hotel technology
Are Your Guests “Apped Out?” Only Welcoming Words Such as These, Spoken by Humans, Convey Authentic Hospitality
Doug Kennedy | April 19, 2021
By Doug Kennedy As a writer in the hospitality space, I am often approached by new companies with emerging technology who are looking for PR. Despite that my articles are almost always related to training tips for human engagement such as sales and hospitality skills, they somehow think that my help promoting whatever new gimmick they have come up with is key to promoting their services. Recently I was approached by yet another company about an exciting “new” innovation they had invented. It was an app for interacting with guests and fielding their requests. Wow, no one ever thought of that before, and just what the industry needs,...
Enseo Celebrates International Women’s Day
Enseo, LLC | March 8, 2021
Plano, TX – Monday, March 8, 2021 – Enseo®, one of the fastest growing technology service providers in the U.S., is excited to celebrate International Women’s Day and Women’s History Month. Enseo recently added two leaders to the executive team: Kris Singleton as Chief Information Officer and Lindsay Robertson as Chief Marketing Officer, making Enseo’s exec team more than 50% women. Other senior executives include Katy Ericson, Vice President of Human Resources, Helen Jenkins, General Counsel, Kristin Reichert, Chief Financial Officer, and Vanessa Ogle, CEO and Founder. “I am proud to look at our leadership team and the awesom...
Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic
Maestro | March 2, 2021
In-demand contactless and mobile tools, exceptional online training, and 24/7/365 support are giving the versatile property-management-system provider glowing reviews Markham, Ontario, March 2, 2021 — Exceptional Service is at the heart of operations for Ocean Hotels Group in Barbados, but that is not what the family-owned company of three mixed-use, four and five star luxury resorts felt they were receiving from its previous property-management system provider. At the heart of the pandemic, and with two hotels recently reopening and a third hotel and residences undergoing an extensive renovation, the ownership group pulled the plug on i...
BirchStreet Systems Relocates Headquarters to Las Vegas
BirchStreet Systems | February 25, 2021
(Las Vegas, NV) BirchStreet Systems announced that it has relocated its world headquarters from Newport Beach CA to Las Vegas NV, as it positions the company for growth and strengthens innovative partnerships with hospitality companies. This milestone is a major move for BirchStreet on its mission to empower organizations to make better, more accurate and confident buying and operating decisions. BirchStreet Systems powers gaming and hospitality enterprises with a comprehensive procure-to-pay business solution. “We believe this move places us in the center of the gaming industry, with close proximity to many of our customers,” says Sus...
The Do’s and Don’ts of Selecting the Right Hotel Technology Partner in 2021
Joshua Bergen | February 24, 2021
By Joshua Bergen Selecting the right technology partner for your hotel is no small task. But for many hoteliers, a hard choice becomes easier when they consider one pivotal element of service: the people. Hospitality is, after all, a people-centric industry. In the hospitality realm, it's always been about the people who step foot on each hotel property and the entirety of their unique experience that is made up, in large part, by interactions with staff. The relationship between a hotel and its guests is absolutely paramount to its success. So, why should the relationship between a hotel and a technology vendor be any different? ...
Hospitality Technology and Forced Migrations: A Bad Break-Up Story
Ryan Hamilton | February 24, 2021
By Ryan Hamilton, Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group A hotelier’s decision to invest in technology is not merely a purchase; instead, it marks the beginning of a relationship between vendor and customer. One party provides the service and/or software, and the other party leverages it to enhance their offering. The engagement, if successful, is long-term in nature and represents the vendor’s ongoing commitment to that client as their business evolves and grows. Of course, in the realm of hospitality technology, there is no ‘one-size-fits-all’ solution. Hoteliers worldwide build their preferred stack of...
Cloud5 and SABA Hospitality Bring Humanized Virtual Guest Service to the Americas
Cloud5 | February 18, 2021
Chicago, IL. — February 18, 2021, Cloud5 Communications and SABA Hospitality today announced that they are bringing personalized guest services to hospitality operations in the Americas. The solution combines completely digitized compendium, self-service food and beverage ordering, and A.I. driven chatbot functionality, with the option of click-to-chat/click-to-call service featuring Cloud5's world-class contact center services. “We’re excited to partner with SABA to bring hoteliers a solution that helps them personally engage their guests while improving their bottom line, particularly critical during this challenging time,” said ...
Small Company: Big Technology. Compete Against the Big Boys From Your Garage
Thomas Magnuson | February 11, 2021
By Thomas Magnuson Pepperdine Graziago Professor John Mooney, Academic Director, Executive Doctorate of Business Administration and Associate Professor at Pepperdine Graziadio Business School in conversation with Thomas Magnuson (MBA '89) at January 2021's "Graziadio Day Around the World: Europe." Freely-available technology means anybody can start a global company. Despite today's conditions, there's never been a better time for small businesses to go big. Melissa and I started out of our house with two old Mac computers and 12 small motel affiliates as our first customers. Around 2000, right at the early days of the Internet, we ...
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