Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Technology
Hilton’s Plantation Beach Club Upgrades WiFi Network With Hotel Internet Services to Provide Guests With Latest in Online Connectivity
Hotel Internet Services, Inc. | January 30, 2024
South Floridian timeshare retreat ensures high-speed and reliable WiFi performance for guests seeking internet access for either work or leisure. STUART, Fla. — January 30, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully deployed a high-performance guest WiFi service upgrade at Plantation Beach Club at Indian River Plantation in Stuart, Florida. An oceanfront timeshare consisting of 30 fully furnished units and managed by Hilton Grand Vacations, Plantation Beach Club enhanced its WiFi network capabilities to ensure guest satisfaction with th...
AHLA Announces Global Technology 100 to Lead the Future of Hospitality Tech
AHLA | January 22, 2024
WASHINGTON (Jan. 22, 2024) – Today, the American Hotel & Lodging Association (AHLA) announced the launch of the Global Technology 100 (T100), a group of the world’s best and brightest hospitality technology leaders that will advise the hotel industry on leveraging the latest technology to better serve guests and maximize profitability. T100 replaces three advisory groups within AHLA – HTNG’s Executive Leadership Group, Vendor Advisory Council, and the Industry Advisors. By bringing these groups together under the T100 banner, members can collaborate more closely and reach decisions more quickly. T100 will ensure AHLA stays on t...
IBS Software Acquires APS® for $90 Million as It Targets Major Growth in Hospitality Sector
ABOVE PROPERTY SERVICES (APS®) | January 17, 2024
Acquisition allows IBS Software to add state-of-the-art CRS, PMS and RMS capabilities to its established booking engine and distribution platform, significantly increasing its addressable market in hospitality Atlanta, 17 January 2024 – IBS Software, a leading SaaS solutions provider to the travel industry globally, has reached an agreement to acquire the ground-breaking hotel and travel technology provider Above Property Services (APS®). The $90 million transaction will further solidify IBS Software’s position in the hospitality market and strengthen the brand, to underpin an ambitious expansion of its reach in the hospitality i...
Black Rock Oceanfront Resort Selects Agilysys Hospitality Technology To Expertly Deliver Luxury Experiences, Elevate Guest Returns and Manage Residenc
Black Rock Oceanfront Resort | December 21, 2023
State-of-the-art software solutions cater to guests craving tranquil getaways in a setting committed to sustainability ALPHARETTA, GA. — DEC. 21, 2023 — The ocean is a remedy for many travelers to relieve tension, stress and anxiety. The tranquility of the Pacific Ocean and its idyllic setting is one of the main reasons thousands of people stay at and return to British Columbia’s Black Rock Oceanfront Resort each year. In a world where the term “luxury” is overused, Black Rock Oceanfront Resort sought to elevate its brand by providing staff with the information and freedom to identify hospitality moments and act on them using ad...
Leading Hospitality and Travel Technology Innovator APS® Celebrates Record Year of Growth in 2023
Above Property Services | December 21, 2023
APS doubles client base as demand continues to grow for its transformative future-ready solutions that drive efficiency, productivity, revenue, and cost savings NAPLES, FL – 2023 marked a record-setting year for Above Property Services (APS®), and predicts 2024 will be a game changer for the company and its customers. APS has experienced unprecedented success, solidifying its position as a dominant hotel and travel technology solutions provider. The company has experienced a landmark year of milestones, including new clients, technology integrations, increased transaction volumes, product enhancements, and expanded partnerships. With a...
Trump International Beach Resort Leveraging a Trifecta of Financial Management Tools to Optimize Operations
Aptech Computer Systems Inc. | December 13, 2023
The four-star luxury resort in Miami says the customer service and support for Aptech’s enterprise accounting, business intelligence and budgeting and forecasting software is ‘Outstanding’ PITTSBURGH, December 13, 2023 – Trump International Beach Resort in Miami has selected Aptech to gain access to the financial information it needs to make effective business decisions. The popular luxury destination is leveraging the complete portfolio of Aptech solutions – PVNG, Execuvue, and Targetvue – to streamline all enterprise accounting, business intelligence and budgeting and forecasting processes, making the property more financially ...
Le Méridien Pasadena Arcadia Enjoys a 24% Increase in F&B Revenue Thanks to IRIS’ Mobile Dining
IRIS | December 12, 2023
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column ...
Stayntouch Raises $48 Million in Strategic Growth Equity Investment Led by Sixth Street Growth
Stayntouch | December 12, 2023
New York, December 12, 2023 – Stayntouch, a global leader in cloud hotel property management systems (PMS), today announced it has secured $48 million in financing in a strategic growth equity investment led by Sixth Street Growth, the technology growth investing arm of Sixth Street. Founded in 2012 and acquired by MCR in 2020, Stayntouch offers an intuitive cloud PMS for hotels to streamline operations and connect front and back office functions, including reservations, front desk operations, payments, revenue management and reporting, and multi-property management. In October 2022, the company launched Stayntouch 2.0, which expanded it...
Hotel Kryb I Ly Kro Adopts GuestCast to Address Influx of International Traveler Entertainment Preferences
Hotel Internet Services, Inc. | December 12, 2023
Danish property sidesteps costly television replacement fees while providing travelers with ultimate personalization over content-streaming experiences. Fredericia, Denmark — December 12, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, together with local Danish supplier and IT infrastructure developer, Itplan, has announced the successful deployment of the GuestCast content streaming solution by Hotel Kryb I Ly Kro. Situated in Fredericia, Denmark, the privately operated boutique property with GuestCast can now cater to a growing number of international trav...
Decoding AI Governance: Insights from Personal Experimentation to Policy Making
Mark Munger | December 11, 2023
By Mark Munger AI is making headlines with breakthroughs that are met with awe, skepticism, or indifference. The headlines herald new advancements that depending on the author’s viewpoint, are either transcending, existential, or in some cases just ho-hum. These advancements are revolutionizing capabilities, propelling both personal ambitions and corporate objectives. For forward-thinking business leaders, AI integration is non-negotiable. Consumers are reaching new productivity peaks as government policymakers contemplate regulations. The trajectory of AI is steep and inclusive, promising benefits across the spectrum. AI will continue t...
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Unique forward-looking market insights show the top global destinations for holiday travel, with Mexico and APAC leading the way As we head towards the festive season, hoteliers are preparing for demand as people look to travel over Christmas and New Year’s Eve. Global technology provider Amadeus, with its unique forward-looking business intelligence data, is seeing a peak in demand over the Christmas and New Year period across major markets around the world. Amadeus’ Demand360+® data as of November 27, 2023, shows that global hotel occupancy for the weeks of Christmas and New Year’s is already at 23%. This is up 10 % fro...
Cloud5 Communications Partners With PureHD to Provide Hotels New Guestroom Entertainment Option
Cloud5 Communications | December 6, 2023
This strategic relationship further solidifies Cloud5’s reputation as the leading end-to-end provider of hospitality-focused IT solutions and services. Chicago, IL. — December 6, 2023, Cloud5 Communications, the leading provider of IT solutions and services for more than 5,000 hotels across the Americas, today announced its partnership with PureHD, a leading provider of digital, high-definition, interactive streaming solutions for the hospitality industry. Through this partnership, Cloud5 will now offer in-room entertainment, on-demand streaming, and free-to-guest television in addition to its award-winning HSIA and telecommunication...
Nomadix Expands Hotel TV Casting With New Version of Google Chromecast
Nomadix | December 5, 2023
Solution Addresses Industry Changes from Google and Netflix without Disruption or Unnecessary Upgrades LOS ANGELES – December 5, 2023 — Nomadix® Inc., bringing connected experiences to life, today announced the expansion of its TV Casting solution. The hospitality industry has been facing two major TV Casting challenges: the end of sale for Chromecast v3 and the Netflix account-sharing policy changes. Nomadix solved both with its latest release, making it simple for guests to enjoy their own shows, including Netflix, on its hospitality-focused Nomadix Casting platform. Customizable to align with each hotel’s brand and wi...
Spark by Hilton Leverages Think Simplicity at Germantown, DC Location
Think Simplicity | December 5, 2023
Think Simplicity’s communication system provides rebranded hotel with end-to-end communication hardware and software platform BONITA SPRINGS, Fla., Dec. 5, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today Spark by Hilton™ will utilize the company’s communication platform at its Germantown Washington DC North location. Spark offers modern hospitality at a budget-friendly price. The brand brings to the metropolitan DC market a fresh, practical, and comfortable alternative for travelers seeking a convenient and high-q...
Shephard’s Beach Resort Maximizes Guest and Property Security With Surveillance Camera Deployment by Hotel Internet Services
Hotel Internet Services, Inc. (HIS) | November 29, 2023
Luxury Florida property leverages enhanced camera technology in order to instantly identify and respond to potential safety threats in real-time. CLEARWATER BEACH, Fla. — November 29, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its successful implementation of a robust network of security camera solutions at Shephard’s Beach Resort in Clearwater, Florida. An upscale location featuring breathtaking views that attract a diverse range of guests from across the globe, Shephard’s Beach Resort through its latest technology investment with HI...
4 Tech Tools Guaranteed to Boost Hotel Revenue
iVvy | November 28, 2023
Tired of outdated hotel management methods that leave guests feeling unimpressed and your revenue stagnant? We've rounded up four tech tools that are sure to boost your hotel's bottom line. From virtual tours that transport guests from screens to your suites, to cloud-based systems that ensure your staff stays connected, these tools are a must-have for any hotelier looking to stay ahead of the curve. For the full list, download iVvy’s free ebook ‘The Definitive Guide to Hospitality Technology’ - click here Virtual Tours Studies have shown that hotels that showcase virtual tours on their website see customers spending ...
How AI Will Create Adaptable Hotel Websites
Adam Mogelonsky, Larry Mogelonsky | November 22, 2023
By Adam Mogelonsky, Larry Mogelonsky Unveiled just over a year ago, ChatGPT is still foremost on our minds and numerous hoteliers already see the value in how this technology will scale their businesses in the near future. But what underpins ChatGPT is what’s called machine learning (ML) and there are several companies that have been in weeds with it for long before this became a buzz term. Namely, using ML we can now reorder and rewrite website content on the fly to adapt to the customer at any stage of the guest journey. This idea of adaptable hotel websites with automated personalization and integrated booking engines (IBEs) that h...
Ruling Against Google Chromecast Has Major Implications for Hotel Industry
Mark Munger | November 8, 2023
By Mark Munger With my work in the hospitality industry, I have designed and implemented a variety of in-room technology. One piece of this technology is the guest’s ability to “cast” the video from a local device to the TV in their room. Chromecast is the most popular method for casting and a court ruling earlier this year raised concerns about the legality of using Chromecast. A July 2023 court ruling found Google's Chromecast devices infringe patents held by Touchstream Technologies, a New York based company. While few took notice, this could have wide-ranging impacts on the hospitality sector. Google filed an appeal in Septemb...
InnSpire and Techlive Expand Partnership With the Addition of Airtime Cloud-Based Digital Streaming Service
InnSpire | November 7, 2023
Newly expanded strategic alliance to create more streamlined hotel operations and a more robust in-room IPTV experience for guests of InnSpire-powered properties around the globe. Stockholm & Washington DC – November 7, 2023 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, today announced the expansion of its 5-year strategic partnership with Techlive International, a global provider of comprehensive content portfolio and global TV services to the hotel and healthcare sectors. The new agreement has ...
Pennyhill Park Hotel & Spa Adopts VingCard Door Lock Technology for Enhanced Security and Solution Reliability
ASSA ABLOY Group | November 7, 2023
Luxury 124-room hotel deploys VingCard Signature RFID locks by ASSA ABLOY Global Solutions to ensure guest peace of mind using the industry’s latest in security encryption. Stockholm –November 7, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful implementation of its VingCard Signature RFID door locks by Pennyhill Park Hotel & Spa in the UK. A high luxury property situated on more than 120 acres of scenic countryside views, Pennyhill Park Hotel & Spa with its VingCard locks can now ensure that each guest experiences a safe environmen...
How Hotels Are Turning to AI
JLL | November 6, 2023
Hotel rooms are starting to feel like they were made just for you. Personalized music plays when you open the door. Lighting and air-conditioning are set to your ideal levels. A menu of the family’s favorite movies pop up on the TV, while the mini fridge is free from any food allergies. Behind it all: a hotel industry racing to deliver unique guest experiences fuelled by new technologies and artificial intelligence. “If knowing your guest is a priority to winning loyalty and increasing spend, then AI has tremendous potential in helping build guest profiles,” says JLL’s hotel asset management expert Ross Beardsell. “If a gue...
Kickapoo Lucky Eagle Casino • Hotel Chooses Agilysys to Elevate Guest and Staff Experiences at Food & Beverage Outlets
Kickapoo Lucky Eagle Casino • Hotel | November 2, 2023
Texas casino and hotel bets on leading hospitality technology provider for real-time reporting and analytics to optimize gaming, dining activities and more ALPHARETTA, GA – NOV. 1, 2023 – According to the American Gaming Association Outlook, the U.S. gaming industry had been moving forward at a strong pace during the first quarter of 2023 but was expected to decelerate through the end of the year due to economic uncertainty, among other reasons. Despite possible headwinds, Kickapoo Lucky Eagle Casino • Hotel has upped its game and invested in cutting-edge hospitality software solutions from Agilysys to accelerate growth and ...
Amadeus Extends Partnership Agreement With Hilton for Business Intelligence Solutions
amadeus | November 2, 2023
Amadeus will continue to supply Hilton with data insights from Demand360+®, Agency360+®, and Revenue Strategy360TM For hoteliers today, having a clear picture of performance for the coming months is essential to understand booking trends and stay ahead in a competitive industry. To address this need, Amadeus and Hilton have extended their partnership agreement to provide Hilton access to Amadeus’ comprehensive hospitality industry data, including historical and 12 months of forward-looking market insights to power revenue management strategies. Additionally, Amadeus will continue to be the exclusive provider of forward-looking booking...
Hotel Chatbot: Top Benefits for Hoteliers
Eva Lacalle | October 31, 2023
By Eva Lacalle Are you wondering what a hotel chatbot is and whether it’s suitable for your property? From answering questions to providing relevant information, this emerging technology is changing how hotels interact with guests. And they can do it 24/7. Hotel chatbots are the perfect solution for modern guests who look for quicker answers and customer support availability around the clock. If you want to know how they can help your property thrive, keep reading to discover their benefits. What is a hotel chatbot? A hotel chatbot is a technology that assists guests and customers in the hospitality industry. It can respond to que...
1
Industry Happenings
2
Technology
3
Operations
4
All Things Independent
5
Appointments/People on the Move
Today's News
AAHOA’s Hoteliers Push Forward Impactful National Advocacy Agenda in Washington, D.C.
We Work Hard to Make It Look Easy
STR Weekly Insights: 3 – 9 March 2024
College & University Hotel Ownership Symposium – Key Takeaways
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.