call center
Hospitality Industry Predictions for 2023
Laura Calin | February 15, 2023
By Laura Calin In the past year the industry has seen a strong resurgence as guests headed back to leisure vacations and business travel started to pick back up. Still, the industry does not look the same as it did before the pandemic, and now innovations that were a necessity at the height of COVID-19 have become mainstays that may never go back. As we move into 2023, we will continue to see hotels leverage technology to not only increase operational and staff efficiency, but also meet changing guest expectations for a high-value, but relatively low-touch experience. Below are the technologies that will likely continue to transform the in...
APS Exhibits Next-Generation Microservices Hotel and Travel Platform at HITEC Orlando 2022
Above Property Services | June 14, 2022
About Above Property Services (APS™) unveils latest advancements, including Hotel In A Box™ solution for independent operators to optimize productivity, reduce costs, connect with guests and drive revenues NAPLES, FL– June 14, 2022 – Above Property® Services (APS™), the industry-leading provider of innovative technology designed for the global travel industry and related verticals, will demonstrate its highly anticipated cloud-based microservices platform at HITEC 2022 in Orlando, booth 1307. A true all-in-one system, the APS platform adopts a modular approach of seamlessly integrated components to create the perfect tech...
Above and Beyond Standard Hotel FAQ Chatbots
Travel Outlook Premium Hotel Call Center | March 2, 2022
How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In today's digital world, interacting with IVR systems seems to be an increasingly necessary evil. But what if there was a next-generation voice bot that did away with the common frustrations associated with IVR systems? What if a voice bot could be as functional as an FAQ chatbot? That’s where Annette comes in. Annette is a virtual call center agent powered by artificial intelligence that is designed specifically for the hospitality i...
A Warm Reception From the Hospitality Industry for Annette, the Virtual Hotel Agent
Travel Outlook | February 24, 2022
SANTA FE, NEW MEXICO (February 24, 2022): Travel Outlook Premium Hotel Call Center® continues its introduction of Annette TM, the hotel industry’s first AI-powered voice assistant. The difference between Annette and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. Annette has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer. “We are encouraged by the reception Annette ha...
Travel Outlook Introduces Annette, The Virtual Hotel Agent, Providing Instant Guest Service While Reducing Fixed Labor Expense
Travel Outlook Premium Hotel Call Center | January 13, 2022
SANTA FE, NEW MEXICO (January 13, 2022): Travel Outlook Premium Hotel Call Center (“Travel Outlook®”) announces the launch of the hotel industry’s first AI-powered voice bot, purpose-built to reduce fixed labor costs with a distinct human touch: AnnetteTM, The Virtual Hotel AgentTM. Annette can help hotels immediately address staffing issues and reduce fixed labor expense. Personalized in a human voice the hotel chooses, Annette can answer most of the calls now being handled by the front desk. To estimate the labor cost savings Annette can achieve, Travel Outlook has created a Annette Savings Tool on its website. Annette has ...
8 Qualities of Top Performing Hotel Call Center Agents
Travel Outlook | November 17, 2021
How to pick a call center that’s right for your property Hotels in 2021 have a lot of catching up to do. 2020 and the first half of 2021 presented the hospitality industry with a whirlwind of challenges that still linger today. The road to recovery is just ahead, and many hotels are starting to rethink their sales strategies going forward. The events of 2020 forever changed the way we travel. Traveler’s want hospitality delivered on their terms, and it is up to hotels to pivot to meet those needs. One way hotels are rising to the occasion and meeting the needs of travelers is by utilizing a professional hotel call center to man ...
Selecting the Right Call Center
Travel Outlook | May 27, 2021
How to Outsource Your Reservation Department without Sacrificing the Personal Touch Your Guests Know and Love As a hotelier and a business owner, it can be hard to let go of certain aspects of your business. After all, it’s hard enough to find hardworking employees who care about your business like it’s their own, let alone outsourced workers. Outsourcing typically has a negative connotation surrounding it. When people think of outsourcing, they think of cookie-cutter call scripts, aloof call center agents, and long hold times accompanied by nauseating elevator music. As it turns out, there are ways to outsource your reservation depar...
The Return to Genuine Hospitality
Travel Outlook | April 21, 2021
Why the First Touch Point Sets the Tone for Your Brand In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are seeking true customer service by a trained professional. The consequences of not having a professional call center backing your reservation department could be detrimental to your business. Additionally, the benefits of having a trained call center serve your business could take it to new heights. Having a professional call center with highly trained agents who know the ins and outs of...
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