How Technology Is Making De-Flagging Easier and Levels the Playing Field for Going Independent
Aaron Shepherd | October 31, 2023
Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Operations
Strawberry Leverages Seamless Mobile App Compatibility of ASSA ABLOY Global Solutions and Zaplox to Deploy Room Keys in Apple Wallet
ASSA ABLOY Global Solutions | June 26, 2023
Strawberry hotels become one of the first outside North America to experience the ease and enhanced efficiency of adopting room keys in Apple Wallet through cooperation with ASSA ABLOY Global Solutions Mobile Access and Zaplox mobile key lifecycle management solutions Stockholm –June 26, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, together with Zaplox AB publ) (“Zaplox”), a trusted provider of digital guest solutions for the hospitality industry, have announced the deployment of room key in Apple Wallet by Clarion Hotel Post. The first Strawberry property...
Great Wolf Resorts Partners With APS to Modernize Reservations Technology
Above Property Services (APS™) | June 22, 2023
The family-friendly indoor waterpark resort brand upgrades to world's fastest, most advanced solutions for reservations, distribution, call center, packaging, analytics, and continuous pricing NAPLES, FL – (June 22, 2023) – Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience. Great Wolf Resorts has always been focused on providing the b...
Maestro PMS Enables Secure Online Payments With Integration to TransForm by b4
Maestro | June 22, 2023
Joint solution helping hotel operators to prevent fraud and mitigate losses; Visit Maestro PMS in Booth 1225 and b4 at Booth 1232 at HITEC Toronto June 26 to 29 MARKHAM, Ontario, and HALIFAX, Nova Scotia, June 22, 2023 — Maestro PMS is making hotel payments easier than ever, thanks to the recent integration with b4’s online payment platform, TransForm. TransForm helps hotels fight fraud and win more chargebacks by ensuring raw credit card data stays hidden from everyone except the cardholder. By passing encrypted credit card data directly into the correct Maestro PMS ledger, hoteliers and their customers benefit from a process that...
P3 Places the Booking Engine at the Heart of Hotel E-Commerce Experience at HITEC 2023
P3 Hotel Software | June 21, 2023
Dublin & Denver — June 21, 2023: Hotel operators at HITEC Toronto will have an opportunity to learn how they can automate tasks, enhance the guest experience, and boost direct revenue by placing their booking engine at the heart of their e-commerce experience. Hotel technology company P3 will demonstrate how features such as content customization, booking interconnected rooms, mobile payments, upselling, online check-in/checkout, and self-service kiosk systems can be integrated seamlessly into the online guest journey. P3 Chief Executive Phelim Pekaar said that cloud-based property management systems with APIs and integration plat...
Maestro All-In-One PMS to Showcase Two Way Engagement Tool GuestXMS’s Newest Features at HITEC Toronto
Maestro | June 20, 2023
Independent hoteliers say the new check-in/-out via SMS feature is a big hit and messaging over SMS is enabling them to compete more effectively with the big brands; Visit Maestro PMS in Booth 1225 at HITEC Toronto June 27 to 29 MARKHAM, Ontario, June 20, 2023 — Next week at HITEC® Toronto, Maestro PMS will showcase a NEW suite of features to its innovative mobile engagement and feedback tool, GuestXMS. The enhancements are enabling operators to gain enhanced insight into guests’ needs and expectations. Powered in collaboration with Fetch, GuestXMS gives independent hoteliers access to two-way SMS, case-management capabilities, an...
Introducing: Optimized Hotel Revenue Management From Anywhere With Daily Rate Manager in Chorum Mobile
Jonas Chorum | June 15, 2023
Jonas Chorum is excited to announce that our staff-facing mobile app has a brand-new module. Chorum Mobile gives hoteliers key hotel management functionality, right from your phone. This new module introduces revenue management on the go. The ChorumPMS app can be downloaded for iOS and Android, allowing you to oversee hotel operations and housekeeping from any mobile device. With this new module, you can see real-time data on key performance indicators in an intuitive dashboard to inform on-the-go revenue management. Alongside those KPIs you can easily update rates based on rate codes and room types. Rates updated in the mobile app are aut...
Above Property Services (APS) Debuts the Latest Advances in Hotel Technology at HITEC in Toronto
Above Property (APS) | June 13, 2023
APS® will be exhibiting innovations that help hotels cut costs, streamline operations, elevate service, and maximize profits at booth #1009 NAPLES, FL – (June 13, 2023) – Attendees at this year's HITEC®, the world’s largest hospitality technology conference, will get an exclusive preview of the latest advances in hotel technology from Above Property Services (APS®). The company is a long-time featured exhibitor at the Hospitality Industry Technology Exposition and Conference, hosted by HFTP (Hospitality Financial and Technology Professionals), which takes place in Toronto, Canada, June 26-29, 2023. Event participants and media...
Maestro All-In-One PMS to Showcase an Array of NEW Solutions & Enhancements at HITEC Toronto
Maestro | June 13, 2023
A proud platinum sponsor of the hospitality industry’s premier technology tradeshow, the preferred provider of cloud and on-premises property-management solutions for independent hotels will unveil Maestro Touch and Maestro SGI; Visit Booth 1225 June 27 to 29 at HITEC Markham, Ontario, June 13, 2023 — This month at HITEC® Toronto, Maestro PMS will showcase the latest enhancements to its popular Web Browser based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. From mobile apps and mobile guest messaging to itinerary building and kiosk...
Re:Thynking Technology’s Role in Today’s Hospitality Industry
Thynk | June 8, 2023
The world is changing at an unprecedented pace, and so is our industry. Old ways of thinking and legacy technologies no longer produce the exceptional results needed and expected by today’s dynamic hotel organizations. Whether dealing with unexpected demand shifts, ongoing staff shortages or increased competition, today’s hoteliers need to build a high level of agility into their operations to be able to adapt as quickly as possible to rapidly changing conditions. This means having the relevant data and tools necessary to make informed decisions at a moment’s notice—before the chance to respond to evolving market conditions is lost...
Amadeus and Pattern Announce Travel Protection Integration to Help Travelers Book With Confidence
Amadeus | June 6, 2023
The pandemic raised awareness to the criticality of trip insurance – giving travelers peace of mind to leave home knowing they would not be expensively stranded if the unthinkable were to happen. Travel protection was a must have during the height of COVID-19 and remains important now as traveler confidence returns. This is why Amadeus, a global provider of hospitality technology, and Pattern Insurance, a global InsurTech MGA are expanding on their partnership to bring travel protection options directly to the traveler. Building on the intuitive shop and book experience available in Amadeus’ iHotelier® Booking Engine, guests will n...
Is Your Hotel Leveraging Technology to Do More With Less?
Warren Dehan | June 6, 2023
By Warren Dehan Three ways PMS innovation can step up to relieve pressure for operators everywhere Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. A large part of realizing the benefits of the tech stack is ensuring that stakeholders and users are engaged in doing the work to achieve the desired benefits. The makeup of your hotel’s tech stack determines your property’s capabilities, starting with the property-management system. Measuring the success of your technology investment could mean t...
Oracle Teams With Wyndham to Bring OPERA Cloud to 2,000 Additional Hotels
Oracle Hospitality | May 23, 2023
Leading hotel cloud property management system expands relationship with world's largest hotel franchising company, adding to the hundreds of Wyndham branded hotels already live on the OPERA Cloud platform Oracle is expanding the global rollout of its Oracle Hospitality OPERA Cloud Property Management System (PMS), today announcing plans to bring the system to 2,000 additional hotels under the Wyndham Hotels & Resorts portfolio by the end of next year. Currently, hundreds of Wyndham branded hotels are live on OPERA Cloud with franchisees using the system to simplify everyday hotel tasks, personalize guest experiences, and help boost...
Surfsand Resort Elevates Guest and Staff Experiences With Agilysys Property Management, Point-of-Sale, and Payment Processing Solutions
Agilysys | May 23, 2023
Technology Advancements Add to Recent Property-Wide Renovation and Expansion Investment at the Oregon Coast’s Premiere Resort Location ALPHARETTA, GA — May 23, 2023 — Surfsand Resort in Cannon Beach, Oregon, has built its long-held reputation as a leading vacation spot in part based on its enviable location overlooking the iconic 235-foot-high Haystack Rock just off the Northwest Pacific Coast. In 2022 the resort further elevated its stature by updating all the property’s systems prior to a property-wide renovation and expansion starting in November 2023. Surfsand also reinforced its allure as a destination for special moments by...
Waterville Valley Resort Adds New Innovations to Become an Agile Industry Leader
Thynk | May 17, 2023
New Hampshire, 17 May 2023: Waterville Valley Resort has selected Thynk.Cloud to help them elevate their historical brand experience, automate and simplify the work of their employees and deliver continued innovation by embracing true business agility. Waterville Valley Ski Resort, an independent resort nestled in the white mountains of New Hampshire, was established 57 years ago as one of the first resorts with a self-contained village designed as a four-season resort. This resort has continued to thrive as an early adopter of new technology by bringing innovation from all over the world to North America. Their 10-year development p...
Luxury San Francisco Hotel Simplifies Budgeting With Updated Accounting and Forecasting Solutions
Aptech Computer Systems Inc. | May 16, 2023
After switching its legacy accounting and budgeting software to PVNG and Targetvue by Aptech, the Hotel Nikko San Francisco is prioritizing operations above all else PITTSBURGH, May 16, 2023 — Business at the Hotel Nikko San Francisco is booming, especially since the property secured a spot on Forbes’ 2022 list of the 13 best hotels in San Francisco. With travelers’ eyes fixed on the luxury boutique hotel in Union Square, the hotel’s management team began looking for new financial management tools capable of delivering macro and micro analysis of numerous data sets and assisting with planning for future investments into the propert...
Canary Technologies and Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers
Maestro | May 10, 2023
San Francisco, California, May 10, 2023 — Canary Technologies, the hospitality industry’s leading guest-management system, is integrating with Maestro PMS to provide hoteliers the tools they need to meet evolving guest needs and operational challenges. This joint effort provides a 2-way integration between systems and puts the power of Canary’s Guest Management solutions like Check-In, Checkout, Upselling, Guest Messaging, Digital Tipping, and Digital Authorizations directly into the hands of Maestro’s property-management system customers. Thanks to this new partnership, hoteliers that rely on Maestro PMS can now boost revenue, imp...
Amadeus Partners With Canary Technologies to Make Strategic Expansion in the Hospitality Sector
Amadeus | May 10, 2023
Travel technology leader Amadeus has partnered with Canary Technologies to help hospitality customers improve e-signature and payment processes. Hoteliers are now able to benefit from expanded electronic signature and payment offerings integrated to their sales and catering solutions. With the addition of Canary Technologies’ e-signature and payment platform, Amadeus’ Delphi solution offers even more choice and flexibility to customers who are looking to integrate electronic signature and payment capabilities. Hoteliers are able to send proposals and contracts directly to clients, who sign and make payments electronically in an entirel...
MDO Plans Night Auditor Appreciation Day for May 18
MDO | May 4, 2023
MDO invites hoteliers to participate in #NightAuditorAppreciationDay by sharing stories, photos and messages of appreciation for night auditors. BETHESDA, MD., May 4, 2023 – myDigitalOffice (MDO), the world's fastest-growing hotel performance management platform, is excited to announce the creation of Night Auditor Appreciation Day, to be celebrated annually on May 18. This day is dedicated to recognizing and honoring night auditors at hotels across the country for their tireless efforts and crucial role in holding hotel operations together. As unsung heroes, night auditors work behind the scenes, ensuring a smooth experience for guests ...
Carlton City Hotel Singapore Selects Cendyn’s Industry-Leading Platform to Power Their CRM
Cendyn | May 3, 2023
he Singapore-based hotel has chosen eInsight™ CRM to consolidate and enrich their guest data, including enhanced segmentation and reporting capabilities. May 3rd, 2023 – Singapore – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce that Carlton City Hotel Singapore has selected Cendyn’s eInsight CRM to help them consolidate their data, streamline their guest communication efforts and provide them with a true 360-degree view of each guest. Cendyn’s eInsight CRM will put Carlton City Hotel Singapore in control of their data and provide them with the ability to personalize the experienc...
Sparkling Hill Resort Dazzles Guests Via Maestro PMS and PurpleCloud Technologies Integration
PurpleCloud Technologies | May 2, 2023
Joint solution brings transparency and better communication to housekeeping processes ATLANTA and MARKHAM, Ontario, May 2, 2023 — It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at Sparkling Hill Resort & Spa in Vernon, British Columbia. Yet, communication between guests and staff at the European-style wellness retreat is shining even brighter, thanks to a recent integration partnership between Maestro PMS and PurpleCloud Technologies. When the privately-owned resort opened its doors in 2010, Maestro PMS was there to pow...
Overcome Hotel Turnover and Improve Morale With Better Shift Coordination
Cristian Grossmann | April 27, 2023
By Cris Grossmann, CEO and co-founder of Beekeeper Hotel managers have a thorny challenge to solve: they must ensure exceptional guest service, while dealing with staff scheduling challenges and punishing turnover. While other service businesses like restaurants and retail stores close after business hours, hotels are always open. That means managers need to schedule staff around the clock, ensure adequate coverage during peak hours and seasons, and accommodate staff requests for time off. That’s increasingly a difficult task as worker departures soar; in January 2023 alone, 5.4% of all accommodation and food service workers quit their j...
Hilton Rolling Out Technology Platform to Help Reduce the Friction of Travel for Hotel Guests, Team Members Worldwide
HotelKey | April 27, 2023
New platform, powered by HotelKey, reaches key milestone with upgrade of 1,000th hotel McLEAN, Va., April 27, 2023 – It’s 3 p.m. on a Monday at Homewood Suites by Hilton Largo Washington DC, arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach the front desk. Although the hotel is at capacity, there is no line. The guest is welcomed personally by a smiling Hilton team member, who has time to ask their preferences, their dining style and more before making a recommendation. While a seemingly simple interaction, this valuable in...
Shortage of Labor Is a Growing Concern as 65% of Hoteliers Look to New Technology to Solve the Problem
Bob Palloni | April 26, 2023
By Bob Palloni In case you haven’t noticed – the hospitality industry is short on labor. Perhaps this statement comes as no surprise; after all, hospitality is notorious for exceedingly high turnover amongst talent. The average turnover rate in the hotel industry is around 73.8%, and in 2020 69% of hoteliers reported difficulties in finding qualified candidates for their open positions. Unfortunately, this trend was notably worsened by the pandemic, as industries like hospitality were heavily impacted by the mass departure of workers. In fact, the AHLA revealed that over 4.3 million hotel jobs were lost in the United States alone. �...
Jonas Chorum Partners With Aavgo to Continue Delivering Amazing Contactless Guest Experiences
Jonas Chorum | April 26, 2023
Jonas Chorum is excited to announce our partnership with Aavgo, a provider of transformative hotel technology products. Aavgo’s Smart Reception is a lobby kiosk that provides full front desk service. Guests can check-in, receive their key, and even speak with a remote agent on the digital screen at any point during their stay. Integrating Aavgo’s Smart Reception desk into Chorum PMS allows hotels to provide a streamlined, contactless front desk. With most hotels facing labor shortages, this integration allows Chorum PMS to keep its customers a step ahead. On a daily basis, no matter what is happening with staffing, this partnership pro...
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