Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond
David Berger | January 16, 2020
Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages
Volara | January 8, 2020
Technology
Case Study: How Banff Lodging Company Centralizes Call Center Operations & Revenue Management for 11 Resorts With Maestro Multi-Property PMS Suit...
Maestro PMS | November 5, 2019
HX 2019: Visit Maestro PMS in Booth #1231 Jacob K. Javits Convention Center NYC, November 10-11, 2019 November 5, 2019 – “Banff Lodging Company (BLC) selected Maestro for its six original hotels because of its integrated property management (PMS) and Sales and Catering systems. We are a heavy group company with custom BEOs, and Maestro’s hotel software system integration has been excellent,” said Arjun Gersoppe, General Manager at Banff Lodging Company. “Now we have 11 properties on one Maestro hotel software database. This enables us to operate a multi-property call center, simplify cross-selling and book larger groups. Maestro...
SiteMinder Launches the Hotel App Store
SiteMinder | November 4, 2019
Hotels can now choose how they connect their business systems to applications designed for the guest experience and revenue. London, UK – SiteMinder, the global hotel industry’s leading guest acquisition platform, is today launching the Hotel App Store—the first marketplace allowing hotels of all sizes to easily discover, choose and connect applications to their business systems for greater guest experiences and revenue. The unveiling of the product at World Travel Market London is a significant step forward for hotels that have been challenged with changing guest behavior but have lacked access to technology that keeps them ahead...
dormakaba Comes to HX in NYC With Its New RT Plus Electronic Door Lock and A Suite of Total Hospitality Access Solutions That Transform the Guest Expe...
dormakaba | October 31, 2019
HX 2019: Visit dormakaba in Booth #1409 Jacob K. Javits Convention Center NYC, November 10-11, 2019 dormakaba Offers HX Attendees a Full Line of Access Systems from Electronic Door Locks to Property Entrance Door Systems and Hardware to Satisfy Any Building Code or Design Requirement MONTREAL, QC, CANADA – October 31, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks, will be at NYC’s HX Hotel Experience show to demonstrate its new RT Plus and Saffire LX mobile access capable electronic locks. dormakaba will also present its complete line of automatic door systems that include automatic swingi...
Hoteliers: An API-First PMS Is Integral to Your Property’s Success – Here’s Why
Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand | October 31, 2019
By Nicki Dehler, VP of Product Management, StayNTouch, A Shiji Group Brand Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property. An open, cloud-based infrastructure is quickly becoming an integral standard for businesses across industries, especially in the case of hospitality. Although hotels may have been historically slow to adopt new technology, forward-thinking brands are leveraging cutting-edge so...
HSIA Research: 50% of CIOs Respond That 5G Will Never Diminish the Value of Hotel HSIA Services
Hospitality Upgrade | October 30, 2019
Hospitality Upgrade and Prism Hospitality Consulting Study the Current Hotel HSIA Landscape ATLANTA, October 30, 2019 – Connectivity is key when it comes to hotel guest satisfaction, and 5G will not have a big impact on the hotel high-speed landscape in 2020 and beyond. These are just two of the major insights gleaned from hotel CIOs and technology directors in the results of Hospitality Upgrade’s 2019 Connectivity Study, available now on the company’s website. Half of the CIOs surveyed believe that 5G will never diminish the importance of hotel HSIA services, leading to a very strong belief that HSIA is here to stay. While the CI...
The New Pegasus Poised to Be the Leading Provider of Distribution and E-commerce Services to the Worldwide Hotel Industry
Pegasus | October 30, 2019
Merged Pegasus and Travel Tripper move forward as a single entity, Pegasus, symbolizing total commitment to technology innovation combined with five-star support NEW YORK, October 30, 2019 — Following the announcement of their merger in February 2019, Travel Tripper and Pegasus have announced that the combined entity will retain the storied Pegasus name, while introducing a new vision and rebranded platform that draws from both companies’ respective strengths. The new Pegasus moves forward with a platform that combines Travel Tripper’s award-winning CRS, booking engine and e-commerce solutions with Pegasus’s GDS and global sales...
TraknProtect Launches Educational Series on Staff Safety (Panic Button) Alert Legislation, Compliance and Implementation
TraknProtect | October 28, 2019
Leading hotel technology provider to deliver industry education and informational resources for hoteliers looking to deploy staff safety button solutions Chicago – October 28, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality industry, has announced the launch of a specially developed educational series on staff safety legislation, compliance and implementation. The series kicked off last week with the premiere of TrakCast, a new podcast dedicated to educating the industry on advances in hospitality technology. Hosted by TraknProtect’s Monica Newsome, TrakCast’s “Safety...
RMS Announces New Guest Loyalty Module for 2020
RMS - The Hospitality Cloud | October 23, 2019
[San Diego, CA - October 23, 2019] - RMS - The Hospitality Cloud, a leading provider of all-in-one, cloud-based hospitality solutions, has introduced Guest Rewards, a brand-new module that allows hotels to reward guests for staying with them. This new module enables hotels using RMS to create their own bespoke rewards programs and encourage loyalty to their brand by allocating points for guest stays and activities. “Our clients have been asking for loyalty program functionality and we’re excited to add yet another feature to our property management system that drives bookings and revenue and improves the guest experience,” stated ...
InnSpire Leverages Zyxel’s Nebula Cloud Network Solution to Deliver Robust, Seamless Wi-Fi and IPTV Solution to California’s Tachi Palace ...
InnSpire | October 23, 2019
Luxury gaming property deploys scalable, cloud-managed wireless network to address connectivity complaints, add IPTV and build a future-proof foundation for guestroom automation LEEMORE, Calif. – October 23, 2019 – InnSpire, an award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully implemented a highly customized cloud-based Wi-Fi network infrastructure, along with its IPTV guestroom solution at the Tachi Palace Hotel & Casino in Lemoore, California. Leveraging the Zyxel Nebula Cloud Network Management system, InnSpire completed a c...
Triptease Launches Retargeting for Hotels
Triptease | October 22, 2019
LONDON - October 22nd - Triptease has a history of delivering personalized messaging on hotel websites. From today, they also deliver personalization in banner ads across the rest of the web. Introducing: Retargeting. Retargeting is the latest addition to Triptease's market-leading direct booking software platform for hotels. Triptease Retargeting significantly increases the return on investment (ROI) of a hotel’s online marketing strategy by intelligently serving personalized, price-led ads to potential guests after they leave a hotel’s website. “We’re driving a return on investment almost double the industry average by t...
Ownership Destination The Mountain Club on Loon Migrates Enterprise Accounting to Aptech’s PVNG
Aptech Computer Systems, Inc. | October 22, 2019
Transition from Profitvue® to PVNG Cloud-Based Financial Processes Supports Greater Productivity with Flexible Reporting and Remote Operations PITTSBURGH, October 22, 2019 – Aptech Computer Systems, the industry standard for hospitality financial systems, announced The Mountain Club on Loon, a four-season ownership ski destination, implemented Aptech’s PVNG Enterprise Back Office hotel accounting software system. Mountain Club on Loon is New Hampshire’s premier condo hotel and spa ski resort. Aptech is an IBM Premier Solution Provider as well as a Prophix Premier Business Partner offering web-enabled business intelligence, budgetin...
Is Your Hotel Budgeting for Voice Technology?
David Berger | October 22, 2019
New revenue opportunities and operational efficiencies derived from a well implemented guestroom voice assistant are measurable By David Berger October 22, 2019 -- Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year. Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and more hotel brands and independent boutique hotels work with solutions providers on new ways to use these smart speakers to engage guests, drive revenues and improve operational efficiencies. Hoteliers on the fence about adding voice to th...
RoomKeyPMS Releases New Case Study: The Atticus Hotel & Third Street Flats
RoomKeyPMS | October 22, 2019
October 22, 2019 – Vancouver, BC – Under the Live McMinnville LLC Property group, both The Atticus Hotel and Third Street Flats have implemented the RoomKeyPMS Payments solution, and their experience was documented in a recently published Case Study. Since implementation, both properties have seen immediate improvement in user experience and access to customer service for the platform, and have been able to decrease payment processing rates by approximately 25 - 30%. The properties’ General Manager & Partner, Ben Perle, commented, “The professionalism with which RoomKeyPMS conducted themselves as we moved into this process w...
Cloud5 Communications Announces Recapitalization Led by Oaktree
Cloud5 Communications | October 22, 2019
CHICAGO (October 22, 2019) – Cloud5 Communications (“Cloud5” or “The Company”) announced today that funds managed by Oaktree Capital Management, L.P. (“Oaktree”), one of its primary investors, has acquired a majority interest position in the Company. Cloud5 Communications is a leading provider of communications solutions for the world’s top hotel brands and management companies. In this transaction, Oaktree recapitalized the Company and invested additional growth capital to support its continued expansion. Oaktree is majority owned by Brookfield Asset Management Inc., who together have over $500 billion of assets under man...
October: A Month Dedicated to Cybersecurity
Vizergy | October 21, 2019
Halloween isn’t the only spooky theme in October. The witches, goblins, and ghouls have to share this month with something just as scary… cybersecurity hackers. Recognized every October, National Cybersecurity Awareness Month (NCSAM) is a collaborative effort between government and industry to raise awareness about the importance of cybersecurity and to ensure that all Americans have the resources they need to be safer and more secure online. Cybersecurity: What is it? Cybersecurity is the protection against the criminal or unauthorized use of electronic data. Cybersecurity threats can come from various channels, such as phishing attack...
Cendyn and SevenRooms Connect Hospitality Platforms
Cendyn | October 21, 2019
Boca Raton, FL. — October 21, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce an integration partnership with SevenRooms, a data-driven operations, marketing and guest engagement platform for restaurant, hotel F&B, nightlife and entertainment operators. The partnership empowers hotels to leverage the true revenue value of their best guests. With this integration, hoteliers can now see a guest’s total spend across the entire property, including in-house restaurants, nightclubs, bars and lounges in addition to room and spa spending. On the customer side,...
Vizergy Continues to Innovate Technology With Voice Search Optimization Enhancement
Vizergy | October 17, 2019
Vizergy, the hospitality industry’s leading provider in digital marketing and software solutions, continues to innovate by expanding the native functionality of the Vizergy Marketing System (VMS). This newest enhancement allows clients to optimize for voice search in an automated fashion using structured data, also known as schema markup. The structured data, which is in the latest JSON-LD format recommended by Google, enables rich results for your website and is embedded into website code to help it become more easily discovered by search engines and help optimize your website content for voice search. Voice search impacts SEO ran...
Major Enhancements to Guestfolio CRM: Advanced Guest Profile Management
Casey Munck | October 17, 2019
Guest profiles are the heart of personalization and stellar service. That’s why we’re pumped to share that the latest release of Guestfolio CRM is packed with an enhanced set of abilities for guest profile management, allowing you to master your database and serve clients more intelligently and faster. These enhancements give your hotel the power to better manage and target current and potential guests, while providing a more personalized experience on-site. We will begin the rollout of these new features on October 15, turning them on for all customers across the next week or so. If you’d like to try out the new Profiles sooner, ...
Myrtle Beach Seaside Resorts Optimizes Revenue and Loyalty at 7 Mixed-Use Condo Hotels With Centralized Maestro PMS Multi-Property Solution
Maestro PMS | October 16, 2019
Maestro Balances Revenue Management with High Occupancy to Drive Success for Multi-Property Resort Company October 16, 2019 – “For a large, multi-property destination that combines condo ownership units and hotels, optimizing revenue, loyalty, and occupancy while serving its owners is a big job. Maestro PMS hotel software manages all our properties and maximizes revenue on one centralized system,” said Helen Staton, Director of Reservations and Revenue Management for Myrtle Beach Seaside Resorts. Myrtle Beach Seaside Resorts’ Seven Properties use Maestro’s Multi-Property Integrated Software Suite in a hybrid Windows and Brows...
NextGuest CRM Now Empowers Single Property Hotels and Small to Mid-Size Hotel Groups With Award-Winning CRM Capabilities
NextGuest CRM | October 14, 2019
MUNICH, Germany—October 14, 2019—NextGuest CRM, a worldwide leader in personalized and automated guest communications and CRM solutions for the hospitality industry, announced today its step into the entry-level market and launched carefully tailored new solutions. With Easy Campaign, single or independent hotel group properties can now quickly set up and automate personalized transactional emails and start basic campaigns. With Easy CRM, small to mid-size hotel groups with five or more properties can easily tap into CRM and leverage automated and highly personalized campaigns based on guest information within various data sources. “...
Nomadix Rolls Out Generous Upgrade Program to Encourage Adoption of Its EG 6000 Gateway’s Higher Security and Performance
Nomadix | October 9, 2019
Advanced gateway platform provides the latest security and even faster internet speeds at 50 percent reduced cost to hoteliers still using older discontinued models. AGOURA HILLS, Calif. – October 9, 2019 – Nomadix, Inc., a provider of guest-facing cloud-managed network edge devices, has announced the launch of its EG 6000 Upgrade Program to provide hoteliers with the advanced capabilities and bullet-proof security offered in this top-rated gateway platform. With today’s hotel networks having to support multiple guest devices that access massive amounts of data, the Nomadix EG 6000 Upgrade Program ensures that hotels and convention c...
Global CRM Study Preview: What’s Next for the Future of CRM
Nicki Graham | October 2, 2019
This is the final article in a preview series of H2C’s Global CRM Study, a collaborative report that leverages interviews and a global survey to explore the current state of CRM in the hospitality industry. The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C’s Global CRM Study. The vendor-agnostic study combined findings from an online survey of 62 executives of both global and regional hotel chains and interviews with 25 hotel executives and 11 technology providers. In our third (and final) set of takeaways, we focus on ho...
Maestro PMS – IDeaS G3 RMS Interface Delivers Marked Increase in Revenue to Hotel Operators
Maestro PMS | October 1, 2019
Maestro Adds to Its Successful IDeaS Integration, 1886 Crescent Hotel & Spa Touts Occupancy, ADR Gains with Flawless Integration October 1, 2019 – Maestro PMS announced it successfully developed and implemented a real-time two-way interface with IDeaS G3 Revenue Management System (RMS). Maestro PMS is the preferred cloud and on-premises Property Management System (PMS) hotel software solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. IDeaS, a SAS company, is the world’s leading provider of revenue management software and services. Jack Moyer, Vice President and Gene...
TravelClick Announces Alternative Accommodations Solutions
TravelClick, an Amadeus Company | October 1, 2019
For years, TravelClick, an Amadeus company, has been helping hoteliers make smarter revenue management decisions thanks to an array of innovative business intelligence solutions. We’ve now unveiled a new platform designed to help hotels analyze the fierce competition that has grown out of the alternative accommodations market. We are giving them the tools they need to create strategies to address this competition head-on. The Alternative Accommodations Solution from TravelClick is engineered to help hotel leaders accurately analyze the impact that short-term rentals are having in their market. It also easily integrates with TravelClick s...
1
Industry Happenings
2
Technology
3
All Things Independent
4
Operations
5
Market Reports
Breaking News
Milestone Wins Big at Adrian Awards With Two Golds and Three Silvers
Hilton Launches Lifestyle Brand Tempo by Hilton
Paramount Lodging Advisors Successfully Transacts at the William P. Hobby International Airport With the Sale of the Drury Inn & Suites
The Guestbook CEO James Gancos Chosen to Join Expert Panel at HSMAI Marketing Strategy Conference
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.