Operations

/Operations

Operations

Radisson Blu Debuts in Algeria With Opening of Radisson Blu Hotel, Algiers Hydra

May 7, 2019

Brussels/Algiers -- May 7, 2019 -- Radisson Blu, the upper upscale hotel brand that delivers a positive and personalized service in stylish spaces, is proud to announce the opening of its first hotel in Algeria. The Radisson Blu Hotel, Algiers Hydra features 140 rooms andholds a prime location in Hydra municipality, the capital's thriving business and diplomatic district. Tim Cordon, Area Senior Vice President, Middle East & Africa, Radisson Hotel Group, said: "We're excited to open our first hotel in Algeria. We believe there's strong potential to grow our renowned brand, especially as the country looks to develop its travel and to...

Radisson Hotel Group Partners With Allianz Real Estate for New Radisson Collection Hotel in Milan, Italy

May 7, 2019

Radisson Hospitality AB, part of Radisson Hotel Group, is pleased to announce the signing of a new Radisson Collection property in Milan, Italy. Working in conjunction with Allianz, the group will redevelop the former Allianz Italia headquarters in Milan into the Radisson Collection Hotel, Santa Sofia Milan. Set to open in 2022, the hotel will be managed by Allianz Real Estate on behalf of Allianz group companies. The hotel, located at via Santa Sofia 37 in the central Corso Italia district, will be part of the highly prestigious Radisson Collection portfolio. It will join other landmark Collection properties in Rome, Venice and the rec...

Oetker Collection Switches to KNOW Glitch to Track Service Failures

KNOWCROSS | May 7, 2019

London, May 07 2019 - KNOWCROSS, the preferred service quality management platform of the finest hotels, is now the favored choice of Oetker Collection to further improve service levels. The Collection has decided to implement Knowcross' KNOW Glitch module, with an advanced interface to Opera, that automatically updates guest profile notes when a Glitch is reported. KNOW Glitch has successfully been implemented at the iconic Bristol Paris and will be rolled out across other Oetker Collection properties over the next few months. "We're delighted to have implemented Knowcross!" commented Christos Andreopoulos, Head of Information Technolo...

Walker Hotel Chooses a Multi-Property Operations Platform for Its Expansion

ALICE | May 7, 2019

Walker Hotel will be expanding its ALICE partnership with its soon-to-open Tribeca location after celebrating a fruitful implementation at Walker Hotel Greenwich Village. Walker Hotel Tribeca is slated to open in Spring 2019 and will use ALICE to streamline staff communication, manage productivity, and execute service promptly on maintenance and guest requests. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Walker Hotel Greenwich Village implemented ALICE in May 2017 and has seen great improvements in their day-...

Radisson Hotel Group Appoints Efrem Berman as Vice President of Global Loyalty

May 6, 2019

May 6, 2019 (Minneapolis) - Radisson Hotel Group today announced the appointment of Efrem Berman as Vice President, Global Loyalty. Berman previously served as Head of Global Loyalty and Engagement at Radisson Hotel Group. In this new role, Berman develops and oversees the global loyalty strategy while ensuring the current business is operating effectively. His success comes from a collaborative mindset that is geared to cross-functional solutions and generating global alignment. Berman joined Radisson Hotel Group in 2017. During this time, he has rebranded the loyalty program to Radisson Rewards and repositioned the program as a strate...

Andaz Brand Debuts in Austria With the Opening of Andaz Vienna Am Belvedere

Andaz | May 6, 2019

CHICAGO-- May 6 2019 --Hyatt Hotels Corporation (NYSE:H) announced today that Andaz Vienna Am Belvedere opened on 30 April 2019, marking the Andaz brand's entry into Austria. Located in the new Quartier Belvedere, the property is the fourth Andaz branded hotel in Europe, joining Andaz London Liverpool Street, Andaz Amsterdam Prinsengracht and the recently opened Andaz Munich Schwabinger Tor. Launched in 2007 and designed to stimulate the senses through distinctively local experiences, the Andaz brand continues to grow with intent across the world. Andaz Vienna Am Belvedere is inspired by Austria's grand historic personality and the man ...

Hyatt Partners With Hap Seng to Develop Hyatt Centric Hotel in Kota Kinabalu, Sabah

Hyatt Centric | May 6, 2019

CHICAGO-- 6 May 2019 --Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with a wholly owned subsidiary of Hap Seng Consolidated Berhad group ("Hap Seng") to develop a Hyatt Centric hotel in Kota Kinabalu, Sabah. Expected to open in 2021, Hyatt Centric Kota Kinabalu will be the first Hyatt Centric hotel in Malaysia and will connect savvy, in-the-now guests with shareworthy experiences at and around the property. Situated in the heart of the city, the hotel will offer convenient access to the commercial district, shopping malls, restaurants and other local attractions. The J...

Braemar Group Selects Hotel Equities to Operate Six Hotels Located in British Columbia, Saskatchewan and Alberta

Hotel Equities | May 6, 2019

Atlanta, GA – (May 6, 2019) – Today, Atlanta-based Hotel Equities (HE), announced they have been selected as the strategic partner for Kelowna BC-based Braemar Group, to operate six hotels located in British Columbia, Saskatchewan and Alberta. The hotel portfolio consists of four premier Choice branded hotels and one Best Western Plus currently open and operating, as well as a TownePlace Suites by Marriott hotel expected to open in Q3 2019. The hotel portfolio has a combined total guestroom count of 596 and growing, with future development projects in the pipeline. To accommodate Braemar Group's plans for further portfolio e...

St. Regis Aspen Resort’s General Manager Promoted to Area General Manager, Marriott’s Luxury Mountain Resorts Collection

May 6, 2019

Aspen, CO – May 6, 2019 – Heather Steenge-Hart has been promoted by Marriott International to Area General Manager, Luxury Mountain Resorts – Western region. Following significant success in her role as General Manager at The St. Regis Aspen Resort, Heather will now manage The Ritz-Carlton Bachelor Gulch, The Ritz-Carlton Lake Tahoe, The St. Regis Deer Valley, the soon-to-open W Aspen, in addition to her present hotel. Heather's industry tenure spans over 20 years, beginning in her native homeland of Canada, at The Westin Harbour Castle, Toronto. A promotion to Director of Rooms soon followed, bringing her to the U.S.,...

Aimbridge Hospitality Opens SpringHill Suites by Marriott in Wauwatosa, Wisconsin

SpringHill Suites by Marriott | May 6, 2019

Wauwatosa, WI – May 9, 2019 – Marriott International announced that the SpringHill Suites by Marriott in Wauwatosa, Wisconsin is now open. The 119-suite hotel, located at 10411 West Watertown Plank Road, will operate as a Marriott franchise, managed by Aimbridge Hospitality of Plano, Texas. General Manager Adam DeLude and Director of Sales Sarah Colon-Rivera lead the management team at the property for Aimbridge Hospitality. The SpringHill Suites Milwaukee West/Wauwatosa is located 15 miles from General Mitchell International Airport, and 15 minutes from downtown Milwaukee. The all-suite hotel offers guests convenient access...

Choice Hotels Unveils Refreshed Look of Its Four Popular Midscale Brand Logos

Choice Hotels | May 3, 2019

ROCKVILLE, Md., May 3, 2019 -- Choice Hotels International, Inc. (NYSE: CHH) celebrated its 80th anniversary this year and continued midscale leadership by unveiling refreshed logos for Quality Inn, Clarion, Sleep Inn, and MainStay Suites at its 65th annual convention. Amidst the successful transformation of Choice's flagship Comfort brand and following the recent launch of the Clarion Pointe brand extension, the updated logos exemplify Choice's leadership across all their midscale hotel brands with a fresh and modern look. The new logos were designed to reflect both the brands' tradition and potential. All will include a &q...

Ascend Hotel Collection Comes to Monterey Bay Area With Addition of Hacienda de Léal

Ascend Hotel Collection | May 3, 2019

ROCKVILLE, Md., May 3, 2019 -- The Hacienda de Léal adds a splash of Spanish culture to the Ascend Hotel Collection by Choice Hotels International, Inc. (NYSE: CHH), a portfolio of unique, boutique, and historic hotels and resorts that reflect their surrounding community. Located in the quaint mission town of San Juan Bautista at 410 The Alameda, the 42-room Hacienda de Léal captures the spirit of the Spanish Hacienda with its rustic, red and beige hues, picturesque patio, and 20,000-square-foot courtyard. The property was purchased by Léal Vineyards in 2014 and completely renovated to channel the opulence of the be...

Hotel Retlaw Launches New Website for Its Elite Property in Fond du Lac

HEBS Digital | May 3, 2019

Opening this year, Hotel Retlaw transports guests to the Roaring Twenties with its sophisticated and luxurious property. Located in Fond du Lac, the hotel has recently been restored to its former historical splendor. With an ideal location, luxury amenities, and unparalleled services, the property invites guests to experience a visit like no other. The company worked with HEBS Digital to redesign its website in order to highlight the brand-new experiences at Hotel Retlaw. Built on HEBS Digital's award-winning smartCMS® platform, the responsive website incorporates four different page layouts to best display the property, amenities, ...

Hyatt Centric Brand Expands Into Italy With Opening of Two New Hotels in Venice and Milan

Hyatt Centric | May 2, 2019

CHICAGO (May 2, 2019) – Hyatt Hotels Corporation (NYSE:H) announced today the opening of Italy's first two Hyatt Centric branded hotels – Hyatt Centric Murano Venice and Hyatt Centric Milan Centrale. The hotels offer 119 and 141 guestrooms, respectively, and mark a significant milestone for Hyatt's growth in Europe, targeting adventure-seeking travelers. Hyatt Centric Murano Venice Hyatt Centric Murano Venice, Hyatt's first hotel in Venice, is located in the popular tourist destination of Murano, world famous for its handmade glass. The modern hotel is located steps from the renowned Murano Glass Museum and is close to Bas&...

Braemar Hotels & Resorts Unveils The Notary Hotel, an Autograph Collection Property Opening Early Summer 2019 in Philadelphia

May 2, 2019

DALLAS, May 2, 2019 -- Braemar Hotels & Resorts Inc. (NYSE: BHR) ("Braemar" or the "Company") today announced the planned opening of The Notary Hotel in early summer 2019. Listed on the National Register of Historic Places, the former Courtyard by Marriott Philadelphia Downtown underwent a rebranding and renovation in excess of $20 million to create The Notary Hotel. Fusing Philadelphia's unique soul with its historic legacy, the hotel now joins Marriott International's Autograph Collection® Hotels, a diverse portfolio of 177 independent hotels around the world that reflect unique vision, design and craft. Originally designed by proli...

Mic Drop: Next REVERB by Hard Rock to Be Located in Sonoma Wine Country

May 2, 2019

HOLLYWOOD, Fla., May 2, 2019 -- REVERB by Hard Rock, Hard Rock's newest generation of music-centric hotels, is revving up the anticipation with the announcement of its second select service property, REVERB by Hard Rock Sonoma Wine Country, slated to open in summer of 2020. The property will join the inaugural REVERB by Hard Rock Atlanta, which is scheduled to open earlier next year. "REVERB by Hard Rock is lighting up the select service scene for 2020," said Todd Hricko, senior vice president, global hotel business development for Hard Rock Hotels. "The city of Cotati is the perfect location for our second REVERB, as...

Sabre Announces Milestone Migration of La Quinta by Wyndham to SynXis Platform

Sabre Corporation | May 2, 2019

Achieves one of the largest same-day systems migrations in the history of the hospitality industry SOUTHLAKE, Texas, May 2, 2019 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, announced recently that it has successfully completed the migration of La Quinta by Wyndham properties to the Sabre Hospitality Solutions industry-leading SynXis Platform. This unprecedented migration, which was completed in early April, involved the simultaneous transition of La Quinta's reservations software and property management system for more than 900 hotels, resulting in one of the largest same-day ...

The Inn at Hastings Park Joins Ocean House Management Collection

The Inn at Hastings Park | May 1, 2019

LEXINGTON, Mass., May 1, 2019 -- The Inn at Hastings Park, one of New England's most acclaimed historic hotels located in Lexington, Massachusetts, has joined the Ocean House Management (OHM) Collection of prestigious properties including Ocean House, Weekapaug Inn and Watch Hill Inn, in Westerly, Rhode Island. Trisha Pérez Kennealy, the owner of The Inn at Hastings Park, opened the hotel five years ago with the goal of providing travelers with a luxurious experience in a quintessential and historic New England setting, unlike anything else in the Boston area. With the addition of Ocean House Management, Ms. Pérez Kenn...

Hotels Should Focus on Employee Experience to Close Talent Gap

Bill Caswell | May 1, 2019

By Bill Caswell The American Hotel & Lodging Association estimates there are more than 900,000 unfilled positions in the U.S. hospitality industry. This talent deficit will be a significant obstacle to overcome, and more companies are getting serious about developing real solutions. What's the problem? One of the primary causes of this employment drop-off is the shifting values of Millennial and Generation Z populations. This younger workforce has a natural aversion to the 24-hour nature of the hospitality industry, preferring jobs with more work/life balance, flexible schedules and ample vacation time. The nature of the hospitality...

Upselling The Frugal Guest

Larry Mogelonsky | May 1, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) When applied to hospitality, the word 'frugal' can have a rather opaque meaning. It doesn't mean that guests are cheap, but instead they are discerning and hesitant to splurge without full justification. Every hotelier knows that guests are becoming increasingly tech-savvy with each passing week, but what this also means is that they are becoming exceedingly aware of channel price differences and marketing tricks used to cajole them into spending more than is absolutely necessary for a given service. And this is true for not just hospitality but practically every industry where the ...

Airbnb v. Hotels: New Research Sheds Light on How They Can Compete and Benefit in the Sharing Economy

INFORMS and Marketing Science | May 1, 2019

Key Takeaways: Airbnb cannibalizes hotel sales, particularly in the lower-priced leisure travel segment, while at the same time creating market expansion. Airbnb can help stabilize or even increase demand during peak travel seasons, offsetting the potential for higher hotel prices which can sometimes be a deterrent. The flexible lodging capacity created by Airbnb may disrupt traditional pricing strategies in some markets, actually helping to minimize the need for seasonal pricing. As Airbnb targets business travelers, higher-end hotels are most likely to be affected. CATONSVILLE, MD, May 1, 2019 – Researchers from the Teppe...

White Lodging Appoints Justin Weeks as General Manager for Moxy Louisville Downtown Opening Fall 2019

White Lodging | April 30, 2019

LOUISVILLE, Ky., April 29, 2019 -- White Lodging is excited to announce Justin Weeks as the Moxy Louisville Downtown's general manager. Scheduled to open in fall of 2019, Moxy Louisville Downtown is the first Moxy hotel In Kentucky and is specifically designed for a new generation of travelers – fun hunters – who are looking for a hotel environment that allows them to have an experience on their own terms. Weeks recently relocated to Louisville from eastern Pennsylvania, where he held the position of assistant general manager at the Sheraton Erie Bayfront. Prior to that, he gained experience as director of food and bever...

Redefining Hospitality Leadership: Kerten CEO Marloes Knippenberg on Management Philosophy and Delivering Organisational Success

Thomas Mielke | April 30, 2019

By Thomas Mielke Whilst the traditional lodging and restaurant sectors remain the cornerstones of the hospitality world as we know it today, it is undeniable that the emergence of hybrid business models has significantly impacted the space. One of those 'new players' is Kerten Hospitality – an operating vehicle for creative concepts across the boutique hotel, serviced apartment and food & beverage, as well as coworking and business members club segments. Taking the opportunity to sit down and 'talk shop' with Marloes Knippenberg, CEO of Kerten Hospitality, AETHOS explored some key leadership questions. If the hospitality indus...

Charleston’s Wild Dunes Resort Plans New 153-Room Hotel Expansion to Open in Early 2021

Wild Dunes Resort, A Destination Hotel | April 29, 2019

CHARLESTON, S.C. (April, 2019) – Wild Dunes Resort, A Destination Hotel, is expanded its existing oceanfront meeting destination on the Isle of Palms, just 30 minutes outside of historic downtown Charleston. Opening in early 2021, the highly anticipated project will add a new 153-room hotel bringing the total to 400 guestrooms and suites, in addition to the existing 240 vacation rental homes and condos. The new, multi-faceted meeting and event space includes a grand ballroom with pre-function space and rooftop ballroom and event terrace with 270-degree panoramic ocean views, now allowing the resort to welcome groups of up to 650 a...

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