Operations

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Operations

First Hospitality Adds Homewood Suites by Hilton Orland Park to Management Portfolio

First Hospitality | September 4, 2019

(CHICAGO, IL; September 4, 2019)—First Hospitality, a premier hospitality management and development company based in Chicago, assumes management of Homewood Suites by Hilton Orland Park (16245 S. LaGrange Rd., Orland Park, IL). The property features 81 suites with extended stay rate options, an indoor pool, fitness and business centers, meeting rooms, pet-friendly rooms, and complimentary parking, wifi, breakfast, and evening social hours. “This is our first hotel in the lively Orland Park neighborhood,” says David Duncan, president of First Hospitality. “We look forward to managing this property that is sure to offer the utmost c...

The Key to More Productive Staff? Technology That Was Built for Them in Mind

Karen O'Neill | September 3, 2019

By Karen O'Neill, President-Americas at Knowcross In the world of hospitality, hoteliers are faced with the dual responsibility of providing for their guests while also ensuring their staff has all the tools required to deliver an exceptional guest stay. As the need for innovation continues to evolve in order to enhance guest experience, the staff experience should also find itself on a similar, transformative path. To successfully adapt to the constantly evolving hotel landscape and meet guest demands, hoteliers must leverage effective service quality and optimization technology. However, while vetting prospective platforms, it’s imp...

Teneo Hospitality Group Adds 50 Luxury European Hotels in 20 Major Destinations to Its Portfolio

Teneo Hospitality Group | August 28, 2019

Eden Prairie (Minneapolis), MN, August 2019 … In a sweeping expansion into 20 European destinations, Teneo Hospitality Group, the premier Global Group Sales Organization, has added 50 luxury hotels and resorts to its international portfolio. The new additions include independent properties, small luxury brands, and premium brands under the Radisson and Accor flags, including Radisson Blu, Radisson Blu Edwardian and Pullman Hotels, as well as the recently announced The Dedica Anthology collection. Though Teneo’s core business remains predominantly U.S. based, the new hotels, located in major European cities from Copenhagen to Budapest, ...

Grand Pacific Resorts and Knowcross Partner to Boost Timeshare Resorts Experience

Knowcross | August 28, 2019

Washington D.C., August 28, 2019 - KNOWCROSS, the global leader in providing service quality and optimization solutions, is thrilled to announce the addition of Grand Pacific Resorts to its growing list of timeshare resort partners using their platform. Grand Pacific Resorts with more than 30 years of timeshare resort management experience has elected to implement the Knowcross platform to support their award winning service culture. Grand Pacific Resorts will use all of the modules on the Knowcross platform i.e. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Mobile as well as the KNOW Maintenance module upon release. ...

5 Training Tips to Help Hotels Ensure A Harassment-Free Workplace

Andrew Rawson | August 26, 2019

By Andrew Rawson The #MeToo movement and new anti-harassment laws are prompting many organizations to seek new ways to create more respectful, inclusive workplaces that are free of sexual harassment. For the hotel industry, with its people-centric culture and unique working environment, this can be particularly challenging. Regardless of the industry, preventing workplace harassment requires a holistic approach, encompassing the right policies and procedures, training and education, culture and commitment from leadership. An effective harassment prevention training program can be a cornerstone in creating a safe, respectful environment ...

How Technology Can Transform One of Your Hotel’s Most Expensive and Important Departments – Housekeeping

Nikhil Nath | August 22, 2019

By Nikhil Nath, CEO, Knowcross Imagine the following scenario. You’ve just arrived at a hotel you booked online after combing through countless reviews and hotel sites leading up to your business trip. The website boasted cutting-edge amenities and rooms adorned with modern furnishings, sprawling grounds, and an incredible on-property restaurant serving up delicious local cuisine. Following check-in, you bring your luggage up to your room only to discover it doesn’t have some of the amenities you confirmed in your booking. To make matters worse, you attempt to adjust the in-room thermostat only to realize it has clearly malfunctioned, ...

Why Your Property Management System Should Do More Than Manage Your Property

Nicole Dehler | August 22, 2019

Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel’s operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital ...

Crescent Hotels & Resorts Adds 490-Room Marriott Inner Harbor Baltimore to Management Portfolio

Crescent Hotels & Resorts | August 20, 2019

Baltimore, MD -- August 20, 2019 – The Baltimore Marriott Inner Harbor at Camden Yards is now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada. The 490-room hotel is nestled within the city's thriving Arts & Entertainment district, offering unparalleled access to Baltimore landmarks including the Convention Center, National Aquarium, M&T Bank Stadium, Royal Farms Arena and Oriole Park at Camden Yards. Under Crescent’s management, the property will undergo a comprehensive renov...

Aimbridge Hospitality Adds Six Caribbean Hotels to Management Portfolio

Aimbridge Hospitality | August 19, 2019

DALLAS, TX (August 19, 2019) - Aimbridge Hospitality, the nation’s largest independent hotel management company, is heating up its international portfolio with the addition of six Caribbean resorts. The new Caribbean resorts now under Aimbridge Hospitality management include: Curaçao Marriott Beach Resort & Emerald Casino, Curaçao After undergoing a complete rebuild, the property is set to reopen in fall 2019. Grand Hyatt Grand Cayman Hotel & Residence, Cayman Islands The resort is set to break ground by year end 2019 and set to open Fall 2021. Margaritaville Beach Resort at The Pointe, Nassau, Bahamas This new bu...

Crestline Hotels & Resorts to Manage the Residence Inn Tampa North/I-75 Fletcher

Crestline Hotels & Resorts | August 19, 2019

FAIRFAX, VA August 19, 2019 Crestline Hotels & Resorts, LLC (“Crestline”), announced today it has been appointed to manage of the 78-suite Residence Inn Tampa North/I-75 Fletcher in Tampa, FL.  The recently renovated hotel is located in a serene setting in close proximity to the University of South Florida and provides easy access to Florida Hospital Center and the Moffitt Cancer Center.  It is also convenient to area attractions including Busch Gardens, Adventure Island, and the Museum of Science and Industry. “The Residence Inn Tampa North is ideally situated for business, leisure, and medical travelers.  It offers the comfo...

Olympia Hotel Management Chosen to Operate the New Hyatt Place Harrisonburg

Hyatt Place | August 19, 2019

August 19, 2019. Portland, ME. Olympia Hotel Management (OHM) is proud to announce that developer Harman Realty, Inc. of Harrisonburg, Virginia has chosen OHM to manage the new Hyatt Place Harrisonburg. The hotel broke ground on August 2 and is expected to open in September 2020. The general contractor is Harman Construction, Inc. The city of Harrisonburg is home to James Madison University (JMU), a public research university, and a visitor gateway to nearby Shenandoah National Park. It was rated the “#6 Favorite Town in America" by Travel + Leisure in 2016. Hyatt Place Harrisonburg will be the city’s newest and most contemporary ho...

AHLA, IHLA Applaud Passage of Bill Requiring Employee Safety Devices for Hotel Employees

AHLA | August 14, 2019

SPRINGFIELD, Ill.  (August 14, 2019) – The American Hotel & Lodging Association (AHLA) today commended Governor Pritzker for signing the Hotel and Casino Employee Safety Act included in SB0075 the Workforce Transparency Act, which includes anti-sexual harassment policies and provides employee safety devices to hotel associates. “In a business of people taking care of people, we could not be successful without the eight million men and women in jobs that the hotel industry supports.  That’s why our industry has for decades prioritized programs that protect our employees and guests and invested in the safety of our workforce,” ...

Greenwood Hospitality to Manage Embassy Suites – Milwaukee Brookfield in Brookfield, Wisconsin

Greenwood Hospitality | August 6, 2019

Denver, CO -- August 6, 2019 -- Greenwood Hospitality Group, a full-service third party hotel management company, announced today that it has been awarded the management contract for the Embassy Suites by Hilton Milwaukee Brookfield in Brookfield, Wisconsin. Greenwood Principal Aik Hong Tan made the announcement. Centrally located in the Milwaukee area, the 203-room hotel is currently the only Embassy Suites by Hilton in the state of Wisconsin. Each of the property’s two-room suites offers a private bedroom and a separate living room with a sofa bed. All suites feature a refrigerator, microwave, wet bar, coffee maker, and free WiFi. ...

AAA Honors Top Hotels for Cleanliness and Condition

AAA Inspections | August 1, 2019

ORLANDO, Fla. -- August 1, 2019 -- AAA’s new Inspector’s Best Of Housekeeping award recognizes AAA Inspected & Approved hotels that receive the highest possible cleanliness and condition scores, giving travelers another important indication of what it means to be a AAA top-rated hotel in North America. While every hotel must meet expected standards of cleanliness and condition to qualify as AAA Inspected & Approved and receive a Diamond Rating, hotels awarded the Inspector’s Best Of Housekeeping designation significantly surpass expectations, as measured during a comprehensive, on-site inspection. All areas of the property must...

Knowcross Announces Launch of Game-Changing Facilities Management App for Commercial Office Space, Vacation Rentals, and Timeshares

KnowcrossⓇ | August 1, 2019

Innovative KNOW Tenant app delivers real-time scheduling, tracking, notifications and reporting to enhance responsiveness, increase efficiency and reduce costs New York, NY and New Delhi, India -- August 1, 2019 -- Knowcross®, the global leader in providing service quality and optimization solutions, today announced the release of the hospitality industry’s most powerful facility management application, KNOW Tenant. Designed for any size property, KNOW Tenant organizes, tracks, schedules and manages work orders for facility, asset, and property management teams to take action on requests at commercial office complexes, vacation renta...

Interstate Hotels & Resorts Retained by Cambridge Landmark to Manage The Citizen Hotel, Autograph Collection

Interstate Hotels & Resorts | July 30, 2019

ARLINGTON, Va. – July 30, 2019 – Interstate Hotels & Resorts – a leading, global third-party hotel management company – has been selected to continue the successful management of the iconic Citizen Hotel, Autograph Collection in Sacramento, California, with a long-term agreement with new hotel owner Cambridge Landmark. Cambridge Landmark has plans to make guestroom renovations and updates to the common areas and the top-rated, farm to fork Grange Restaurant & Bar. "The Citizen is well positioned to continue its leadership in the market with Interstate’s strong management team and continued upward performance at the hotel...

Exploit Revenue Opportunities and Power Your Reservations Team With Real-Time Dynamic Yield Management in Maestro PMS

Maestro PMS | July 2, 2019

Maestro’s Integrated Yield Management Automatically Pushes Optimized Rates to Online Channels and Call Centers to Support Property Profitability Strategies July 2, 2019 – An effective revenue management strategy supported by reliable hotel Yield Management tools is essential to maintain profitability in today’s market. If you run an independent property, solid revenue management is even more important because you do not have a big-brand revenue management team behind you. If this is you, Maestro PMS has you covered with its real-time integrated dynamic Yield and Rate Management module. “The key role of a good revenue management...

AHLA Submits Comments on Joint Employer Rule

AHLA | June 26, 2019

Proposed Rule Would Provide Clarity, Certainty to Businesses WASHINGTON (June 26, 2019) – The American & Hotel Lodging Association (AHLA) today commended the U.S. Department of Labor for its efforts to provide clarity and certainty to employers in comments submitted to the Department for its Notice of Proposed Rulemaking on Joint Employer Status. “The hotel industry is a major economic driver, supporting millions of jobs and offering opportunities for entrepreneurs and small businesses,” said Brian Crawford, executive vice president of government affairs at AHLA. “In fact, three out of five hotels are small business—many o...

Margaritaville Resorts & Hotels Standardizes Operations With Infor

Infor | June 17, 2019

Infor Hospitality Management Solution Awarded Brand Standard Status  for New Lifestyle Hotel Brand NEW YORK – June 17, 2019 – Infor, a leading provider of industry-specific cloud applications, today announced that Compass Properties and Margaritaville Hotels & Resorts have selected Infor Hospitality Management Solution (HMS) for their property management system (PMS). Margaritaville, which has been rapidly expanding throughout the United States and the Caribbean, has launched a new lifestyle, select-service hotel brand, Compass by Margaritaville Hotels & Resorts, and Margaritaville Island Reserve by Karisma, which will offer a...

SIXTY Hotels Seeing Success With New Mobile Shift Schedules From Beekeeper

SIXTY Hotels | June 17, 2019

Luxury boutique hotel brand says accessing ‘Shift Schedules’ is easy via mobile app; Visit Beekeeper at HITEC Minneapolis in Booth 919 Minneapolis, Minn. – June 17, 2018 – Beekeeper is pleased to announce that SIXTY Hotels, a collective of luxury lodgings in New York, Los Angeles, and coming soon Miami, is using its new Shift Schedules mobile capability. Shift Schedules is enabling every SIXTY Hotel associate to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper. Shift Schedules will be on display at HITEC Minneapolis in Beekeeper Booth 919, June 17 through 20 at the M...

Crescent Hotels & Resorts Adds Embassy Suites by Hilton Chicago North Shore Deerfield

Crescent Hotels & Resorts | June 12, 2019

Chicago, IL (June 12, 2019) – The Embassy Suites by Hilton Chicago North Shore Deerfield is now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels, resorts and conference centers throughout the United States, Canada & Caribbean. The 237 all-suite hotel recently completed a multi-million-dollar all-suite renovation project in April 2019. The hotel offers home-like amenities in its two-room suites including two 49 inch flat-screen TVs and a wet bar area with a refrigerator, microwave and coffeemaker. The property is located in a suburban s...

BC Lynd Hospitality Using Quore Across Its Portfolio, Including at the New Harlingen Convention Center

Quore | June 11, 2019

Successfully raising the customer-service and departmental-service scores at six Marriott-branded hotels, the hotel management company taps Quore for even more projects Franklin, Tenn. – June 11, 2019 – When B.C. Lynd Hospitality opened the doors to the new Harlingen (Texas) Convention Center this month, the Quore workforce communication platform was there ensuring that all spaces looked their best, equipment functioned properly, and communication between facility staff, event planners and visitors was seamless. Based on the company’s successful track record with Quore’s housekeeping, work order automation, preventative maintenance...

CoralTree Hospitality Group Adds Claridge House in Chicago to Its Growing List of Properties

CoralTree Hospitality Group | June 3, 2019

New Management Company Adds Fourth Hotel Denver, Colo. – June 3, 2019 – Tom Luersen, president of CoralTree Hospitality Group, today announced that the company has been selected by Interwest Capital to manage the 165-room Claridge House hotel in Chicago. This is the fourth hotel that CoralTree has added to its growing collection of properties since its inception in early 2019 and its second in the Chicago area. The company already announced new management contracts in San Diego, Golden, Colo. and Steamboat Springs, Colo. "The intimate neighborhood feel of Claridge House is a big draw for guests interested in a charming hote...

Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience

Beekeeper | May 30, 2019

Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience San Francisco, May 30, 2019 — Next week during the 41st Annual NYU International Hospitality Industry Investment Conference, a group of industry experts will discuss "Investing in the Guest Experience." Operations Workshop XIV, to be held on Monday, June 3rd at 4:00 p.m. in the Booth/Edison Room of the New York Marriott Marquis (fifth floor), will take a 360-degree view of the customer. Moderated by Jennie Blumenthal, Principle of PwC, Hospitality and Travel, panelists will discuss how ...

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