elizabeth weiner

/Tag: elizabeth weiner

elizabeth weiner

Talking Environmental Psychology and Guest Experience with Aesthetics Expert Elizabeth Weiner

James Houran | February 7, 2018

By James Houran All people and places give off "vibes." Forming impressions of other people depends on much more than what we consciously see or hear. One UCLA study found that up to 93% of communication effectiveness is determined by more subliminal, nonverbal cues. Our impressions of places are created in a similar manner. In hospitality settings, "staff-guest interactions" are critically important determinants of positive guest experiences, but so too are the unspoken aesthetic aspects that define the physical environments that set the stage for hospitality services. At the 2017 Cornell Hospitality Research Summit, AETHOS spoke with ...

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.