Fairmont Zimbali Resort, Turns to Rainmaker, a Cendyn company, for Deeper Insights Into Their Business
Cendyn | September 30, 2019
Scottsdale Plaza Resort Puts Accounting in The Cloud With Aptech’s PVNG Enterprise Back Office System
Aptech Computer Systems, Inc. | September 25, 2019
Technology
Fuel Mobile App Expands Mobile Access Options Through Integration With Onity DirectKey™ System
Fuel | September 9, 2019
Feature-rich mobile application for independent properties adds cost-effective digital key capabilities for hotels with Onity locking systems. Myrtle Beach, SC – September 9, 2019 – Fuel, a leading provider of hotel software and digital marketing solutions for the global hospitality industry, has expanded the digital key functionality of its industry-leading mobile application for independent and boutique hotels through a successful integration with Onity’s Direct Key™ system. The new technology integration allows hotel properties with Onity locking systems to cost-effectively add the ability for guests to access their assigned gue...
Everything You Need to Know About CRM Software in 2019
Kacey Bradley | September 5, 2019
By Kacey Bradley Customer relationship management (CRM) software helps brands more effectively connect with customers. You may not think it's necessary to use in the hotel and hospitality industry. But, it'll soon become clear that having CRM technology at your disposal can grow your brand and increase consumer satisfaction. What Can CRM Software Do for You? One misconception people often have about CRM software is that it's merely a customer database. CRM software has a component that keeps information on all your customers, but it does much more. For example, it can help you track which promotional materials you send to customers ...
Olde Mill Inn Ties the Knot With Maestro PMS to Help Support 1,200 Corporate and Social Events a Year Including 240 Amazing Weddings
Maestro PMS | September 4, 2019
The Olde Mill Inn was voted “Best of Weddings” by The Knot from 2007 to 2019 and Maestro PMS is Part of the Wedding Party September 4, 2019 – The Olde Mill Inn in Basking Ridge, New Jersey embraces couples with two fairy-tale wedding venues on a landscaped 10-acre estate. In addition to more than 240 weddings per year, the property also works with numerous corporations and hosts approximately 1,200 social and corporate events annually. The Olde Mill Inn runs a high-volume property seven days a week. “Maestro PMS handles everything from fast, smooth check-ins to group rooming lists for our brides, and also delivers post-event Analyt...
Pegasus & Travel Tripper Expand Reach and Capabilities of Powerful Analytics Platform for Hoteliers
TRAVEL TRIPPER & PEGASUS | September 4, 2019
(NEW YORK) - September 4, 2019 — Pegasus & Travel Tripper, a leading hotel technology provider, is now offering its proprietary Distribution Analytics platform to all customers using RezTrip CRS and booking engine, providing enhanced data discovery capabilities to the entire company’s customer base. Pegasus Analytics, which launched in 2018 prior to the merging of the two companies, is a premier business intelligence platform designed for multi-dimensional data discovery, allowing hoteliers to explore their data in detail using rich, interactive visualizations. The analytics platform aggregates data from multiple sources, including...
Hotel Whitcomb Partners With Hotel Internet Services to Provide Guests With Latest Standards in Wi-Fi Connectivity
Hotel Internet Services, Inc. | September 4, 2019
Historic San Francisco property leverages HIS industry-leading expertise to upgrade property-wide Wi-Fi services and provide each guest with a fast, reliable and secure internet connection. SAN FRANCISCO — September 4, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful upgrade of guest Wi-Fi services at the Hotel Whitcomb. An iconic 110-year-old San Francisco landmark that once served as the location of City Hall, Hotel Whitcomb has more recently undergone an extensive refurbishment project to provide its guests with a unique combination of elegance and moderni...
ProfitSword Named as Central Florida Top Workplace by the Orlando Sentinel
ProfitSword, LLC | August 27, 2019
Hospitality-leading provider of business intelligence and data management solutions recognized for ability to boost employee potential and inspire enhanced performance. ORLANDO, Fla. – (August 27, 2019) – ProfitSword, hospitality’s premier developer of business intelligence software and data integration services, has been named by the Orlando Sentinel as one of Central Florida’s Top Workplaces in 2019. An annual listing that analyzes a company’s ability to motivate employees, encourage new ideas, inspire cooperation and provide confidence in leadership, this year’s awards saw ProfitSword earn a top 35 position out of 826 emplo...
Montage Los Cabos Enjoys Increasingly-Positive Guest Reviews Through ALICE Partnership
Alice | August 27, 2019
Montage Los Cabos has chosen ALICE as their primary platform to implement a guest concierge system and streamline staff and resort communications. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. With spectacular views and immediate, walk-in access to the finest swimming, diving and snorkeling in the region, Montage Los Cabos features 122 spacious guest rooms, suites and casas, along with 52 Montage Residences. Since May 2018, ALICE has helped Montage Los Cabos see an improved communication flow across this expansi...
OpenKey Expands in UK at The East London Hotel
The East London Hotel | August 27, 2019
Trendy Resort and Spa Elevates Guest Experience with Mobile Key DALLAS, TEXAS (August 27, 2019) – Tourists know there’s nowhere better than the East End to experience London at its most vibrant and diverse. Now travelers can experience the safest and most convenient form of room access at the modern East London Hotel. The property has implemented mobile keyless entry from OpenKey, the industry standard for universal mobile key in hotels. Set on busy Cambridge Heath Road, the hotel is an ideal base for a weekend spent exploring East London. The V&A’s Museum of Childhood is just across the road. Other East End delights are close...
What Would Happen if Companies Like Google or Amazon Ran a Hospitality Business?
Laura Zizka | August 23, 2019
Creating authentic and captivating experiences is crucial for the competitiveness of hospitality businesses because it can increase value for consumers ([1]; [6]). Experiences are, by definition, co-created in hospitality, meaning they result from “the joint creation of value by the company and the customer” ([7]), regardless whether in high-touch or high-tech contexts ([3]). Today, exploiting technology for enabling and managing these experiences has become commonplace in many industries, but experts who can co-create through technology to produce authentic and captivating experiences in the hospitality industry are desperately lacking. ...
Choice Hotels Breach a Good Reminder of Data Security Best Practices
Hospitality Upgrade | August 22, 2019
HU talks with Bob Diachenko, the cybersecurity expert who discovered the breach, about steps hotels can take to prevent data incidents By Fran Worrall, Hospitality Upgrade Another data breach has hit the hospitality industry, this time affecting approximately 700,000 records belonging to lodging industry giant Choice Hotels International. The Maryland-based company franchises and handles bookings for more than 7,000 properties around the globe, including such brands as Ascend Hotel Collection, Cambria Hotels, Clarion, Comfort, Econo Lodge, MainStay Suites, Roadway Inn, Sleep Inn and Woodspring Suites. According to a statement relea...
The ISO Resort on Kauai Launches the Full INTELITY Platform
INTELITY | August 21, 2019
Award-winning boutique hotel looks to hospitality’s broadest platform to help enhance the spirit of Aloha Los Angeles, CA -- August 21, 2019 -- INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located in the lush Garden Isle of Kauai, managed by Castle Resorts & Hotels. The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests ar...
Case Study: AKA, the Global Leader in Luxury Hotel Residences, Provides a Personalized Resident Experience Using Maestro Multi-Property Cloud PMS
Maestro PMS | August 20, 2019
AKA is a portfolio of 12 unique properties, located in prime locations including New York City, Los Angeles, London, Washington DC and Philadelphia. What makes the AKA Collection distinctive is its long-stay business model that offers sophisticated furnished residences with exceptional business, wellness, and lifestyle amenities. AKA balances the space and comfort of a fully appointed luxury residence with the style and hospitality of an intimate hotel. Its resident mix is comprised of business executives on extended assignments, entertainment companies on location for film shoots, and sophisticated travelers seeking more space and flexibilit...
Watch Now: Content Personalization 2.0 On-Demand Webinar
NextGuest Digital | August 20, 2019
Providing one experience to fit all website visitors is no longer an option. With up to 98% of customers abandoning hotel websites without booking, the majority of data hoteliers can action lives within the 2% of guests who decide to book. With the Content Personalization Engine 2.0, hoteliers can leverage their website data and action it, enabling customized experiences to all guests. Redefine your definition of guests and capitalize on the 200 data points collected per browsing session on the website. Pair data with a comprehensive content strategy and fuel the guest journey to drive conversions and build loyalty. Click here to watch ...
Barnsley Resort Celebrates 20th Anniversary by Upgrading to Knowcross
Knowcross | August 20, 2019
Washington D.C. -- August 20, 2019 -- KNOWCROSS, the global leader in providing service quality and optimization software solutions for hotels, is excited to announce that Barnsley Resort in Adairsville, Georgia, has re-invested in their technology stack implementing the Knowcross platform in order to achieve operational excellence, improved productivity and enhanced guest service quality. Constantly considered as one of the ‘Top Resorts in The South’, this ultimate retreat to unplug and enjoy, has chosen to use Knowcross’ game changing technology to take their service quality deliverance to the next level. The resort has selected al...
Mercantile Hotel New Orleans Streamlines and Simplifies Guest Internet Connectivity With Hotspot 2.0 Wi-Fi by GlobalReach Technology
GlobalReach Technology | August 20, 2019
Hotspot 2.0 availability provides historic property's guests with an automatic yet fully secure Wi-Fi connection in hotel lobby and all 90 luxury suites. NEW ORLEANS -- August 20, 2019 -- GlobalReach Technology, a leading provider of high-performance Wi-Fi solutions, services and analytics, has partnered with the Mercantile Hotel New Orleans to implement a next generation guest Wi-Fi service through the implementation of Hotspot 2.0. An all-suites boutique property located in the historic Warehouse/Arts District of New Orleans, the Mercantile Hotel New Orleans’ adoption of Hotspot 2.0 gives guests an automatic connection to hotel Wi-Fi, ...
INTELITY to Attend the Hotel360 Expo in London
INTELITY | August 15, 2019
The company looks to expand existing international relationships and further extend its presence in the global market Los Angeles, CA (August 15, 2019) - INTELITY® announced today that it will exhibit at the Hotel360 Expo, which will take place this September 18-19 at ExCeL in London. The company, well known for offering the broadest enterprise guest engagement and staff management platform in hospitality, is focused on further expanding its international reach and nurturing new relationships within the European market. INTELITY’s platform is organized into INTELITY Guest, INTELITY Staff, and INTELITY Connect, which includes over 120...
Mobile Technology Trends for 2019 and Beyond
Matt Peterson | August 14, 2019
By Matt Peterson Over the first half of this year, I have been able to network and brainstorm with senior executives in the hotel, travel, and technology spaces. Although the conversations all came from slightly different angles, there were many similarities that all drove toward one core topic — the experience. Interestingly, “the experience,” as we have deemed it, didn’t just relate to the forward-facing guest or customer, but also to the employees and their needs and wants. The other common denominator, and this is not surprising, was the need for all-things-tech-related to be mobile-friendly. As we move into the year 2020 and b...
Content Personalization on the Hotel Website Whitepaper
NextGuest Digital | August 13, 2019
Personalization in the hospitality industry isn’t a new concept. Hotels often provide personalized in-room and on-property experiences, so why should the website experience be the same for all visitors? It’s not enough to present potential guests with static website content and expect them to find what they’re looking for and make a reservation. In fact, a Salesforce study found that by 2020, 51% of consumers will expect brands to anticipate their needs and make relevant suggestions. Through personalization, hotels can create a dynamic user experience. Rather than one broad experience that attempts to reach all possible travelers,...
TraknProtect Partners With Illinois Hospitality as Safety Button Legislation Passes for Statewide Adoption
TraknProtect | August 12, 2019
Local safety button provider pledges support for Illinois hoteliers and casino operators as wide-ranging new legislation passes Springfield, IL – August 12, 2019 – With the signing into law of the Illinois Hotel and Casino Safety Act this past Friday, TraknProtect, a pioneer of location-based technology purpose-built for the hotel industry, has revealed its intention to assist local area hotels in their adoption of the new ruling. Under the Senate Bill 75, hotels and casinos statewide will be charged with providing customer-facing staff such as guest room attendants, room-service staff and casino floor employees with a safety or n...
CallTek Answers the Call for Nationwide White Label Managed Field Service
CallTek | August 12, 2019
-Three Levels of Support and High Satisfaction Rate - Los Angeles (August 12 ) – CallTek, hospitality’s white label technology support leader, has answered the call for reliable nationwide Managed Field Service support, giving the industry the high level of service and satisfaction expected by hotels, management companies and brands. Field Service Management (FSM) with CallTek provides technology companies with 24/7 dispatching and three levels of professional support, each with project management and real-time tracking, designed to give peace of mind to an industry focused on service. Since January 2019, CallTek’s 15,000 certified ...
Balancing Technology With the Human Touch in Hospitality
Nicole Dehler | August 8, 2019
By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such as cloud computing, complex data analytics, and A.I. have swept across the hospitality landscape, modernizing formerly archaic systems that once de...
Maestro PMS Upcoming Users’ Conference Draws Record Attendance for Education Workshops, One-on-One Labs, Innovation Roadmap and Networking
Maestro PMS | August 8, 2019
Conference Theme “Building Tomorrow Together” Focuses on Centralized Data Mining, Mobile Operations, Digital Guest Journey; Maestro Gives Back Full Conference Fees for Training Services August 8, 2019 – Maestro announced its 2019 Users Conference will have record attendance and a stellar event lineup. This year’s conference, themed “Building Tomorrow Together,” features four days of education sessions, 1-on-1 training labs, the latest hotel software product and service innovation announcements, loads of networking opportunities at the all-inclusive events. It takes place August 19 – 22 at the Ritz Carlton Toronto, a world cl...
HRI Lodging Simplifies Financial Processes With Aptech’s Cloud-Based PVNG Enterprise Back Office System for 25 Properties
Aptech Computer Systems, Inc. | August 7, 2019
HRI Adds PVNG to Execuvue® Business Intelligence and Targetvue Budgeting and Forecasting Systems for Integrated Financial Analysis and Decision Making PITTSBURGH, August 7, 2019 – Aptech Computer Systems, the industry standard for hospitality financial systems, announced HRI Lodging upgraded its hotel accounting software for 25 properties with installation of the PVNG Enterprise Back Office System. HRI Lodging is the hotel management division of New Orleans-based HRI Properties an internally managed, fully integrated owner, operator and developer of premium branded hotels and upscale apartments in top urban U.S. markets. HRI Lodgin...
Berjaya Hotels & Resorts Engages SiteMinder to Get Rate Disparity Under Control
SiteMinder | August 6, 2019
Dallas, USA – Berjaya Hotels & Resorts, a member of the Berjaya Corporation Group of Companies, has engaged SiteMinder, the global hotel industry’s leading guest acquisition platform, to take back control of the increasing disparity between its online room rates. The chain, which offers travelers more than 3,000 rooms across the Asia Pacific and UK, has adopted SiteMinder’s distribution technology to better influence and manage how its inventory is shared. Today’s move supports Berjaya Hotels & Resort’s marketing strategy to aggressively grow its online presence and achieve rate parity, where possible. “The disparity...
1
Industry Happenings
2
Technology
3
All Things Independent
4
Operations
5
Market Reports
Breaking News
FAQ: How Cendyn Is Preparing for CCPA
Generate Group Leads With Rich Destination Content
The Rise and Rise of Branded Residences
Hoteliers of All Levels Can Benefit From Joining a Local Toastmasters International Club
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.