chatbot
ReviewPro, a Shiji Group Brand, Launches Innovative Guest Experience Automation™
Guest Experience Automation™ | March 10, 2020
The launch campaign will enable widespread adoption of AI and automation by offering free service in 2020 for the first 500 qualifying hotels, up to a value of 1.2 million euros. Barcelona, 10 March, 2020: ReviewPro, a Shiji Group brand, has driven the guest experience management landscape for over a decade and is now making a decisive move into AI-powered automation with its new product Guest Experience Automation™. The product launches with an offer of free service in 2020 to the first 500 qualifying* hotels up to a value of 1.2 million euros, to empower them to act now because “Guests Won’t Wait.” Find out more at guestwontwait....
Tourism Businesses Need to Get On Board the Voice Search Revolution
MyTravelResearch.com | September 26, 2017
Optimise your digital presence online for the new conversational age. Voice search algorithms will do the rest for you. The travel industry in Asia Pacific should prepare itself to maximise business from voice searches online. Simply optimise your digital online presence by building reputation, trust, authority and relevance and the voice recognition algorithms of Google, Apple, Amazon and others will do the rest for you – mostly. That was the recommendation by Bronwyn White, tourism strategist and co-founder of MyTravelResearch.com. She was addressing an audience of tourism marketers at the Tourism Marketing Rockstar Convention, ...
Why Chatbots Are Transforming the Travel Industry
MyTravelResearch.com | September 11, 2017
With chatbots, customers can manage their own bookings without needing to wait on the line for the next available representative. By Bronwyn White Chatbots can be simply defined as artificial intelligence programs that conduct conversations with humans through chat interfaces. Consider a chatbot as a personal assistant who can respond to enquiries or give recommendations on a certain topic in a real-time manner. Research shows that more consumers are using messaging apps compared to social networks, and this trend is fast extending to the travel industry where we are seeing chatbots as messenger apps being rolled out as a new and immedi...
Chatbots in the Hospitality Industry
Abdulrahman Jogbojogbo | July 24, 2017
by Abdulrahman Jogbojogbo The premise of a chatbot is simple - automate communication and act as a window to access a service. In the hospitality industry, one which is built around making the customer alpha, communication and information transactions must be smart, swift, insightful and analysable. Chatbots are hence the perfect tool for this type of communication and service provision. They live in messaging apps where today's internet user spends a significant portion of his time, they are also cheap in the long run and can provide deep insights into customer preferences that can greatly improve offerings for the the customer, the al...
Lessons Learned From Building a Chatbot
Margaret Ady | August 2, 2016
By Margaret Ady Build a chatbot in a day? Challenge accepted. Since April, when Mark Zuckerberg announced the launch of Facebook Messenger's platform, which allows anyone to build custom bots in Messenger, the tech industry has lost its collective mind over bots. As of July 1, there were already 11,000 bots on Facebook Messenger, and a whopping 23,000 developers signed up for its bot engine. Not to mention thousands and thousands of articles covering the bot revolution and how bots will be the death of mobile apps, how they represent the future of customer service, and so on. To better understand the hype, I decided to build one. And ju...
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