Hotel Henry Urban Resort Conference Center Salutes Maestro PMS Ease of Use, Service and Support
Maestro | January 6, 2021
The Inn at Harbor Shores Waterfront Resort and Condo Residences Leverages Maestro PMS and Intelity Integration to Enhance Contactless Guest Experience
The Inn At Harbor Shores | December 8, 2020
Technology
Morongo Casino Resort & Spa Turns to Beekeeper to Engage Staff Post Pandemic
Beekeeper | December 10, 2020
With 1,850 employees and a desire to keep workers and the community safe, this Native American luxury operation relies on Beekeeper to digitalize its communications and keep employees engaged and productive Oakland, Calif, Dec. 10, 2020 — When one of the largest employers in Riverside County, Calif., voluntarily closed its doors in March due to the pandemic, management knew it would be difficult to communicate with its 1,850 employees. Immediately, the Native American-owned Morongo Casino Resort & Spa near Palm Springs reached out to Beekeeper to help them connect digitally with all employees across multiple departments and shifts, m...
Zoox Smart Data Enables Hyper-Targeted Local Advertising Capabilities for Hotels
Zoox Smart Data | December 10, 2020
New localization functionality augments Zoox’s big data guest profile capabilities to drive enhanced experience personalization and even greater hotel revenues. Alpharetta, GA — December 10, 2020 — Zoox Smart Data (“Zoox”), an international provider of advanced technological solutions that harness big data to build detailed customer profiles over existing Wi-Fi networks, has today announced the enhancement of its service offerings to include local advertising capabilities based on a guest’s physical location and individual interests. Already set to be implemented by Choice Hotels, this new feature will provide hoteliers with a...
Best Western Plus Cotton Tree Inn- Sandy Adopts BeyondTV GuestCast™ by Hotel Internet Services to Cater to Guest Demands for Access to Streamed Cont...
Hotel Internet Services, Inc. | December 8, 2020
SANDY, Utah — December 8, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has successfully enhanced the guestroom entertainment abilities of Best Western Cotton Tree Inn- Sandy with the implementation of BeyondTV GuestCast™. Located just 20 miles south of Salt Lake City, the Utah-based property’s recent renovations to ensure high satisfaction rates are now bolstered by the ability for guests to instantly convert guestroom televisions into their own highly personalized entertainment portals using the latest in secure content casting technology With increasing numbers of guests aski...
The Inn at Harbor Shores Waterfront Resort and Condo Residences Leverages Maestro PMS and Intelity Integration to Enhance Contactless Guest Experience...
The Inn At Harbor Shores | December 8, 2020
Markham, Ontario, Dec. 8, 2020 — The Inn at Harbor Shores in St. Joseph, Mich., quickly adapted to the coronavirus pandemic as it was unfolding by leveraging an integration between Maestro, the preferred cloud and on-premise Web browser and Windows property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, and INTELITY, a leader in end-to-end guest experience technology. The joint technology is enabling the 92-room waterfront resort to enhance its contactless user experience for guests in a variety of ways. “The integration has allowed our guests to request amenit...
Siegel Sez: Takeaways From HT-NEXT With Doug Rice
December 4, 2020
For the many of you who have commented on our latest HU High Five, thank you. Interviewing hotel tech leaders and creating these videos is fun, but this week it was nice to do one with an ex-tech industry leader. Page Petry who spent most of her adult life at Marriott tells us about starting as a front desk person and becoming the CIO for the Americas and most recently her retirement. If you have not seen it, please click here. I had to smile when she mentioned starting her career at the front desk of a hotel. I remember my first hotel job working the front desk at the Laurels Lake Hotel and Resort in the Catskill Mountains wanting to learn ...
Virdee and SALTO Systems Partner to Deliver Contactless Arrival and Entry Solutions Across the Built Environment
Virdee | December 3, 2020
Integration accelerates the roll out of Virdee’s industry-leading API-first, contactless check-in and check-out solutions AUSTIN, Texas– Dec. 3, 2020 - Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today a partnership with SALTO Systems, a leading manufacturer of electronic access control solutions. The integration provides a powerful answer to the market’s demand for contactless arrival options by leveraging Virdee’s advanced ID verification module and the ability for guests to video chat with a remote agent before accessing a property. Under the partnership, SALTO System...
Infor Launches Hospitality Management Cloud Solution Based on Amazon Web Services in China to Spur Digital Transformation Among Chinese Hotels
Infor | December 2, 2020
Rich capabilities allow hoteliers to centralize cross-platform hospitality management systems; AWS partnership ensures stability and security of data in the cloud BEIJING – Dec. 1, 2020 – Infor today announced the launch of Infor Hospitality Management Solution (HMS) in China together with AWS China (Ningxia) Region (operated by Ningxia Western Cloud Data – NWCD). The launch is aimed at helping more customers in China’s hospitality management industry rapidly implement seamless solutions that streamline operations, with the overall goal to provide enhanced guest services and experiences. Infor HMS is a hotel property management...
ASSA ABLOY Global Solutions Equips TownePlace Suites by Marriott St. George With Mobile Access and Latest in IoT Lock Security
ASSA ABLOY Global Solutions | December 1, 2020
Extended-stay hotel upgrades to VingCard Classic RFID to provide enhanced safety and contactless convenience while streamlining operations and reducing energy costs with room occupancy detection. Stockholm – December 1, 2020 – ASSA ABLOY Global Solutions with its leading expertise in security access innovation, has enhanced the abilities of TownePlace Suites by Marriott St. George in maximizing guest safety, convenience and operational efficiency with the implementation of VingCard Classic RFID door locks equipped with Mobile Access. Following a speedy and hassle-free upgrade experience, the 84-room Utah-based property is not only able t...
Volara Partners With Butler Hospitality and Synergy Global Housing to Bring Roomservice to Guests at Synergy Chelsea NYC
Synergy Global Housing | December 1, 2020
With Volara-powered Google Nest Hubs in each corporate residence, guests scan an on-screen QR code to access an in-room restaurant menu with orders prepared at one of five hotel hub kitchens in Manhattan New York — December 1, 2020 — Accessing roomservice just got a lot easier for corporate housing guests staying at the Synergy Chelsea in New York. Through a new strategic partnership between Volara and Butler Hospitality, guests staying at 232 7th Avenue can now scan a QR code on a Volara-powered Google Nest Hub to access an in-room restaurant menu on their mobile device. Foodservice items are prepared by executive chefs in one of f...
Zoox Smart Data Selected by Choice Hotels to Oversee Wi-Fi Landing Pages With Latest in Guest Experience Personalization
Zoox Smart Data | December 1, 2020
Solution deployed across 4,141 Choice Hotels to host and manage internet landing pages should lead to enhanced guest satisfaction and loyalty. Alpharetta, GA — December 1, 2020 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, announced today that it has successfully deployed its Zoox Media solution across 4,141 Choice Hotels branded hotels along with the Zoox Smart Data platform at 197 properties. Zoox Media integrates with the hotel’s guest Wi-Fi landing page, providing a fast and direct communications channel to the...
Another Atlanta Hotel Chooses Clear Sky Software
Clear Sky Software | November 24, 2020
CHARLOTTE, North Carolina – November 24, 2020 – Clear Sky Software, Inc. Clear Sky Software, Inc. ® announced today that the Renaissance Atlanta Airport Gateway Hotel has completed the installation of its beverage inventory control software. The Renaissance selected Clear Sky Software to help control all beer, liquor and wine inventory. Called Clear Sky BEVERAGE, this system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. Also installed is Clear Sky’s Interface to Fintech and Micros ...
ALICE Announced as the Hotel Operations Technology Provider for Curator Hotel & Resort Collection
ALICE | November 24, 2020
New York, NY – November 24th, 2020 -- ALICE, a leading hospitality operations and management platform, is pleased to announce that it is the preferred operations technology provider for Curator Hotel & Resort Collection, a hand-selected collection of small brands and independent lifestyle hotels and resorts worldwide. In selecting ALICE as their preferred operations technology provider, Curator Hotel & Resort Collection is ensuring its properties have the proper tools for its hotels and staff to provide a superior guest experience. Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments on a...
IDeaS and Mews Partner to Provide Two-Way Data Exchange
IDeaS | November 24, 2020
Technology award winners seamlessly connect leading RMS and PMS solutions to transform hotel productivity and guest experience MINNEAPOLIS—Nov. 24, 2020—Hotel-industry-leading technology providers, IDeaS and Mews, announced today a new integration between their best-in-class systems. The 2020 HotelTechAward winners have developed a two-way data exchange that automates the seamless transfer of information between IDeaS’ revenue management solutions and Mews Commander, a property management system (PMS). Optimize revenue for all hotels and room types – Both IDeaS Revenue Management System (RMS) and IDeaS G3 RMS enable hoteliers to...
Hotel Vin, Autograph Collection Partners With Hotel Internet Services
Hotel Internet Services, Inc. | November 24, 2020
HIS industry expertise ensures a seamless and reliable online connection for Hotel Vin guests GRAPEVINE, Texas — November 24, 2020 — Hotel Internet Services (HIS), a full-service internet provider for the hospitality industry, has announced the successful implementation of an advanced Wi-Fi network at Hotel Vin, Autograph Collection. As the first and only luxury boutique property in Grapevine, Texas, Hotel Vin boasts an exceptional wine program, is connected to Harvest Hall, a European-style food and entertainment venue, and is steps away from the TEXRail Grapevine Main Street Station. The HIS technology features a Wi-Fi networ...
How Digitalizing the Workforce With Beekeeper Helped Jurys Inn Engage All Employees During the Pandemic and Better Prepare Us for the Next Normal
Edward Gallier | November 24, 2020
By Edward Gallier When you are a hotel group operating 49 corporate, leisure, and lifestyle hotels across the United Kingdom and Ireland, a pandemic can have a devastating impact on employee communication if digital safeguards are not in place. When the 2020 pandemic first hit, Jurys Inn & Leonardo Hotel Group had to close all but three of our properties that remained open to accommodate essential workers. Most of our 3,000 employees were furloughed. Thankfully, when we needed to bring our people back in July to begin reopening, we were able to reach 100 percent of them thanks to a new relationship with Beekeeper. Early this year Ju...
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn | November 19, 2020
BOCA RATON, Fla., Nov. 19, 2020 – Today, Cendyn announces Starling, Cendyn’s next-generation customer data platform (CDP). Starling unites, transforms, cleanses, and enriches millions of data points from all your technology solutions, giving you the ability to take control of your data and keep guests at the heart of what you do. As a CDP, Starling integrates your systems, so they communicate with each other simultaneously, creating limitless possibilities to activate your data and provide personalization at every touchpoint of the guest’s journey. Building on Cendyn’s extensive library of existing data integrations, Starling’s o...
The Ransomware Threat Is Ever Increasing, and Hotels are Paying Huge Ransoms
Kelley R. Allen | November 17, 2020
By Kelley Allen No one is talking about it, but everybody knows. It is the secret that is best left unspoken. “Don’t tell anyone, we just got hacked.” No access to our data. Guest experience chaotic in just minutes. Hotels and resorts are at risk like never before. Just when you thought you had seen it all, an industry reeling from COVID, travel disruptions not seen in a hundred years, and now Cyberterrorists are striking. These bad actors are successfully demanding and receiving huge ransoms. We have heard of one recent case where the ransom paid was $500,000. While this is truly substantial, it is only one par...
Amadeus Combines Forward-Looking Occupancy and Rate Data in Powerful New Business Intelligence Solution
Amadeus | November 12, 2020
RevenueStrategy360™, a new solution from Amadeus, provides the hotel industry’s most comprehensive market insight to support recovery When historical data is no longer relevant to plan a successful revenue strategy, hoteliers need access to accurate, real-time data to make informed business decisions. In order to support the evolving needs of hoteliers, Amadeus is proud to introduce RevenueStrategy360™, the latest addition to Amadeus’ unparalleled business intelligence suite of solutions. This new solution builds on Amadeus Rate360® by enhancing the industry’s most extensive database of forward-looking rate data with comprehe...
Onyx CenterSource Announces Launch of Enhanced RecoverPro Reporting Portal
Onyx CenterSource | November 10, 2020
DALLAS (Nov. 10, 2020) -- Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced the launch of its enhanced RecoverPro Reporting Portal, which allows travel agencies to monitor and optimize the performance of their commission and incentive payments. Knut Erik Rief, Onyx vice president of product management, said travel agencies use the portal to review key performance indicators in their commission payment history for an at-a-glance view of overall commission payment health. Updates include an enhanced design, deeper segmentation capabilities and new dashboard opt...
“Easy to Obtain” Hospitality Technology Innovation Is Here. It Really Is!
ROOMDEX | November 10, 2020
By Jos Schaap For years, it was openly acknowledged that hospitality simply lagged behind all other industries when it came to technology. Yes, the Internet profoundly disrupted and changed the distribution system. But too often, these hospitality technology changes were forced on hoteliers as opposed to being championed from within. Recent evolution in cloud technologies mean there is new growth in the number of innovative hospitality technology start-ups in a market that is now desperate for help. The question is, will hoteliers continue to do their jobs like it is still 1992 or will they wake up to the potential that awaits them? ...
Arkansas State Parks Relies on Maestro Web Browser PMS at 29 Lodging Destinations
Maestro | November 10, 2020
Operator of grand lodges, cozy cabins, and campsites discovers the grass isn’t always greener when switching tech providers; Maestro is proving to be its No. 1 PMS choice MARKHAM, ONTARIO, NOVEMBER 10, 2020 — For 14 years the Arkansas State Parks system relied on Maestro to provide a self-hosted, Windows and Web-based property-management system to centrally support its 1,700 campsites and 450 lodges and cabins across 29 locations, most of which had restaurants and sales-and-catering venues. In addition to Maestro’s ResWave Integrated Booking Engine, the government-run entity was successfully leveraging Maestro’s Front Office, Sales...
Volara Named a ‘Hot 25 Startup’ for 2021 by PhocusWire
Volara | November 9, 2020
The future of hospitality communications is now; Voice-based contactless customer engagement provider is keeping hotel guests and staff talking safely amidst the pandemic November 9, 2020, NEW YORK — Volara, the voice hub for the hotel industry, has been selected as one of PhocusWire’s “Hot 25 Startups” for 2021 and has been invited to present their innovative solutions during the Innovation Summit at Phocuswright 2020 on November 12, 2020. The third annual event, produced by PhocusWire, the sister media brand of travel research and events business Phocuswright, recognizes companies that have navigated through the pandemic and,...
AAA Four-Diamond Thunder Valley Casino Resort Selects INTELITY for End-to-End Digital Transformation
INTELITY | November 9, 2020
The California property is partnering with INTELITY to supply guests with brand new in-room tablets and mobile capabilities that power a seamless, contactless stay Los Angeles, CA (November 9, 2020) - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Thunder Valley Casino Resort in Lincoln, California. The AAA Four-Diamond property will deploy the full INTELITY platform, embracing mobile, in-room, and staff technology in an innovative overhaul of their operations and guest experience. From before they even arrive for their stay until they depar...
Checking Temperatures at Clock-In & Check-In Is the Next Evolution of Employee, Guest Safety
Robb Monkman | November 9, 2020
SafeScanRX is entering the hotel market with a safety solution sure to put both workers’ and travelers’ minds at ease that hotels are safer than ever By Robb Monkman “Enabling Security Everywhere” has been the focus of React Mobile since its inception. Our company was founded on the principle of making safety simple for every hotel employee through technology. While COVID-19 has been devastating to everyone in the travel and hospitality industries, it appears to have a silver lining: The hotel industry is improving the safety of hotel workers everywhere. Daily I read reports of new technologies entering the hotel space that ...
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