Helping the Hotel Industry’s Staffing Shortage Problems With Bella™, The Virtual Hotel Agent™
Travel Outlook | September 8, 2022
Manchebo Beach Resort Leverages Stayntouch PMS to Heighten Warm, Personalized Service on a Pristine Aruban Island
Stayntouch | September 7, 2022
Operations
TPI Hospitality Upgrades to UniFocus for Enhanced Labor Management Platform and Time & Attendance Technology
UniFocus | August 9, 2022
Rapidly growing hospitality development and management company boosts staff productivity, operational efficiency and service quality using industry’s leading AI-based workforce solutions. DALLAS, TX— August 9, 2022—UniFocus, the leading provider of Workforce Management Systems, has today announced the adoption of both its Labor Management and Time & Attendance platforms by TPI Hospitality. Serving as Minnesota’s largest developer and operator of hospitality-based businesses, TPI Hospitality has currently implemented Time & Attendance across its portfolio with Labor Management soon to follow and with both solutions planned f...
Stay Firmly Ahead of Guests’ Wants and Needs
John Smallwood, President of Travel Outlook | August 9, 2022
A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcome by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations, and offer to have the concierge call ahead and make reservations if needed. Simple anticipat...
Fujitsu General Launches Award-winning Split Terminal Heat Pump (STHP) Series for Hotel and Lodging Properties
August 3, 2022
Innovative HVAC solution provides superior energy efficiency, reliability and quietness offering a powerful alternative for PTAC/PTHP unit upgrades or new construction Fujitsu General America, a leading provider of ductless cooling and heating systems and VRF technology for residential and commercial use, introduces its award-winning Split Terminal Heat Pump (STHP) HVAC series for use in hotel, motel, and all other types of lodging properties. The innovative inverter-driven heat pump offers a more energy-efficient, reliable, and quieter alternative to conventional Packaged Terminal Air Conditioner (PTAC) and Packaged Terminal Heat Pump (P...
What Are the Trends Impacting the Hospitality Industry?
August 1, 2022
By Jeff Duncan, EVP and Head of Commercial Lines at AmTrust Financial There’s no denying that the COVID-19 pandemic greatly affected the hospitality industry, especially hotels and travel. Many hotels are still recovering from two years of reduced occupancy and revenue. In fact, AmTrust’s hotel clients saw a revenue drop of 25-50% during the worst of the pandemic, with some down as much as 70%. The good news is that the industry is beginning to rebound, with increases in both business and leisure travel so far in 2022. However, business-focused hotel properties are likely still struggling. Working remotely has grown in popularity, ...
A Solution for The Hotel Industry’s Staffing Shortage Problem
John Smallwood, President of Travel Outlook | July 27, 2022
Why today’s travelers place automation over personalization By John Smallwood, President of Travel Outlook July 2022 The hospitality industry has always been a people-centric line of work. In fact, human interaction has always been the hallmark of travel experiences. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. ...
Stoney Creek Hospitality Partners With Stayntouch to Enhance Unique ‘Cabin by the Lake’ Experience at 11 Properties
Stayntouch | July 27, 2022
Stoney Creek chose Stayntouch to deliver a flexible mobile PMS solution that could onboard quickly, simplify operations, and elevate the guest experience BETHESDA, Md. — July 27, 2022 — Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, today announced an expanded partnership with Stoney Creek Hospitality, a hotel group that owns, operates, and manages two major hotel brands across the American Midwest. Stoney Creek Hospitality chose Stayntouch to deploy its mobile PMS and contactless solutions to 11 of its premier properties. Founded in 1994, Stoney Creek Hospitality delivers rust...
Sonesta International Hotels Partners With Actabl for All-in-One Hotel Operations Management and Enhanced Guest Services Platform
Actabl | July 26, 2022
Sonesta adopts full Actabl ALICE and Transcendent operations, enterprise management, work order management, and CapEx solutions to bolster rapid organizational growth Tampa, FL— July 26, 2022 — Actabl, provider of a comprehensive suite of leading technology solutions designed to address the full spectrum of hotel business needs, today announced the adoption of its ALICE and Transcendent solutions by Sonesta International Hotels Corporation (Sonesta). One of the fastest-growing hospitality organizations in the U.S., Sonesta is partnering with Actabl to ensure enhanced operational efficiency, heightened guest service quality and substant...
Maestro PMS Integrates With RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff
Maestro | July 26, 2022
To offset today’s ongoing labor challenges, independent hoteliers running on the Maestro property-management system can now leverage Robotic Process Automation and virtual robots to make hotel jobs more rewarding for employees and experiences more personalized for guests Markham, Ontario, July 26, 2022 —Maestro PMS has teamed with RobosizeME to enable independent hotel operators to automate tedious, labor-intensive tasks – such as rate loading and credit-card payment processing – thereby freeing-up staff to provide more personalized experiences to guests. By assigning boring, repetitive data-entry duties to virtual robots, hotelie...
Three More Resorts Running on Maestro PMS Launch PurpleCloud’s Service Optimization and Employee Engagement Platform
Maestro PMS | July 19, 2022
Hotel operations are more challenging than ever before in a post pandemic world; Via Maestro PMS integration, hotels are enhancing operations while creating exceptional guest experiences Markham, Ontario, July 19, 2022 — In the hotel industry, budgets are tight, and workers are scarce, yet guests still expect service excellence. Nowhere is this dynamic more apparent than in housekeeping. In September 2021, PurpleCloud announced its’ integration to the Maestro PMS solution — a tool that helps properties do more with less while aligning service to guest expectations. Today, PurpleCloud announces three additional properties are running ...
IDeaS and Jonas Chorum Finalize Two-Way Data Integration
IDeaS | July 13, 2022
Partnership helps hoteliers optimize revenue and boost pricing strategies MINNEAPOLIS—July 13, 2022—IDeaS, the world’s leading provider of hospitality revenue management software and services, announced today that it has partnered with Jonas Chorum to provide two-way data integration between IDeaS’ G3 Revenue Management System (RMS) with Chorum Property Management System (PMS). This partnership ensures rates are distributed on schedule, optimizes revenue through data-driven decisions, and allows IDeaS G3 RMS customers to dynamically price all key products. • Seamless integration of RMS and PMS – The partnership provides a tw...
Virdee Integrates With SynXis Property Hub
Virdee | July 12, 2022
Collaboration enhances mobile check-in capabilities available from Sabre, future integrations to follow. AUSTIN, Texas – June 12 – Virdee, a SaaS company delivering digital check-in and virtual concierge services to the hospitality and commercial real estate industries, announced today that it has completed an integration with SynXis Property Hub, an industry-leading Property Management System (PMS) offered by Sabre Corporation. The new upgrade is now live for existing hotels using Sabre’s SynXis Property Hub. The Virdee Virtual Reception solution provides a fully contactless check-in experience, empowering 100% of hotel guests to...
97% of Hotels Report Staffing Shortages: Why Flexible Technology Is the Solution
Michael Heflin | July 12, 2022
By Michael Heflin, Chief Revenue Officer at Stayntouch Despite continued gains in occupancy and revenue in the past 18 months, the hospitality industry still struggles with persistent and sometimes critical labor shortages. A newly released study by the American Hotel & Lodging Association (AHLA) surveyed over 500 hoteliers in May 2022 and found that nearly all of the survey respondents (97%) experienced staffing shortages, while almost half (49%) experienced severe staffing shortages. These shortages were most pronounced in housekeeping, where 58% of respondents listed it as their biggest challenge. Across America, there still remain ...
Hospitality PMS Tech Is Helping Hotels & Resorts Go Paperless
Warren Dehan | July 12, 2022
While the benefits of going paperless are clear, getting there isn’t so simple; Independent operators should work closely with their property-management system provider to put a solution in place that can shoulder the burden that comes with a lack of physical paper By Warren Dehan Nine in 10 consumers say they are looking for sustainable options when traveling, according to Expedia’s Spotlight on Sustainable Travel. And, the 2022 Booking.com Sustainable Travel Report reveals that 63 percent of travelers want to make more effort in the next year to travel more sustainably, up 10 percent from 2021. These decisions are setting the pace...
HEI Hotels & Resorts Selects Stayntouch as Preferred PMS Provider for Upscale Independent Properties
Stayntouch | July 6, 2022
The premier independent hotel and resort management company chose Stayntouch to deliver a robust and flexible mobile PMS solution to five large upscale independent properties BETHESDA, Md. — July 6, 2022 — Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, expands its partnership with HEI Hotels & Resorts, one of America’s leading upscale and luxury hotel management companies. In addition to delivering its guest-centric mobile PMS to five luxury properties, Stayntouch is now a preferred PMS provider for future independent properties and acquisitions. Founded in 1985, HEI Hote...
The Cloud, The Cloud; Should PMS Data Reside in Thee, Mighty Cloud?
Audry MacRae | June 29, 2022
Modern Web Browser hotel property-management systems enable hotels to host data on site to maintain access and control while providing all the mobility benefits afforded by a cloud-based system and with less reliance on IT staff; Visit Maestro in Booth #1325 at HITEC Orlando By Audrey MacRae One of the greatest benefits provided by cloud-based property management systems is also one of its most often misconstrued: That cloud technology is necessary to improve the mobility and functionality of modern PMS. With such rapid leaps in technology adoption over the past several years it can be easy for hoteliers to forget that the PMS has evolv...
Agilysys Introduces 13 Hospitality Solution Studios™ Tailored to Maximize Return on Experience Based on Venue Characteristics
Agilysys | June 28, 2022
-- Booth #925 at HITEC Orlando 2022 will feature 13 Hospitality Solution Studios that combine Agilysys core PMS, POS, and Inventory & Procurement systems with specific Experience Enhancers™ based on how guests and staff interact in specific venues -- ORLANDO, FL and ALPHARETTA, GA — JUNE 28, 2022 — Acknowledging that Return on Experience (ROE) impacts business success in a variety of venues outside of hotels, resorts and casinos, Agilysys, Inc. (NASDAQ: AGYS) is introducing at HITEC Orlando 2022 13 Hospitality Solution Studios, each tailored to improve ROE in a specific type of venue. ROE measures how technology creates more en...
Actabl Debuts as Industry’s First Integrated Hotel Operations, Business Intelligence and Labor Management Platform
Actabl | June 28, 2022
Hospitality’s most powerful technology solutions join forces to offer hoteliers a single source for operational efficiency, labor management, profitability maximization and enhanced guest satisfaction Tampa, FL — June 28, 2022 — ASG, a portfolio company of Alpine Investors that buys and builds vertical SaaS companies, today announces the launch of Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution. In addition, they are announcing the recent acquisition of Hotel Effectiveness, the software industry leader for hotel labor optimization, to the new platform. Actabl is...
Maestro All-In-One PMS Solution Provider Rolls Out the Red Carpet at HITEC
Maestro | June 28, 2022
Web browser-based cloud and on-premises PMS provider giving hoteliers the VIP treatment in Booth 1325 as they showcase their All-In-One PMS suite of modules and latest innovations in their Mobile Guest Engagement and Mobile Staff Operations Line, a NEW Frontline User Tablet Application, and NEW Integrated Technologies Orlando, June 28, 2022 — Today at HITEC Orlando, Maestro will roll out the red carpet to tradeshow attendees looking to see the latest in cloud and on-premises Web browser property-management systems. On display in Booth 1325 at the Orange County Convention Center will be the complete line of Maestro PMS mobile, tablet and ...
HVS Monday Musings: Rethinking Hotel Loyalty Programs in the Post-COVID World
Mandeep S. Lamba | June 27, 2022
By Mandeep S Lamba and Dipti Mohan Loyalty programs are not new in the airline and hotel industries, dating back to early 1980s when American Airlines introduced AAdvantage, one of the world’s first travel loyalty programs. Hotel chains quickly jumped on board, with Holiday Inn and Marriott being credited with the first hotel loyalty programs in 1983. Since then, loyalty programs have not only been an effective marketing tool for increasing customer loyalty, but also for increasing repeat customers and revenue for hotels. Loyalty program members account for three-fourths of hotel website bookings, according to research by Phocus...
Cycas Hospitality Appointed to Manage London’s Bankside Hotel
Cycas Hospitality | June 27, 2022
Cycas Hospitality has signed a hotel management agreement to take over the management of the design-led Bankside Hotel - part of Marriott International’s Autograph Collection – this month. The hotel was acquired by Vertiq Capital, an investor active in the hospitality sector across Europe. Located on London’s South Bank, the 161-room is a short walk from Waterloo, Blackfriars and London Bridge stations. With seven stylish suites, the well-connected property has proved a popular choice for discerning travellers since opening in 2018. Reflecting its location in the heart of cultural London - with Tate Modern and the National Thea...
Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey
Cloudbeds | June 27, 2022
No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations (SAN DIEGO) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced today at HITEC 2022 the acquisition of the industry’s leading guest engagement solution, Whistle. Together, the companies will integrate their best-in-class technologies to remove friction points in the guest journey through a single platform. “The term contactless is becoming far too synonymous with hospitality,” said Rich...
Carillon Miami Wellness Resort Improves Speed of Service and Increases Revenue With Beachy’s 5G Mobile POS Solution
Beachy | June 23, 2022
The luxury wellness resort has seen an increase in F&B ticket size and staff earnings after deploying Beachy. Miramar Beach, Fla. (June 23, 2022) – Beachy, a leading provider of next-generation solutions and services for the country’s leading resorts, today announced that Carillon Miami Wellness Resort has successfully deployed its innovative mobile point-of-sale (POS) solution in the property’s expansive pool and beach areas. Beachy’s unique solution supported by 5G cellular networks allows the Carillon team to provide seamless food and beverage (F&B) service at the farthest reaches of the resort. “Our guests come to...
Palmetto Dunes Oceanfront Resort Selects Shiji Group’s Concept Golf Management Solution for Its Golf Operations
Shiji Group | June 23, 2022
ATLANTA, Georgia, June 23, 2022 – Shiji has recently announced that Palmetto Dunes Oceanfront Resort, based in Hilton Head, has selected its Concept Cloud to manage its’ golf operations. With more than 20 years in the industry, Concept, a Shiji brand, is a leading Golf, Spa, and Leisure technology solution provider for hotels and resorts in over 70 countries around the world. Available in 15 languages with a global support network, Concept has more than 3,000 modules installed worldwide. The award-winning golf, marina, and beach resort, located in Hilton Head Island, operates more than 2,000 acres for its golf and leisure operations...
SHR, Stayntouch Launch Timely Resource to Help Hoteliers Improve Guest Experience While Automating Operations
Stayntouch | June 21, 2022
Industry experts contributed to “The Hotelier's Playbook to Amplifying Revenue and Engagement Across the Guest Journey,” available free online and at HITEC 2022 BETHESDA, Md. — June 21, 2022 — Sceptre Hospitality Resources, which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey, in collaboration with Stayntouch, a global leader in cloud hotel property management systems and guest-centric technology, has published a whitepaper that gives hoteliers the tools they need to improve the guest experience and maximize revenue at every stage of the guest ...
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