Go Moment and IBM Watson Help The Line Hotel Deliver Personalized Guest Services on the Go

/Go Moment and IBM Watson Help The Line Hotel Deliver Personalized Guest Services on the Go

Go Moment and IBM Watson Help The Line Hotel Deliver Personalized Guest Services on the Go

|2015-05-11T10:57:32+00:00May 11th, 2015|

The Line Hotel First to Offer Rev1 Powered by Watson

Santa Monica, CA – May 11, 2015 – Go Moment, a leader in providing mobile solutions for the hospitality industry, today announced that The Line Hotel in Los Angeles has adopted its mobile guest engagement application called “Rev1”. Powered by Watson, Rev1 is designed to assist front desk and concierge staff in managing guest inquiries, housekeeping requests and more.

The application uses Watson’s natural language processing and Q&A capabilities to allow guests to ask questions in simple language and receive a response within seconds. From finding nearby attractions to ordering in-room dining, the application gives guests an intelligent digital concierge that frees front desk staff to provide higher value face-to-face services. The technology builds on Go Moment’s Rev1: Revenue + Reviews platform to help deepen customer engagement and ensure a positive guest experience.

“The Go Moment application is providing us the ability to deliver insightful, in-context responses to our guests’ inquiries at the moment they need it,” says Josh Brown, Senior Manager, The Line Hotel. “This mobile concierge serves as a great companion to our staff providing greater flexibility to address all guest issues whether it requires face to face interaction, or can be handled digitally; ensuring all needs are met.”

Go Moment is a member of the IBM Watson Ecosystem, a vibrant community of developers, data hobbyists, entrepreneurs, and students collaborating and creating the next generation of cognitive applications.

“With the power of Watson, we’re able to help clients like the Line Hotel deliver exceptional guest experiences that improve loyalty and satisfaction,” said Raj Singh, CEO, Go Moment. “Travelers are more informed and digitally savvy than ever, and the new mobile application allows front desk staff to address their needs at every point of their stay from booking through checkout, even if they are on the go.”

The Line Hotel launched the new application for its customers in March 2015. They are part of the IBM Watson Ecosystem, a vibrant community of tens of thousands of developers, data hobbyists, entrepreneurs and students collaborating and creating the next generation of cognitive applications via the Watson Zone on Bluemix – IBM’s cloud innovation platform. This platform is built on open standards and allows any user to tap into over 100 development tools, which include Watson services, to rapidly build, deploy and manage applications across any cloud environment. IBM has welcomed more than 270 new commercial partners to the Watson Ecosystem to date.

The news was announced at World of Watson in New York City, IBM’s symposium that brings together 1,200 startups, academics, partners, developers and clients, to discuss the impact that cognitive computing technologies are having on business and society.

About Go Moment

Go Moment improves Guest Experience by making it easy for guests to communicate with hotel staff. We provide automated guest engagement solutions, automatically eliminating negative reviews and increasing revenues.  Our stand-alone technology requires no integration. Our web-based platform allows hotel staff to communicate with guests via text through customization and automation. In addition, staff are able to respond to guest inquiries more efficiently and effectively with innovative search and local area tools, all included in one easy-to-use command center.To learn more, please contact press@gomoment.com 

Contact: Public Relations

press@gomoment.com/1-800-701-0414

About The Line Hotel

The LINE is a new Los Angeles hotel collaboration with re-imagined public spaces and guest rooms designed by Sean Knibb. The hotel is the first to draw inspiration from the distinct Korean culture of its surrounding neighborhood and includes two restaurants by Koreatown's own Roy Choi (celebrated chef behind Kogi, Chego and A-Frame), nightlife by the Houston brothers (the duo responsible for prominent LA lounges such as La Descarga and Harvard & Stone), and noted art and design shop Poketo.

About IBM Watson: Pioneering a New Era of Computing

Watson is the first commercially available cognitive computing capability representing a new era in computing. The system, delivered through the cloud, analyzes high volumes of data, understands complex questions posed in natural language, and proposes evidence-based answers. Watson continuously learns, gaining in value and knowledge over time, from previous interactions. With the help of Watson, developers and partners are building apps and services that harness the power of cognitive computing to transform industries, help professionals do their jobs better, and solve important challenges.IBM continues to build on its strengths in cognitive computing, analytics, security and cloud with IBM Watson Health and the Watson Health Cloud platform. This unit is helping improve the ability of doctors, researchers, health plans and individuals to innovate by surfacing new insights from the massive amounts of personal health data being created daily. The Watson Health Cloud allows this information to be anonymized, shared and combined with a dynamic and constantly growing aggregated view of clinical, research and social health data. 

About IBM

For more information on IBM Watson, visit: ibm.com/watsonecosystem.  For more information on IBM Watson Health, visit: ibm.com/watsonhealth Check out the IBM Watson press kit at: http://www-03.ibm.com/press/us/en/presskit/27297.wssJoin the conversation at #ibmwatson and #ibmwatsonhealth.   Follow Watson on Facebook and see Watson on YouTube and Flickr.  

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