The Line Hotel First to Offer Rev1 Powered by Watson
Santa Monica, CA – May 11, 2015 – Go Moment, a leader in providing mobile solutions for the hospitality industry, today announced that The Line Hotel in Los Angeles has adopted its mobile guest engagement application called “Rev1”. Powered by Watson, Rev1 is designed to assist front desk and concierge staff in managing guest inquiries, housekeeping requests and more.
The application uses Watson’s natural language processing and Q&A capabilities to allow guests to ask questions in simple language and receive a response within seconds. From finding nearby attractions to ordering in-room dining, the application gives guests an intelligent digital concierge that frees front desk staff to provide higher value face-to-face services. The technology builds on Go Moment’s Rev1: Revenue + Reviews platform to help deepen customer engagement and ensure a positive guest experience.
“The Go Moment application is providing us the ability to deliver insightful, in-context responses to our guests’ inquiries at the moment they need it,” says Josh Brown, Senior Manager, The Line Hotel. “This mobile concierge serves as a great companion to our staff providing greater flexibility to address all guest issues whether it requires face to face interaction, or can be handled digitally; ensuring all needs are met.”
Go Moment is a member of the IBM Watson Ecosystem, a vibrant community of developers, data hobbyists, entrepreneurs, and students collaborating and creating the next generation of cognitive applications.
“With the power of Watson, we’re able to help clients like the Line Hotel deliver exceptional guest experiences that improve loyalty and satisfaction,” said Raj Singh, CEO, Go Moment. “Travelers are more informed and digitally savvy than ever, and the new mobile application allows front desk staff to address their needs at every point of their stay from booking through checkout, even if they are on the go.”
The Line Hotel launched the new application for its customers in March 2015. They are part of the IBM Watson Ecosystem, a vibrant community of tens of thousands of developers, data hobbyists, entrepreneurs and students collaborating and creating the next generation of cognitive applications via the Watson Zone on Bluemix – IBM’s cloud innovation platform. This platform is built on open standards and allows any user to tap into over 100 development tools, which include Watson services, to rapidly build, deploy and manage applications across any cloud environment. IBM has welcomed more than 270 new commercial partners to the Watson Ecosystem to date.
The news was announced at World of Watson in New York City, IBM’s symposium that brings together 1,200 startups, academics, partners, developers and clients, to discuss the impact that cognitive computing technologies are having on business and society.