An Old Soul With a Fresh Twist, Crystalbrook Kingsley Embraces Technology and Sustainability With Solutions From McLaren Technologies
McLaren Technologies Asia Pacific | July 20, 2021
ASSA ABLOY Global Solutions Provides Contactless Digital Key Technology at Grand Hyatt Al Khobar Hotel and Residences to Provide Clean and Safe Guest
ASSA ABLOY Global Solutions | July 13, 2021
Technology
RDP Integrates With PointCentral for Seamless, Contact-Free Access to Hospitality Properties
RDP | May 24, 2021
Vail, CO. (May 24, 2021) – RDP today announced a new integration with PointCentral, a cloud-based property automation platform that hospitality businesses use to offer a premium smart home experience with contactless access. Following over 30 years of tailored service in the hospitality industry, this integration with PointCentral is RDP’s next evolution in its full suite Property Management Software solution. In response to a trying 2020 for properties, RDP has developed a full Touchless Check-In and Check-Out platform that will change the nature of guest-staff interaction on partner properties in the future. By integrating with RDP, Poi...
Hotel Am Triller Welcomes the Infor Cloud
Infor | May 24, 2021
German family-run hotel invests in digital transformation MUNICH – May 21, 2021 – Infor, the industry cloud company, today announced that the Hotel Am Triller in Saarbrücken, Germany, will deploy Infor Hospitality Management Solution (HMS) in the AWS cloud. By moving its IT infrastructure to the cloud, the owner-managed hotel is reacting to the current digitalisation trend in the hospitality industry and helping secure its competitiveness long term. Learn more about Infor HMS: https://www.infor.com/de-de/products/hms For more than 60 years, the family-run Hotel Am Triller has served the city center of Saarbrücken, featuring aroun...
Travel Apps Will Play Key Role in Tourism Recovery
GlobalData | May 19, 2021
The desire for a ‘seamless’ travel experience will have heightened during COVID-19 with travelers searching for an easy-to-use platform, where they can be inspired and informed of where they can travel safely. COVID-19 has increased the race to deploy contactless processes, digital health passes and safely store customer data. Therefore, companies should be looking to re-model travel apps to more effectively service and manage the post-pandemic traveler, says GlobalData, a leading data and analytics company. The desire for contactless technology is strong among consumers globally as apps that typically use contactless payment allows co...
How Has Technology Changed the Face of Marketing in Hospitality Amid Covid-19?
Varun Khanna | May 18, 2021
By Varun Khanna, research scholar Over the past year and a half, hospitality marketing and management has witnessed tremendous growth in terms of research and development (Byrd, et.al, 2021). The Covid-19 pandemic has brought about much of this change, as it has warped our concept of time. The early part of 2020 until now feels like a decade ago, not only because of our perception, but also because the world, and specifically the hospitality industry, underwent a lot of changes in a short period of time that normally would take years to materialize. In this article, we will discuss how Covid-19 has changed the face of marketing in the hos...
Investing in the Guest Experience: Wyndham Becomes First Major Hotel Company to Begin Rollout of Oracle’s OPERA Cloud Globally
Wyndham Hotels & Resorts | May 18, 2021
PARSIPPANY, N.J. AND AUSTIN, TEXAS (May 18, 2021) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today announced the roll out of the next-gen Oracle Hospitality OPERA Cloud Property Management (PMS) to its full-service hotels, making it the first major hotel company to adopt the system globally. The decision comes following successful pilots at nearly 50 Wyndham hotels over the last nine months. Full-service hotels coming into the Wyndham portfolio, which includes brands like Wyndham Grand®, Ramada® by Wyndham, and Dolce® by Wyndham, will be placed ...
Village Hotels Installs Google Nest Hub Solution Powered by Volara Across All 32 U.K. Hotels
Volara | May 18, 2021
Village Hotels is the first hotel brand to commit to voice enabling its entire portfolio of properties; Technology rollout is the largest implementation voice assistants in hotels in the United Kingdom New York and Warrington, U.K. — May 18, 2021 — Village Hotels has selected Volara to voice enable all guestrooms and guest services in its portfolio of hotels across the United Kingdom with Google’s hotel solution. Volara’s conversation-management software and secure integrations hub will enable guests staying at any of the innovative hotel brand’s 32 properties to use simple voice commands to interact with the hotel and personali...
The Fuzzy Log Hotel Enhances Guest Safety With VingCard Signature RFID Locks and Mobile Access by ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | May 11, 2021
Trendsetting Slovenian property offering cabin, capsule and glamping accommodations ensures the wellbeing of guests using advanced security access encryption and contactless digital key room entry. Stockholm – May 11, 2021 – ASSA ABLOY Global Solutions as a comprehensive provider of hospitality’s latest security access technology, has announced the successful deployment of VingCard Signature RFID door locks and lockers alongside Mobile Access at The Fuzzy Log hotel in Slovenia. An eco-friendly property offering an eye-catching contemporary design along with cabin, capsule or glamping booking options, The Fuzzy Log’s adoptio...
Visual Matrix Adds Staff Productivity Tracking and Guest Texting Features to All-in-one PMS Solution
Visual Matrix | May 11, 2021
Innovator of cloud-based PMS technology provides labor resource-strapped hoteliers with advanced tools needed to effortlessly adapt to the uptick in guest bookings. RICHARDSON, TX - May 11, 2021 - Visual Matrix, an industry-leading hotel property management software providing an all-in-one PMS, today announces the integration of hotel housekeeping productivity tracking and guest texting functionalities into its PMS platform. Now in addition to providing unique opportunities to increase hotel revenue and boost profits, Visual Matrix ensures that hoteliers operating with reduced staff can improve efficiency and responsiveness to accommod...
Hotel Tech Report Launches the 2021 HotelTechIndex Market Leaders Report to Help Hotels Identify Top Technology Solutions in the Recovery
Hotel Tech Report | May 6, 2021
The 2021 HotelTechIndex report is the hotel industry’s definitive guide to technology solutions influencing more than $72 million of buying decisions each year Los Angeles, California / Hotel Tech Report released the 2021 HotelTechIndex™: Hotel Software Market Leaders Report, the most comprehensive view of technology solutions aiding hotel businesses in the industry recovery. Despite the uncertainty surrounding the COVID-19 pandemic during the 3-month data collection period, 318,466 hoteliers across 127 countries visited Hotel Tech Report and spent more than 3,000 hours contributing 10,227 verified hotel software product reviews about ...
The First “Crypto Hotel” Presented by Hotel Manager Johannes Fritz Groebler
| May 5, 2021
Heidelberg, Germany - May 5, 2021 - In the current pandemic, the situation is very difficult, especially for hotels. A real challenge. Well-known hotels all over the world, in tourist regions and cities, are currently closed. The Crypto Hotel offers a fictional perspective and conveys a "desire to travel." Their vision is to create the very first hotel that is 100% on the blockchain. The blockchain and crypto scene has inspired us at UNYCU to create and develop this unique hotel project. About the Crypto Hotel The Crypto Hotel is an urban hideaway where modern luxury meets tech. Design, technology, service excellence, and sustainability p...
LEVL Releases Device Intelligence Platform for Hospitality Network Industry
LEVL Technologies | May 5, 2021
Scale-Validated Platform Eliminates Issues Resulting from MAC Address Randomization Palo Alto, Calif. – May 5, 2021 – LEVL Technologies, Inc. today released its LEVL-IQ™ device intelligence and identity platform, which resolves issues caused by MAC address randomization which poses challenges to the hospitality network industry, while offering intelligence and insights on all devices in the network. As the need for consumer privacy has increasingly pushed device and OS manufacturers to incorporate MAC address randomization into their products, hospitality network providers have had to evolve to ensure an optimal guest network experie...
Aemilia Hotel Deploys BeyondTV GuestCast to Cater to Latest Demands in Contactless Guestroom Entertainment
BeyondTV | May 5, 2021
Italian hotel leverages BeyondTV certification program with LG Business Solutions to provide guests with hassle-free and secure access to streaming subscriptions. MILAN — May 5, 2021 — BeyondTV (BTV), a full-service provider of guestroom entertainment services and solutions for the hospitality industry, has announced the successful implementation of its BeyondTV GuestCast streaming solution at the Aemilia Hotel in Bologna, Italy. Installed by LB Sistemi, one of the first LG Business Solutions vendors to receive BeyondTV dealer Certification in the region, BeyondTV GuestCast will ensure that the Aemilia Hotel can securely meet growi...
RBH Hospitality Management Selects StayNTouch’s Guest-Centric PMS for Their 4 Fragrance Group Properties
StayNTouch | May 4, 2021
RBH Hospitality Management, a UK based hospitality management company which manages over 45 properties across the UK, has selected StayNTouch Cloud PMS and Contactless Solutions for their four Fragrance Group properties totaling over 400 rooms. RBH specializes in full-service management for luxury assets and chose StayNTouch’s guest-centric PMS because they wanted a dynamic and mobile platform that could unburden their staff, drive profitability, and empower their guests with a seamless and digital experience. Vibhu Gaind, the Chief Information Officer of RBH, said, “We felt that the StayNTouch guest-centric model was an optimal f...
Debunking 8 Myths of Mobile Check-In; What This Technology Can/Cannot Do for Your Hotel
Warren Dehan | May 4, 2021
Mobile check-in is ideal for independent hotels due to its ability to be used by anyone with a mobile device while personalizing the stay experience to meet each guest’s preferences By Warren Dehan For many hoteliers, 2021 is likely to be a year of experimentation, both with new technology and existing tools that have gained new purpose. The abrupt end to the previous business cycle, brought on by the arrival of COVID-19, showed the industry guests are looking for increased flexibility with regards to the check-in process. Traveler interest in mobile check-in was rising before the pandemic, but today it is almost a necessity to secure h...
Three Forks Ranch Selects Suite of Agilysys Property Management, Point of Sale, Spa & Inventory Management Solutions
Agilysys | April 27, 2021
Luxury Resort Looks To Agilysys For Cloud-Native SaaS Solutions Including Agilysys Stay PMS, Agilysys Spa, Agilysys Seat, InfoGenesis POS And Agilysys Eatec ALPHARETTA, GA. — April 27, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Three Forks Ranch has selected Agilysys Cloud-Native SaaS solutions for its premier wellness destination resort on the Colorado/Wyoming border including Agilysys Stay PMS, Agilysys Spa for spa management, Agilysys Seat for venue reservations, Agilysys InfoGenesis POS and Agilysys Eatec for inventory and pr...
When It Comes to Employee Safety, ‘Don’t Wait’ to React
Robb Monkman | April 27, 2021
Hotels are opening and travelers are returning; Hotels must equip staff with employee safety devices to avoid potential safety risks By Robb Monkman Summer is right around the corner, and with it comes hope of a rebounding hospitality industry. With people now vaccinated, properties now adopting enhanced cleaning policies, and social distancing practices and contactless technologies now in place, hoteliers are focusing on hiring and training employees. But finding help is not as easy as it used to be. Those struggling to get people back to work must do everything possible to ensure that the right security measures and safety techn...
How a Hospitality CRM Vendor Helped Fight Unemployment Benefits Fraud
Clairvoyix | April 27, 2021
Clairvoyix Marketing Database leveraged by the State of Nevada Department of Employment, Training, and Rehabilitation (DETR) LAS VEGAS – April 27, 2021 – March of 2020 was the beginning of a long, forced hibernation for many travel and leisure focused companies, and like many Clairvoyix was faced with dwindling revenues as their client properties either shut their doors or significantly reduced their operations. With state governments enforcing “stay at home orders” business came to a near standstill, resulting in an unprecedented number of unemployment insurance claims. As the unemployment claims backlog was growing, Governor S...
View Hotels Revolutionizes Operations With Infor for Enhanced Business Agility and Workplace Flexibility
View Hotels | April 22, 2021
SYDNEY, Australia – 22 April 2021 – Infor, the industry cloud company, announced today that View Hotels has deployed Infor Hospitality Management Solution (HMS) and Interfaces across its three Australian Hotels to better leverage the cloud for data insights, marketing and remote working. Learn more about Infor Hospitality Management Solution (HMS): https://www.infor.com/products... In the few months of using Infor’s robust cloud platform, View Hotels has already seen tremendous success in generating valuable customer insights leading to increased revenue. Ensuring it securely stores and uses data in compliance with current an...
COVID Got Your IT Budget?
David Mulhall | April 22, 2021
Why a Migration to the Cloud Makes Sense in Times Like These. By David Mulhall There is extraordinarily little question that COVID has created a once in a lifetime business challenge for the hospitality industry. Nothing quite compares to the financial challenges that the virus has created. We have seen other significant events impact the industry but nothing quite like this. The attack on September 11, 2001, the real estate and banking crash of 2008, had meaningful impacts on the industry but the effects in many of our markets were fairly short lived. The reaction to these events by the industry were remarkably similar to the r...
Lodging Interactive’s RFPAssist Generates SMERF Event Leads to Hotels
Lodging Interactive and Commingle:Engage | April 21, 2021
Lodging Interactive, a full-service digital marketing, social media engagement, and reputation management agency exclusively serving the hospitality industry, today announced that, RFPAssist, its lead generation service now delivers SMERF (Social, Military, Educational, Religious and Fraternal) event sales leads to hotel sales teams. Originally developed to capture wedding sales leads, the service has now been enhanced to capture opportunities in other SMERF markets. “Our RFPAssist event lead generation service has proven to be extremely effective in driving wedding and catering leads to our hotel clients, generating on average 50+ new w...
Radisson Hotel West Memphis Adopts BeyondTV for Enhanced Guestroom Entertainment Personalization and Contactless Convenience
Hotel Internet Services, Inc. | April 20, 2021
Soon to open full-service hotel leverages HIS technology to address guest preferences for access to streamed subscriptions while boosting in-room contactless service abilities. WEST MEMPHIS, Ark. — April 20, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful deployment of its BeyondTV guestroom entertainment and service solution at Radisson Hotel West Memphis. A full-service property set to open May 4, Radisson Hotel West Memphis’ adoption of BeyondTV forms a vital part of the property’s goal to provide its guests with a pe...
Virdee and dormakaba Partner to Provide Seamless Solution for Digital Check-In and Access
Virdee | April 15, 2021
Guests, residents and the owners that serve them benefit from innovative access control and visitor engagement AUSTIN, Texas – April 14, 2021 – Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today an integration with dormakaba’s mulithousing smart lock access control solutions. The partnership provides customers and third-party integrators with a seamless solution for digital check-in and visitor engagement at buildings with dormakaba products. The Virdee platform not only supports property access through the dispensing of key cards from Virdee’s Virtual Reception kiosk,...
ROOMDEX, A Hotel Upsell Innovator, Partners With Aries Living
ROOMDEX | April 15, 2021
Santa Cruz, CA – April 15th, 2021 – ROOMDEX, the leader in hotel upselling automation, is happy to announce that Aries Living has activated ROOMDEX’s Upgrade OptimizerTM software in four hotels: Ithaca of South Beach Hotel, (Miami, FL), Villa Paradiso Apartment Hotel (Miami, FL), Treehouse Apartment Hotel (Miami, FL) and Apple Tree Inn (Lennox, MA). Upgrade OptimizerTM is an automated hotel upsell tool that generates revenue directly to a hotel’s bottom line. ROOMDEX intelligently calculates the best upgrade offer price and ensures that only available rooms will be offered. Along with the upgrade, guests have the chance to purchase...
The Ransomware Threat Is Ever Increasing, and Hotels Are Paying Huge Ransoms
David Mulhall | April 14, 2021
By David Mulhall No one is talking about it, but everybody knows. It is the secret that is best left unspoken. “Don’t tell anyone, we just got hacked.” No access to our data. Guest experience chaotic in just minutes. Hotels and resorts are at risk like never before. Just when you thought you had seen it all, an industry reeling from COVID, travel disruptions not seen in a hundred years, and now Cyberterrorists are striking. These bad actors are successfully demanding and receiving huge ransoms. We have heard of one recent case where the ransom paid was $500,000. While this is truly substantial, it is only one part ...
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