An Old Soul With a Fresh Twist, Crystalbrook Kingsley Embraces Technology and Sustainability With Solutions From McLaren Technologies
McLaren Technologies Asia Pacific | July 20, 2021
ASSA ABLOY Global Solutions Provides Contactless Digital Key Technology at Grand Hyatt Al Khobar Hotel and Residences to Provide Clean and Safe Guest
ASSA ABLOY Global Solutions | July 13, 2021
Technology
Clear Sky’s Beverage Inventory Control Software Selected by Sheraton New Orleans
Clear Sky Software | June 25, 2021
CHARLOTTE, North Carolina – June 25, 2021 – Clear Sky Software, Inc. ® announced today that the Sheraton New Orleans Hotel has installed the company’s beverage inventory control software. The Sheraton selected Clear Sky Software to help control all beer, liquor and wine inventory. Called Clear Sky BEVERAGE, this system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. Additional features allow management to report product fast-movers, slow- movers, cost variances, and order/vendor discrep...
AutoCamp Partners With Knowcross
Knowcross | June 24, 2021
Washington, DC – June 24, 2021 – Knowcross, a respected innovator in service optimization solutions for lodging companies, is happy to announce that AutoCamp has activated its service management software in three locations: Cape Cod, Yosemite, and Russian River. AutoCamp is an outdoor hospitality company that offers high-end camping, including the option of staying in a modern Airstream suite. “As we continue to grow our brand and add locations, we felt it was time to optimize our service and housekeeping operations,” said Bonniebelle Miner, Executive Partner to CEO at AutoCamp. “We chose Knowcross because it worked with our PM...
La Valencia Hotel Implements Agilysys POS SaaS Solutions to Elevate Guest Experience & Enhance Operations
Agilysys | June 22, 2021
Hotel Selects Industry-Leading InfoGenesis® Point-Of-Sale (POS) SaaS, IG Flex and Agilysys Pay Connect ALPHARETTA, GA. — June 22, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that the La Valencia Hotel in La Jolla, CA has implemented the award-winning innovative InfoGenesis and IG Flex SaaS POS solutions, as well as its modern cloud-native SaaS Agilysys Pay Connect secure payment processing product to enhance their guest experience. The La Valencia Hotel is an unforgettable destination that has welco...
Bridgeton Selects StayNTouch Guest-Centric PMS to Enhance Guest Engagement & Drive Ancillary Revenue
StayNTouch | June 22, 2021
Bridgeton Holdings, a private investment firm focused on developing unique hospitality experiences in high-end urban markets, selected StayNTouch, a global leader in guest-centric hotel property management systems (PMS), to implement their mobile PMS and contactless solutions across 10 luxury hotel properties, totaling 566 rooms. Bridgeton Holdings specializes in creating value for luxury properties by streamlining operations, implementing capital improvements, and leveraging development opportunities. Bridgeton chose StayNTouch to enable a more engaged and unburdened staff experience that will amplify revenue streams through a fully cust...
Country Inn & Suites by Radisson, Madison Partners With HIS for High-Speed and Reliable Guest Wi-Fi
Hotel Internet Services, Inc. | June 22, 2021
Alabama-based property eliminates Wi-Fi dead spot challenges while ensuring unmatched performance and enhanced security. MADISON, Ala. — June 22, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with implementing an advanced Wi-Fi upgrade with enhanced security using multi-factor authentication for the Country Inn & Suites by Radisson, Madison. A full-service property that attracts a substantial number of travelers visiting the nearby military base, Country Inn & Suites, Madison can now ensure that its guests receive the high-speed co...
Worldline Partners With Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry
Cendyn | June 22, 2021
Improving the booking experience for hotel guests to meet new behavioural patterns Bezons – June 22, 2021 – Worldline [Euronext: WLN], the European market leader in payment and transactional services, today announced its collaboration with Cendyn, a leading innovator in CRM, sales, and revenue strategy in the hospitality industry. Thanks to this partnership, hotels can now include secure e-payment solutions in any automated guest communication based on the seamless integration of Cendyn’s CRM, the hotel’s own PMS (property management system) data and Worldline’s e-payment solution. Through the comb...
Siegel Sez: The Apple Changes Its Stripes
June 18, 2021
Siegel Sez June 18, 2021 Have you ever found yourself in excruciating anticipation because you’re so eager to share something? That is what the last 24 hours have been for me. Last week was our Executive Vendor Summit with a crowd of 88 from the vendor community, a half dozen or so CIOs from the hotel world, the leaders of HTNG, HFTP and HSMAI and some amazing speakers and staff for a crowd of 103 attendees. It was amazing. During our planning for EVS, I had this creative idea for our first-night ice breaker and even though my team thought I was nuts, I said we could pull this off. I know the vendors for the hotel industry are a somewhat ...
b4checkin Announces Peter J. Rogers, Jr. as Chief Executive Officer, Founder Saar Fabrikant Appointed as President
b4checkin | June 17, 2021
HALIFAX, NOVA SCOTIA (June 17, 2021): b4checkin, Ltd. has appointed its current Chairman of the Board, Peter J. Rogers, Jr., as its new Chief Executive Officer (CEO). Saar Fabrikant, the Company’s co-founder, who previously acted in both the CEO and President roles, has been appointed as President. Mr. Fabrikant will direct product development & strategic sales, as b4checkin drives to meet the expanding technology needs of a post-pandemic hospitality industry. Mr. Fabrikant co-founded b4checkin in 2006 with Chief Financial Officer and co-founder Martin MacKinnon. Using his education in software programming, he managed development for...
McLaren Signs Strategic Agreement With AnMeng in China
McLaren Technologies Asia Pacific | June 17, 2021
Sydney, 17 June 2021 – McLaren Technologies has signed a partner agreement with Guangzhou AnMeng Intelligent Technology Co. as a reseller of the McLaren solution suite in China, as it looks to fortify and grow its operation in the region. “We are very proud to partner with Guangzhou AnMeng Intelligent Technology and excited for the potential our partnership represents,” said McLaren Technologies Managing Director, Matthew White. “The agreement marks an exciting new chapter for McLaren and has us feeling positive about our future in China.” Headquartered out of Singapore and Sydney in Australia, McLaren Technologies is one of...
UgoVirtual™ Debuts New 3D and AR Elements to Enhance Engagement and ROI of Virtual, Hybrid and Physical Events
UgoVirtual | June 16, 2021
Innovative new addition to UgoVirtual’s modular virtual/hybrid event solutions platform leverages the advanced power of 3D and AR to maximize attendee engagement and ROI for virtual, hybrid and physical events. ATLANTA – June 16, 2021 – UgoVirtual™, a leading global provider of a comprehensive digital platform of modular engagement solutions designed to meet the rapidly expanding needs of the virtual/hybrid conference and event management industry, today announces the debut of Ugo3D & AR Elements, a highly advanced and unique way to add dimension to virtual, hybrid and in-person events. With the addition of Ugo3D & AR Ele...
Hotel Metropole Monte-Carlo Partners With INTELITY to Deliver Mobile-First Guest Experience
INTELITY | June 15, 2021
The Forbes Travel Guide star-award property will provide guests with personalized, contactless service through an INTELITY-powered mobile app Los Angeles, CA - June 15, 2021 - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Hotel Metropole Monte-Carlo in Monaco. The renowned Mediterranean property will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in, that adds another layer of convenience and safety for guests and team members. Built on land once owned by Pope Leon XI...
How Hospitality Is Adapting to a Contactless World
Cendyn | June 10, 2021
The pandemic led to an increase in contactless technology and experiences in the hospitality industry, and even as we return to a new normal, many of these innovations are likely to stick. A hotelier’s job is to make guests comfortable, and if guests have become accustomed to new ways of doing things, then hotels will need to accommodate. However, instead of removing the personal touch, contactless technology can actually provide a more pleasant — and personalized — experience for guests. Throughout 2020, hospitality and travel companies found ways to provide memorable experiences while improving health and safety standards. It’s a...
Shephard’s Beach Resort Adopts BeyondTV’s myRemote for Contactless Compatibility With All Guestroom Television Models
Hotel Internet Services, Inc. | June 8, 2021
Fully booked Florida resort leverages advanced virtual remote design and flexibility to minimize shared surface contact regardless of existing TV hardware. CLEARWATER BEACH, Fla. — June 8, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of the BeyondTV virtualized remote feature, myRemote, at Shephard’s Beach Resort in Clearwater, Florida. A first-class resort destination previously equipped with BeyondTV to provide guests with the latest in personalized entertainment and in-room service, Shephard’s Beach Resort...
Bartech’s Customized In-Room Minibar POS Solutions Lead to Increased Hotel Guest Satisfaction
Bartech | June 8, 2021
Las Vegas — June 8, 2021 — Bartech, the leader in automatic minibar solutions for the global hospitality industry, has been recognized by its hotel clients around the world for increasing guest satisfaction with its extensive line of minibars and in-room point-of-sale (POS) solutions. Along with providing an alternate source of revenue and meeting guest needs, Bartech’s flexible and innovative solutions are designed to maximize guest satisfaction with the following methods: Convenience With one-third of guests consuming from the minibar, the convenience of minibars makes it an essential amenity for hoteliers seeking to provide a h...
Siegel Sez: Biometrics
June 4, 2021
Siegel Sez June 4, 2021 Last week I went to the HFTP Club Summit in Ft. Lauderdale, Florida. I had never been to this event before, but I went this year for the sole reason of the experience. For the 150 attendees and myself it was the first live event most of us had been to in 14 months. I wondered how attendees would react. How would the issue of vaccines be dealt with? Next week our own event, the Executive Vendor Summit, has 102 attendees gathering in Nashville, and it motivated me to go to the HFTP Club Summit. I was curious -- would they wear masks? Would they be OK being close to each other or was social distancing going to be the no...
ONOMA Hotel Selects ASSA ABLOY Global Solutions and EUROTEL GROUP for Enhanced Contactless Digital Key Security
ASSA ABLOY Global Solutions | June 2, 2021
Modern Greek property leverages Mobile Access with EUROTEL’s e-keys to provide guests with convenient, secure and germ-free access to guestrooms. Stockholm – June 2, 2021 – ASSA ABLOY Global Solutions together with Certified Partner, EUROTEL Hospitality, have announced the successful deployment of Mobile Access with its contactless check-in and digital key abilities at ONOMA Hotel. A newly opened property aiming to provide its guests with the latest in experience-enhancing technology, ONOMA Hotel’s adoption of Mobile Access will ensure that guests can begin to instantly enjoy their stay from the moment they arrive while being protect...
New Report “The Current State of Technology in Hotels and The Way Forward” Sees Complete Industry Migration Towards Cloud
Shiji Group | June 1, 2021
Shiji Group releases new report with insightful findings from survey conducted on the current state of hotel technology, covering the location of tech, integrations, goals, evaluation criteria, roles and priorities. BERLIN, Germany, June 1, 2021 – Shiji Group has released its findings from a report, in collaboration with Travel Singularity, on “The Current State of Technology in Hotels and The Way Forward,” with in-depth findings such as within 2023, the majority of hotel tech infrastructures will be completely deployed to the cloud. At the beginning of 2021, the consulting firm, Travel Singularity, was commissioned by Shiji Group...
Enseo Launches Live, Virtual Front Desk Agent – VERA
Enseo Holdings | June 1, 2021
VERA provides contactless customer service environment Plano, TX – Monday, June 1, 2021 – Enseo, the premier technology services provider offering solutions in hospitality, senior living, education and healthcare, today announced the availability of its live, virtual front desk agent tool, VERA™ (Video Enabled Remote Agent). Through the safety of a touchless screen, VERA enables any property to service its customers through a contact-free, personal, front desk experience. Based on enterprise-grade technology with world-class security, VERA assists users with a variety of face-to-face needs across the hospitality, senior living, educ...
Matthew Baio Appointed Vice President of Sales, Americas
GuestTek | June 1, 2021
Assumes Role June 1, 2021 Calgary, Alberta – June 1, 2021 – GuestTek Interactive Entertainment Ltd., the global leader in providing premier hospitality technology and support solutions, is pleased to announce that Matthew Baio has been appointed to the role of Vice President of Sales, Americas. Based in Charleston, South Carolina, Matthew has spent over 28 years with Marriott International, where he held a variety of roles. Starting his career as a night auditor in 1992, Matthew worked his way through technical, managerial and leadership challenges on his career path to becoming a member of the Marriott executive team. His most recent...
White Elephant Resorts Selects Cloud5 for Flexible and Reliable PBX Services
Cloud5 Communications | May 27, 2021
Chicago, IL. — May 27, 2021 — Cloud5 Communications, a leading provider of communications solutions for the world’s top hotel brands and management companies, today announced the deployment of its PBX solution by White Elephant Resorts. White Elephant now utilizes Cloud5 PBX services in all seven of its Nantucket Island, MA and Palm Beach, FL destinations. A hospitality management group headquartered in Nantucket, Massachusetts, White Elephant Resorts features a unique collection of landmark hotels and luxury resorts. Its locations include the White Elephant Nantucket, White Elephant Palm Beach , The Wauwinet, Jared Coffin House, The...
Shiji Group Builds Custom Integration for Wyndham Hotels & Resorts to Connect Multiple Technology Platforms and Broaden Global Distribution
Shiji Group | May 26, 2021
ATLANTA, GEORGIA, May 26, 2021 – Shiji Group has recently announced its strengthened relationship with longtime customer Wyndham Hotels & Resorts through the connecting of the hotel group’s multiple technology platforms across global markets via Shiji Distribution Solutions. Shiji Distribution Solutions allows select Wyndham properties in China to be listed on Wyndham’s global CRS solution, Sabre’s eCRS, and grants Wyndham more connectivity to unique Chinese distribution partners. Through this connection, all of Wyndham’s Chinese hotels are able to take advantage of the special tools Shiji has released in China, including ...
Unburdening Hospitality: How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch
Michael Heflin | May 25, 2021
By Michael Heflin, Chief Revenue Officer at StayNTouch Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity. In the face of a post-pandemic labor crunch, hotels need a mobile and guest-centric PMS to support a lean staff as they look to meet an uptic...
Liveport Showcases Latest in All-in-One Hotel Connectivity Technology at NoVacancy 2021
Liveport | May 25, 2021
Hotel network and IoT-based technology provider set to demonstrate how Australian hoteliers can affordably meet Post-COVID expectations for high-speed internet access and experience personalization. TORQUAY, Australia — May 25, 2021 — Liveport, a leading provider of internet services and IoT-based technology, is today announcing its participation as an official exhibitor for the upcoming NoVacancy Expo, taking place June 1-2. As Australia’s premier hotel and accommodation industry event, NoVacancy attendees visiting Liveport stand #440 will have the opportunity to learn about the latest online-based technologies and best practice tre...
Huntington Convention Center of Cleveland Announces Selection of Mills James as New Audiovisual Production Partner
Mills James | May 25, 2021
CLEVELAND, OHIO — MAY 25, 2021 — The Huntington Convention Center of Cleveland, managed by ASM Global, announces the selection of Mills James as its audiovisual production partner. "As one of the country's largest production companies, Mills James has built a reputation for high-impact events and outstanding customer service, two critical strengths for the convention center going forward," said Assistant General Manager Mike Campo. "We're back in growth mode — HCCC and Cleveland in general — and we're excited to partner with Mills James to take client events to the next level." Mills James will become the Huntington Convention C...
1
Industry Happenings
2
Technology
3
Operations
4
All Things Independent
5
Market Reports
Today's News
3 Easy-to-Manage Guest Services That Can Boost Revenue
STR: U.K. Leading Europe in Hotel Occupancy Recovery
Dynamic City Capital Acquires AC Hotel by Marriott® Seattle Bellevue/Downtown
COVID-19’s Impact on the Raleigh Hotel Market
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.