GuestTek Launches Its OneView Internet Cloud Platform
GuestTek | June 18, 2019
TraknProtect Captures Coveted “Judges’ Choice” Award at E20X (Entrepreneur 20X) Competition at HITEC 2019
TraknProtect | June 18, 2019
Technology
8 Critical Questions to Ask When Shopping for Voice Technology at HITEC Minneapolis
Volara | June 12, 2019
Without seamless integrations in place, even the best voice assistants can add complexity, risk and cost; Visit Volara in Booth 2408 to learn more New York — June 12, 2019, 2018 — The rate of smart speaker adoption in the United States does not appear to be slowing, with 57.8 million adults owning at least one smart speaker according to a recent Voicebot.ai survey. Perhaps that’s why 79% of hoteliers named voice-enabled technology as a top investment choice for 2019. With voice on command becoming the new on demand, hoteliers attending HITEC Minneapolis next week will be shopping for voice-enabled devices to install in guestrooms fo...
Video Report: dormakaba Announces Advanced Saffire LXâ„¢ Electronic Lock at HITEC
dormakaba | June 11, 2019
At HITEC in Minneapolis Visit dormakaba in Booth #1308 JUNE 17-20, 2019 at the Minneapolis Convention Center Mobile-Ready Saffire LX is Attractive, Secure RFID Lock for Retrofits and New Builds to Enhance Guest Experience MONTREAL, June 11, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks will demonstrate its new Saffire LX mobile-ready RFID guestroom electronic door lock for HITEC attendees at booth 1308. Saffire LX features reliable RFID technology in a contemporary design. Easy-to-use, flexible, and secure, Saffire LX gives hotels the option of offering guests RFID keycards or issuing mobile cre...
Guests at Elliot Park Hotel in Minneapolis to Benefit From Wireless Casting and Voice Control Technology From BeyondTV During HITEC 2019
Hotel Internet Services, Inc. | June 11, 2019
Recent HIS implementation of content streaming and virtual assistant platform at luxury Minneapolis property to provide real-world experience of BeyondTV GuestCast solution during world’s largest technology show. MINNEAPOLIS — June 11, 2019 — Each year, hotel technology executives from around the world flock to HITEC in search of the most advanced technologies to address rapidly evolving guest needs, as well as enhancing operational efficiency. This year, guests staying at the ultra-modern Elliot Park Hotel in downtown Minneapolis during the show will have a unique advantage. As a result of a recent Hotel Internet Services (HIS) impl...
Angie Hospitality Announces Robust Language Support for Spanish, French, German, and Chinese to Meet Global Demand for Guest Room Voice Technology
Angie Hospitality | June 11, 2019
The industry’s only purpose-built virtual assistant and voice-activated technology solution now supports robust voice- and touch-based language processing in multiple languages, in addition to English. San Jose, Calif. & Minneapolis – HITEC Booth #1646 – June 11, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced robust multilingual functionality to meet global demand for voice technology and to simplify international travel. Guests and staff who desire to interact with Angie in Spanish, French, German or Chinese will now...
Volara to Reveal Enhancements to Its Voice-Based Conversation-Management Software at HITEC
Volara | June 11, 2019
Visit Volara in Booth 2408 June 17 to 20 at the Minneapolis Convention Center Volara can be seen voice-enabling more than 20 integrated technologies at HITEC, including IPTV, room controls, energy-management, staff alert, SMS-based guest engagement and work order-management systems; New York — June 11, 2019 — Volara will unveil new enhancements to its voice-based conversation-management software during HITEC Minneapolis next week. Volara’s software turns popular voice assistants (Amazon Alexa, Google Assistant, IBM Watson, Smartbeings WooHoo®) into a hotel business tool that drives more efficient guest service, influences guestsâ...
INTELITY Partners with MIWA to Further Expand Mobile Key Availability
INTELITY | June 11, 2019
The integration makes keyless entry more accessible to hotel properties globally Los Angeles, CA (June 11, 2019) - INTELITY™, the provider of the broadest guest engagement and staff management platform in hospitality, announced today that it has integrated with MIWA Lock Company. This new integration expands the availability of mobile key capabilities within the hospitality industry and gives properties a wider range of choice when choosing an electronic lock vendor. “Integrating with INTELITY will increase the availability of secure mobile access for properties of all sizes and will help us meet the growing demand for mobile key fu...
Introducing NextGuest at HITEC Minneapolis Booth 940
NextGuest | June 11, 2019
The leading hospitality technology and digital marketing company will be attending HITEC Minneapolis, June 17-20. NEW YORK (June 11, 2019) — NextGuest is preparing for HITEC Minneapolis, where it will be showcasing new products and services. The Hospitality Industry Technology Exposition and Conference is the largest and longest-running convention of its kind, highlighting industry leaders and the latest in hospitality technology. The event draws thousands of attendees and is held in a different city each year, with Minneapolis serving as the 2019 destination. NextGuest is utilizing HITEC to reintroduce itself, with the company having...
Concord Hospitality Standardizes Accounting on Aptech’s PVNG Cloud-Based Enterprise Financial System for 112 Hotels
Concord Hospitality Enterprises Company | June 10, 2019
At HITEC in Minneapolis Visit Aptech in Booth #2208 JUNE 17-20, 2019 at the Minneapolis Convention Center Aptech, Recognized as The Industry Standard for Hospitality Financial Systems, Will Support Concord’s Multi-Brand Portfolio Expansion  PITTSBURGH, June 10, 2019 – Aptech Computer Systems will standardize Concord Hospitality’s accounting processes for 112 hotels on the PVNG Enterprise Hotel Accounting System to support expansion of Concord’s multi-brand portfolio. Headquartered in Raleigh, N.C., Concord Hospitality holds more than three decades of experience in operating leading hotel brands including Marriott, Hilton an...
TraknProtect Selected to Present Location-Based Employee Security Platform During Entrepreneur 20X (E20X) Competition at HITEC 2019
TraknProtect | June 10, 2019
The pioneer of employee safety button technology chosen to participate in annual startup competition and showcase at the launch of HITEC Minneapolis 2019 Minneapolis – HITEC Booth #3017 – June 10, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality environment, has been selected by HFTP (Hospitality Technology Financial Professionals) to present its award-winning solution during the Entrepreneur 20X (E20X) competition at this year’s HITEC Minneapolis on June 17, 2019. During E20X, selected companies prepare and deliver four-minute presentations which are then judged by a panel...
Technology Innovator Travel Tripper & Pegasus Deploys ADA-Compliance Monitoring Across Dozens of Hotels, Brands
TRAVEL TRIPPER & PEGASUS | June 10, 2019
New monitoring platform helps hotels maintain web accessibility compliance with the Americans with Disabilities Act, avoiding costly lawsuits (New York) - June 10, 2019 — The newly merged Travel Tripper and Pegasus is seeing significantly increased demand for its ADA Compliance Auditing and Monitoring Program. Travel Tripper, a hotel technology innovator known for its reservations and e-commerce platforms, added this feature to its suite of services earlier this year to assist hotel properties as they strive to comply with the Americans with Disabilities Act. Travel Tripper’s ADA Monitoring Program was designed exclusively for hotel...
Cendyn is Europe’s Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2019
Cendyn | June 10, 2019
Boca Raton, Florida – June 10, 2019 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Europe’s Leading Hotel CRM Technology Provider and Europe’s Data Driven Marketing Agency for 2019. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence. These awards follow top honors in North America in early 2019 and four big wins in the 2018 world competition for World’s Leading Hotel CRM Technology Provider, World’s Leading Data Driven Marketing Agency, World’s Leading Hotel Sales Pr...
Volara Now Powering the WooHoo® Enterprise AI Assistant for Hotels
Volara | June 10, 2019
New York and Menlo Park, Calif. — June 10, 2019 — Volara is now powering the independent WooHoo® Enterprise AI Assistant for hotels from SmartBeings. Through a technical integration and exclusive distribution arrangement, hotel guests can now speak or touch a screen to command the Volara-powered independent voice assistant solution to order toiletries, contact the valet, expedite check out, play music, and control room temperature, lighting, or curtains, among other powerful interactions. Volara’s real-time conversation-management software and secure integrations hub connects WooHoo to more than 30 hotel technologies, giving travelers ...
CustomerCount® Teams With Noble System
CustomerCount® | June 10, 2019
Noble Agent Gamification Solution Integrated Into CustomerCount’s Enterprise Feedback System INDIANAPOLIS, IN (June 7, 2019) –CustomerCount®, has teamed with Noble Systems, the global leader in omnichannel contact center technologies, to launch yet another enhancement to CustomerCount’s  enterprise customer feedback system.  The new addition to CustomerCount’s capabilities is the integration of Noble Gamification software. Noble Gamification solutions increase productivity, reduce employee turnover, and improve customer satisfaction.  Noble Systems provides innovative solutions for Contact Center, Workforce Engagement, a...
INTELITY Partners With MyCheck to Further Simplify the Full Mobile Check-In Process
INTELITY | May 31, 2019
The integration between the hospitality technology platform and digital payment solution will allow hotels to offer a completely digital check-in experience Los Angeles, California (May 31, 2018) – INTELITY™, the provider of the broadest hospitality technology platform on the market, has announced its partnership with payment provider, MyCheck, allowing guests to have the "Uber-type experience" of paying digitally with a single click. MyCheck's interface, when integrated with an INTELITY-powered mobile app, allows guests to process a broad array of payment types with their mobile device. "Studies have shown that even a five-...
Hotel Benchmarking Reports: The Value of Monthly Data
May 30, 2019
By David Eisen Sometimes, the best way to begin a blog is by borrowing a quote. It's admittedly a conceit that helps contextualize your subsequent thoughts—an artistic device, like a voiceover in a movie. So that's what I'm going to do here to begin; use someone else's words to illustrate my own thoughts. In this instance, I turn to W. Edwards Deming, whose Wikipedia page explains that he was an American engineer, statistician, professor, author, lecturer, and management consultant. In perfect symmetry, he passed away in 1993 at age 93, and over the course of his nine-plus decades became regarded as having had more impact on Japan...
Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience
Beekeeper | May 30, 2019
Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience San Francisco, May 30, 2019 — Next week during the 41st Annual NYU International Hospitality Industry Investment Conference, a group of industry experts will discuss "Investing in the Guest Experience." Operations Workshop XIV, to be held on Monday, June 3rd at 4:00 p.m. in the Booth/Edison Room of the New York Marriott Marquis (fifth floor), will take a 360-degree view of the customer. Moderated by Jennie Blumenthal, Principle of PwC, Hospitality and Travel, panelists will discuss how ...
The Transformative Power of BI in the Hotel Industry
Kevin Duncan | May 30, 2019
By Kevin Duncan, Senior Director, Strategic Commercial Initiatives at The Rainmaker Group "Perhaps the most critical component for success of the modern enterprise is its ability to take advantage of all available information both internal and external."1 This quote captures the essence behind an increasing emphasis on business intelligence (BI) among the world's top sectors. An emphasis that stems from the exponential growth of data now created and collected in organizations, with no signs of a slowdown. The International Data Corporation predicts that the collective sum of the world's data will reach 175ZB by 2025.2 Unfortunately, man...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: May Edition
HEBS Digital | May 30, 2019
By Margaret Mastrogiacomo This month, the latest digital innovations include Facebook Automated Ads to streamline ad setup, new Google display opportunities announced at Google Marketing Live, and custom graphics and illustrations making a statement in website design. From SEO to design, find out the top five things you need to know now in hotel digital marketing. 1. SEO: Accessibility should become a bigger priority on search engines. With nearly 1.3 billion people living with some sort of vision impairment, accessibility across channels grows in importance to hotel brands. While there's no magic way for search engines to make your im...
Hoteliers, Take Note: Millennials Own Your Future
Ryan King | May 30, 2019
The first truly digital generation has the most buying power and is increasingly more vital to the labor force By Ryan King, Director of Strategic Partnerships – StayNTouch Hoteliers, we have news for you. Millennials – that group of individuals born between the early 1980s and the early 2000s – own your future. Understanding millennial consumers has become a significant discussion point across industries over the last few years. Why? Because they are the first truly digital generation with more buying power of any other demographic before them. With $600 billion in annual buying power and notably different purchase m...
Cendyn and MS+ CT Hospitality Partner to Assist Hotels With the Guest Experience
Cendyn | May 29, 2019
Wednesday May 29, 2019 – Munich, Germany – Cendyn, the World's Leading Hotel CRM Provider, and MS+ CT Hospitality, a leader in professional hospitality service delivery, have announced a collaborative initiative that will enable hoteliers to provide them with the best possible services, based on their needs, to enhance the guest experience throughout their travel journey. MS+ CT Hospitality started from two passionate hospitality industry professionals who had an objective to match the world's top experts in the industry with every hotel. Their goal is to strongly impact team motivation, performances, guest satisfact...
Paramount Hotel Group Expands Management Portfolio With Addition of Four Hotels in Florida, Louisiana and Texas
Paramount Hotel Group | May 28, 2019
Fairfield, New Jersey, May 28, 2019 – Paramount Hotel Group, a full-service third-party hotel management company, announced today that it has added four properties to the growing portfolio of hotels that it has under management. They are the SpringHill Suites in Tampa, Florida, the Springhill Suites Houston Rosenberg, the Fairfield Inn & Suites Houston – Conroe, and the New Orleans Marriott Metairie in Metairie, Louisiana. Ethan Kramer, President of Paramount Hotel Group, made the announcement. 127-room Springhill Suites Tampa North/I-75 Tampa Palms: Renovated in November 2017, this SpringHill Suites features 127 rooms...
Hotel Design Trends: Adaptation Is Key!
Jennifer Luo | May 28, 2019
From eco-consciousness to wellness and smart-rooms, design is an incredibly powerful tool hoteliers can leverage to differentiate themselves and cater to ever-evolving guest demands. By Jennifer Luo With the growth of private home bookings through a variety of digital platforms, such as Airbnb, hotels face a fierce competition to win customer demand. With a stronger focus on their overall experience, hotel guests today have higher expectations and the ever evolving landscape of travelers have brought about a slew of changes within the hospitality industry. Now, hotels are reshaping the look, feel and appeal of their properties, using ex...
Noble Breaks Ground on Element by Westin in West End Neighborhood of Nashville, Tennessee
May 28, 2019
ATLANTA, May 28, 2019 -- Noble Investment Group ("Noble") today announced they have broken ground on the Element by Westin Nashville. Located in the renowned West End neighborhood of Nashville, Tennessee, the hotel will be the brand's debut in Nashville and will open in 2020. The upscale, lifestyle hotel will be a part of the vibrant 19-acre mixed-use development, oneC1TY. Anchored by Vanderbilt University, three major medical centers and foremost health care providers, significant corporate headquarters and Nashville's famous Music Row, the hotel will be prominently located in one of the fastest growing markets in the...
Hotel Revenue Management Expert Launches Consulting Firm
May 28, 2019
San Francisco, CA – With hotels in the U.S. and globally preforming at record-breaking rates (STR, 2018), a new service is available to help underperforming properties get their part of the pie. Rob Sudakow, an expert in revenue management across the hotel spectrum, has launched RevUp Consulting to help distressed hotels build stronger bottom lines. RevUp offers a complete system, including revenue management, budget forecasting, competitor evaluation, e-commerce, and distribution. Clients can choose to have a virtual hotel revenue manager specifically for their property. With this service, clients receive hands-on support that is...
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Breaking News
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The Time Between Reservation and Arrival Is the Biggest Missed Opportunity for Revenue
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