Karen O'Neill | September 3, 2019
By Karen O'Neill, President-Americas at Knowcross In the world of hospitality, hoteliers are faced with the dual responsibility of providing for their guests while also ensuring their staff has all the tools required to deliver an exceptional guest stay. As the need for innovation continues to evolve in order to enhance guest experience, the staff experience should also find itself on a similar, transformative path. To successfully adapt to the constantly evolving hotel landscape and meet guest demands, hoteliers must leverage effective service quality and optimization technology. However, while vetting prospective platforms, it’s imp...
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