News for the Hospitality Executive
New Orleans, LA (June 1, 2011) – With more travelers on the go than ever before, the Hotel Monteleone is now offering guests the ability to connect to its hotel services using their smart phones with the Hotel Monteleone’s new Mobile Passport.
The Mobile Passport extends the Hotel’s services beyond the front desk and the Hotel website directly to the guest’s mobile phone. When a guest books a reservation at the Hotel Monteleone and includes an email address, the guest will receive a confirmation email and a link to the Mobile Passport. The Mobile Passport personalizes each link to the individual guest’s stay including their confirmation number, arrival/departure date and room type.
“The profile of today’s traveler has evolved tremendously over the past few years. We understand the needs of busy travelers to access information about their stay from anywhere at any time,” said Andrea Thornton, director of sales and marketing for the Hotel Monteleone. “When visiting New Orleans, guests don’t want to waste time planning where they will eat and what they will do. With ZDirects’ Mobile Passport, the Hotel Monteleone will make it easy and convenient to make trip arrangements before and during their stay.”
The Mobile Passport helps guests plan their trip in seven different areas including:
Hotel - Provides information about available amenities at the Hotel Monteleone.
Reservation – Gives details specific to the guest’s reservation, including room type, confirmation number, arrival/departure date, and room number.
Travel – Helps guests plan their stay with local maps of the area, directions to points of interest, weather information and even an electronic version of the Hotel’s Runner’s Map.
eConcierge – Offers even more information about Hotel amenities and enables guests to contact the concierge to book dinner reservations, order in-room amenities and enquire about transportation. Additionally, this section allows guests to order their car from valet and schedule housekeeping.
Events – Directs guests to the Hotel’s Calendar of Events and informs guests of activities and events going on at the Hotel Monteleone and in New Orleans during their stay.
Social Media – Connects guests with the Hotel on social media and allows guests to tweet about their stay, “check-in” via Foursquare and visit the Hotel Monteleone Facebook page.
Feedback – Prompts guests to complete the Hotel’s Guest Satisfaction Survey and provides access to useful information including Hotel phone numbers, email addresses and frequently asked questions.
“As the Hotel Monteleone celebrates its 125th anniversary, it is adopting new technologies to remain fresh and competitive in the modern market,” continued Thornton. “The new application provides useful information that literally puts the Hotel Monteleone at our guests’ fingertips. The Mobile Passport is another example of how the Hotel has evolved over the last 125 years to establish itself as an innovator and a permanent fixture in the New Orleans hotel industry.”
For more information on the Hotel Monteleone, its Mobile Passport and to make reservations, please call (504) 523-3341 or visit http://hotelmonteleone.com/.
About Hotel Monteleone
Since 1886, the Hotel Monteleone, www.hotelmonteleone.com, has proudly stood as one of the first landmarks in the famous French Quarter. The hotel is the Quarter’s largest full-service hotel, featuring 600 comfortable, luxurious guestrooms and suites. Hotel Monteleone is within walking-distance of some of New Orleans most famous attractions and is conveniently located 11 miles from the Louis Armstrong International Airport. Hotel Monteleone is a member of the Preferred Hotels® & Resorts, a consecutive AAA Four Diamond award-winner, and has won the J.D. Power and Associates Upscale Hotel Award for “An Outstanding Guest Experience.” The Hotel Monteleone is celebrating its 125th anniversary in 2011.
About ZDirect Inc
ZDirect is the leading provider of electronic Customer Relationship Management solutions for the hospitality industry. The maintenance of a single guest profile is essential for an effective eCRM strategy. With the patented dynamic content engine and PMS integration, ZMail® automatically sends intelligent and personalized confirmations, pre-arrival emails and post-departure emails with guest satisfaction surveys via e-mail, mobile communication, SMS, social networks and more. Learn about the “real people” behind every reservation!
Real people. Real Profiles. Real Results.
Visit www.zdirect.com for more information or contact Natasha Le Roux – Director of Sales at firstname.lastname@example.org or (954) 241 – 3396
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