Nomadix Passpoint Named Semi-Finalist in HTNG TechOvation Awards
Nomadix | May 30, 2023
CallTek Offers Business Continuity Services for Emergency Situations
CallTek | May 25, 2023
Technology
Nemacolin Turns to Hapi for Salesforce CRM Deployment
Hapi | May 4, 2023
Nemacolin has placed new emphasis on personalized guest experiences that will drive higher guest satisfaction scores and repeat business. MIAMI and FARMINGTON, Pa., May 4th, 2023 – Nemacolin, an award-winning, luxury destination resort nestles within 2,200-acres in the Laurel Highlands of southwestern Pennsylvania, has partnered with Hapi and Salesforce to roll out high-touch, personalized service across its entire campus, which includes lodging, restaurants and activities. In addition to two championship golf courses and a casino, Nemacolin features a salon, shops, an award-winning spa and a holistic healing center. Dining options i...
The Future May Be Niche Travel Distribution, An Example
Adam and Larry Mogelonsky | May 3, 2023
By Adam and Larry Mogelonsky The OTAs are big, really big, as are the property memberships for the likes of Marriott, Hilton, Accor, IHG and all the other multinational associations. There’s so much product choice and so much digital noise nowadays; how is a hotel customer supposed to find what they want? One answer may be ChatGPT and using AI as a virtual representation of a trusted travel advisor to design an entire travel itinerary. Another answer, though, is in the nichification of travel search websites around a given interest or psychographic. For this later case, we present to you an in-depth examination of a relatively new lau...
Hôtel 71 Deploys GuestCast by HIS to Address Modern Guest Demands for Instantly Personalized In-Room Entertainment
Hotel Internet Services, Inc. | May 2, 2023
High-end 60-room property ensures that each guest can effortlessly and securely access streaming subscriptions on guestroom televisions. QUEBEC CITY, Canada — May 2, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with elevating the in-room entertainment experiences of guests staying at Hôtel 71 with the implementation of its innovative GuestCast content streaming platform. A high-end hotel attracting guests from around the world who wish to experience Quebec’s unique vibe and culture, Hôtel 71 with QuestCast can now ensure complete g...
Cloud5 Earns Second Consecutive Win for Mitel’s Hospitality Partner of the Year
Cloud5 Communications | May 2, 2023
Hospitality’s leading provider of telecommunications technology receives latest recognition for continued excellence in supporting the communications needs of hotels and resorts. Chicago, IL. — May 2, 2023, Cloud5 Communications, a leading provider of communications solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced it has been named Mitel’s Hospitality Partner of the Year, Americas, for the second year in a row at Mitel’s 2023 Global Partner Awards Ceremony held earlier this month. Presented during the Mitel Next partner conference, Cloud5 was honored for its exc...
Think Visualization for the Hotel Metaverse
Adam and Larry Mogelonsky | April 26, 2023
By Adam Mogelonsky, Larry Mogelonsky Okay, the hype part for this new technology is clearly over (at least according to the Gartner Hype Cycle). But that doesn’t mean the metaverse is destined for a New Mexico landfill like all those unsold cartridges for the E.T. the Extra-Terrestrial video game. In fact, it’s the exact opposite, with travel and hospitality as two top beneficiaries. Think back, if you are old enough to do so, to a time just before the internet reached every home in America: the late 1990s. Just as the dotcom went from boom to bust, all the trolls came out from under their respective bridges to boastfully proclaim t...
Hospitality Financial Leadership – Why Technology Has the Hotel Business Bootstrapped
David Lund | April 24, 2023
By David Lund Bootstrapping is a statistical metric that uses random sample replacements. That definition is not for me, so bootstrapping also has a broader slang meaning that most people get. It means you are stuck or at least unable to take big strides to alleviate or remove the problem that is literally at your feet. In the hotel world it is the operational technology stack that has us all bootstrapped. That is what this piece is all about. How we find ourselves in this predicament and how we might be able to literally run away from it. To understand and begin to solve this problem we need to look at our structure. In the broad...
ChatGPT, Generative AI, and the Future of Business Travel
GBTA | April 21, 2023
Since early 2023, ChatGPT has dominated the conversation in technology. Many have described this new AI tool as a “seismic shift” and “the biggest thing since the Internet.” To demonstrate the capability of ChatGPT, most of this article was generated by ChatGPT. All sections that were AI generated are noted as such. Is the AI-generated content perfectly composed, detail-rich, and ultra-nuanced? No. Is it simple to understand and surprisingly accurate? Absolutely. There’s no doubt that generative AI tools such as ChatGPT will have significant impacts on how business gets done, how we communicate, and even society at large. ...
Nomadix Approved for Choice Hotels Qualified Vendor Program
Nomadix | April 18, 2023
LOS ANGELES – April 18, 2023 — Nomadix® Inc., bringing connected experiences to life, today announced it was named a Qualified Vendor for Choice Hotels International, one of the largest lodging franchisors in the world with nearly 7,500 hotels across 46 countries and territories. Nomadix already enables connectivity for hundreds of Choice Hotels with its internet gateway technology. The Qualified Vendor Program brings Nomadix’s extended product portfolio to help every guest feel connected and at home at any of the Choice Hotels properties in the United States. “We are honored to be named as a Qualified Vendor for Choice Ho...
The Future of Hotel Cloud Telephony Is Single-Sourced, Affordable, and Globally Available
Speleos Dravillas | April 18, 2023
By Speleos Dravillas While other businesses and industries have transitioned easily to cloud-based PBX telephony, hospitality has been mostly left behind. There’s no doubt hotel telephony is complicated, and a few companies have attempted to make the transition to the cloud but have either outright failed or been slow to penetrate the market due to the inherent challenges. Facing more urgent economic pressures, hospitality general managers have a greater need now more than ever to consolidate voice and data. But in order to be successful, cloud-based PBX systems must have the technology, integration and disruptive pricing structure to...
Hotel Internet Services Experiences Surge in Business and Market Growth As More Hotels & Multi-Family Properties Prioritize Seamless Connectivity...
Hotel Internet Services, Inc. | April 18, 2023
Leading innovator of WiFi network, content streaming and IoT technologies for hospitality & multi-family properties continues to expand the number of technicians and support personnel to address increasing industry demand. CLEARWATER, Fla. — April 18, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality & multi-family industry, is today pleased to share details on the company’s ongoing expansion efforts which continue to be fueled by the market’s ever-growing need for enhanced online connectivity. As more property owners seek to add to the 22 billion devices an...
Mews Acquires Canadian-Based Hotello to Expand North America Operations
Mews | April 13, 2023
Montreal, Canada - 13 April 2023 - Mews, a leader in hospitality technology and cloud-based property management systems (PMS), today is announcing the acquisition of Hotello, the Montreal-headquartered cloud PMS solution for hotel properties. The acquisition further strengthens the growth strategy for Mews in North America, and more specifically the Canadian market and the company’s commitment to delivering technology that simplifies and automates operations for modern hoteliers and their guests. Terms of the acquisition were not disclosed. “The PMS category continues to experience remarkable innovation and growth,” said Richard Val...
GlobalData Warns Rising Ransomware Attacks Posing Major Cybersecurity Threat to Travel and Tourism Industry
GlobalData | April 12, 2023
The travel and tourism sector has become a prime focus for cyberattacks in recent times, resulting in ransomware incidents arising from data breaches. Against this backdrop, cybersecurity concerns within the industry have escalated with a 4% year-on-year (YoY) rise in 2022, reflecting the prevailing sentiment, says GlobalData, a leading data and analytics company. An analysis of GlobalData’s Company Filings Analytics Database found that sentiment for airlines, travel services, and lodging rose by 6%, 4%, and 1%, respectively, in 2022 over 2021. Misa Singh, Business Fundamentals Analyst at GlobalData, comments: “Companies are c...
(Holo)Connecting in the Digital Age: An Interview With the Founders of Holographic Tech Teleporting Us Into the Future of Hospitality
Alan E. Young | April 11, 2023
Taking a closer look at how interactive holograms solve staff shortages, long wait times, language barriers, and inefficiencies - empowering hotels to unlock next level memorable experiences and ROI By Alan Young, Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner Holograms were once nothing more than a fictitious invention explored in futuristic stories and movies. But over the years, hologram technology has evolved from a distant pipe dream to a present-day reality, with many real-world applications stemming from quality control in manufacturing and fracture testing to hologram-powered concerts that brin...
Nomadix Introduces Disruptive Price-Bundled Cloud Telephony Solution for Hospitality
Nomadix | April 11, 2023
Single-Source VoIP Offering from Trusted Internet Gateway Provider in Hotels Across US, Europe and APAC LOS ANGELES – April 11, 2023 — Nomadix® Inc., bringing connected experiences to life, today introduced its latest Cloud Telephony solution that will be offered through a disruptive per-property price model for the hospitality market. Available as a module of the Nomadix suite of internet gateways, the cloud-based, single-source telephony service is designed for properties of all sizes across the US and coming soon for Europe and APAC. It will be showcased in booth #524 at the AAHOACON convention April 11-14, in Los Angel...
What ChatGPT and AI Mean for Hotel Search
Adam and Larry Mogelonsky | April 5, 2023
By Adam and Larry Mogelonsky ChatGPT continues to pop up in the news for its incredible feats and capabilities. And while it’s the latest in a long line of powerful AI workhorses, it’s actually just the beginning. Hotels will be key beneficiaries from this as such tools can profoundly change the behavior by which travelers find their chosen destinations and host properties. Let’s start with a basic understanding of how these bots work, which is important so that you can devise use cases, limitations and deployment plans. While admittedly we are not experts in the field of AI research, we emphasis for hoteliers that knowing how to ...
CARVER Announces Update to Industry-Leading App
CARVER | April 5, 2023
ATLANTA, GA – April 5, 2023 – Carver, the hospitality infrastructure powerhouse with more than 3,500 Task Force consultants, has announced the release of Phase II CARVER mobile app. Launched in 2022, Phase I focused on consultants; newly launched Phase II will focus on bringing client interaction with Carver and industry leading reporting capabilities. Phase II will allow hotels and management companies to: Request Task Force Consultants in Real Time Review Current and Previous Assignments, Positions and Service Dates Extend Current Task Force Assignments Manage Consultants by Hotel, Management Group and Regions Prov...
RainMaker Hospitality Partners With Think Simplicity for a Cloud Communication System at Its Newest Hotel
Think Simplicity | April 5, 2023
Think Simplicity’s ongoing relationship with the hotel management group ensures its properties have the latest in end-to-end communication hardware and software BONITA SPRINGS, Fla., April 5, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today that RainMaker Hospitality, a full-service hotel management firm, has selected Think Simplicity to provide cloud communication services at its newest property, Towne Place Suites in Georgetown, Ky. This is the twelfth property in the RainMaker portfolio to use Think Simplicity’s technology. ...
HCN’s Next-Generation In-Room Tablet With Modern UI Is Boosting Revenue, Engagement and Loyalty
The Hotel Communication Network (HCN) | April 4, 2023
NEW cloud-based, two-way communication platform will extend to guests’ mobile phones; Solution offers language translation on the fly and can easily replace all in-room equipment Ottawa, Ontario – April 4, 2023 – More people are working and learning from home than ever before, and as such they have become dependent on tablet computers to engage with the world and be entertained. Ready to travel, these #WorkFromAnywhere individuals expect tablets to be part of their journeys. Hotel Communication Network (HCN) has re-engineered its in-room Navigator tablets to give guests more control over how they experience the hotel and engage with...
Hourglass Hotel Partners With Hotel Internet Services for High-Speed WiFi and Content Streaming Technology
Hotel Internet Services, Inc. | April 4, 2023
Luxury boutique property addresses guest demands for seamless internet access and the ability to instantly stream personalized content on guestroom televisions. BAKERSFIELD, Calif. — April 4, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced a successful WiFi network upgrade alongside the implementation of BeyondTV with GuestCast streaming services at Hourglass Hotel. A property that combines modern-day elegance and convenience into a resort style setting, Hourglass Hotel’s recent investment with HIS will ensure that total guest satisfaction an...
Cybersecurity Job Postings in Travel and Tourism Industry Up by 54% YoY in 2022
GlobalData | March 31, 2023
The COVID-19 pandemic had a profound impact on the travel and tourism industry, with the sector experiencing significant challenges as a result. Despite the obstacles faced by the industry, the cybersecurity job postings managed to remain stable and even grew by an impressive 54% year-on-year (YoY) in 2022, reveals GlobalData, a leading data and analytics company. An analysis of GlobalData’s Job Analytics Database reveals that cybersecurity job postings in airlines, travel services and lodging rose by 82%, 58% and 56%, respectively. Some of the companies with sizeable job postings in cybersecurity in 2022 include The Walt Disney...
Who Are the Winners and Losers From ChatGPT?
Max Starkov | March 31, 2023
By Max Starkov This week I asked a ChatGPT-powered itinerary builder to suggest a week vacation in Kyoto, Japan. Within seconds it spat out a recommended itinerary that was exactly - experience by experience - like the tourist program I did in Kyoto during my recent visit there. I definitely see a huge role of AI in the Dreaming and Planning Phases of the Digital Customer Journey. The question is - who will be the winners and losers from the new generative Al technology like Open AI’s ChatGPT, Google’s Bard or Anthropic’s Claude? Here is my take. The Winners: The OTAs, which have already implemented ChatGPT plug-ins to ...
Are Robots Stealing Jobs?
Linchi Kwok | March 30, 2023
By Linchi Kwok Forget about the old days of “people serving people.” More restaurants and hotels are now using robotic cooks, delivery robots, self-serving kiosks, Chatbots, and other AI-empowered machines in service operations. Some businesses must rely on machines to address the labor shortage issue. Others count on machines to deliver faster and more consistent service. Moreover, many consumers have become used to automatic self-services during the pandemic. It is not surprising to see robots taking over more service jobs. What is the latest robotic “thing” that deems to take over even more human jobs? That is ChatGPT (Ch...
HSMAI Perspective: Generative AI in Hospitality
Robert Gilbert, CHME, CHA President & CEO HSMAI | March 30, 2023
By Robert A. Gilbert, CHME, CHBA, President and CEO, Hospitality Sales & Marketing Association International (HSMAI) Discussion of artificial intelligence (AI) seems ubiquitous these days. Many of our Advisory Boards and Rising Leader Councils have held spirited discussions on the topic in the last few months. We’re all familiar with existing AI tools such as virtual assistants, chatbots and automated booking processes. But, over the last 6 months, generative AI has rapidly evolved and entered our collective consciousness. I heard a quote recently that right now generative AI results are about 10% IN-accurate, but that perce...
Smaller, Simpler Events Backed by Always-New AV Technology Is Steering the Course to Meetings Recovery
Mills James | March 28, 2023
Mills James cites 5 trends defining the meeting experience in 2023 COLUMBUS, Ohio — March 28, 2023 — Just three months into the new year and the meetings environment is thriving. Mills James, an award-winning, concierge-level, audiovisual services provider, is reporting that shorter, in-person meetings are growing in demand this year, with planners expecting the latest audiovisual technologies to make event experiences exceptional. From hybrid equipment and sustainable practices to always-new, portable equipment and stellar service delivery, a facility’s AV partner is playing a pivotal role in the return of meetings for the foreseea...
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