Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond
David Berger | January 16, 2020
Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages
Volara | January 8, 2020
Technology
Most Companies Host Their Holiday Parties in January, According to Tripleseat’s Recent Survey
Tripleseat | December 5, 2019
Award-winning hospitality software company releases top trends for venue bookings around this holiday season CONCORD, Mass., Dec. 5, 2019 --Â Tripleseat, the leading web-based sales and event management platform, released today a holiday booking trend report highlighting the most popular days of the week, month, specialty cocktail, theme, among others. In surveying event and sales managers at venues using their software, Tripleseat found that majority of companies wait to hold their holiday company parties until January and most are scheduled on either Thursday or Saturday. With the mission to better understand how companies are plannin...
Northwood Hospitality, Implements the Entire BirchStreet Systems Procure-to-Pay Automation Portfolio – Including New BirchStreet Pay – to ...
BirchStreet Systems, Inc. | December 4, 2019
NEWPORT BEACH, California - BirchStreet Systems, the market leader in procure-to-pay software for the hospitality industry, announces today that Northwood Hospitality has implemented BirchStreet’s full suite of modules, including new BirchStreet Pay. Northwood Hospitality already leveraged BirchStreet’s eProcurement and AP Automation modules. By adding Invoice Management, Capital Projects Management, Labor Management, and Recipe & Menu Management, Northwood Hospitality will have an end-to-end solution that improves spend compliance, drives back office efficiencies, expands food and beverage margins, and more. The company anticipate...
A Make-or-Break Issue for Hotels: Guests Want Cybersecurity
Margaret Ady | December 3, 2019
By Margaret Ady These days, we tend talk about cybersecurity far less than we talk about melting icebergs or political problems or plastic straws. And, of course. Those are things we can do a little something about; we can make our own tiny dent in the environmental crisis or get out the vote, but cybersecurity is one of those problems that feel far out of most our hands. Yet, we all have important, essential, identifying information flying around the web, apps, stores, airlines, and—hotels. Consumers are relying on businesses to be transparent and secure, and hotels are one of the most targeted industries (just behind retailers) by cybe...
LVMH Hotel Management’s Cheval Blanc Randheli Partners With InnSpire to Adopt Luxury Guest Connectivity Platform
InnSpire | December 3, 2019
Exclusive private island resort in the Maldives rolls out InnSpire’s leading guest experience solutions to provide guests with unprecedented control over the digital guest journey Malé, The Republic of Maldives – December 3, 2019 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has been selected by Cheval Blanc Randheli in the Maldives to provide its full suite of guest connectivity and digital guest journey solutions across the property. InnSpire's award-winning digital solutions work as one to p...
Benchmark Inn Partners With HIS to Cater to Guest Demands for Content Casting Functionality With BeyondTV GuestCast®
Hotel Internet Services, Inc. | December 3, 2019
Historic Massachusetts property leverages advanced casting solution to cost-effectively provide guests with convenient access to personalized content while safeguarding sensitive login information. PROVINCETOWN, Mass. — December 3, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the addition of content casting abilities at the Benchmark Inn with its successful implementation of BeyondTV GuestCast®. Providing its guests with a tranquil setting near the center of Provincetown, Massachusetts, Benchmark Inn nonetheless recognized the need to conform to guest preferences for p...
30th Year of the Host Users Group Conference
Springer-Miller Systems | December 3, 2019
A Unique Conference Run by The Users, for The Users Stowe, Vermont – December 3rd, 2019 – This year, Springer-Miller Systems celebrated their 30th year anniversary of the Host Users Group Conference in Kohler, Wisconsin at The American Club, a five-star, five diamond hotel that has been part of the hospitality industry for over 50 years. The Host Users Group Conference (HUG) is a unique conference in the sense that it is run by the users, for the users. Each year, a different SMS|Host property hosts the conference, and the planning and execution is led by a group of voluntary board members, all users of Springer-Miller solutions. â€...
Pegasus Partners With Shiji Group to Grow Asia-Pacific Market Presence
Pegasus | November 26, 2019
The new Pegasus increases Asia expansion through partnership With Shiji Distribution Solutions (LONDON) November 26, 2019 — Pegasus, a leading provider of hotel distribution and e-commerce solutions, is partnering with Shiji Group, a global technology provider for the hotel, retail, food service and entertainment industries, to expand distribution connectivity into the Asia-Pacific market. As part of the relationship, Shiji Distribution Solutions will serve as a new connectivity partner to Pegasus. Shiji Distribution Solutions will enable connections to the popular booking platform WeChat, as well as third party distribution from the ...
IDeaS Achieves Global Customer Support Certification From Hotel Tech Report
IDeaS | November 21, 2019
IDeaS earns high scores across the GCSC Rubric for its pre-emptive support, reactive support, coaching and customer validation Tweet This: @IDeaS_RevOpt received the Global Customer Support Certification from @hoteltechreport. IDeaS earned high scores across all key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation. www.ideas.com/news MINNEAPOLIS—Nov. 21, 2019—IDeaS Revenue Solutions has received Hotel Tech Report’s Level III Global Customer Support Certification (GCSC). Awarded for its heavy investments into tools, processes and strategies to ensure the ongoing success o...
Travel Industry Apps and Websites Continue to Play Catch-Up With Digital Leaders in Other Industries
J.D. Power | November 20, 2019
COSTA MESA, Calif.--November 20, 2019--When it comes to customer satisfaction, many of the travel apps and websites created by legacy hotel, airline and rental car brands are lagging those of digital native online travel agencies (OTAs) and travel industry disruptors, such as Uber, Lyft and Airbnb. But that’s not all. According to the J.D. Power 2019 U.S. Travel App Satisfaction StudySM and the J.D. Power 2019 U.S. Travel Website Satisfaction StudySM, both released today, all travel industry websites—even those operated by digital natives—score substantially lower in customer satisfaction than do high-scoring websites in other industrie...
Courtyard Bucharest Floreasca Maximizes Guest Security and Convenience With ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | November 20, 2019
New 259-guestroom hotel implements VingCard RFID door locks with Mobile Access alongside other ASSA ABLOY Global Solutions platforms to ensure a safe and seamless guest experience. Stockholm – November 20, 2019 – ASSA ABLOY Global Solutions has announced the successful implementation of its advanced security access platforms at the Courtyard Bucharest Floreasca. A recently opened hotel located within the business area of Bucharest, Courtyard Bucharest Floreasca is able to provide each guest with both seamless and secure access to their guestrooms using VingCard Signature RFID and VingCard Flex door locks equipped with Mobile Access func...
Shujaat Khan at Capital Hilton Tells Us Why He’s Not Looking for Another Concierge Platform
ALICE | November 20, 2019
Shujaat Khan, Head Concierge at Capital Hilton in Washington D.C., gives us an inside look at how ALICE has helped enhance the hotel’s concierge services. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE's dedicated concierge module, ALICE Concierge, lets concierges track all requests with one system and allows for easy access of all relevant guest records through its PMS integration and Google vendor database. Khan has been welcoming hotel guests as a concierge at the 550-room Capital Hilton for more than ...
Hotel St. Michel Adapts to Latest Guest Wi-Fi Trends by Partnering With Hotel Internet Services
Hotel Internet Services, Inc. | November 19, 2019
Historic and European style property leverages HIS expertise to cater to guest demands for high speed and multi-device compatible internet connectivity. CORAL GABLES, Fla. — November 19, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful enhancement of guest Wi-Fi services at the Hotel St. Michel. Situated within a historic 1920s era building and providing its guests with a combination of classic charm and contemporary design, Hotel St. Michel recognized a vital need to leverage HIS resources and industry knowledge to update its Wi...
ME Dubai Partners With InnSpire to Offer Complete Digital Guest Journey Ahead of 2020 Opening
InnSpire | November 19, 2019
InnSpire, a leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has been selected by ME by Melia to implement its full stack of connectivity and guest engagement solutions at the much anticipated ME Dubai when the property opens in 2020. InnSpire’s award-winning digital solutions work collaboratively to allow for guest control over their entire travel experience, from guestroom access to temperature and lighting. As such, InnSpire’s offerings at the ME Dubai will include the company’s full-featured Guest Journey App, it...
The Digital Guest Journey Advances With Maestro PMS Mobile Check-Out and Tablet eFolio Display
Maestro PMS | November 19, 2019
Property-Branded Tablet eFolios and Mobile Check-out Give Guests Mobile Convenience that Supports Environmental Sustainability November 19, 2019 – Mobile operations and environmental sustainability are two of today’s top hospitality trends. Guests want to control as much of their hotel experience as possible on their mobile device. They also want to support hotels and businesses that demonstrate environmental sustainability. Maestro PMS’ integrated Tablet eFolio Display and Mobile Check-out hotel software applications give guests the mobile control they want while reducing the property’s wasteful paper consumption. “Maestroâ€...
CustomerCount® Adds Text Analytics Upgrade to Customer Feedback System
CustomerCount | November 19, 2019
INDIANAPOLIS, IN (November 19, 2019) – CustomerCount®, leader in online customer feedback management, partners with  Keatext  to incorporate the option of text analytics into its popular system.  Now CustomerCount offers the upgraded version of the Montreal-based company’s sophisticated analysis component as part of its growing suite of services. [caption id="attachment_210418" align="alignright" width="250"] Bob Kobek[/caption] CustomerCount clients use Keatext directly through its robust report portal for text categorization, text clustering, concept/entity extraction, production of granular taxonomies, sentiment analys...
CRM: Fact vs. Fiction
NextGuest Digital | November 14, 2019
By Mikael Fries, Vice President Sales Excellence, NextGuest CRM Some hotels have it, others do not. There is a lot of talk about it, but, unfortunately, there are many variations and definitions of what Customer Relationship Management (CRM) really is. Because today’s customers are overwhelmed with options and information, it’s more important than ever to build strong customer relationships and nurture them before, during, and after those guests stay on your property. Many CRM systems can be used to solve operational issues, as well as gather data on customers and then use that data to bring those customers back time and time again. In...
Lodging Interactive Launches RFPAssist – Evolutionary Group Sales System for Hotels
Lodging Interactive | November 13, 2019
PARSIPPANY, NJ - November 13, 2019 - Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its RFPAssist Group Lead Sales System for the hospitality industry. An industry first, RFPAssist combines Facebook Messenger marketing automation with 24/7 customer service agents. This combination enables hotel sales managers to capture group and event leads 24/7 and to book more group business. “RFPAssist is an evolutionary sales system for the hospitality industry that enables properties to ‘service’ inbound group leads 24/7 a...
RoomKeyPMS Hires Luxury Hotel Expert to Join Customer Support Team
RoomKeyPMS | November 13, 2019
November 13, 2019 – Vancouver, BC – RoomKeyPMS is excited to announce the hiring of another Customer Support team member, Katie Knight, who is an expert in luxury hotel brands. Recently relocated from Australia, Katie worked as a Reservations Agent and then Systems Coordinator at the luxury hotel brand Spicers Retreats, a RoomKeyPMS client. While in this role, Katie implemented and maintained all aspects of technology and rates, including PMS, OBE, Channel Manager, RMS, Livechat and OTA’s, and provided training and support to her team members. Prior to this in-depth role, Katie had even more relevant experience as a Training, Suppor...
NextPax Travel Technology Announces Record Year for Client Acquisition, Innovation, Partnerships, Integrations, Awards and New Market Expansion
NextPax, Inc. | November 12, 2019
Fastest growing global connectivity provider delivers more advanced automation and global reach to optimize bookings for hotels and vacation rentals Salt Lake City, Utah (November 12, 2019) - NextPax, the most advanced channel management technology provider for hotels, resorts and vacation rentals worldwide, marked another consecutive year of impressive milestones. With a record number of new clients, integrations, awards, product enhancements, and partnerships, the company has become the fastest-growing global connectivity solution in the hospitality industry. NextPax landmark accomplishments include: Winner of the prestigious Ame...
Hotelogix Launches Its Automated Coaching Engine- ACE, to Realize Expedited Product Evaluation Experience for New Users
Hotelogix | November 12, 2019
Bangalore, 12/November/2019: Hotelogix, a leading cloud-based Hotel Property Management System provider has announced the launch of A.C.E. – Automated Learning Engine, that aims to bring more power in the hands of users. This one-of-a-kind initiative will enable hoteliers to explore the system in all its depth before buying – expediting the process of evaluating and investing in a Cloud PMS. “The intention behind this initiative is to empower hoteliers to experience our product before they make their buying decision. With interactive coaching guides hand holding them through their discovery phase, we believe this module will be trans...
Le Meridien Hotel Boosting Its Bottom Line and Personalizing Service With AVaStar
AVaStar | November 12, 2019
By self-operating its audiovisual/event technology services via the AVaStar program, this Chicago hotel is seeing an almost 40% year-over-year improvement in profitability in less than six months [Gaithersburg, Md.—November 12, 2019]— AVaStar, the hospitality industry’s first subscription support program for audiovisual/event technology services, is driving profitability for Le Meridien Chicago Oakbrook Center. The contemporary hotel, featuring approximately 4,000 square feet of event space, has taken control of its destiny and relationship with customers. A few months ago, management began looking for a solution that would increase re...
Verdant Named a Fastest Growing Company in North America on Deloitte’s 2019 Technology Fast 500â„¢
Verdant | November 7, 2019
Attributes 218% revenue growth to increased brand awareness, repeat business from loyal customers, and the easy-to-install plug-and-play nature of its solutions [Montreal, Quebec — November 7, 2019] — Verdant today announced it ranked No. 418 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 25th year. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2015 to 2018. Verdant grew 218% during this period. Alain Belanger, Verdant CEO, credits demand for Ve...
HX News: dormakaba’s RT Plus BLE-Enabled RFID Lock Offers Easy Upgrade from Magstripe
dormakaba | November 6, 2019
HX 2019: Visit dormakaba in Booth #1409 Jacob K. Javits Convention Center NYC, November 10-11, 2019 Ready to Convert to RFID? HX Attendees Can See How dormakaba’s RT Plus Lock Simplifies Transition from Magstripe to Mobile-Enabled RFID MONTREAL, November 6, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks will demonstrate its new RT Plus mobile-enabled RFID guestroom electronic door lock at HX booth 1409. The RT Plus has BLE (Bluetooth Low Energy) technology integrated in its reader and is ideal for magstripe or mechanical lock retrofit. dormakaba is a total solution provider for the hospitality...
Learn How to Drive Employee Engagement and Improve Enterprise Communications With Beekeeper at HX: The Hotel Experience Powered by AAHOA
Beekeeper | November 5, 2019
Punch your HX Passport at Beekeeper Booth 1020, November 10 – 12, at the Javits Center in New York, for a chance to win $5,000! San Francisco -- Nov. 5, 2018 -- Beekeeper, the leading communication and operations platform for connecting a hotel’s non-desk workers across locations and departments, will be at HX: The Hotel Experience Powered by AAHOA next week. The digital operations platform is delivering the ultimate guest experience by cultivating an undeniably empathetic employee experience. Considering that the current hospitality workforce gap has reached unprecedented levels (with the U.S. Bureau of Labor Statistics estimating mor...
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