comeback With Maestro Cloud PMS
Maestro | July 13, 2021
Maestro’s complete property-management system is streamlining operations for seven of SunStream’s Southwest Florida properties, from owner reservation controls to accounting, and adding more with plans to completely digitalize the entire guest journey Markham, Ontario — July 13, 2021 — Although the pandemic has disrupted travel, the vacation rental market is strong. SunStream Hotels & Resorts, operator of eight condo hotels in Southwest Florida, is seeing high occupancy rates with all properties in Fort Myers Beach, Naples, and The Everglades surpassing budget projections and outpacing revenues from prior years. Helpin...
Hoteliers Excited About Improved Guest Satisfaction With Maestro’s New GuestXMS Mobile Engagement & Feedback Tool
Maestro | June 30, 2021
MARKHAM, Ontario— June 30, 2021 — Independent hoteliers operating on Maestro PMS are thrilled to be able to add a new two-way real-time guest engagement module designed to drive guest satisfaction and improve operational efficiencies. Introduced as GuestXMS, and tightly integrated into Maestro, the tool is serving as a comprehensive guest engagement and operational communication hub for hotels, providing enhanced insights into guest needs. Powered in collaboration between Maestro and Fetch, GuestXMS enables hoteliers to send text messages to guests to gauge their satisfaction upon arrival and immediately resolve issues if necessary, r...
Maestro PMS Streamlines Financial Management Processes for Award Winning Properties With Intuitive Hospitality’s ‘Hotel-In-A-Box’ In
Maestro | June 22, 2021
Nita Lake Lodge, Conde Nast & TripAdvisor rated 2021 Top Whistler Ski & Spa Resort, realizes significant time savings, access to consolidated centralized cloud data from anywhere Markham, Ontario — June 22, 2021 — As hotels reopen with limited staff, many are seeking alternative ways to streamline operations and save costs. Migrating to a new financial management solution is proving to be a great place to start. Nita Lake Lodge in Whistler, British Columbia, is seeing significant efficiencies with its Hotel-In-A-Box financial management solution developed by former hotelier Steve Bowers and Intuitive Hospitality. Using advanced M...
Warren Dehan | June 8, 2021
By Warren Dehan Hospitality is built on the development and nurturing of personal relationships, extending beyond interactions with guests to include other hoteliers and even vendor partners. Hotel and resort owners and operators know that it’s not always enough to deliver positive results to customers, sometimes it’s more important to develop a connection with guests when providing service. This mentality can be a challenge for technology partners who have been conditioned by other industries to deliver results without emotion. However, company culture defines the way partners work together, and technology companies can learn a great ...
Maestro | May 25, 2021
Leading developer, manager, and marketer of independent hotels and resorts continues to migrate to Maestro Web PMS Solution for its flexible deployment options and ability to support the diverse needs of this multi-property enterprise with game-changing mobile and contact-free tools Markham, Ontario, May 25, 2021 — “Coming together is a beginning; keeping together is progress; working together is success.” These words, spoken by American industrialist and business magnate Henry Ford, are the ideal representation of the two-decade relationship between Benchmark®, a global hospitality company, and Maestro, the preferred browser-based ...
Maestro PMS Integration With HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations
Maestro | May 17, 2021
[MARKHAM, ONTARIO, MAY 17, 2021] — Following the impact of the pandemic, hotel guest service and communication is more virtual than ever. The new integration partnership between Maestro PMS and HelloShift brings their mutual clients a Guest Messaging Solution that is simple and intuitive for staff and guests to use. In addition, because HelloShift’s unique messaging platform includes comprehensive hotel operations software, no guest request slips through the cracks. Warren Dehan, Maestro PMS President, said: “We are excited and delighted to partner with HelloShift to provide an excellent Guest Messaging and Staff Collaboration soluti...
Warren Dehan | May 4, 2021
Mobile check-in is ideal for independent hotels due to its ability to be used by anyone with a mobile device while personalizing the stay experience to meet each guest’s preferences By Warren Dehan For many hoteliers, 2021 is likely to be a year of experimentation, both with new technology and existing tools that have gained new purpose. The abrupt end to the previous business cycle, brought on by the arrival of COVID-19, showed the industry guests are looking for increased flexibility with regards to the check-in process. Traveler interest in mobile check-in was rising before the pandemic, but today it is almost a necessity to secure h...
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