UK-Based Serco Leisure Chooses Agilysys Property Management System and Point-of-Sale Solutions to Optimise Customer Experience and Deliver High Return...
Agilysys | March 21, 2023
World-renowned Sport and Leisure Provider Modernises Hospitality Software to Empower Guests and Employees with Cloud-based Solutions, Creating Champions at Every Touchpoint ALPHARETTA, GA. — March 21, 2023 — Customer-centricity is at the heart of High Return Hospitality. Resort and leisure activity customers expect experiences that go above and beyond the norm to keep them returning for more. In fact, Gallup reports that fully engaged customers — those who are 23% more likely to spend at a facility — expect property employees to know more than just their name. They crave easy-to-book rooms and activities, simple ordering and pay...
Hospitality Upgrade Magazine Positioned for Growth
Hospitality Upgrade | March 20, 2023
Expanded Editorial Coverage, New Partnerships Increase Distribution by More Than 35 Percent ATLANTA — March 20, 2023 — Hospitality Upgrade, an industry-leading technology publication, is positioned for growth in 2023 and beyond. The magazine, which celebrated 30 years in business last year, covers a wide variety of tech topics, including privacy, payment security, connectivity, guest management solutions, artificial intelligence, property systems, infrastructure, data analysis, revenue strategies, and more. In the last 12 months, the publication’s distribution has increased by more than 35 percent. Hospitality Upgrade recently exp...
Why Hospitality Won’t Be Seeing ChatGPT in Applications…Yet
Rob Landon, VP, Engineering, Knowland | March 16, 2023
By Rob Landon, VP of Engineering, Knowland The technology industry has been buzzing since ChatGPT broke onto the scene in late 2022. As so many of us have done, I gave it a try. I bombarded it with all kinds of questions and requests. My inner Star Trek nerd raised an eyebrow. It felt like a significant step toward that science fiction future: a computer with access to the collective knowledge of humanity you can converse with like it is another person. That’s exciting stuff. Once the initial wonderment wore off, I started thinking about it both within the hospitality industry and in general. How far along is it, and what can we do wi...
Think Simplicity Releases No-Cost Plan for Pure-IP Hotels
Think Simplicity | March 15, 2023
Designed to aid hotels that are replacing analog wiring with ethernet, or new build hotels, upgrade to the latest cloud communication technology BONITA SPRINGS, Fla., March 15, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today a program designed to help both hoteliers that are switching from analog wiring to ethernet cable or new build hotels. The plan provides no-cost phone system equipment for “Pure IP” hoteliers that meet certain conditions. The bulk of existing hotels today have analog wiring throughout the building and the...
Nomadix Releases Proven Connectivity Solution for Long-Stay and Serviced Apartments to the Hospitality Market
Nomadix | March 14, 2023
Bringing Connected Experiences to Life for Residents Through Reliable Managed Wi-Fi LOS ANGELES, March 14, 2023 – Nomadix® Inc., a technology leader in hospitality and multi-tenant industries, today announced it has released its proven managed connectivity solution for hospitality properties serving long-term rental and serviced apartment residents. When hotel guests turn into long-term residents, their connectivity requirements change, as well as their expectations for home-like experiences. As the trend for mixed-use properties continues to rapidly grow, especially across the Middle East and Europe, Nomadix Managed Wi-Fi for MTU t...
Blockchain, Metaverse, ChatGPT: How Is Technological Innovation Changing the Travel Sector?
ITB Berlin and the ITB Berlin Convention | March 9, 2023
A packed house at the ITB Berlin Convention: on Tuesday afternoon three experts presented their assessments of the potential offered by new technologies. Caroline Bremner from Euromonitor International reported on the potential for growth of the metaverse, while Leila Summer, CEO of PlayToChange, explained how ChatGPT can suggest a travel route in just seconds. Professor Dr. Alexander Knauer from the Blockchain Competence Center at the college Hochschule Mittweida, explained that, although blockchain technologies are currently in the hype-phase, it will be two to four years before they are in practical use in the travel sector, making...
A Time for Hotel Growth: Interview With Ryan Hamilton, CEO/Co-Founder of SalesAndCatering.com
SalesAndCatering.com | March 8, 2023
By Alan Young There is no denying that 2021 and 2022 were challenging years for the hospitality industry. While hotels remained shuttered and planes remained uncharacteristically desolate amid the COVID-19 pandemic, hoteliers and hospitality technology vendors contemplated the same question – what would the post-pandemic landscape look like, and when would it (finally) come into view? The long-awaited period of industry revival is now undeniably upon us, and hospitality brands have surged back to life as travelers worldwide look to make up for lost time. In many ways, though, the pandemic served as an opportunity for recalibration acr...
Mercure Sunshine Kawana Waters Deploys GuestCast to Gain Competitive Edge in Personalized Guestroom Entertainment
Hotel Internet Services, Inc. | March 7, 2023
Modern 4.5 star hotel leverages advanced platform to address guest demands for instant, user-friendly and secure access to personal streaming subscriptions. BIRTINYA, Australia. — March 7, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, together with regional supplier and internet services provider, Liveport, have been credited with enhancing in-room entertainment capabilities at Mercure Sunshine Kawana Waters with the recent installation of GuestCast. An 81-room luxury property situated on Australia’s iconic Sunshine Coast, Mercure Sunshine Kawana Waters ...
Sojern Recognized for Excellence in Digital Marketing by Hotel Tech Report
Sojern | March 2, 2023
We’re excited to announce that Sojern has ranked amongst the top Digital Marketing Agencies globally in the 2023 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry. The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users. With over 2,412 software companies on Hotel Tech Report, Sojern is honored to be recognized in the competitive Digital Marketing Agencies category for 2023. “This recognition from Hotel Tech Report validates the work we’re doing ...
Overview of Game-Changing ChatGPT: AI Power To Be Feared or Embraced?
Nicolas Maréchal | February 28, 2023
By Nicolas Maréchal "ChatGPT is a computer program that can chat with you like a human and understand the meaning behind your words. You can interact with ChatGPT by typing in questions or statements, and it will respond with its best understanding of what you're saying. It's important to note that while ChatGPT is highly advanced, it's still a machine, and its responses may not always be perfect." Whilst ChatGPT is very efficient at describing itself clearly and honestly, it is important to have a real-life expert explain the pros and cons of this game-changing AI technology. With a Master’s degree in Big Data and Business Analytics, V...
Jonas Hospitality Continuing to Unify Products Under Jonas ARC
Jonas Hospitality | February 28, 2023
Toronto, ON—Jonas Hospitality is expanding Jonas ARC, a platform that unifies integrations through a single API. . Jonas Hospitality, a division of Jonas Software, is a family of technology brands that serves the hotel, spa, and private club industries with operational, marketing, and distribution software. This initiative is being spearheaded by Mark Loyd, who has served in technology leadership positions at multiple Jonas Software subsidiaries, including Jonas Chorum, Springer-Miller Systems, and Jonas Club Software. “Mark’s strategic vision unifies the Jonas Hospitality brands from a technical and business perspective,” says ...
Onyx CenterSource Appoints Daniele di Bella as Vice President & Head of Global Sales
Onyx CenterSource | February 28, 2023
DALLAS (March 1, 2023) — Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced the appointment of Daniele di Bella as vice president & head of global sales, responsible for accelerating revenue, developing new sectors and contributing to marketing and business strategies. Di Bella brings more than 12 years of industry experience to the role. Most recently, he was SiteMinder's vice president of sales in the EMEA region, managing multiple sales teams internationally throughout an initial public offering. Prior to that, he held sales leadership positions at eD...
Hotels and the Frontline Worker Disconnect
Beekeeper | February 27, 2023
By Cris Grossmann, CEO & co-founder, Beekeeper When the hotel frontline succeeds, their companies thrive, driving sales, guest loyalty and profitability. That’s the bottom line for any hotel looking to boost sales and fuel organizational success. However, establishing a productive and content workforce requires those in the hospitality industry to address the growing disconnect between a hotel’s frontline staff and their managers. In 2023 hotel employers must focus on the increasing gap between how their frontline staff is currently being managed and how they should be managed in order to create a connected workforce. As hotels ...
Think Simplicity Launches a Flex Pricing Plan for Hoteliers
Think Simplicity | February 23, 2023
Tiered pricing model designed to make the transition to cloud communications easier for any size hotel BONITA SPRINGS, Fla., Feb. 23, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced a tiered pricing model today. Designed to help any hotel transition to cloud communications, regardless of size, Think Simplicity’s Flex Pricing Plan makes implementing an affordable, easy-to-maintain, cloud-based phone system easier. Think Simplicity Flex Pricing Plan was designed for any hotelier, from those managing new builds to those that need to re...
Mills James’ Growth Shows ‘Meetings Business Is Back!’
Mills James | February 22, 2023
Service focused audiovisual company expecting revenues to continue growing by 30% in 2023 COLUMBUS, Ohio — February 22, 2023 — Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico . “In 2022 we saw corporate meetings of all sizes returning, and we couldn’t be more thrilled,” said John Watts, Mills James VP of Hospitality. “People are tired of not being able to meet face to face; they are ready to...
Explaining Digital Centaurs via Conversational AI
Adam and Larry Mogelonsky | February 22, 2023
By Adam Mogelonsky, Larry Mogelonsky ChatGPT is the shiny new toy for Q1 2023 with many people in awe of its ability to generate cohesive, multi-paragraph answers to all possible questions. But if you pull back the curtain on this purported wizard of AI, you’ll quickly see that its responses are somewhat ‘soulless’, using the most obvious and perhaps a bit Luddite word to describe it all. The answers presented are cordial, neutral in political stance and generally speaking the grand average of the entirety of the internet. We mere humans, though, don’t gravitate to medians; we tend to reward passion, strong beliefs and flawed ch...
P3 to Showcase Advances in End-to-End Digital Ecommerce Hotel Guest Experiences at ITB Berlin
P3 Hotel Software | February 22, 2023
P3 CEO to highlight industry issues at ITB Berlin 2023, including need for investment in both digital and physical hotel properties February 22, 2023 – Dublin & Denver - Hotels today must make more of their guest services accessible online if they are to offer their guests a complete ecommerce experience. That is the message from P3 ahead of ITB Berlin, the world’s largest tourism and travel trade fair, which takes place in Germany from March 7-9, 2023. Exhibiting at Stand 133 in the Travel Technology Hall 8.1, P3 will put hoteliers in their guests’ shoes, with an immersive experience featuring their customized booking engines an...
Nomadix Partners With Wide Computer Systems to Deliver Technical Innovation to the Middle East Hospitality Market
Nomadix | February 21, 2023
Partnership expands footprint and expertise in rapidly growing hospitality sector across the region LOS ANGELES, February 21, 2023 — Nomadix® Inc., a technology leader in the hospitality and multi-tenant industries, today announced a partnership with Wide Computer Systems, one of the Middle East’s leading solution and service providers for hospitality. This partnership will bring significant benefits to both existing and new customers, combining Nomadix's high-quality product portfolio with Wide Computer Systems’ expertise in customer support, quality management and hotel operations. The Middle East is one of the fastest and s...
Hotel Internet Services Marks 20 Years of Serving Business Connectivity Needs With Renewed Focus on Advancing Innovation in Online-Based Technology
Hotel Internet Services, Inc. | February 21, 2023
Leading internet network, IoT and streaming solutions provider continues to expand global presence while equipping more organizations with advanced tools proven to streamline operations and increase satisfaction rates. CLEARWATER, Fla. — February 21, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, is today pleased to commemorate its 20th year anniversary of serving the online connectivity needs of businesses specializing in hotel, multi-family, senior living and student housing markets. From its headquarters in Clearwater, Florida, HIS since its founding has risen to earn an industry-l...
ChatGPT: How Conversational Bots Will Be the New OTAs
Sérgio Serra | February 16, 2023
By Sérgio Serra In late November 2022, OpenAI unveiled ChatGPT to the world, calling it a trained model that interacts in a conversational way. I’m sorry if the title of this article misleads you, but heads up, this is not an article about ChatGPT. It’s an article about how conversational bots based on Large Language Models (LLMs) can shape the future of the hospitality industry. Unlike many other technologies, this is a breakthrough that virtually everybody can understand and see many uses, a key one being online search. It’s simpler to pose a question and get a straight answer, rather than browse through different websites look...
Why a Hotel Cloud Communication System Should Be Your Next Priority
Joseph DeCiantis | February 16, 2023
By Joseph DeCiantis In the past, hotels relied on a lot of equipment to run their property communication/phone system. PBXs supported the phone lines that delivered the service to the property. But we are long past those days. As time progressed, the internet and the cloud changed everything; today, it is as ubiquitous as the light bulb. The digitization of the world continues to enhance businesses, but not as much as it enhances the customer experience, especially in the hotel industry. Many technology companies provide software and services that deliver and change how our customers interact with the world when on property. Today’...
The WorkNomads Lab Hotel Selects INTELITY for Mobile Guest Experience
INTELITY | February 15, 2023
The newly opened co-living hotel in Bulgaria will put guest convenience and customization at the forefront using INTELITY’s platform Los Angeles, CA (February 15, 2023) – INTELITY®, provider of hospitality’s leading guest experience and staff operations platform, announced today a new deal with The WorkNomads Lab Hotel in Sofia, Bulgaria. The newly opened, mixed-use hotel will implement INTELITY’s mobile offerings, including a branded mobile app, mobile check-in, mobile key, and GEMS®, Guest Experience Management System — INTELITY’s suite of staff-facing tools. Located in Bulgaria’s capital city, The WorkNomads Lab H...
Financial Future Is Bright at the NOUN Hotel
Aptech Computer Systems Inc. | February 15, 2023
Gameday or weekdays its ‘Aptech All the Way’ for the newest boutique hotel in Norman adjacent to the University of Oklahoma PITTSBURGH, February 15, 2023 — When the NOUN Hotel in Norman, Okla., recently opened adjacent to the University of Oklahoma campus, PVNG by Aptech was there to power its Accounts Payable, Accounts Receivable, General Ledger, Statistics, Financials, and Bank Reconciliation processes. Choosing a financial management solution for a new hotel can be a daunting task, but for management of the NOUN the choice was easy due Aptech’s user-friendliness and exceptional support. “Opening a new hotel comes with plent...
Nomadix and RN Projects Partner to Deliver Robust Networking Solutions Across Asia-Pacific and the Middle East
Nomadix | February 14, 2023
Connectivity Demands Require Reliable, Secure Infrastructure of Wi-Fi 6 WLAN Access Points, WLAN Controllers and LAN Switches LOS ANGELES, February 14, 2023 — Nomadix® Inc., a technology leader in the hospitality and multi-tenant industries, today announced partnership with RN Projects, a leading multi-regional network system integrator. RN Projects specializes in the design and delivery of complex data networks into existing businesses and planned constructions across Australia, the South Pacific, Asia and the Middle East, and will offer the full Nomadix Networks portfolio across the hospitality, multi-tenant, office and aged-care ...
All Things Independent
Appointments/People on the Move
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HEI Assumes Management of Dual-Branded Crowne Plaza and Staybridge Suites in Midtown Atlanta
Crestline to Manage Two Iconic Hotels: The Delphi in Downtown Los Angeles and Waldorf Towers in South Beach, Miami
The Indigo Road Hospitality Group Adds Georgia’s Bridge Creek Inn to Portfolio of Boutique Hotels
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