Nobody Asked Me, But…No. 99; Hotel History: ‘Keyed-up Executives Unwind at Sheraton’; Creation of
March 1, 2013
Hotel Online News for the Hospitality Executive By Stanley Turkel, CMHS, ISHC March 4, 20131. Hotel History: "Keyed-up Executives Unwind at Sheraton" In 1965, the Sheraton Corporation of America, under the leadership of President Ernest Henderson, created a brilliant advertising campaign: "Keyed-up Executives Unwind at Sheraton". It was broadly promoted all over the U.S. in print media, TV advertising and locally by individual Sheraton Hotels. Among my collection of Sheraton artifacts is a translucent plexiglass paperweight (23/4" x 23/4" x 1") which has a small figure of a businessman with a wind-up key in his back which says "Keyed-U...
To Truncate or Not to Truncate? That is the question. / Tiffany DeShazo / March 2013
March 1, 2013
Hotel Online News for the Hospitality Executive By Tiffany DeShazoMarch 21, 2013 It seems that in this age of tweets, texts, status updates, and character limitations, formal writing with correct grammar and spelling has gone right out the window. Acronyms, shortcuts, and abbreviations abound to save time and space. Words and phrases like 'great', 'see you tonight', 'talk to you later', and 'thanks for your help' are typed as 'gr8t', 'c u 2nite', 'TTYL', and 'thx 4 ur help'. But is this method of communicating right for your business? You see, the way you communicate to your customers still matters. Like my parents drilled into my head ...
Trump Plaza in Atlantic City, New Jersey Rescinds Layoff Notices Sent to More Than 1,400 Employees;
March 1, 2013
Hotel Online News for the Hospitality Executive By Donald Wittkowski, The Press of Atlantic City, Pleasantville, N.J.McClatchy-Tribune Regional News March 16, 2013--Trump Plaza Hotel and Casino has withdrawn layoff notices just days after warnings went out that more than 1,400 employees could lose their jobs in the property's transition to new ownership, a state agency said. Officials said earlier this week that the notices were a legal formality in advance of Trump Plaza's pending $20 million sale to the California-based Meruelo Group. However, Trump Plaza later made the request to have the layoff warnings removed from the New Jersey ...
Donald Trump Gutting Florida’s Doral Golf Resort and Spa to Rebuild and Rebrand Property as Trump N
March 1, 2013
Hotel Online News for the Hospitality Executive By Elaine Walker, The Miami HeraldMcClatchy-Tribune Regional News March 07, 2013--For Donald Trump, the $250 million remodeling of Doral Golf Resort & Spa is a bid for five-star style. All 693 hotel rooms will be gutted down to the steel and completely rebuilt with what Trump calls the "highest standards of luxury." Designed by Ivanka Trump in cooperation with Wimberly Interiors, the look aims for classic opulence, with a neutral color scheme, mahogany furnishings and gold-leaf Spanish revival accents. There's even a polished gold telephone on the nighstand that looks befitting of Tru...
New Report Identifies the Trends Set to Shape Next Ten Years of Travel; Predicts Strong Growth in O
March 1, 2013
Hotel Online News for the Hospitality Executive 8 March, 2013 - A new report by IHG, one of the world's largest hotel companies, and The Futures Company, identifies the trends set to shape the next 10 years of travel and the new categories of traveller that are emerging. 2013 marks IHG's 10th anniversary as a standalone business. Bringing together recent research compiled by The Futures Company and insight from IHG, "The new kinship economy: from travel experiences to travel relationships" identifies groups including 'new global explorers' - travellers from high-growth countries such as China and India. They follow well-trodden paths, w...
U.S. Traveler Sentiment Rises Above Pre-Recession High; New Survey Points to Positive Outlook for T
March 1, 2013
Hotel Online News for the Hospitality Executive Kansas City, Mo. (March 8, 2013) –Americans' attitudes towards travel are now more positive than the benchmark score recorded just prior to the Great Recession according to the latest travelhorizons™ survey of 2,300 active travelers conducted by marketing services firm MMGY Global. This milestone augurs well for the continued growth of the travel industry during the forthcoming summer travel season. The Traveler Sentiment Index™ (TSI), tracked every calendar quarter since March 2007, is a derivative of six factors that measure Americans' attitudes towards travel and serve...
Travel Outlook® Premium Reservations Call Center Contracts with Nancy Greene’s Cahilty Lodge in
March 1, 2013
Hotel Online News for the Hospitality Executive March 1, 2013 - Travel Outlook® Premium Reservations Call Center has signed an agreement to provide reservations call services for Nancy Greene's Cahilty Lodge in Sun Peaks, British Columbia. "At Cahilty Lodge, we have consistently worked to develop an extremely comfortable skier's lodge", says John Douglas, General Manager. "Starting with an ideal mountainside ski-in/ski-out location, we create the warm, hospitable ambiance that winter sports lovers enjoy after a challenging day on the slopes, including spacious suites with heated tile floors in the bathrooms, fully-equipped kitchens,...
PolyU Seeks to Boost Tourism Development with Tourist Satisfaction and Tourism Service Quality Indi
March 1, 2013
Hotel Online News for the Hospitality Executive March 27, 2013 - The Hong Kong Polytechnic University (PolyU) today (27 March) released the PolyU Tourist Satisfaction Index (PolyU TSI) and the first Tourism Service Quality Index (PolyU TSQI). The 2012 PolyU TSI hit a record high of 75.07, an increase of 2.46 points from 72.61 over the year. As another innovative gauge for service performance, the debut PolyU TSQI stood at 75.37 for 2012. Spearheaded by Professor Haiyan Song, Associate Dean and Chair Professor of Tourism at the School of Hotel and Tourism Management (SHTM), the PolyU TSI project measures inbound tourists' satisfaction le...
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