Top 5 Big Ideas for Your Hotel Revenue Management Strategies
Travel Outlook | October 12, 2021
The Future of Revenue Management Is Now!
Travel Outlook | September 28, 2021
Operations
Cloudbeds Partners With Rakuten Travel Xchange to Extend Reach
Cloudbeds | August 12, 2021
Cloudbeds Hospitality Management Platform collaborates with Rakuten Travel Xchange to drive global hotel distribution. San Diego, CA – August 12, 2021 – Cloudbeds, the fastest growing hospitality management platform today, announced a partnership with Rakuten Travel Xchange, the hotel wholesale and travel technology division within the Rakuten Group. The collaboration connects Cloudbeds with Rakuten Travel, the highly ranked OTA in Japan, and 400+ B2B partners connected worldwide through API connections, travel agent portals, and websites. The unique and diverse distribution channels allow Cloudbeds to extend its reach to the extensive ...
Peermont Resorts Teams With INTELITY to Upgrade Guest Experience Brand-Wide
INTELITY | August 12, 2021
The luxury African hotel, resort, and casino group will deploy the INTELITY platform across all properties to modernize service with mobile, contactless technology Los Angeles, CA (Aug. 12, 2021) - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today it has signed a new deal with Peermont Resorts, facilitated by South African reseller partner Nu Menu Solutions. As part of the deal, all twelve Peermont properties will deploy the INTELITY platform, including a brand app, mobile check-in, mobile key, and staff technology in an innovative overhaul of their operations an...
Curator Hotel & Resort Collection Selects React Mobile as Its Preferred Provider of Employee Safety Devices
Curator Hotel & Resort Collection | August 11, 2021
BETHESDA, Maryland and SEATTLE, Washington — August 11, 2021 — React Mobile, the most trusted provider of hotel panic button solutions, and Curator Hotel & Resort Collection (“Curator”) today announced a partnership agreement that enables hotels in the Collection to use React Mobile’s best-in-class safety device platform to keep their employees safe. Hoteliers within Curator can deploy React Mobile’s GPS geolocation and Bluetooth beacon technology to provide unparalleled accuracy to locate an employee in distress. The company has the largest hotel customer base of any panic button technology. “Curator is pleased...
The Carver Companies Expands to Meet Industry Staffing Demand
The Carver Companies | August 11, 2021
ATLANTA, GA – August 10, 2021 – The Carver Companies, North America’s largest task force agency with over 3,000 independent consultants, recently increased their bandwidth by adding new National Account Managers Jennifer Goodwell, Bryon Bartlett and Keesla Blay-Miezah, as well as Accounting Manager Tammy James, and Marketing and Social Media Manager Faiz Aly. In their new positions, the national account managers will help pair consultants with the increasing needs of hotel clients. Jennifer Goodwell has more than 20 years of experience in the hotel industry as a sales leader for multiple brands. She’s familiar with the lifes...
Gender Diversity in Leadership: How to Solve the Problem When You Can’t See It?
Dr Sowon Kim | August 10, 2021
Dr. Sowon Kim A presentation of research findings that confirm significant gender differences in diversity of leadership roles, specifically in perception when it comes to understanding why women occupy so few professional leadership roles. Leadership diversity affects the bottom line Women currently represent 70% of the hospitality industry’s workforce (Baum, 2015). Yet, by the end of 2020, only 17% of business leaders at the executive level were women and only 6% of CEOs were women (European Women on Boards, 2020). Leadership diversity matters because it affects the bottom line. A recent study revealed that co...
Meyer Jabara Hotels Unveils Enterprise Technology Initiative
Meyer Jabara Hotels | August 10, 2021
Management company and ownership group selects Altec, Ceridian, Kalibri Labs, ProfitSword, and SNAPPY solutions to fortify operations and better serve its valued employees Danbury, Conn. — August 10, 2021 — At a time when many hotel companies continue to cut costs and operate with reduced teams, Meyer Jabara Hotels is investing in its people and properties by adding technologies that will help its 29 U.S. hotels streamline their business processes and expand on the services available to associates. Through strategic partnerships with Altec, Ceridian, Kalibri Labs, ProfitSword, and Snappy, Meyer Jabara Hotels will be deploying solutions...
UniFocus Partners With Rain to Deliver No-Cost Financial Benefits to Frontline Employees
UniFocus | August 5, 2021
Industry leaders in workforce optimization solutions and on-demand payment team up to equip employers with solution to help attract and retain frontline workers with meaningful benefits. DALLAS, TX— August 5, 2021—UniFocus, the leading provider of Workforce Management Systems, today announced a partnership with Rain, a global leader in financial wellness, to deliver employers a solution that equips employees, both hourly and salaried, with more control over their pay and finances. Addressing rising concerns about costs of accessing wages, unbanked staff, and high turnover rates, UniFocus will integrate Rain’s on-demand, automated pay...
Innisfree Hotels Chooses StayNTouch to Deliver Guest-Centric Mobile PMS Across 5 Independent Properties
StayNTouch | August 5, 2021
Innisfree Hotels, an owner and operator of both full and focused service properties throughout the United States, selects StayNTouch, a global leader in guest-centric technology and mobile hotel property management systems (PMS), as the PMS provider for their 5 independent Gulf Coast Properties, totaling more than 590 rooms. Innisfree is currently the largest beachfront hotel owner-operator on the Gulf Coast, with over 3,191 hotel rooms, $800 million of assets under management, and $175 million in annual hotel revenue. Innisfree chose StayNTouch to implement an intuitive mobile PMS across their independent portfolio, facilitate more effici...
SHR Data Shows Record Direct Website Demand and Increased Conversion Rates
SHR | August 4, 2021
Hotels using the Windsurfer Booking Engine saw a combined record 3.3 million visitors in June 2021 and 3.4% of those travelers converted into bookings. HOUSTON, August 4, 2021 — Hotels using the Windsurfer Booking Engine from SHR, Sceptre Hospitality Resources, saw a record amount of traffic to their direct websites in June 2021 and converted 3.4% of that traffic, higher than most reported industry averages. Hotels have seen demand – mainly from leisure guests – creep up slowly but surely since the beginning of the year. But very few hoteliers predicted demand would rebound so quickly to higher levels than ever before. The 3.3 mil...
The New Wave of Brand Loyalty
Travel Outlook | August 3, 2021
How Your Hotel’s Voice Channel Can Influence and Shape Traveler’s Buying Behavior Travel has gone through a year of unprecedented challenges. 2020 was, without a doubt, the single most difficult year in the hospitality industry in recent history. With that behind us, we enter unchartered waters where anything is possible. Now, as travel emerges from a slumber, hoteliers have a unique opportunity to reshape customers' purchasing habits that were all but forgotten. Travelers, like all consumers, are habitually minded. Changing a person’s purchasing behavior is no easy task. Habits dictate nearly half of every decision we make, an...
Wyndham Hotels & Resorts Announces Over $40 Million of Committed Investment Into Microtel by Wyndham and La Quinta by Wyndham Brands
Microtel by Wyndham | August 3, 2021
PARSIPPANY, N.J. - Aug. 3, 2021 - Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,000 hotels across nearly 95 countries, today announced its new Microtel Lift Incentive Program. This landmark program is being introduced on the heels of a successful renovation incentive program for La Quinta by Wyndham, known as the LQUp Incentive Program, and further solidifies Wyndham's dedication and support for its franchisees. With a committed investment of over $40 million over the next three years, these two programs help owners continue to raise the brands' profiles, while enhancing the guest experience ...
Accor to Operate the Anticipated Lifestyle Hotel, Artista San Antonio, Developed by Harris Bay Under The Morgans Originals Portfolio
ACCOR | July 27, 2021
LOS ANGELES - July 27, 2021 - Accor, a world-leading hospitality group, today announced a strategic agreement to manage and operate Artista San Antonio with San Antonio-based developer Harris Bay, set to open in July 2023. The hotel will operate under Accor's newest lifestyle brand, Morgans Originals. Built on the heritage of lifestyle hospitality, Morgans Originals properties provide much more than a conventional hotel experience, offering the very best in food, mixology, design and atmosphere. This news comes on the heels of Accor's latest phase of expansion following its acquisition of sbe's hotel brands and its planned joint ventur...
An Old Soul With a Fresh Twist, Crystalbrook Kingsley Embraces Technology and Sustainability With Solutions From McLaren Technologies
McLaren Technologies Asia Pacific | July 20, 2021
Sophisticated and with a nod to the area’s history, the new hotel is offering a fully contactless and paperless guest experience. Sydney, Australia (July 20, 2021) - A commitment to responsible luxury by Newcastle’s first five-star hotel, Crystalbrook Kingsley, has prompted a partnership with Asia Pacific’s leading hospitality solution specialist, McLaren Technologies. The new hotel was keen to embrace mobile-first guest experience technology and environmental change to enhance, not compromise, the quality of its guest experience. The new hotel, which opened its doors on June 9, worked with McLaren to tailor its approach to techno...
UniFocus Upgrades Employee Engagement Surveys to Deliver Instant and Frequent Insights Into Hotel Performance
UniFocus | July 20, 2021
Innovator of workforce management technology provides hoteliers with real-time and actionable feedback into how to maximize staff retention and engagement. DALLAS, Texas – (July 20, 2021) – UniFocus, the leading provider of workforce management systems, has launched upgrades to employee pulse survey capabilities, providing hoteliers with an invaluable opportunity to connect to and interpret employee engagement. Sidestepping time-consuming processes associated with annual employee surveys, the new staff engagement abilities now made available through UniFocus ensure that hoteliers can continually and accurately gauge their operating env...
Hotel Call Centers and Storytelling
Travel Outlook | July 15, 2021
How Independent Hotel Call Centers are Outshining Many Hotel Brands Using Customer Feedback When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not be further from the truth. As I’ve written in a previous story, The Return to Genuine Hospitality, call centers and call center agents are valuable tools for hoteliers that have the potential to increase bookings significantly, while freeing up hotel staff to focus on the current guests' experiences. Additionally, p...
Vacation Ownership Management Group SunStream Hotels & Resorts Making a Strong Comeback With Maestro Cloud PMS
Maestro PMS | July 13, 2021
Maestro’s complete property-management system is streamlining operations for seven of SunStream’s Southwest Florida properties, from owner reservation controls to accounting, and adding more with plans to completely digitalize the entire guest journey Markham, Ontario — July 13, 2021 — Although the pandemic has disrupted travel, the vacation rental market is strong. SunStream Hotels & Resorts, operator of eight condo hotels in Southwest Florida, is seeing high occupancy rates with all properties in Fort Myers Beach, Naples, and The Everglades surpassing budget projections and outpacing revenues from prior years. Helping this con...
Chatham Bars Moves Into Summer Recovery With Knowcross
Knowcross | July 7, 2021
Chatham Bars Inn opts for the Knowcross platform to manage and streamline their operations so that they can focus on what matters most, the Guests. As the summer kicks off at the Chatham Bars Inn and the Veranda tables are full, with families having lunch and admiring the view of Chatham Harbor, the far dunes and the Atlantic Ocean in the distance. Commercial fishing boats moor next to sailboats, creating an impossibly picturesque view. Just inside the hotel’s front doors, the lobby is a flurry of activity and in the beautifully appointed salon and library, all chairs and tables are occupied with families playing board games and talking....
Controlling Telecommunication Costs
Robert Mandelbaum | July 6, 2021
Although telecommunications costs account for a small percentage of expenses, data during 2015 through 2019 revealed a significant upward trend in telecom-related expenditures. To achieve more efficient hotel operations and survive the changing landscape, hotel owners and operators are finding new ways to control telecommunications expenses. By Robert Mandelbaum & Michael Kane To gain a better understanding of telecommunication expenditures at U.S. hotels, CBRE analyzed the costs of phone and internet service within the Information and Telecommunications Systems Department (IT Department) of nearly 3,000 hotels that participated in ...
Caesars Bluewaters Dubai Enhances Their Operations With Knowcross
Knowcross | July 1, 2021
Knowcross, the world’s leading service quality management platform is excited to announce that Caesars Bluewaters Dubai has activated the Knowcross platform including KNOW Maintenance, Knowcross’ newest solution for hotel engineering. The beautiful 575 room property will be utilizing KNOW Maintenance to streamline all their engineering functions like Preventive Maintenance, Work order management and internal communication. Caesars Bluewaters Dubai is nestled on Bluewaters, Dubai’s most sought-after island oasis. Caesars Bluewaters Dubai is an immersive destination featuring iconic hospitality, world-class dining experiences, awe-in...
Bluestone National Park Resort Partners With Knowcross
Knowcross | June 30, 2021
Unique Welsh Resort Selects Global Service Operations Leader Washington DC, June 2021 – Knowcross, a respected innovator in service optimization solutions for hotels and resorts, is happy to announce that Bluestone National Park Resort has installed its service management software. The resort consists of 344 studios, cottages, and lodges on 500 scenic acres in Pembrokeshire, Wales. “We were looking to enhance the operations of the resort, so we searched for a management software that could integrate with our Opera PMS,” said Eirian Price, Acting IT Implementations Manager. “While many industry colleagues had recommended Knowcros...
Autohost and Streamline Vacation Rental Software Partner to Provide Increased Security for Property Managers as Travel Rebounds
Autohost | June 29, 2021
Toronto, Canada, JUNE 29, 2021 - Guest-screening and verification software provider Autohost today announced a partnership integration with best-in-class property management software provider Streamline Vacation Rental Software. The relationship provides increased security to Streamline customers, including access to Autohost’s unique guest verification and online check-in automation platform. This partnership comes just in time as the COVID-19 pandemic winds down and property managers prepare for a surge in revenge travel. With an increase in travellers comes an increase in risky bookings that can lead to parties, property damage...
Curator Hotel & Resort Collection Selects StayNTouch as a Preferred PMS Partner
StayNTouch | June 28, 2021
BETHESDA, MARYLAND [June 28th, 2021] StayNTouch, a global leader in guest-centric and cloud hotel property management systems (PMS), was selected by Curator Hotel & Resort Collection (“Curator”) as a preferred PMS partner for their growing portfolio of independent boutique hotels. Curator is a distinct collection of hand-picked independent lifestyle hotels and resorts across the United States and the globe. The partnership between StayNTouch and Curator enables Curator member hotels to leverage StayNTouch’s guest-centric cloud PMS and contactless solutions to facilitate smoother operations, streamline staff training and productiv...
The Future of Independent Hotels
Travel Outlook | June 23, 2021
Why Some Travelers Will Go the Extra Mile for a Unique Hotel Experience As travel has slowly returned to normal, it’s clear that we are on the brink of an enormous travel boom. Of all the recent travel trends that have emerged, one is particularly promising for independent hotel owners, and that is that more and more travelers are straying away from hotel chains. Travelers in 2021 no longer want the same travel experiences as their friends and neighbors. They want a unique vacation handcrafted for their trip. Travelers are moving away from large chain resorts and towards individually owned and operated hotels. The trend of seeking out ...
Manor Vail Lodge Selects Agilysys Solutions to Improve Operations & Enhance Guest Experience
Agilysys | June 8, 2021
Resort Selects Industry-Leading Agilysys InfoGenesis® Point-Of-Sale (POS) SaaS, IG Flex, IG OnDemand and Agilysys Pay Connect ALPHARETTA, GA. — June 8, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that Manor Vail Lodge in Vail, CO has selected the award-winning innovative InfoGenesis POS solution, as well as IG Flex for Mobile POS, its modern cloud-native SaaS IG OnDemand for self-service F&B ordering and payment, and Agilysys Pay Connect for secure payment processing. Located at the base of Vail...
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