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Technology
Sheraton Ankara Chooses Teledex I Series VoIP Hotel Phones
Cetis | May 14, 2015
Colorado Springs, CO - May 14, 2015 --- Sheraton Ankara Hotel & Convention Center has selected Teledex I Series NDC VoIP cordless hotel phones for installation in the hotel's 311 guest rooms. According to NEC Hotels Group, "Teledex I Series is not only the brand standard for Sheraton properties by Starwood, but we strongly prefer the I Series compact footprint that saves space in the guestroom, as well as its many configurations that we were able to customize for guest needs. The two--?line I Series option is ideal for our business guests, and programmable guest service keys provide guests direct access to all of our property amenit...
ZDirect Provides Prairie Meadows Hotel & Casino with Increased Revenue and Guest Feedback Rates
ZDirect | May 13, 2015
Industry renowned ZDirect platform provides an automated room upgrade engine that leads to increased revenue and furnishes property staff with efficient guest survey tracking and analytics Altoona, IA - May 13, 2015 - ZDirect, a leader in above property marketing solutions and a pioneer in hotel marketing automation, has been recognized by the Prairie Meadows Hotel & Casino for the company's role in providing an effective solution to tracking and understanding guest feedback. In addition to enhancing overall guest communication with confirmations and pre-stay emails, implementing ZDirect's platform at the property has since dramatic...
American Airlines Center Expands Its Partnership with Agilysys
Agilysys | May 13, 2015
Stadium Deploys InfoGenesis™ Flex as Mobile POS to Boost Efficiency, Guest Service ALPHARETTA, GA. - May 13, 2015 - Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that American Airlines Center in Dallas has selected the InfoGenesis Flex™ mobile point-of-sale system for more streamlined food and beverage service. American Airlines Center, which is one of the busiest stadiums in the United States, has used the InfoGenesis POS system, the foundation for InfoGenesis Flex, since it opened in 2001. InfoGenesis Flex is a mobile point-of-sale solution ...
Digital Channels Drive Impressive Booking Growth
TravelClick, Inc. | May 12, 2015
NEW YORK - May 12, 2015 - In the first quarter (Q1) 2015, digital channels - which include hotel websites (Brand.com) and Online Travel Agents (OTA) and Global Distribution Systems (GDS) - grew in popularity among individual business and leisure travelers, according to data from the TravelClick North American Distribution Review (NADR; Second Quarter 2015). The TravelClick NADR aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers). In Q1, 2015, the OTA channel (which includes Expedia, Hotels.com, Bookings.com, etc.) experienced the largest jump in bookings, with a 15.1 percent increas...
ADARA Introduces New Predictive Analytics Products
ADARA | May 12, 2015
Leveraging its Unique View of the Complete Consumer Travel Booking Cycle, ADARA Expands its Magellan Platform to Help Companies Architect their Products, and Better Understand and Reach Customers MOUNTAIN VIEW, Calif. - May 12, 2015 - ADARA, the leader in leveraging global travel data to drive future business performance, announced that it has further expanded its Data and Analytics business, and is introducing a suite of products designed to provide complete visibility into the traveler. Building on its Magellan travel intelligence platform, the products draw on ADARA's rich dataset of global booking, search and loyalty data from the w...
Lotte Hotels and Resorts Partners With TrustYou To Manage And Improve Its Online Reputation
TrustYou | May 12, 2015
TrustYou to Provide Lotte Hotels and Resorts with superior online reputation management tools Munich, Germany and New York, USA - May 13, 2015 - TrustYou, the inventor of the Meta-ReviewTM and global online reputation management leader, has partnered with Lotte Hotels & Resorts, the largest hotel group in Korea, to offer reputation management tools to it's properties. "We focus heavily on our guests, with the goal of delivering the best service around. We want our guests to fall in love with our hotels during their stay. Working with TrustYou, we will be able to gain and analyze guest feedback to ensure that all of our hotels are li...
Regatta Travel Solutions Joins Forces with LeisureLink
Regatta Travel Solutions | May 12, 2015
Connecting Destinations with Vacation Rental Properties Charlottesville, Virginia (May 12, 2015) - Regatta Travel Solutions announced today that they have entered into a strategic partnership with LeisureLink. The new alliance will allow both companies to present a more complete solution to certain Destination Marketing Organizations (DMOs) that represent both hotels and vacation rentals. "With so many DMO clients in the Caribbean, we have known for a long time that we need to find a solution in order to work more closely with villa and vacation rental properties," said Ashwin Kamlani, Founder & CEO of Regatta Travel Solut...
Go Moment and IBM Watson Help The Line Hotel Deliver Personalized Guest Services on the Go
Go Moment | May 11, 2015
The Line Hotel First to Offer Rev1 Powered by Watson Santa Monica, CA - May 11, 2015 - Go Moment, a leader in providing mobile solutions for the hospitality industry, today announced that The Line Hotel in Los Angeles has adopted its mobile guest engagement application called "Rev1". Powered by Watson, Rev1 is designed to assist front desk and concierge staff in managing guest inquiries, housekeeping requests and more. The application uses Watson's natural language processing and Q&A capabilities to allow guests to ask questions in simple language and receive a response within seconds. From finding nearby attractions to ordering in...
Sabre Launches SynXis Booking Engine In-Context Suite, a Digital Retailing Solution For Hotels
Sabre Corporation | May 7, 2015
An Industry-First, New solution will help hotels increase online booking revenue while seamlessly guiding travelers to create the unique hotel experience they want SOUTHLAKE, Texas - May 7, 2015 - Sabre Corporation (Nasdaq: SABR) announced today the launch of the SynXis Booking Engine in-context suite, a first-of-its-kind digital retailing solution to help hoteliers optimize their direct distribution channel - and provide travelers with new booking options to unlock the unique hotel experience that is right for them. By integrating intelligent booking capabilities throughout the hotel's website, the in-context suite will drive better co...
ASSA ABLOY Hospitality Revolutionizes Hotel Security with Industry’s Premier Mobile Access Solution
ASSA ABLOY Hospitality | May 7, 2015
Dallas, TX - May 7, 2015 - ASSA ABLOY Hospitality (VingCard Elsafe) today announced the deployment of its ASSA ABLOY Hospitality Mobile Access, a highly advanced mobile phone-based keyless entry solution developed specifically for the global hotel market. Already implemented in more than 30,000 guestrooms at over 100 properties worldwide, the proven Mobile Access solution allows hotel guests to bypass the front desk and use their own mobile phone or device to securely access their assigned guestroom. Among the critical benefits this proven technology solution provides are increased speed, convenience and efficiency for guests, as well a...
Maestro PMS Users’ Conference 2015: Ah Ha Moments for Everyone
Maestro Property Management Solution | May 6, 2015
At HITEC Visit Maestro PMS in Booth #1029 June 15 to 18 at the Austin Convention Center The 2015 Maestro Users' Conference in Santa Cruz, CA Gave Operators New Information, Best Practices and Some Great Times May 6, 2015 - Toronto - Maestro PMS™ wrapped up its most successful - and well attended -Users' Conference April 23. A contingent of nearly 100 of Maestro's clients, partners, and Maestro professionals met for 3 days at the Chaminade Resort and Spa on the coast in Santa Cruz, CA. The event provided independent operators with hands-on instruction, new system announcements, and Ah Ha moments that will make their businesses more pr...
Social Media Should Be a Hotel’s Main Customer Service Platform
Lodging Interactive | May 6, 2015
Strategies for delivering social customer service on the property level. Parsippany, NJ: The evolution of social media from a marketing platform to a customer service platform has been widely noted. Social media marketing and social customer service are really two different disciplines within a brand's organizational structure and need to be treated that way. These separate disciplines now need to mesh to create a cohesive online presence that also promptly handles customer service issues. How can hotels accomplish this? By changing their view of social media as a means of marketing and assembling a dedicated team of associates whose si...
TravelClick Expands Presence Across Asia Pacific
TravelClick | May 6, 2015
Shangri-La, Meritus, and Pan Pacific Hotels & Resorts Embrace TravelClick's Demand360 Business Intelligence Product NEW YORK - May 6, 2015 - TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, today announced Shangri-La Hotels and Resorts, Meritus Hotels and Resorts and Pan Pacific Hotels & Resorts have selected TravelClick's Demand360 business intelligence product to help increase bookings and revenue in order to capture travelers' growing demand for accommodations in Asia Pacific. These prestigious brands join 35 other global brands and over 100 independent hotels, for a tota...
HeBS Digital To Host Webinar: The Smart Hotelier’s Action Plan to Digital Content Marketing
HeBS Digital | May 5, 2015
NEW YORK, NY May 5, 2015 -HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, today announces it will host a webinar on Digital Content Marketing in hospitality. Attendees will learn the key elements that should make up a property's content marketing strategy, essential in bringing the hotel's story to life and ultimately resulting in a higher level of engagement and direct revenues. HeBS Digital's Miriam Gross, ReviewPro's Josiah Mackenzie and Portola Hotel & Spa's Jackie Olsen will discuss how hoteliers can create a deeper level of engagement and ulti...
Agilysys Announces Release of Latest Version of Industry-Leading Property Management System
Agilysys | May 5, 2015
LMS v7.3 Includes Business Analytics, P2PE Support and More ALPHARETTA, GA. - May 5, 2015 - Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced general availability of the latest version of its Lodging Management System® (LMS) property management solution. LMS v7.3 includes a wide range of new industry-leading features and functionality - such as business analytics, point-to-point encryption and tokenization support for credit card transactions, and expanded reservation entry and search capabilities - that will allow customers to dramatically improve o...
Booking.com and BookingSuite: What’s Really Going on Here?
Regatta Travel Solutions Inc. | May 4, 2015
BookingSuite is now offering hotels a 'free' website in exchange for a 10% commission. It is important for hotels to realize that in exchange for a free website, BookingSuite will include its own booking engine (replacing the hotel's existing booking engine) and any direct booking through the hotel website will incur a 10% commission. This means that hotels are now entrusting their most valuable sales channel to an Online Travel Agency (OTA), and as an industry, this raises some important questions. 1. What is the impact of syncing the rates and availability offered through the hotel's direct channel with Booking.com? Ho...
Travel Tripper’s CRS Now Interfaces With PAR Springer-Miller Property Management System
Travel Tripper | May 4, 2015
Hotels will now be able to manage their properties seamlessly with an industry leading central reservation system NEW YORK - May 4, 2015 - Travel Tripper, the industry's most innovative providers of hotel reservation solutions, today announced the certification of PAR Springer-Miller, Inc.'s SMS|Host® property management system (PMS) to interface with Travel Tripper's central reservation system (CRS). By fully integrating the two systems, hotels can now seamlessly manage availability, rates, billing and inventory. With unique features such as geographic pricing, automated Best Rate Guarantee, and multi-property listing capabilities, T...
TravelClick Hosts Complimentary Webinar on Q1 Global Hotel Industry Performance
TravelClick, Inc. | May 4, 2015
The Sharing Economy, Understanding and Defining Winning Strategies in the New Marketplace NEW YORK (May 4, 2015) - TravelClick, global provider of innovative cloud-based solutions that enable hotels to grow revenue, will present three free webinars on May 19 and 20 to review first quarter 2015 hotel performance results and trends. Findings will be presented by TravelClick experts John Hach, Senior Industry Analyst, and Alexis Welner, Senior Director of Global Enterprise Business Intelligence. Alexis and John will provide a comprehensive update on Q1 global and local hotel performance and industry trends with a special focus on understan...
HeBS Digital Joins the HSMAI’s New York Chapter Panel to Discuss Meta Search Best Practices
the Author and HeBS Digital | May 1, 2015
By Margaret Mastrogiacomo Recently, HeBS Digital participated in the HSMAI's New York chapter panel entitled "A Meta Conundrum" discussing the "ins and outs" and "ups and downs" of meta search. Patrick Merryman, who leads meta search at HeBS Digital, provided an in-depth industry perspective and insight on the topic including ways hoteliers can maximize returns on the platform. Read on for the top five questions and key takeaways discussed during the panel. 1. How would you describe the current state of Meta Search, and how would you prioritize Meta Search marketing? Meta Search marketing is not a new frontier in digital marketing and h...
HeBS Digital to Speak on Content Personalization at EyeforTravel’s Online Marketing Strategies Conf.
HeBS Digital | April 29, 2015
HeBS Digital's Sara O'Brien, Senior Marketing Manager, will be speaking at EyeforTravel's upcoming Online Marketing Strategies for Travel conference in Miami on how Dynamic Content Personalization significantly increases visitor engagement, boosts conversions and increases revenues on the hotel website. NEW YORK, NY April 29, 2015 - HeBS Digital, the award-winning hotel digital technology, website design, full-service digital marketing and website revenue optimization consulting firm, is pleased to announce Senior Marketing Manager Sara O'Brien has joined the list of noteworthy speakers for EyeforTravel's Online Marketing Strategies for...
National Conference Center Guests Grab Glance-and-Go Airline Information from Flyte Systems
Flyte Systems | April 29, 2015
No App Needed - Guests Gain 'Travel Confidence' with Convenient FlyteBoard Real-Time Flight and Gate Information CHICAGO - April 29, 2015 - Flyte Systems announced that The National Conference Center, one of the largest meeting and training facilities in the country and located in Leesburg, Va., installed the FlyteBoard real-time airline flight schedule display for arrivals and departures at Washington Dulles International Airport. Conference attendees and hotel guests now confirm travel plans at a glance with FlyteBoard's accurate flight schedules and gate numbers. FlyteBoard frees travelers from the need to sort through possibly out o...
Noble Investment Group Acquires the 225-room Renaissance by Marriott Fort Lauderdale in Florida
Noble Investment Group | April 29, 2015
Atlanta, GA - April 29, 2015 - Noble Investment Group ("Noble") today announced the acquisition of the Renaissance by Marriott Fort Lauderdale Cruise Port. Located proximate to the Las Olas/Downtown central business district, Fort Lauderdale International Airport, the Fort Lauderdale Cruise Port and the Broward County Convention Center, the property will undergo a number of enhancements throughout the hotel. "The Fort Lauderdale market continues to experience robust economic growth which we believe the Renaissance Fort Lauderdale Cruise Port is uniquely situated to capitalize on," said Noble principal, Ben Brunt. "This investment is ref...
Cendyn Acquires Ovations Management Solutions™ Enhancing Cendyn Arcaneo’s Event Technology Platform
April 28, 2015
Innovative Software Allows Seamless Tracking and Reporting on Entertainment Spend to Help Improve ROI and ROR Boca Raton, Fla. - April 28, 2015 - Cendyn® announced the acquisition of Ovations Management Solutions™, an Atlanta, GA - based corporate ticket management company. This acquisition complements Cendyn Arcaneo's® portfolio of highly intuitive, cloud-based Software as a Service (SaaS) applications which make-up the industry's most dynamic Event Technology Platform. The addition of Ovations™ gives Cendyn Arcaneo's enterprise customers the ability to manage corporate tickets and entertainment assets via a...
Intelity Partners with Primland to Add Digital Guest Service Luxury
Intelity | April 28, 2015
World-class, eco-conscious resort will release new mobile application with leading hotel technology firm Intelity. MEADOWS OF DAN, Va. - APRIL 28, 2015 -- Super natural resort Primland, ensconced in Virginia's Blue Ridge Mountains, is set to unveil something new for guests to enjoy: a mobile application developed by leading hospitality technology firm Intelity using the ICE (Interactive Customer Experience™) Mobile platform. "With the introduction of this mobile app, we're adding a modern amenity to enhance the enjoyment of our guests," said General Manager Mara Bouvier. "The best part is that it won't disrupt the pastoral experience...