News for the Hospitality Executive
New YORK, NY – June 09, 2009. ZDirect, Inc and Hospitality eBusiness Strategies (HeBS) today announced a strategic partnership designed to better serve the hospitality industry. The agreement focuses in the area of electronic customer relationship management (eCRM), and aims to provide hoteliers with a comprehensive solution in eCRM technology and professional services. ZDirect will provide the eCRM technology and HeBS will provide full service eCRM and strategic account management.
"Our present and future clients, and the hospitality industry as a whole will benefit from the combination of ZDirect and HeBS’ leading technology and services, providing them with one of the best online experiences," said Hayes Thomas, Chief Executive Officer, ZDirect. "ZDirect holds a leadership position in all forms of eCRM technology. HeBS is the undisputed leader in direct online channel strategy and hotel Internet marketing. This partnership with HeBS provides us with a great opportunity to extend our product offering, specifically for hotel partners that require high-end, full-service professional eCRM technology and services, thus complementing perhaps due to their limited internal resources."According to Max Starkov, Chief eBusiness Strategist for HeBS, "We are thrilled to be working more closely with ZDirect and their eCRM technology platform. In hospitality, eCRM is a business strategy, supported by Web technologies, which engages customers in strong, personalized and mutually beneficial interactive relationships. We firmly believe ZDirect has the right technology to support any hotel’s eCRM program. Especially in this environment, it is important to engage and retain your hotel customer base. It is 4-6 times more expensive to acquire a new customer, than retaining one. Existing customers respond 4-5 times more readily to promotions than new customers. Therefore we see this agreement as a great opportunity to benefit our present and future clients. We are excited about developing a myriad of new success stories.”
Having pioneered many of the "best practices" in hotel Internet marketing and direct online distribution, HeBS specializes in helping hoteliers profit from the direct online channel and transform their websites into the hotel’s chief and most-effective distribution channel, establish interactive relationships with their customers, and significantly increase direct online bookings and ROIs. A diverse client portfolio of over 500 top tier major hotel brands, luxury and boutique hotel brands, resorts and casinos, hotel management companies, franchisees, independents, and CVBs has sought and successfully taken advantage of HeBS’ hospitality Internet marketing expertise.
Web Site: www.hospitalityebusiness.com
ZDirect is an Enterprise Email Service Provider (ESP) specifically for Hotels and Resorts and the ideal solution for management companies that require cutting edge features, solid integration and professional services.
For further information, please contact: Bob Fill VP of Product Marketing, [email protected] ,Telephone (954) 458-1669 x102
Web Site: www.zdirect.com
Intelligent eCRM Solutions
Doug Reinmuth, VP of Sales
Bob Fill, VP of Product Marketing
Web Site: www.zdirect.com
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