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Balancing Technology With the Human Touch in Hospitality

Nicole Dehler | August 8, 2019

By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such as cloud computing, complex data analytics, and A.I. have swept across the hospitality landscape, modernizing formerly archaic systems that once de...

Developing Hybrid Skills: How Tech and AI Are Reshaping the Hospitality Job Market

Julia Aymonier | July 3, 2019

Julia Aymonier, Chief Digital Officer at EHL Lausanne, writes about the need for professionals with quantitative skills and knowledge of Artificial Intelligence in the hospitality industry. Change has never been as rapid as today.  The constant evolution in technology, at an ever-increasing pace, is changing our world and our working environment as never before.  The impact of technology is reshaping occupations and new job categories are beginning to appear on the market requiring “hybrid” skills.  Not only will staff have to know how to do their traditional job as in the past, but they will also be expected to have knowledge of th...

InnSpire to Showcase TechOvation Winner GuestMagic.AI at HITEC 2019

InnSpire | June 12, 2019

Industry innovator to demonstrate disruptive new guest engagement platform that leverages the power of artificial intelligence to provide hotel guests with a highly personalized stay experience, while maximizing revenue opportunities for hoteliers Stockholm and Minneapolis – HITEC Booth # 1546 – June 12, 2019 – InnSpire, a leading provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality market, is preparing to showcase its award-winning GuestMagic.AI platform at this year’s Hospitality Industry Technology Exposition and Conference (HITEC), taking place from June 17-20, 2019...

Batten Down the Hatches: SHR Sets a New Course for the Future of Hotel Tech With Force10™

SHR | May 14, 2019

Already known for its popular Windsurfer® CRS and Booking Engine, SHR, Sceptre Hospitality Resources, is investing heavily on behalf of today's and tomorrow's hoteliers to bring them the most meaningful hotel tech yet. Originating from client conversations, SHR is turning wish lists into reality via Force10—an Artificial Intelligence (AI) engine that will utilize data from proprietary applications (CRS, RMS, and CRM to begin with) to generate optimized recommendations that increase the effectiveness of the apps, and ultimately create more revenue. How are they doing it? Rod Jimenez, CEO and Co-Founder of SHR, explains the visi...

Study Shows Voice Technology Is the No. 1 AI Investment Choice Among Hoteliers in 2019

Volara | April 23, 2019

Volara's software turns consumer-grade voice assistants into hotel-grade business tools New York — April 23, 2019 — The 2019 Lodging Technology Study reports that 2019 is the year "hotels gear up for the age of augmented authenticity." With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it's clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going to engage guests through the channels they're most comfortable using. Volara – the voice hub for the hotel industry – cautions that embracing AI ...

Can Artificial Intelligence Replace Human Intelligence in Hospitality Revenue Management?

Hotelogix | April 18, 2019

A lot has been said in the recent past about revenue managers and artificial intelligence and whether revenue managers in hospitality need to panic about being replaced by AI-driven tools, and so on. Can a revenue management tool ever actually replace the human intelligence that a hospitality revenue manager brings to the table? I feel we need to dig a little deeper and explore a few related concepts, which could help us get a better grasp of ideas like AI replacing humans in revenue management in the near future. It is, no doubt, a sensational debate, but we hope to discuss the finer details of why this debate is premature and how. The...

Humans and AI: How to Improve Guest Services in a New Collaborative Way

Raj Singh | March 14, 2019

By Raj Singh It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there's not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It's a take-it-or-leave-it situation. The parallel in hospitality guest services - the frontline employee who fields repetitive, oftentimes mundane guest requests all day. Fortunately, there's an emerging alternative: a new breed of collaborative solution where humans and artificial intelligence (AI) work together. This hybri...

Artificial Intelligence: Hospitality, and That Human Touch

Stuart Pallister | February 13, 2019

By Stuart Pallister Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots – robots and chatbots – play a greater role. Julia Aymonier, CIO of EHL, says yes, some jobs will change, particularly those related to repetitive tasks. "The biggest challenge," she told Hospitality Insights in an interview, "will be to train people for jobs that are created by artificial intelligence." Robot-concierge? "There will be jobs, and if we don't train people, we won't have the staff we need to do these new jobs." We're unlikely to see robot concierges in four- and five-star hotels, as you can't hav...

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