smart strategies

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Walking In Your Customer’s Shoes

Courtyard by Marriott | June 10th, 2019

smart strategies

Hospitality Financial Leadership: Conducting Financial Operations Reviews

David Lund | June 10, 2019

By David Lund Hands down one of the best experiences I ever had in my career was being part of the team that reviewed the financial performance of the hotels in my region. The reason I enjoyed it so much, and have such great memories, is because I learned so much at each one and not only did I learn about the business of hotels, I had a lesson in people. The review team consisted of my boss, the hotel GM, the hotel Controller and me. In addition to the four of us, one by one the other executives or department heads would be in attendance or be called when it was their turn to review their area. The examination was a low-tech event. No P...

Walking In Your Customer’s Shoes

Courtyard by Marriott | June 10, 2019

By Shep Hyken You may have heard the expression, “Take a walk in your customer’s shoes.” The idea is that you put yourself in the customer’s position and see the situation through their eyes. This is good advice for those who have customer-facing responsibilities. You may have heard other versions of this expression. One of the more humorous versions is, “Walk a mile in your customer’s shoes, and once you’re a mile away, you can say anything you want about the customer and they can’t hear you.” I said it was humorous. I didn’t say it was right. Recently, I was speaking at a convention in Philadelphia, where I h...

Succession Planning in Family-Owned Hotels

Dr. Jean-Philippe Weisskopf | June 6, 2019

How can hotel successions be more appealing to the next generation and overall be more successful? By Dr. Jean-Philippe Weisskopf Succession planning plays an important role for any entrepreneur and has become a central strategic component for company owners and managers. A recent study on Swiss small and mid-sized enterprises (SME) by a large Swiss bank highlights the importance of this topic. According to this study, 3/4 of managers have spent time and effort on succession planning. This is not surprising considering that some 70'000 to 80'000 SMEs will face a generational change in the upcoming years in Switzerland alone. This step ...

20 Laws of Hotel Prospecting

Michael DeJesus | June 6, 2019

By Michael DeJesus Sales prospecting should not be an afterthought, rather, it is the foundation sales is built upon. If we remove prospecting from the equation, our business will be affected very quickly. With social media's increase in popularity, prospecting has actually become easier as we can now search for business opportunities online. However, most salespeople still find excuses to not incorporate this very valuable exercise into their daily routines. To be successful, we cannot rely solely on repeat business or business that falls into our lap. As we saw in 2009, with the economic downturn, it was evident that salespeople were...

Hôtel Du Louvre Reopens, Joining The Unbound Collection by Hyatt

The Unbound Collection by Hyatt | June 6, 2019

CHICAGO (June 6, 2019) - Hyatt Hotels Corporation (NYSE:H) announced today the official reopening of Hôtel du Louvre following a complete renovation. As part of The Unbound Collection by Hyatt, a collection of distinct hotels with their own narrative, Hôtel du Louvre sits in the heart of the city's Palais-Royal district, surrounded by the Musée du Louvre, the Comédie-Française, the Palais Garnier and Palais Royal. The 164 rooms and suites have been fully redesigned to reflect the hotel's original Parisian style, with high ceilings, elegant moldings, marble floors reminiscent of the Opéra Garnier a...

RLH Corporation Signs With Donaldson Development Group for New-Build Red Lion Hotel in Fort Valley, Georgia

RLH Corporation | June 6, 2019

DENVER (June 6, 2019) — RLH Corporation (NYSE:RLH) announced today the signing of a franchise license agreement for a new build 110 room Red Lion Hotel and Conference Center in Fort Valley Georgia. Fort Valley is home to Fort Valley State University, a public historically black university (HBCU) and headquarters for the Blue Bird Bus Company. The hotel will offer a pool, exercise room, plaques and tributes to local civil rights/civic leaders and a business center. The development surrounding the hotel will also feature a conference center, six screen movie theater and a restaurant/bar. The hotel and surrounding offerings are being...

The Briad Group Celebrates Groundbreaking of Element by Westin Wood-Ridge, NJ

June 6, 2019

Wood-Ridge, NJ, June 6, 2019 – Element by Westin, part of Marriott International, celebrated the groundbreaking of Element by Westin Wood-Ridge on Wednesday, June 5. Located at 269 & 359 Route 17 South, the upscale lifestyle hotel will provide guests with easy access to Routes 3, 17 and the NJ Turnpike and will be less than 10 miles from New York City. The property will also place guests across the street from Teterboro Airport and will be minutes away from the upcoming American Dream Meadowlands, a retail and entertainment complex which is planned to contain more than 500 stores. The Wood-Ridge location will represent the thi...

Beekeeper to Talk ‘Talent’ and How Technology Can Attract, Retain Employees at HITEC

Beekeeper | June 6, 2019

Join Connie Rheams on June 19th at 2:00 p.m. on the HITEC Minneapolis show floor to discuss how operations-focused communication strategies help hotels thrive and keep employee satisfaction high; Visit Beekeeper in Booth 919 San Francisco, June 6, 2019 — Hoteliers looking for proven ways to attract and retain top talent should plan to attend a breakout session at HITEC Minneapolis this month led by Beekeeper. "Hospitality: The People Business" will take a hard look at employee engagement and how operations-focused communication strategies will help hotels thrive and keep employee satisfaction high despite current low unemployment rates a...


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