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Don’t Skip Out on Skip-Gen Travel

Alan Young | November 14, 2019

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IDeaS Releases Hotel Revenue Management Ultimate Buyer’s Guide

IDeaS | October 24, 2019

Step-by-step buyer’s guide empowers hotel business leaders to make informed technology investments today for a more profitable tomorrow Tweet This: @IDeaS_RevOpt premiered its Hotel Revenue Management Ultimate Buyer’s Guide. The guide provides key industry and business considerations to help hoteliers and revenue leaders make informed, smarter and, ultimately, more profitable decisions. https://go.rev.ideas.com/hotel-rm-buyers-guide-social MINNEAPOLIS—Oct. 24, 2019—IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced the release of its Hotel Revenue Management Ultimate Bu...

Distinguishing Between an Influencer and a Guest Looking for a Free Weekend Stay

Larry Mogelonsky | October 23, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) On one of the properties for which I help in an asset management role, I’ve recently had to assume more of the public relations responsibilities. As the entire senior team is constantly overloaded and with no budget for top-tier public relations firm, we needed a way to quickly sort through media requests. Even for a small resort such as the one in question, the hotel is nevertheless bombarded week-over-week with requests from reporters for traditional or digital magazines as well as social influencers. All of whom want freebies – comped rooms with an F&B component and somet...

RMS Announces New Guest Loyalty Module for 2020

RMS - The Hospitality Cloud | October 23, 2019

[San Diego, CA - October 23, 2019] - RMS - The Hospitality Cloud, a leading provider of all-in-one, cloud-based hospitality solutions, has introduced Guest Rewards, a brand-new module that allows hotels to reward guests for staying with them. This new module enables hotels using RMS to create their own bespoke rewards programs and encourage loyalty to their brand by allocating points for guest stays and activities. “Our clients have been asking for loyalty program functionality and we’re excited to add yet another feature to our property management system that drives bookings and revenue and improves the guest experience,” stated ...

Seven Critical Steps to Making Service Excellence a Reality

Kanav Mata | October 22, 2019

By Kanav Mata The dictionary defines “Experience” as “an event or occurrence which leaves an impression on someone”. In my early days as a Hospitality Trainer, I always told my trainees that when a guest walks into your restaurant and pays a certain amount for your sandwich, he or she is not paying for the sandwich. They are paying for the “Experience”. Today, this holds true for so many other interactions. Whether that be buying a pair of trousers from a store, visiting the bank to open an account, walking in to a car showroom, visiting a clinic/hospital, the list could go on, but essentially any interaction which has a ...

Management Starts by Safeguarding Your Managers

Larry Mogelonsky | October 16, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Most guests are unaware of the third key pillar of most flagged properties – the management company. When they’re doing their job, you can tell those as everything is running smoothly and guests are happy. New Castle Hotels and Resorts (NCHR) is one such company, and as I learned from sitting down with Vince Barrett, the company’s Vice President of Food & Beverage and Managing Director Provender, it all starts by minimizing turnover at the senior level. This ensures that there are no staffing crunches or training hiccups down the chain, but it also means that time spent...

How Hotels Can Overcome the 3 Worst Guest Pain Points

Karen O'Neill | October 16, 2019

By Karen O'Neill, President-Americas at Knowcross There is little debate that guests today are more 'experience-loyal' than 'brand-loyal,' and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies in that many guests will say nothing, then follow up their stay with a rant on social media or a damaging review on TripAdvisor. So how can hoteliers readily anticipate and remedy the common pain points experi...

Myrtle Beach Seaside Resorts Optimizes Revenue and Loyalty at 7 Mixed-Use Condo Hotels With Centralized Maestro PMS Multi-Property Solution

Maestro PMS | October 16, 2019

Maestro Balances Revenue Management with High Occupancy to Drive Success for Multi-Property Resort Company October 16, 2019 – “For a large, multi-property destination that combines condo ownership units and hotels, optimizing revenue, loyalty, and occupancy while serving its owners is a big job. Maestro PMS hotel software manages all our properties and maximizes revenue on one centralized system,” said Helen Staton, Director of Reservations and Revenue Management for Myrtle Beach Seaside Resorts. Myrtle Beach Seaside Resorts’ Seven Properties use Maestro’s Multi-Property Integrated Software Suite in a hybrid Windows and Brows...

Women-Led Businesses: Getting the Female Founders’ Perspective

Dr. Nicole Rosenkranz and Dr. Sowon Kim | October 10, 2019

By Dr. Nicole Rosenkranz and Dr. Sowon Kim How does a woman do business in a male-dominated context? Three female CEOs share their perspectives on gender-bias for entrepreneurs and how to overcome it. June 14, 2019, the second Grève de la femme (women’s strike) in Swiss history took place after the first 28 years ago. Over half a million women took to the streets in protest of gender inequality. Unfortunately, the world today still shows a large gap in the appreciation of both genders in the business world and beyond. Currently, 35.3% of entrepreneurs are women (FSO, 2016) and 31% of SMEs are led by women (USAM, 2017) in Switzerland....

9 Travel Trends and Habits of Baby Boomers

Alan Young | October 3, 2019

By Alan E. Young Anyone who has watched Dirty Dancing remembers the iconic line, “Nobody puts Baby in the corner.” Well, hoteliers, what about baby boomers? Over the last few years, millennials have captured a great deal of attention across industries, with hospitality being no exception. Their unique travel behaviors and impressive buying power have generated sizeable interest from hoteliers around the globe, who are eager to tap into their psyche and earn the loyalty of this generational group. With that said, however, millennials only account for those born between 1980 and 1999. Although influential, they do not comprise t...

Nobody Asked Me, But… No. 220: Hotel History: The Heathman Hotel

Stanley Turkel | October 2, 2019

Hotel History: The Heathman Hotel The original Heathman Hotel was built in 1926 one block from the current structure by George Heathman for $1 million. Because of the success of the original hotel, Heathman immediately started construction of a new 10-story concrete structure designed by the architectural firm of DeYoung and Raold. The New Heathman Hotel was designed in the Jacobean Revival style and was Portland’s largest construction project to that date. When it opened, Governor I. L. Patterson and Mayor George Luis Baker made dedication speeches while radio station KOIN featured a live band. The Oregon Journal described the Heathman ...

Putting the Bathroom on the Budget

Larry Mogelonsky | October 2, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As we enter the traditional budgetary planning period for 2020, it’s all too easy to just go through the motions and tweak what was done last year. However, if there’s one area of guestroom operations where you can make major gains next year, it would be the bathroom. As it’s a highly personal space and thus a very sensitive one, any faults or perceived flaws therein will be emotionally charged and more likely to draw chagrin in online reviews. And if your TripAdvisor game isn’t perfect nowadays then you will have a hard time growing RevPAR over the long-term. While every...

Fairmont Zimbali Resort, Turns to Rainmaker, a Cendyn company, for Deeper Insights Into Their Business

Cendyn | September 30, 2019

Boca Raton, FL. — September 30, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont Zimbali Resort has selected Rainmaker’s comprehensive business intelligence solution, revintel®, to help them accelerate hotel growth through faster and easier access to the property’s data and analytics. Situated inside the exclusive Zimbali Coastal Estate, Fairmont Zimbali Resort is renowned for its breathtaking landscapes, pristine beaches, as well as offering leisure and business travelers from across the world the opportunity to experience unrivalled hospitali...

Radisson Hotel Group Signs With Europlan for New Radisson Blu Resort in Mazury Lakes, Poland

Radisson Blu | September 26, 2019

Brussels/Warsaw - September 26, 2019 - Radisson Hotel Group is pleased to announce an agreement with Polish hotel investor Europlan for a new Radisson Blu resort in Poland. Located in Mazury Lakes, a district known as the ‘land of a thousand lakes’, the Radisson Blu Resort, Ostroda Mazury Lakes offers the ultimate resort experience with its own marina and water park. The new property brings the group´s portfolio in Poland to 19 properties across five brands – including Radisson Collection, Radisson Blu, Radisson RED, Radisson and Park Inn by Radisson – and will strengthen the group´s position as the largest international operator fo...

Hotel Franchise Brand Management: What Role for the Brand?

Holden Madison | September 26, 2019

By Holden Madison Tess Mattisson, Senior Director of European Marketing for Choice Hotels International, oversees 400+ hotels and multiple franchise brands across Europe, the Middle East, and Africa regions: she has picked up a thing or two on hotel brand management in franchising. Moving Beyond: Your Brand and Butter Traditional brand names and logos are moving to a more mobile, personalized approach for franchisees.  It starts with scalability – measuring and learning from new investments – and then taking those investments to the whole business. Scalability boils down to the services offered, and it’s not a one-size-fits-all...

Incorporating Sustainability Through Gradual Change

Larry Mogelonsky | September 25, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Climate change activism is no longer niche. Youth around the world are taking to the streets and, moving beyond blanket demands for more action from governments, they are starting to target and boycott corporations that are failing to act. If you think it’s going to stop at paper straws and replacing mini shampoo bottles with dispensers, you are gravely wrong. This is just the start with the end goal being total transparency of waste practices and carbon neutrality. To avoid getting your hotel in the crosshairs and to ensure you have a future – as younger travelers will be more ...

Scottsdale Plaza Resort Puts Accounting in The Cloud With Aptech’s PVNG Enterprise Back Office System

Aptech Computer Systems, Inc. | September 25, 2019

Easy Install and Training, Hospitality-Specific Functionality, Mobile Operation Make PVNG the Hotel Industry’s Leading Back Office System PITTSBURGH, September 25, 2019 – Aptech Computer Systems, the industry standard for hospitality financial systems, announced Scottsdale Plaza Resort implemented Aptech’s PVNG Enterprise Back Office hotel accounting software system. Scottsdale Plaza Resort offers 40 acres of landscaped grounds and over 40,000 square feet of flexible and functional meeting space and serves business travelers, conventions and special events. Aptech is an IBM Premier Solution Provider as well as a Prophix Premier Busin...

Luxury Cayman Villas Enhances Personalized Services With New Software

ALICE | September 24, 2019

Luxury Cayman Villas has selected ALICE to streamline communication and enhance staff efficiency across its expansive property of luxury vacation rental villas. Luxury Cayman Villas offers a carefully curated collection of vacation rentals and a commitment to the highest level of service in the Cayman Islands. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to implementing ALICE, Luxury Cayman Villas used a variety of manual and often time-consuming methods to track staff work and fulfill guest requests. Man...

Adjara Group Selects Cendyn to Power CRM Across Their Hotels

Cendyn | September 24, 2019

London, United Kingdom, 24 September 2019 – Adjara Group has signed a deal with Cendyn to power CRM across all their hotels located in Georgia. As a leading Georgian company in hospitality, lifestyle development and agropreneurship, Adjara Group has gained worldwide recognition for trend-setting establishments and entrepreneurial projects through developing and managing lifestyle brands. With Cendyn’s CRM Suite of products, the company’s hotels will benefit from a guest intelligence solution that utilizes data collected from multiple sources, to provide an accurate, single source of truth for each guest. This enhanced visibility of e...

Virgin Hotels Ventures to Miami With New Development in Brickell Slated to Open in 2023

Virgin Hotels | September 23, 2019

MIAMI, Sept. 23, 2019 -- Virgin Hotels, the lifestyle hotel brand by Virgin Group Founder Sir Richard Branson, announces plans to open and operate a new hotel in Miami, Florida. Virgin Hotels Miami will be managed by Virgin Hotels, developed by Blue Jay Capital with BLUR Workshop as the architect, and is slated to open in 2023. "I'm personally very passionate about this property, as it brings Virgin Hotels into a city that holds a great deal of significance for us. In addition to being my home, Miami is the headquarters of Virgin Hotels, so this is a milestone that has been a long time coming," comments Virgin Hotels CEO Raul Leal. "Miami...

Radisson Hotel Group Signs With Value One Hotel Operations for Three Brand New Radisson RED Hotels in Europe

Radisson RED | September 20, 2019

Brussels/Lisbon/Vienna - September 20, 2019 Radisson Hospitality AB, part of Radisson Hotel Group, is pleased to announce the signing of three brand-new hotels, all arriving under its Radisson RED brand as part of a strategic franchised partnership with developer and operator Value One Hotel Operations. The deal will see the brand make its debut in Portugal, with the Radisson RED Lisbon Olaias and the Radisson RED Porto – not forgetting a second Radisson RED in Vienna due to open in the Austrian capital. Elie Younes, Executive Vice President & Chief Development Officer for Radisson Hotel Group, says: “We are delighted to expand o...

Social Media News: Facebook’s Clear History Tool Is Officially Here

September 20, 2019

As we all start the month of September off strong, it’s important to remember that keeping up with all the new social media updates will help us keep the momentum going. And this month, we definitely got some big updates. Let’s take a look at all the new changes that impact hotels and resorts and what they mean for businesses in the hospitality industry. Facebook’s Clear History Tool is Here  Facebook’s Clear History Tool is officially here, rolling out to audiences quickly. Users will now be able to clear their off-Facebook activity from being stored in the platform’s database, which includes what Facebook’s conversion p...

Award-Winning All Season SilverStar Mountain Resort Trusts Maestro PMS for Guest-Focused Multi-Property Resort and Owner Operations

Maestro PMS | September 17, 2019

Summer Bike and Winter Ski Experiences, Groups Events, Seasonal Staff, and Corporate Events, Maestro Brings It All Together Under One System and, “It Is easy to use and learn so SilverStar can get new hires using the system with confidence quickly.” September 17, 2019 – SilverStar Mountain Resort has all the amenities of a luxurious alpine village. Four hotel style properties, more than 10 food and beverage outlets, a variety of retail and grocery stores, fitness center, bike rental and repair store, ski shops, plus multiple residential ownership units. The entire operation is supported by the Maestro Multi-Property hotel software sy...

Cendyn Announces New Leadership Team

Cendyn | September 12, 2019

Thursday, September 12, 2019, Boca Raton, Florida – Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces today a new leadership team to further drive innovation, development, and growth at Cendyn. The newly appointed additions to the team include: John Seaton as Chief Commercial Officer, Michael J. Bennett as Chief Marketing Officer, Olga Peddie as Chief Digital Officer, Steve Stearns as General Manager, APAC and Ron Lugo as General Manager for Rainmaker, a Cendyn company. "We are excited to announce our new senior leadership team today,” said Tim Sullivan, President at Cendyn. "Our ...

Why Aren’t Hotels Referring Friends

Larry Mogelonsky | September 11, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Common to modern apps as an incentivization tool for gathering new users, hotels should start to think of ways that they can drum up new business by prompting happy customers to refer their properties to other guests, either through digital or other ‘low tech’ methods. First, though, it’s important to note why these peer-to-peer systems work so well, particularly when deployed in a way that’s convenient for guests – that is, via email or mobile. Via a system of credit reward, you subtly encourage a user to be a brand advocate within his or her social group while also motiv...

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