Operations

/Operations

Operations

IHG Signs With Tan Holdings for Management of Fiesta Resort Guam

IHG | October 15, 2019

The 318-room hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. IHG has made its foray into Micronesia following the signing of an agreement with owner Tan Holdings to take on management of Fiesta Resort Guam. The hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. The 318-room hotel is located in the centre of Tumon Bay, with direct beach access and a short walk from high-end shopping areas. Following the refurb...

Eclipse Hotels Group Is Improving Operations, Guest Satisfaction Across Its Multi-Branded Enterprise With Quore

Quore | October 15, 2019

With a corporate approach to standardizing operations, this U.K. based hotel management company is increasing visibility of its finance and management processes across all properties to improve staff accountability, boost operational efficiencies and make guests happy FRANKLIN, TENN. – OCTOBER 15, 2019 – Since adopting Quore’s workforce communication and housekeeping/engineering management technologies, operational efficiencies and guest satisfaction is improving at hotels managed by Eclipse Hotels Group. The London-based hotel management company operates Holiday Inn, Holiday Inn Express and easyHotel brands across the United Kingdom...

Hospitality Management Corporation Managing Brand New Springhill Suites® in Springfield, MO

Hospitality Management Corporation (HMC) | October 14, 2019

Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 92-Suite SpringHill Suites® in Springfield, Missouri, to their portfolio of managed hotels. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country’s largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The SpringHill Suites® Springfield is a perfect stop when heading to St. Louis, Tulsa or South...

Hospitality Financial Leadership: Chapter One: Envy

David Lund | October 14, 2019

By David Lund The Stow has always been a great hotel. Sitting high on the hill overlooking the river its bones and lines are completely classic. The 505 rooms all have a view of something great. For decades, the hotel had been the home away from home for the elite of the world. Rock stars, heads of state, actors, CEOs, you name it and they came, stayed and came back. Managing the hotel was a dream job. I never thought I would have the opportunity to be the general manager of such a fine lady. We call them ladies because they are gentle and beautiful and just a little complicated. Not that I’m any easier. My name is Oliver and I have b...

Reinventing The Welcome: Finally, Self Check-In Has Been Done Right!

Doug Kennedy | October 10, 2019

By Doug Kennedy For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating my business plan for a hotel industry training company to the top minds in lodging. The year was 1989 and my proposed company name was Check-Inn Training. I remember one industry icon in particular who, upon seeing the name on my binder, said “Bad idea young man.” He proceeded to hand me a copy of an article from what was then called Hotel & Motel Management, in which a headline read “Front Desk Staffs To Be Replaced...

Nordic Choice Hotels Rolls out New Housekeeping Software and Selection of Brand Standard Operations Software Across 130 Hotels

Nordic Choice Hotels | October 10, 2019

The hospitality startup becomes Brand Standard for Nordic Choice Hotels’ four brands, Comfort Hotel®, Quality Hotel ™, Clarion Hotel®, and Clarion Collection. ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, is excited to announce that after a year and a half of successful collaboration, it has expanded its relationship with Nordic Choice Hotels to 130 hotels. Nordic Choice Hotels has also designated ALICE the brand standard operations tool for four Nordic Choice brands- Comfort Hotel®, Quality Hotel ™, Clarion Hotel®, and Clarion Collection. Nordic Choice Hotels is the N...

The Devil Is in the Details: Using Data to Transform Your Hotel

Nikhil Nath | October 8, 2019

By Nikhil Nath, Founder & CEO, Knowcross We all know the saying, “The devil is in the details.” Well, for hotels, those details can often be found in one, ever-important place: data. Data acts as a magnifying glass to all areas of operations and can provide hotels with a better understanding of their day-to-day activities, staff productivity, and of course, guest expectations. Insights from data can optimize hotel performance in many ways, including: Increasing profits and sales; Providing exceptional guest service Boosting service level performance; Using complaints to advance products and services; Driving loyalt...

PM Hotel Group Adds Hyatt Regency Fairfax to Management Portfolio

PM Hotel Group | October 8, 2019

CHEVY CHASE, Md., Oct. 8, 2019 - PM Hotel Group, one of the nation's leading third-party hotel management companies, is proud to announce they are expanding their relationship with Hyatt Hotels Corporation and assuming management of the 316-room Hyatt Regency Fairfax. This signals the continued evolution of the company's portfolio which now includes 2 Hyatt brands, a collection of independent and historic properties and 20 distinct Hilton and Marriott brands. Hyatt Regency Fairfax "Hyatt Regency and the brand's commitment to caring for its people – both guests and team members – are perfectly aligned with our values at PM Hotel Grou...

Routier Unveils MessageHub™ for Hoteliers, a Centralized, Omni-Channel, AI-Powered, Guest Messaging and Communications Hub

Routier | October 3, 2019

Unified communications hub leverages AI to drive in-stay guest engagement and increase guest satisfaction, while streamlining hotel operational efficiencies. NEW YORK & TEL AVIV, October 3, 2019 — Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, today unveiled MessageHub™, a cloud-based unified communications platform that empowers hoteliers to truly connect, engage and communicate with their guests during their stay. With seamless integration to the hotel CRM, PMS and CRS, MessageHub™ enables multilingual, AI-driven, interactive two-way communication and provides a devic...

Conversational Marketing Should Be Part of Every Hotel’s Marketing Plan in 2020.

Lodging Interactive | October 1, 2019

PARSIPPANY, NJ - October 1, 2019 - Lodging Interactive’s Founder and CEO, DJ Vallauri, discusses the importance of conversational marketing and why every hotel should prepare to leverage the new Facebook social media messaging platform in 2020. Much has been said and written about “conversational marketing” and how future marketers will be required to master this consumer engagement technique in order to be successful. Clearly, the hospitality industry is well-positioned to leverage the loyalty-building power of conversational marketing through personal engagement with its guests, pre-arrival, during guest stays and post-checkout. Le...

RoomKeyPMS Continues Expanding Customer Support Team with Customer Service & Hospitality Industry Expert

RoomKeyPMS | September 24, 2019

September 24, 2019 – Vancouver, BC – RoomKeyPMS has continued expanding their customer support team with the hiring of another customer service and hospitality industry expert, Mike Watling. Mike comes to RoomKeyPMS with a range of experience in the customer service and hospitality industry. After spending 10 years in the banking sector primarily in customer service management and project-based roles, he moved into the hospitality industry 20 years ago. Working in roles ranging from food services through to executive management, and the leading of sales and service teams, Mike has worked in such properties as Painter's Lodge, April Poi...

Luxury Cayman Villas Enhances Personalized Services With New Software

ALICE | September 24, 2019

Luxury Cayman Villas has selected ALICE to streamline communication and enhance staff efficiency across its expansive property of luxury vacation rental villas. Luxury Cayman Villas offers a carefully curated collection of vacation rentals and a commitment to the highest level of service in the Cayman Islands. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to implementing ALICE, Luxury Cayman Villas used a variety of manual and often time-consuming methods to track staff work and fulfill guest requests. Man...

Hampton Inn® & Suites Borger, Texas, to Be Managed by Hospitality Management Corporation

HMC | September 23, 2019

Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 64-room Hampton Inn® in Borger, Texas, to their portfolio of managed hotels. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country’s largest third-party privately held hotel management companies. The hotel is next door to Frank Phillips College, the Golden Plains Community Hospital and Lake Meredith is a short 11 miles away for fishing and watersports. The Hampton Inn® & Suites Borger is ...

Radisson Blu Bremen Opts for Knowcross to Achieve Enhanced Service Optimization

Knowcross | September 20, 2019

London, September 20, 2019 - KNOWCROSS, the global leader in providing service quality and optimization solutions, is proud to announce that Radisson Blu Hotel, Bremen, has decided to implement the Knowcross platform in their endeavor to optimize and streamline operations enabling them to provide top-notch, highly personalized experiences to their esteemed guests. Located on Bremen's historic shopping street of Böttcherstrasse, the upscale hotel has taken advantage of the power of Knowcross’ cutting-edge technology to automate its daily back of the house operations, improve staff productivity, increase guest satisfaction and achieve a r...

Hotel Equities Selected to Manage Hampton Inn & Suites by Hilton-Fort Worth/Alliance Airport and Residence Inn by Marriott-Fort Worth/Alliance Ai

Hampton by Hilton | September 20, 2019

Atlanta, GA – September 20, 2019 – Today, Hotel Equities (HE) announced its selection as the management partner to operate the Hampton Inn & Suites by Hilton-Fort Worth/Alliance Airportand Residence Inn by Marriott-Fort Worth/Alliance Airport hotels. The all-suite Residence Inn is located at 13400 North Freeway and the Hampton Inn & Suites is located at 13600 North Freeway. The two hotels are the latest additions to HE’s portfolio of 140+ hotels throughout the U.S. and Canada. Both hotels are owned by Sagamore Capital. “We are excited to be in Fort Worth operating these best-in-class Marriott and Hilton hotels,” said Joe ...

Maverick Hotels and Restaurants to Manage Delta by Marriott in Racine, Wisconsin

Maverick Hotels & Restaurants | September 19, 2019

Chicago, Illinois, September 19, 2019 – Maverick Hotels and Restaurants, a full-service third-party hotel management company, announced today that it has been awarded the management contract for the Delta by Marriott Racine hotel in Racine, WI. Robert Habeeb, Founder and CEO of Maverick, made the announcement. Located at 7111 Washington Avenue, the newly Delta by Marriott features 222 modern guest rooms complete with premium bedding, blackout drapes, 43-inch LCD televisions with premium channels, large desks with ergonomic chairs and free Wi-Fi internet access. Other highlights include the hotel’s popular Sip & Savor restaurant ...

Crescent Hotels & Resorts adds Two NYC Hyatt Hotels to Management Portfolio

Crescent Hotels & Resorts | September 18, 2019

New York, NY (September 18, 2019) – The Hyatt Herald Square New York and the Hyatt Place New York/Midtown South are now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada. The Hyatt Herald Square New York is a stylish hotel in Midtown Manhattan, on 31st Street between Broadway and 5th Avenue. The Hyatt Place New York/Midtown South is just a few blocks north, on 36th Street between Broadway and 5th Avenue. Both Hyatt hotels are pet-friendly, feature on-site restaurants and markets with Gra...

Angie Hospitality Equips Hotels With Advanced IP-PBX Telephony Compatibility to Streamline Guest Communications and Efficiency

Angie Hospitality | September 17, 2019

Hospitality’s first purpose-built guest room assistant offers seamless integration with hotel IP-PBX systems to replace outdated guest room phones. San Jose, Calif. – September 17, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, announces the seamless integration of its newly expanded line of Angie devices with hotel IP-PBX systems, eliminating the need for hoteliers to make additional and often costly guest room equipment purchases. Compatible with IP-PBX systems used by many hoteliers today, the Angie device serves as an in-room SIP (St...

Quore Named NEXT Awards Finalist

Quore | September 17, 2019

Headquartered in Franklin, the technology company is being recognized as a ‘Market Mover’ for making a significant impact on the economy in Middle Tennessee Franklin, Tenn. – Sept. 17, 2019 – Quore is pleased to announce that it has been named a finalist in the 2019 NEXT Awards program recognizing entrepreneurs, startups and entrepreneurial-minded businesses making a significant impact on the economy in Middle Tennessee. Quore is one of three companies vying for the “Market Mover” honor in the Technology category. The program is being hosted by the Nashville Entrepreneur Center (EC), a nonprofit 501(c)(3) group founded in 200...

Cycas Hospitalilty Signs With Percor Capital to Operate Dual-Branded IHG Property in Dundee

Cycas Hospitality | September 17, 2019

Cycas Hospitality has signed a management agreement with Percor Capital to operate a dual-branded InterContinental Hotels Group (IHG) development in Dundee. The deal reinforces Cycas’s long-established relationship as the largest operator of IHG’s extended-stay brand in Europe. Following the agreement, Cycas now operates six of the international hotel group’s eight Staybridge Suites hotels in the UK and a total of nine IHG-branded properties. The 102-room Hotel Indigo and 85-room Staybridge Suites double-decker hotel occupy a refurbished linen mill, with a bar and restaurant on the ground floor. The central development is a short ...

SpaSoft Announces Integration With PXP Financial

Springer-Miller Systems | September 12, 2019

Toronto, Canada — September 12th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution is excited to announce their integration with PXP Financial, an omni-channel, international payments provider. The integration allows for payments to be processed directly through PXP Financial’s ANYpay POS solution within SpaSoft, and PXP Financial’s ANYpay Gateway for SpaSoft’s Online Booking Platform, which provides SpaSoft clients with a safe and secure method to process payments. Leveraging point-to-point encryption (P2PE) and tokenization, all transactions will be fully secure, with sensitive data protected at all times...

PSD2 IN REAL LIFE: How The New Payment Service Directive Works for Hotels and Online Bookings

Shlomit Kugler | CEO, MyCheck | September 12, 2019

By Shlomit Kugler PSD2 IS OLD NEWS By now, you've likely heard about the new credit card payment service directive and its potential repercussions in our industry. What you may not know, however, is that PSD2 is nothing new in fact, it was first implemented back in 2015, even though not all its parts were enacted simultaneously. Strong Customer Authentication, particularly, was meant to come into force only on September 14th, 2019, four years after the approval of the directive. So, you'd imagine the industry to be ready, wouldn't you? Well, not quite... KNOWLEDGE, POSSESSION, AND INHERENCE So, what is PSD2? At its core, it is merely an ...

Quore Surpasses 4,000 Hotel Customers

Quore | September 11, 2019

The hotel workforce communication platform is being used by hotels across 30 countries Franklin, Tenn. – Sept. 11, 2019 – Quore is pleased to announce that today more than 4,000 hotels are successfully using its hotel operations platform, furthering its position as a market leader. At its inception in 2012, Quore was the product of a single engineer at a local hotel property trying to solve the frustrations and miscommunications that he encountered while doing his job. Then, Quore surpassed its three-to-five-year plan within the first three months of business and now, with over 4,000 hotels, Quore has more than tripled initial pro...

Hotel Commonwealth Hits a Home Run With New Partnership

ALICE | September 10, 2019

Hotel Commonwealth, the official hotel of the Boston Red Sox and, appropriately, one of Boston’s most beloved hotels, has chosen ALICE to optimize cross-department task management and communication. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, Hotel Commonwealth used a combination of GoConcierge concierge software and radios for all staff communication and amenity fulfillment. For staff, dependency on radios as their main form of communication could be inconvenient; for instance, if a ce...

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