The Carver Companies Launches Industry First, CARVER the App
Carver Companies | May 25, 2022
Inntopia and AZDS Launch Multi-Product Version of Popular RevRaise Booking Engine
Inntopia | April 12, 2022
Technology
Service Robots and AI: What Impact on the Future of Hospitality
Lionel Saul | March 15, 2022
By Lionel Saul Would you allow a humanoid robot to greet a paying guest at your hotel? Would the hotel guest prefer the ease and convenience of service robots or the warmth and service of a fellow human being? There is no doubt that AI will create both challenges and opportunities for the industry. This article reviews the trajectory and impact of AI in the hospitality industry. Humans and robots working together The question might sound futuristic, yet the use of Artificial Intelligence (AI) is rapidly revolutionizing the business-as-usual model of the hospitality industry. It has the potential to disrupt the custome...
Little National Sydney Selects ASSA ABLOY Global Solutions to Implement Industry-Leading Security Access Alongside Energy Management Solutions
ASSA ABLOY Global Solutions | March 15, 2022
Ultra-Modern Australian property leverages VingCard Allure door locks with Telkonet’s Guestroom Management System, and Liverton’s check-in kiosks to enhance guest comfort and control. Stockholm – March 15, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful implementation of VingCard Allure door locks at Little National Sydney alongside the integration of energy management solutions provided by Telkonet. and self check-in solutions provided by Liverton. Leveraging ASSA ABLOY Global Solutions’ strategic relationships with third-party techno...
Reside Expands Virdee Rollout Portfolio-Wide
Virdee | March 10, 2022
SEATTLE – March 10, 2022 – Reside, the leading prop-tech and alternative accommodations firm with operations in over 19,000 cities and 60 countries, announced today that it has expanded its partnership with Virdee, an Austin, Texas-based SaaS provider serving the hospitality, short-term rental, multi-family and commercial real estate industries. Reside’s subsidiary Reside 3Sixty, a state-of-the-art marketplace for extended-stay corporate housing accommodations, has implemented the Virdee Virtual Reception mobile app for guest communications, upsells, and check-in and check-out across its entire property portfolio, enabling seamless gu...
Why Hotels Need “Visibility” to Avoid Data Privacy Liability
Jim Butler | March 9, 2022
By Jim Butler and the Global Hospitality Group® The rules around data privacy and cybersecurity are constantly evolving. In order to protect themselves from liability, hotel owners should pay attention to ongoing legal developments and learn more about their own data infrastructure. Bob Braun, senior member of JMBM’s Global Hospitality Group® and Co-Chair of the Firm’s Cybersecurity & Privacy Group, explains why hotels need to understand exactly what data they hold, where it is stored and who has access to it. Facing the Knowledge Gap: Why Hotels Need “Visibility” to Avoid Data Privacy Liability by Bob Braun, Hotel ...
Cloud5 Achieves Top Hospitality Honor in the 2021 Mitel Partner Awards
Cloud5 Communications | March 9, 2022
Hospitality’s premier provider of telecommunications technology recognized for excellence in supporting the latest voice system needs of hotels and resorts. Chicago, IL — March 9, 2022 — Cloud5 Communications, a leading provider of communications solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has been named Hospitality Partner of the Year, Americas, in the Mitel Global Partner Awards. Award winners were honored for their exceptional understanding of customer needs and ability to provide innovative and customized solutions to modernize their unified communications (UC) experience....
Knowland Provides Data-Driven Insights to Jumeirah Emirates Towers
Knowland | March 9, 2022
Landmark luxury hotel in Dubai selects Knowland to gain insight into local meetings and events business opportunities, better understand market trends, and book new revenue ARLINGTON, VA — March 9, 2022 — Today Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced that Jumeirah Emirates Towers in Dubai has selected its platform to gain insights into Meetings, Incentives, Conferences, and Exhibitions (MICE) business trends. The iconic Dubai hotel is looking to Knowland to provide its sales team with the leverage it needs to be more productive in uncovering meetings and ev...
Lily Country Club to Implement IDeaS Revenue Management System Ahead of Demand Resurgence
IDeaS | March 9, 2022
Newly opened Norwegian golf resort partners with industry-leading RMS provider to complete powerful technology stack LONDON — March 9, 2022 — IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today that the Lily Country Club will implement IDeaS Revenue Management System (RMS) at its 507-room Norwegian golf resort—the third-largest hotel in the Oslo area. Since opening in May 2021, the Lily Country Club has fared well with domestic leisure demand but sought an automated revenue solution to expedite its time-consuming pricing processes and maximize revenue ahead of the...
Technology Distributor WAV to Supply New Nomadix Networks and Full Product Portfolio
Nomadix | March 8, 2022
Partnership Equips WAV’s MDU and Hospitality Network with End-to-End Wi-Fi 6 Solutions LOS ANGELES, CA – March 8, 2022 — WAV, LLC, a full-service distributor of LTE, wireless broadband, networking, and Wi-Fi equipment, and Nomadix® Inc., a technology leader in hospitality and multi-tenant industries, today announced WAV will now supply Nomadix’s suite of internet and guest-facing technologies through its channel across North America. As a complete, one-stop shop, WAV will provide pre-sales engineering, link licensing, stocking, network design and post-sales services for Nomadix’s product portfolio to enable MDUs and hot...
Fairfield by Marriott Hotel Chooses Guesthub to Manage and Track Parcels
GuestHub | March 8, 2022
Modular web-based guest services app is enabling the Fairfield by Marriott Inn & Suites Miami Airport to boost operational efficiency and guest satisfaction by automating package tracking Miami Springs, FL — March 8, 2022 —Scalable technology is important to hoteliers today, especially those operating smaller properties with reduced staff. Guesthub, a web-based guest experience management solution, is proof that modularity is key to technology adoption. Such is the case at Fairfield by Marriott® Inn & Suites Miami Airport in West Doral, Fla. Today the midscale hotel is leveraging Guesthub solely for package tracking. Al...
OTH Hotels Resorts Partners With ProfitSword for Robust Business Intelligence and Performance Forecasting Capabilities
ProfitSword, LLC | March 8, 2022
Rapidly growing hotel management company leverages ProfitSword suite for its ability to serve as a comprehensive source of real-time business performance health to maximize decision-making and operational efficiency. Williamsburg, VA – March 8, 2022 – ProfitSword, a premier hospitality business intelligence and data integration platform, is pleased to announce a new partnership with OTH Hotels Resorts. A hotel management company experiencing rapid growth with a portfolio consisting of high-end properties throughout the US East Coast, OTH Hotels Resorts is set to leverage ProfitSword’s technology at each of its locations to improve v...
Hotel Industry Says Automation & Integration Vital to Recovery
Duetto | March 8, 2022
The latest survey from Duetto reveals nearly 78% of hoteliers will increase their investment in hotel tech in the next three years San Francisco, March 8, 2022 - The digitization of the hospitality industry has been underway for decades, but the past two years have accelerated tech adoption in hotels across the globe. Duetto surveyed hoteliers worldwide to gauge the hotel industry's sentiment and priorities regarding revenue management, revenue tools, and technology innovations. The overwhelming response was that automation and integration are seen as key to future success by the majority of those working in a hotel revenue function...
Think Simplicity Integrates SimplyChat SMS Capabilities to Its Cloud Communication Platform
Think Simplicity | March 2, 2022
Integrated solution now provides easy access to SMS to enhance the guest experience and streamline operations BONITA SPRINGS, Fla., March 2, 2022 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today the launch of SimplyChat™, an integrated, seamless way to communicate with staff and guests via SMS. By bringing the entire communication platform together seamlessly via the cloud, hoteliers have the opportunity to enhance the guest experience. Hoteliers are looking to simplify their technology spend, however installing and managing new phone ...
Nomadix Unveils New Network Infrastructure Product Line for Hotel and Multi-Tenant Markets
Nomadix | March 1, 2022
No-Nonsense Performance and Affordable Connectivity from a Single-Source Supplier LOS ANGELES, CA – March 1, 2022 — Nomadix® Inc., a technology leader in hospitality and multi- tenant industries, today announced its newly named and expanded product line: Nomadix Networks. Adding to its leading portfolio of internet gateways and guest-facing technologies, the company now offers wireless access points, controllers and LAN switches designed to comply with stringent hospitality standards, including Marriott’s GPNS. Nomadix Networks enables hotels and multi-tenant operators to affordably upgrade their infrastructure with the lat...
The Carvi Hotel NYC Adapts to Modern Guest Expectations for Personalized Entertainment With BeyondTV GuestCast
Hotel Internet Services, Inc. | March 1, 2022
Boutique property leverages hospitality-designed solution to provide guests with the ultimate in instant and hassle-free control over television viewing experiences. NEW YORK CITY — March 1, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has today announced the adoption of its BeyondTV GuestCast streaming solution by The Carvi Hotel NYC, Ascend Hotel Collection. A boutique property located in the heart of New York City, The Carvi Hotel NYC’s adoption of BeyondTV GuestCast is set to play a central role in the property’s mission to adopt technologies ...
Cloud5 Launches “Flip to SIP” Program to Provide Simple, Cost-Effective Path to FCC Telecommunications Compliance
Cloud5 Communications | March 1, 2022
New program offers hoteliers a solution to avoiding rate increases as FCC works to sunset copper-based telephone service lines. Chicago, IL. — March 1, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the unveiling of its “Flip to SIP” program in response to the FCC mandate requiring the termination of POTs-based telecommunication lines. The program is specifically designed to provide businesses with a streamlined, cost-effective solution to transition to more modern telepho...
Hapi, Stayntouch Partner to Improve Hotel Data Access
Stayntouch | March 1, 2022
MIAMI and BETHESDA, Md., March 1, 2022 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced a collaboration with Stayntouch, a global leader in guest-centric cloud hotel Property Management Systems (PMS) and contactless technology. Through the integration, hoteliers and technology solutions providers can now access and share data with Stayntouch as well as more than 100 other solutions providers by writing to a single Hapi API. The Hapi-Stayntouch integration is the next step toward a modernized hotel technology platform that unlocks data from siloed syst...
Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live With Contactless Guest Journey Powered by Zaplox and Maestro PMS
Maestro PMS | February 25, 2022
Contactless check-in and mobile keys now available via hotel branded mobile guest app. LUND, Sweden — February 25, 2022 — As consumer demand for travel and hospitality returns, hotels are facing staff shortages while trying to meet guests’ expectations on high quality service, but with less physical contact with the staff. Following this new market opportunity, Maestro PMS teamed up with Zaplox to offer a contactless guest journey, in which Maestro’s Mobile Check-in module has been fully integrated with Zaplox Mobile Key App to allow guests to use their phone for pre-registration and check-in, as well as a mobile key. Myrtle Beach...
Combined Zaplox & Agilysys Solution Enables Hotels to Greet Post-Pandemic Travel Surge With Ease
Agilysys | February 24, 2022
Hospitality Tech Firms’ Joint Solution – Agilysys rGuest Express With Zaplox Mobile Keys – Helps Ease Labor Shortages And Meet Demand For Contactless Solutions And Has been Chosen By Over 40 Hotels, Resorts And Casinos In North America ALPHARETTA, GA, USA / LUND, SWEDEN - February 24, 2022 - Zaplox (Nasdaq: ZAPLOX), the market innovator of the contact-free mobile guest journey and mobile key services for hotels, resorts and casinos, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, continue to sign new customers in North Americ...
Cendyn Named Top 5 Innovator in Hospitality Technology
Cendyn | February 24, 2022
A study on personalization and artificial intelligence (AI) spanning 86 hotel chains from across the globe name Cendyn as top innovator London, UK – February 24th, 2022 – Cendyn, a catalyst for digital transformation in the hospitality industry, has been named one of the top five innovators in hospitality technology. A recent study by h2c evaluated the state of technology across automated personalization (AP), artificial intelligence (AI), and machine learning (ML) by surveying 86 hotel chains from around the world. The findings highlight the leading technology platforms, including Cendyn, that are championing for a better future for th...
What’s the ‘Best’ Accounting Platform on the Market? Award-Winning Luxury Boutique Hotel ‘The Ivy’ Reveals its Pick
Aptech Computer Systems Inc. | February 23, 2022
Coming off its best financial year ever, the Baltimore wedding and meetings destination says its ‘simple,’ ‘smooth’, ‘user friendly’ accounting software requires minimal training and support PITTSBURGH, PA — February 23, 2022 — Hotels don’t need to be big to benefit from the best technology. Such is the case for The Ivy Hotel, a world-class historic mansion in Baltimore. Ranked No. 6 in the U.S. by TripAdvisor among its “Top 25 Luxury Hotels” and named a Travel + Leisure “Best Hotel on the Planet,” this boutique wedding and meetings destination boasts just 17 guestrooms, along with a small luxury spa, an...
Nomadix Increases Capacity and Resiliency for Wi-Fi Experiences at Large-Scale Venues
Nomadix | February 23, 2022
Internet Gateway Portfolio Expands Scalability and High-Availability in New Software Release LOS ANGELES, CA – February 23, 2022 — Nomadix® Inc., a technology leader in hospitality and multi-tenant industries, today announced a new software release to enable its family of internet gateways to bring significant improvements to the Wi-Fi network for large-scale venues that critically depend on uninterrupted internet access and very high throughput. The new functionality expands scalability, capacity and high-availability for the Wi-Fi network to support large conference centers, high-occupancy hotels, large apartment buildi...
Hotel Monte Carlo Surpasses Guest Expectations for Modern In-Room Entertainment Experiences With BeyondTV GuestCast
Hotel Internet Services, Inc. | February 22, 2022
Newly renovated Ocean City property adopts hospitality-designed solution to cater to guest preferences for instant, user-friendly and secure access to personalized streamed content. OCEAN CITY, MD — February 22, 2022 — Hotel Internet Services(HIS), a full-service provider of internet services and solutions for the hospitality industry, today announces the successful implementation of its BeyondTV GuestCast streaming platform by the Hotel Monte Carlo in Ocean City, Maryland. Located within one of Maryland’s most popular tourist destinations, Hotel Monte Carlo serves as the ideal getaway with onsite amenities that include both an outdoo...
Sofitel Sydney Darling Harbour Adopts Advanced Check-In Kiosks and Secure RFID Locks Compatible With Mobile Access by ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | February 22, 2022
World-class Sydney-based property adopts VingCard Essence door locks and is among first Sofitel locations to provide convenient access to guestroom keycards using Liverton kiosk integration. Stockholm – February 22, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful implementation of VingCard Essence door locks and Liverton self check-in kiosks at Sofitel Sydney Darling Harbour. Leveraging ASSA ABLOY Global Solutions’ industry-leading technology and the company’s strategic relationship with Liverton, the 5-star luxury property can ensure m...
6 Main Ethical Concerns of Service Robots and Human Interaction
Dr Reza Etemad-Sajadi | February 17, 2022
By Dr. Reza Etemad-Sajadi “Service Robots” come with a variety of ethical questions regarding their use. Research in this field can help to find the win-win balance where companies reduce their costs, adapt employee activities and give customers added value with the right use of robot technology. A newcomer in the service sector Around the world, a lot of people have lost their jobs during the pandemic. In parallel, automation, AI, and the usage of robots are becoming more and more frequent. Indeed, the health situation has increased firms’ digitalization and automatization processes. In the past, when automa...
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