Five Principles to Guide Hotel Tech Evaluations for 2023
Adam and Larry Mogelonsky | September 21, 2022
Cendyn Announces Acquisition of digitalhotelier
Cendyn | August 3, 2022
Technology
“We Love Working with Hotels and Delivering an ROI of 40×1”: An Interview with Co-Founder and CEO of Booking Abandonment Platform RezRecover
Alan Young | August 4, 2022
Brett Thoreson shares his journey from successful e-commerce startup to solving the $10B lost bookings problem for hospitality By Alan Young, Hospitality Industry Advisor, Influencer, and Co-Founder of Puzzle Partner We’ve all been there. After many minutes, or perhaps even hours of combing through a website and painstakingly adding and removing items from the shopping cart, we glance at the proposed subtotal, rake our eyes back over the items in the cart, and decide we will ‘sleep on it’ before making a final purchase decision. That abandoned digital shopping cart often becomes a graveyard of almost-purchased items, long forgotten ...
Cendyn Announces Acquisition of digitalhotelier
Cendyn | August 3, 2022
London, UK – August 3, 2022 – Cendyn, a catalyst for digital transformation in the hospitality industry, today acquires digitalhotelier, a leading provider of integrated distribution, demand generation, design, development, and data intelligence solutions for hotels. The acquisition of digitalhotelier further cements Cendyn’s commitment to driving digital transformation in the hospitality industry. With a focus on maximizing direct bookings and enhancing the guest experience across every touchpoint via an integrated solution, the further expansion of Cendyn’s distribution and eCommerce capabilities across the globe offers hoteliers ...
Community-Focused Prairie Meadows Casino, Racetrack and Hotel Expands Technology with Agilysys to Elevate Staff Productivity and Transform Guest Exper...
Prairie Meadows | August 1, 2022
Eight Agilysys solutions work together to maximize Return on Experience across casino, racetrack and hotel operations ALPHARETTA, GA — August 1, 2022 — As the hospitality industry recovers, properties are facing the compounding challenge of guest expectations and staff shortages reaching record-high levels. In an American Hotel and Lodging Association (AHLA) survey published in June 2022, 97 percent of respondents indicated staff shortages and 49 percent characterized them as “severe.” At the same time, the American Express Travel 2022 Global Travel Trends Report shows travelers expect higher-level returns than simple relaxation fr...
ROAR Taps Best Buy to Accelerate Workplace Panic Button Adoption Across U.S.
ROAR for Good | July 28, 2022
With imminent industry deadlines for panic button system compliance, two companies align to meet demand of the market Philadelphia, PA (July 28, 2022) – ROAR, a market leader in workplace panic button solutions for hotel and healthcare workers, has enlisted Best Buy’s Geek Squad® to increase their field service footprint, improve installation efficiency, and support turnaround time at medium-to-large-scale properties. ROAR recognized the need for improved safety and protection, at a time when the hospitality industry faces a surge in pent-up travel demand and state legislators begin to push for action to reduce threats on healthcare...
How Hyatt Powers an Innovative Digital Guest Experience With Real-Time Data
Hapi | July 26, 2022
Hyatt is a leading global hospitality company guided by its purpose: to care for people so they can be their best. Hyatt counts more than 1,150 hotels and all-inclusive properties in 71 countries across six continents in its portfolio. Digital transformation has always been at the forefront for Hyatt. And when the COVID-19 pandemic hit, Hyatt leaders knew it was time to double down on Hyatt’s purpose of care. This included increased focus on digital engagement, digital adoption, and the speed of data for quicker decision-making. “That word ‘care’ is at the core of what we do,” says Benjamin Weiss, Director, Global Digital Product...
Looking Ahead to Where Hospitality Can Be in a Decade
Larry and Adam Mogelonsky | July 20, 2022
By Larry and Adam Mogelonsky Now that we are out of the COVID-19 kerfuffle, we’re all contending with the recovery surge and labor shortages in various ways – mostly by being overworked. Yet on the back of our minds, we’re all thinking: What comes next? What’s possible for our industry? Where do we need to be by 2030 to keep pace with ever-evolving guest demands? Grand changes to our social fabric are afoot; spurned on the pandemic, we live in a tech-centric world with AI continuing to spread its tendrils into every facet of our lives. As a fun food-for-thought piece, here are some hypothetical trends to consider in terms of how...
Think Simplicity Releases Major Update to Communication Platform
Think Simplicity | July 20, 2022
Upgrades to hardware and software take hoteliers into the future through automated, ongoing delivery of innovative key features to cloud communication platform BONITA SPRINGS, Fla., July 20, 2022 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today it has completed a one-year project that replaced Think Simplicity hardware at each client location. The upgrade was performed to support back-end enhancements as well as an upgraded Client Web Portal (CWP) that includes new features and services while ensuring the device is ready for ongoing updat...
Hotel Internet Services Provides Advanced Hotel Operational Efficiency and Intersystem Connectivity With Ruckus IoT Suite
Hotel Internet Services, Inc. (HIS) | July 19, 2022
Leading connectivity solutions provider enables hotel businesses with cutting-edge network infrastructure capable of seamlessly supporting a multitude of IoT-based devices and services. CLEARWATER, Fla. — July 19, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the expansion of its industry-leading online-based services with the availability of the Ruckus IoT Suite. Showcased by HIS at this year’s HITEC in Orlando, the Ruckus IoT suite serves as an advanced solution able to ensure the seamless connectivity and device management that today’s...
Onyx CenterSource Unveils Latest Integration for Travel Agency Affiliates of Booking.com
Onyx CenterSource | July 18, 2022
DALLAS (July 18, 2022) — Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced the launch of its latest payment platform integration for Booking.com’s affiliate travel agencies. The integration is customized for Sabre-connected travel agencies, enabling them to directly connect into Booking.com and streamline revenue share payment processing for completed bookings sent through the platform. “Onyx has a long-standing commitment to ensuring that our offerings provide significant value to our clients,” said Tony Wagner, Onyx chief commercial officer. “A...
3 Steps to Consider Before Investing in New Hotel Technology
Paul Barron | July 18, 2022
By Paul Barron Take a second and think back to 2019. After everything, it feels more like 30 years ago, never mind three years ago. Some studies even go so far as to say that foggy memories are an expected byproduct of the pandemic, thanks to monotonous days, surroundings, and even conversations. Many of us can’t remember aimlessly wandering the supermarket, favoring now the quick process of ordering our everyday essentials in just a few clicks. Why rush from the office to the gym for your favorite class, when now everything is available on-demand from the comfort of your own home? Some changes are likely here to stay but there...
Flemings Hotels Pens Strategic Technology Partnership With Amadeus
Amadeus | July 13, 2022
Flemings Hotels, a hotel group in Germany & Austria, has adopted the Amadeus Demand Generation Suite, leveraging business intelligence, media, web, booking, reservations, and loyalty capabilities After more than a year of turmoil, hoteliers around the globe are gearing up to meet heightened traveller expectations for more personalized experiences, seamless bookings, and effective communications. The need to provide guests with a modern, engaging website and a frictionless, personalized shopping and booking experience with loyalty capabilities is critical for the long-term growth of today’s successful hotel portfolio. To address th...
Blockchains and Related Technologies
Mark Munger | July 12, 2022
By Mark Munger I still encounter people who ask me to explain what a blockchain is or are confused as to how cryptocurrencies, NFTs, and smart contracts relate to blockchains. Here is my attempt to relay my view of the technologies. This may take multiple blogs, though I’ll attempt to keep it simple. I’m also writing these to get out quickly, so any errors or statements you believe are misleading or wrong, please comment and let me know what I missed. What is a Blockchain? A Blockchain is an internet ledger storing data with new data added as a group called a block. These blocks are connected to each other with links forward and...
Aiden Darling Harbour Opens Its Doors With ASSA ABLOY Global Solutions to Ensure Heightened Hotel Security and Guest Experiences
ASSA ABLOY Global Solutions | July 12, 2022
Property blends VingCard Essence locks with VingCard Allure LED panels enabled with Mobile Access, alongside integrations with Telknonet’s energy management system and Liverton’s check-in kiosks/mobile app to provide enhanced security, guest convenience and hotel sustainability. Stockholm –July 12, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the adoption of its Mobile Access-enabled VingCard Essence door locks combined with sleek and fully customizable VingCard Allure LED panels at the recently opened Aiden Darling Harbour by Best Western. Lever...
ASSA ABLOY Global Solutions and HID Global Named Winners of NFC Forum’s 2022 Innovation Awards
ASSA ABLOY Global Solutions | July 6, 2022
Industry leaders in digital key and identification technology recognized for spurring innovation in supporting NFC-enabled digital credentials in Apple Wallet Stockholm –July 6, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, together with HID Global, a worldwide leader in trusted identity solutions, have been named winners in this year’s NFC Forum Innovation Awards. Out of 12 finalists representing several of the world’s most innovative NFC-based solutions, both companies were ultimately selected due to their advances in providing identity solutions capable ...
Amadeus Launches New iHotelier® Booking Engine to Enable Increased Conversion and Drive Higher Revenues
Amadeus | July 6, 2022
Early results reveal up to a 25% increase in conversion rates for early adopters of the new iHotelier® booking engine versus previous solutions. Its simplified shopping experience, expanded upsell and enhancement capabilities, and highly configurable booking flow enable a more personalized experience to increase hotelier revenue opportunities. The rapid pace of consumer online shopping has contributed to demand for a hotel booking experience that is simple, intuitive, and personalized to guest needs. Independent hoteliers rely on their booking engines to help improve the Brand.com shopping experience, increase direct conversion rates, and...
Mills James Provides Hospitality AV Services to 22 Full-Service Resorts in Mexico
Mills James | July 5, 2022
Properties across Cancun, Riviera Maya, Los Cabos, Puerto Vallarta, and Mexico City are leveraging the award-winning audiovisual provider for live conventions and destination weddings. COLUMBUS, OHIO — July 5, 2022 — Since 1995, Mills James has been delivering on-site AV services for boutique conference centers and high-end hotels across the United States. Today, its Hospitality Audiovisual Services Department is providing the same services to 22 resorts in Mexico. Salvador Bernal, Mills James Vice President of Hospitality, Mexico, will lead the operation from the company’s office in Cancun. “Mexico’s meeting industry is seein...
Four Hotel Applications for NFTs
Larry and Adam Mogelonsky | June 30, 2022
By Larry and Adam Mogelonsky Yes, we know. The crypto bubble is bursting. But the dotcom bust didn’t end the internet, and likewise you shouldn’t ignore this technology. In fact, now that all the hype is dying down, now may be the perfect time to plant the seeds for the decade ahead. For those in need of a refresher, there are innumerous articles on how nonfungible tokens (NFTs) work and what the metaverse promises, but key to all this is the idea of ‘nonfungibility’ or specific points of access or asset governance that are unalterable due to their immutable recordkeeping on a blockchain. NFTs are simply digital identifiers ...
Terranea Resort to Introduce INTELITY Mobile Offering to Elevate Guest Experience
INTELITY | June 30, 2022
One of Southern California’s luxury oceanfront premier resorts will enhance its guest and staff engagement with digital platform from INTELITY ORLANDO, Fla. (June 30, 2022) – INTELITY®, the leading provider of hospitality’s broadest guest experience and staff management platform, announced today a new deal with Southern California destination Terranea Resort to implement the INTELITY platform, bringing a fully digital experience to the guest journey. The iconic property will soon have a mobile guest app with mobile check-in and mobile key, guest messaging, and GEMS®, INTELITY’s suite of rich staff-facing tools for stream...
Leading the Industry: INTELITY Announces Platform Release 5 at HITEC Orlando 2022
INTELITY | June 29, 2022
Reimagined for a simplified and modern user experience, Platform R5 will debut during HITEC ORLANDO, Fla. (June 29, 2022) – INTELITY®, the world’s leading provider of guest experience software, today announced its fifth generation platform, Platform Release 5. The cloud-based INTELITY platform manages guest and resident services and back-of-house operations in a number of hospitality verticals, all on one platform. INTELITY will showcase its Platform R5 during a special event at the 50th Anniversary of HITEC 2022, the world’s largest trade show for hospitality technology. “INTELITY was built on innovation and, by working close...
INTELITY and Incode Technologies Announces Strategic Partnership
Intelity | June 29, 2022
During HITEC Orlando 2022, INTELITY and Incode reveal partnership to greatly enhance check-in verification for hotels and their guests ORLANDO, Fla. (June 29, 2022) – INTELITY®, provider of hospitality’s leading guest experience and staff management platform, today announced at HITEC Orlando 2022 the strategic partnership with Incode Technologies, the industry leader in identity verification and authentication for global enterprises. To further enhance hotels’ operations encompassing a safe, secure, and reliable check-in workflow process, the integration partnership with Incode fulfills hotel requirements for full ID verification a...
Amadeus Launches New Market Forecast Capability to Help Hoteliers Accurately Track Revenue and Manage Costs
Amadeus | June 29, 2022
The enhancement to Amadeus’ RevenueStrategy360TM business intelligence solution is the first of its kind, utilizing historical seasonality and trends alongside the industry’s broadest coverage of forward looking, on-the-books market insights to enable more accurate forecasting. Refreshed daily, the forecasting capability allows hoteliers to gain the most accurate picture of market conditions to power more effective revenue management strategies and differentiate their offer. The hospitality industry has faced over two years of uncertainty and volatility. Hotel teams and revenue managers are operating in challenging times, having...
The Cloud, The Cloud; Should PMS Data Reside in Thee, Mighty Cloud?
Audry MacRae | June 29, 2022
Modern Web Browser hotel property-management systems enable hotels to host data on site to maintain access and control while providing all the mobility benefits afforded by a cloud-based system and with less reliance on IT staff; Visit Maestro in Booth #1325 at HITEC Orlando By Audrey MacRae One of the greatest benefits provided by cloud-based property management systems is also one of its most often misconstrued: That cloud technology is necessary to improve the mobility and functionality of modern PMS. With such rapid leaps in technology adoption over the past several years it can be easy for hoteliers to forget that the PMS has evolv...
McLaren Checks Out of the Ordinary and Into the New QT Newcastle With a Suite of Contactless Cutting-Edge Tech Solutions
McLaren Technologies Asia Pacific | June 29, 2022
AUSTRALIA, 29 June 2022 – Designed with new beginnings and renewal at its forefront, the highly-anticipated QT Newcastle has now opened with a slew of striking and curious new details to dazzle guests – not least of all where technology is concerned. Housed within the heritage-listed, 113-year-old David Jones building on Newcastle’s Hunter Street, QT Newcastle is an important part of the city’s ongoing resurgence and gentrification. The 104-room hotel, which also features a modern-Australian bar and grill, Jana, and rooftop bar, Rooftop at QT, is the cornerstone of Iris Capital’s $700 million reinvigoration of Newcastle’s Eas...
Experience EnhancersTM Collections Extend Agilysys PMS, POS and Inventory & Procurement Systems to Amplify Return on ExperienceTM (ROE)
Agilysys | June 28, 2022
28 applications that improve staff and guest experiences will be showcased in Agilysys Booth #925 at HITEC Orlando 2022 June 27-30, 2022 ORLANDO, FL and ALPHARETTA, GA — JUNE 28, 2022 — As travel returns to record levels, Agilysys, Inc. (NASDAQ: AGYS) is unveiling at HITEC Orlando 2022 two hospitality application collections that elevate return on experience (ROE), a key hospitality metric. Together they comprise 28 integrated extensions to the Company’s core property management systems (PMS), point-of-sale systems (POS), and Inventory & Procurement (I&P) systems. ROE measures how technology creates more engaged and emp...
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Diarmuid Dwyer Appointed Area Managing Director of Hilton’s New York City Managed Portfolio
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CorpHousing Group Acquires Long-Term Rights to The Tuscany Hotel in NYC Via 15-Year MLA
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