Shiji Group Successfully Implements Mobile Infrasys Cloud POS at Mandarin Oriental, Santiago
Shiji Group | March 24, 2021
Zoox Smart Data Continues Rapid Americas Expansion With Key Hospitality and Travel Client Wins
Zoox Smart Data | March 4, 2021
Technology
The Do’s and Don’ts of Selecting the Right Hotel Technology Partner in 2021
Joshua Bergen | February 24, 2021
By Joshua Bergen Selecting the right technology partner for your hotel is no small task. But for many hoteliers, a hard choice becomes easier when they consider one pivotal element of service: the people. Hospitality is, after all, a people-centric industry. In the hospitality realm, it's always been about the people who step foot on each hotel property and the entirety of their unique experience that is made up, in large part, by interactions with staff. The relationship between a hotel and its guests is absolutely paramount to its success. So, why should the relationship between a hotel and a technology vendor be any different? ...
Hospitality Technology and Forced Migrations: A Bad Break-Up Story
Ryan Hamilton | February 24, 2021
By Ryan Hamilton, Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group A hotelier’s decision to invest in technology is not merely a purchase; instead, it marks the beginning of a relationship between vendor and customer. One party provides the service and/or software, and the other party leverages it to enhance their offering. The engagement, if successful, is long-term in nature and represents the vendor’s ongoing commitment to that client as their business evolves and grows. Of course, in the realm of hospitality technology, there is no ‘one-size-fits-all’ solution. Hoteliers worldwide build their preferred stack of...
INTELITY Named a Forbes Travel Guide Brand Official for Fifth Year in a Row
INTELITY | February 24, 2021
Hospitality’s most comprehensive guest experience platform is awarded the travel industry’s most prestigious accolade Los Angeles, CA - February 24, 2021 - INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today it has been appointed a Brand Official by Forbes Travel Guide (FTG), the creators of the original Five-Star rating system, for a record fifth year. As the Official Mobile and In-room Technology Provider of Forbes Travel Guide, INTELITY joins a stellar list of FTG Brand Officials, all handpicked for excellence within their industry. Forbes Travel Guide is well regarded for its ...
Ritz Hotel Geelong Deploys High-Performance Wi-Fi Network Technology by Liveport
Liveport | February 24, 2021
GEELONG, Australia — February 24, 2021 — Liveport, a leading provider of internet services and IoT-based technology, has announced the successful implementation of an advanced high-speed Wi-Fi network at the Ritz Hotel Geelong. A full-service property located within south-eastern Australia, Ritz Hotel Geelong is designed to reflect the latest in contemporary design, which is now further bolstered by its ability to fully deliver on modern guest Wi-Fi and online hotel service expectations. Set to open in early 2021, the new 128 guestroom and apartment property was constructed to cater to Geelong’s rapidly growing tourism industry. Cent...
How Do Travel Managers View Corporate Booking Technology?
the Global Business Travel Association | February 23, 2021
Alexandria, Virginia – February 23, 2021 – The Global Business Travel Association (GBTA) – the world’s largest business travel association, today launches the findings from a study into how travel managers view online booking tools (OBTs). The study, made possible by Deem, examines how U.S. and Canada-based travel managers view corporate booking technology and how the pandemic has impacted business travel, including the changes to travel policies and booking channels. The study asked travel managers about their key priorities when selecting an OBT, how travel managers feel about booking-related innovations such as artificial intell...
Quality Inn Southaven Caters to Guest Demands for Access to Personalized Streamed Content With BeyondTV GuestCast®
Hotel Internet Services, Inc. | February 23, 2021
Property implements content casting solution engineered specifically for hotels by HIS to address guest requests for secure, user-friendly streaming abilities. SOUTHAVEN, Miss. — February 23, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has successfully implemented its hospitality-designed BeyondTV GuestCast streaming platform at the Quality Inn Southaven in Mississippi. A Choice Hotels franchised property offering a range of amenities to ensure guest comfort, Quality Inn Southaven’s adoption of BeyondTV GuestCast now maximizes satisfaction by allowing each guest to fully control t...
Volara, GuestHub Integration to Streamline Guest Requests on Voice Command
Volara | February 23, 2021
Guests can scan QR codes featured on Volara-powered Google Nest Hubs to access an in-room dining menu or ask an Amazon Echo device for items with requests routed to the right staff member via GuestHub New York — February 23, 2021 — Volara, the voice hub for the hotel industry, has partnered with GuestHub to streamline interactions between hotel staff and guests without need for personal interaction. The GuestHub guest-experience management solution captures and routes guests’ requests and facilitates other service tasks. Guests can speak service requests to an in-room Volara-powered Google Nest Hub or an Amazon Echo voice assistant to...
Datavision Congratulates Customers Recognized in Prestigious Forbes Star Ranking
Datavision Technologies | February 22, 2021
Datavision Spa, Restaurant and Hotel Customers Achieve Prestigious Forbes Travel Guide Awards Monday, February 22, 2021 Datavision, the premier business intelligence system for the hospitality world, is proud to count dozens of customers named to the 2021 Forbes Travel Guide listing Four and Five Star Restaurants, Spas and Hotels. “Congratulations to all the Forbes Travel Guide Award recipients,” said Sudharshan Chary, Datavision CEO. “Our customers have always excelled at demonstrating the utmost regard for their guests’ wellbeing and we, in turn, believe in providing the very best white-glove service to our customers.” D...
Post COVID-19: What’s Next for Digital Transformation?
EHL | February 19, 2021
When Covid-19 struck, it forced societal changes around the globe. Nearly overnight, governments issued orders that limited large gatherings of people, restricted in-person business operations, and encouraged people to work from home as much as possible. In response, businesses and schools alike began to look for ways to continue their operations remotely, thanks to the internet. They turned to various collaboration platforms and video conferencing capacities to remain engaged with their colleagues, clients, and students while working from home offices. Even prior to the pandemic, technology had become an increasingly important part of the...
DataArt Partners With PROVision to Expand Commercial and Digital Service Offerings for Travel and Hospitality Clients
PROVision Partners International | February 17, 2021
NEW YORK — FEBRUARY 17, 2021 — DataArt, a global technology consultancy that designs, develops, and supports unique software solutions, today announced a new partnership with PROVision Partners International, a strategic growth, marketing, technology, and commercial advisory firm serving the global hospitality and travel industry. DataArt has emerged as a recognized innovator in the travel, transportation, and hospitality space, developing digital solutions that are modern and relevant, often leveraging legacy systems. The DataArt – PROVision partnership is designed to further extend hospitality and travel companies’ confidence i...
OYO Hotels Expands Footprint Across US; Opens Doors to 10 New Hotels
OYO Hotels & Homes | February 16, 2021
Dallas, TX - February 12, 2021 - OYO Hotels & Homes, the leading technology and revenue growth platform for owners and operators of hotels and homes, today announced that it opened doors to 10 new hotels in Colorado, Georgia, Iowa, Mississippi, North Carolina, and Texas. Continuing its US recovery momentum, the company’s RevPar reached over 130% of pre-COVID levels in Q4 2020 as it emerged as the preferred choice of accommodation for front-line travelers getting our economy moving again. Under the leadership of Kasra Moshkani, Head of OYO US, the company aims to continue delivering quality living spaces with 300+ hotels and nearly 20,00...
Charlestowne Hotels Implements ProfitSword and Event Temple Integration to Gain Real-Time Insight Into Business and Group Sales Performance
ProfitSword, LLC | February 16, 2021
Hospitality management company able to access in-depth analytics on organizational performance across the portfolio for enhanced decision-making and revenue-earning potential. CHARLESTON, S.C. – February 16, 2021 – ProfitSword, a premier developer of hospitality-related business intelligence and data integration software, has announced the implementation of its performance forecasting technology alongside Event Temple’s advanced group and event sales management software at Charlestowne Hotels. A leading hospitality management company offering expertise in hotel operations and revenue optimization, Charlestowne Hotels can now provi...
Hotel Companies Turning to Aptech’s Browser Based PVNG Accounting Solution Mid Pandemic
Aptech Computer Systems Inc. | February 16, 2021
PITTSBURGH, February 16, 2021 — As hoteliers continue to use this time of low occupancy to improve their properties, many have found it the ideal opportunity to also upgrade their back-of-house systems to optimize efficiency. Aptech, the industry standard for hospitality financial management, has seen a surge in adoption of its browser based PVNG enterprise accounting solution. Since the onset of the pandemic, 166 hotels either transitioned from Aptech’s legacy accounting solution Profitvue to PVNG or added PVNG as new customers last year. Aptech Vice President Cam Troutman said he expects at least as many (if not more) hotels will transi...
Digital Tipping: Meet the Need for Speed by Avoiding the App Store
Doug Miles | February 16, 2021
Downloading an app to tip hotel staff is too inconvenient for guests on the go By Doug Miles Did you know “if people pay with a credit card, (workers) will be tipped more?” That’s what tipping expert Michael Lynn said in a recent article titled: “Tipping do’s and don’ts: When and how much to tip in every situation.” Lynn is a Burton M. Sack Professor in Food & Beverage Management at the Cornell University’s School of Hotel Administration, and he is a nationally recognized expert on tipping with 70+ research publications written on the topic. Did you also know that 25% of users abandon apps after a single use? Whi...
El Palace Barcelona Books in for Customer Service Excellence With Infor
Infor | February 11, 2021
BARCELONA, Spain – Feb. 11, 2021 – Infor today announced that the five-star hotel El Palace Barcelona has chosen Infor Hospitality Management System (HMS) and Infor Sales and Catering System (SCS) to help provide a premium customer experience. Implemented by Infor in collaboration with Infor partner Sulcus, the software will help create an integrated, standardised platform for this landmark property. Part of the prestigious Leading Hotels of the World group, the 120-room El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in S...
ROOMDEX, A Hotel Upsell Innovator, Partners With Pacifica Hotels
ROOMDEX | February 11, 2021
Santa Cruz, CA – February 11, 2021 – ROOMDEX, a pioneer in automated hotel upselling solutions, announces that Pacifica Hotels has activated ROOMDEX’s Upgrade OptimizerTM software in four hotels, including, Marina Del Rey Hotel, (Venice, CA), Inn at the Pier (Pismo Beach, CA), Blue Sea Beach Hotel (San Diego, CA) and La Jolla Cove Hotel (La Jolla, CA). Upgrade OptimizerTM is an automated hotel upsell tool that generates revenue directly to a hotel’s bottom line. ROOMDEX intelligently calculates the best upgrade offer price and ensures that only available rooms will be offered. Along with the upgrade, guests have the chance to purch...
Virdee Partners With Shift4 Payments to Facilitate Contactless Transactions
Virdee | February 10, 2021
Technical integration provides customers with industry-first virtual guest engagement and enables adoption of contactless, customer-centric interactions AUSTIN, Texas – Feb. 10, 2021 – Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today a partnership with Shift4 Payments (NYSE: FOUR), a leading provider of integrated payments and eCommerce solutions. Using an API-first approach and key partner integrations, Virdee’s virtual reception technology provides contactless check-in and additional customer engagement such as the ability to purchase upgrades and order room service. T...
Azure Palm Hot Springs Resort & Day Spa Oasis Partners With Hotel Internet Services to Provide Guests With Seamless Wi-Fi Access
Hotel Internet Services, Inc. | February 9, 2021
DESERT HOT SPRINGS, Calif. — February 9, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of a high-speed guest Wi-Fi network at Azure Palm Hot Springs Resort & Day Spa Oasis. Located within California’s Desert Hot Springs area renowned for its natural geothermally heated mineral spring water, Azure Palm Hot Springs serves as the ultimate tranquil getaway from the fast pace of modern life. Yet by also providing ready access to a fast and reliable internet connection, Azure Palm Hot Springs ensures that its guests...
Smoky Cabins Vacation Rentals Embracing Digital Tipping by youtip
youtip | February 9, 2021
Chicago — February 9, 2021 — Not all lodging operators are feeling the sting of COVID-19; take Smoky Cabins Vacation Rentals for example. Bookings of its 41 luxury cabins has not slowed since the onset of the pandemic. What has stopped, however, is the leaving of cash tips for housekeepers. Smoky Cabins Owner Cathy Moore set out in search for a cashless, contactless, and “appless” digital tipping solution that would solve this growing problem. What she found was an easy-to-implement, no-cost, QR-code-based solution called youtip. “COVID-19 has been good for us,” Moore said. “People are comfortably social distancing at our pr...
Agilysys Announces State-of-the-Art Enhancements to Its Online Reservations Solution – rGuest Book
Agilysys | February 9, 2021
ALPHARETTA, GA. — February 9, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced the latest enhancements to its commission-free, direct-channel online reservation solution, rGuest Book. rGuest Book has been a leader in hospitality online reservations since its introduction. Its easy-to-use interface is designed to move guests effortlessly through the booking process showing real-time room inventory with flexible rate management to optimize bookings. In addition, customers can offer their guests room upgrades and...
Bacau Bay Resort Coron Teams Up With INTELITY to Deliver a Mobile-First Guest Experience
INTELITY | February 9, 2021
Los Angeles, CA - February 9, 2021 - INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today it has signed a deal with Bacau Bay Resort Coron in the stunning Philippine island region of Palawan to provide contactless service and seamless hotel experience to guests through the INTELITY platform, which includes a branded mobile app, mobile check-in, mobile key, and GEMS®. This marks the first deal for INTELITY in the Philippines, and reflects the company’s growing footprint in the Asia Pacific region. With the implementation of the INTELITY platform, Bacau Bay Resort Coron will allow gues...
Zoox Smart Data Continues Global Market Expansion With New Strategic Partnerships in Europe and Asia
Zoox Smart Data | February 9, 2021
Big data innovator adds KloudWiFi and KelTech IoT to list of third-party compatible network and smart solution providers to increase customer access to hyper-targeted advertising technology. Alpharetta, GA — February 9, 2021 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, has announced a series of strategic partnerships that will provide more seamless access to its targeted advertising capabilities in Europe and Asia. Within the European hospitality and travel markets, this includes signing an agreement with KelTec...
Botanique Hotel Prague Blooms With Infor
Infor | February 8, 2021
Central Prague lifestyle hotel standardizes on Infor EzRMS Feb. 8, 2021 – Infor today announced that Botanique Hotel Prague, a newly independent lifestyle hotel in central Prague, has implemented Infor EzRMS. The application provides a centralized revenue management software solution that delivers an intelligent, dynamic, and consistent view of optimal potential revenue for the hotel’s 214 rooms. Following a rebranding and a thorough review of the market as the hotel moved out of a well-known chain to become independent, Infor EzRMS was chosen based on its capacity for artificial intelligence (AI) algorithms to recognize patterns and...
Hotels Must List Accessible Features on the Web or Risk Lawsuits
Jim Butler | February 3, 2021
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com As we’ve discussed in previous blogs, there has been an uptick in lawsuits filed against hotels alleging a failure to list accessible features on their website as required by the ADA. While many of these cases have been successfully defended in federal courts, new filings continue to surge and many plaintiffs are turning to state courts which have different requirements for dismissal. Martin Orlick, Chair of JMBM’s ADA Compliance & Defense Group, explains why we should expect these cases to continue in 2021 and what hotels should be...
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