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AI in Recruitment: Artificial Intelligence over Human Intelligence?

Kimberly Yoong | November 7, 2019

As the hospitality industry seeks to automate and streamline its processes to drive operational efficiencies, will AI-automated hiring practices soon be a necessity? By Kimberly Yoong Technological progress in today’s society has reached unprecedented levels; the World Wide Web did not even exist thirty years ago, while smartphones as we know them today have barely been around for a decade. Now, an even more sophisticated tool is at the forefront of changing the way we live – Artificial Intelligence (AI). McKinsey’s Global Institute model predicts that approximately 70 percent of companies will adopt some form of AI by 2030, and ...

Routier Unveils MessageHub™ for Hoteliers, a Centralized, Omni-Channel, AI-Powered, Guest Messaging and Communications Hub

Routier | October 3, 2019

Unified communications hub leverages AI to drive in-stay guest engagement and increase guest satisfaction, while streamlining hotel operational efficiencies. NEW YORK & TEL AVIV, October 3, 2019 — Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, today unveiled MessageHub™, a cloud-based unified communications platform that empowers hoteliers to truly connect, engage and communicate with their guests during their stay. With seamless integration to the hotel CRM, PMS and CRS, MessageHub™ enables multilingual, AI-driven, interactive two-way communication and provides a devic...

AI in the Hospitality Industry: Pros and Cons

Donald Fomby | September 18, 2019

By Donald Fomby Over the last several years, AI-powered technologies like voice- and text-enabled assistants and chatbots have become a usual part of our lives. In fact, we should be approaching the point where we would be totally okay with AI managing our homes. Even though sci-fi movies have led us to believe that AI’s ultimate purpose is to take over humanity, its main goal is to serve us and make our lives better. Serving people and providing them with pleasant hospitality as some of the goals of AI make it a perfect fit for the hospitality industry. So, instead of taking over and telling us what to do, AI can assist hospitalit...

Balancing Technology With the Human Touch in Hospitality

Nicole Dehler | August 8, 2019

By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such as cloud computing, complex data analytics, and A.I. have swept across the hospitality landscape, modernizing formerly archaic systems that once de...

Developing Hybrid Skills: How Tech and AI Are Reshaping the Hospitality Job Market

Julia Aymonier | July 3, 2019

Julia Aymonier, Chief Digital Officer at EHL Lausanne, writes about the need for professionals with quantitative skills and knowledge of Artificial Intelligence in the hospitality industry. Change has never been as rapid as today.  The constant evolution in technology, at an ever-increasing pace, is changing our world and our working environment as never before.  The impact of technology is reshaping occupations and new job categories are beginning to appear on the market requiring “hybrid” skills.  Not only will staff have to know how to do their traditional job as in the past, but they will also be expected to have knowledge of th...

InnSpire to Showcase TechOvation Winner GuestMagic.AI at HITEC 2019

InnSpire | June 12, 2019

Industry innovator to demonstrate disruptive new guest engagement platform that leverages the power of artificial intelligence to provide hotel guests with a highly personalized stay experience, while maximizing revenue opportunities for hoteliers Stockholm and Minneapolis – HITEC Booth # 1546 – June 12, 2019 – InnSpire, a leading provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality market, is preparing to showcase its award-winning GuestMagic.AI platform at this year’s Hospitality Industry Technology Exposition and Conference (HITEC), taking place from June 17-20, 2019...

Batten Down the Hatches: SHR Sets a New Course for the Future of Hotel Tech With Force10™

SHR | May 14, 2019

Already known for its popular Windsurfer® CRS and Booking Engine, SHR, Sceptre Hospitality Resources, is investing heavily on behalf of today's and tomorrow's hoteliers to bring them the most meaningful hotel tech yet. Originating from client conversations, SHR is turning wish lists into reality via Force10—an Artificial Intelligence (AI) engine that will utilize data from proprietary applications (CRS, RMS, and CRM to begin with) to generate optimized recommendations that increase the effectiveness of the apps, and ultimately create more revenue. How are they doing it? Rod Jimenez, CEO and Co-Founder of SHR, explains the visi...

Study Shows Voice Technology Is the No. 1 AI Investment Choice Among Hoteliers in 2019

Volara | April 23, 2019

Volara's software turns consumer-grade voice assistants into hotel-grade business tools New York — April 23, 2019 — The 2019 Lodging Technology Study reports that 2019 is the year "hotels gear up for the age of augmented authenticity." With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it's clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going to engage guests through the channels they're most comfortable using. Volara – the voice hub for the hotel industry – cautions that embracing AI ...

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