Is Hospitality Moving Towards Zero-Touch With Service Automation?
Alan E. Young | December 12, 2022
The Travel Surge Highlights the Need for Great Prearrival Communication
Larry and Adam Mogelonsky | August 31, 2022
Guest Experience
Industry Preview: Customer Engagement Technology World (CETW) 2013
Customer Engagement Technology World (CETW) | October 14, 2013
By Lawrence Dvorchik,General Manager & Chief Content Officer, Customer Engagement Technology World What can you expect at Customer Engagement Technology World (CETW) this year? You'll be interested in hearing from South by Southwest (SXSW) Events' Scott Wilcox, a member of the Board of Directors for SXSW and their Director of Technology, about how they create communities through myriad technologies, including mobile apps, digital signage, social media, kiosks, Wi-Fi, streaming, RFID, QR codes, and a host of custom software. A big theme of the event is Customer Engagement Must Be 360 Degrees, 365 Days a Year, an issue that Dunkin' D...
Chestnut Hotel, a Brand-New Boutique Property in Morgantown, WV Celebrates Grand Opening
The Chestnut Boutique Hotel | September 28, 2013
MORGANTOWN, WEST VIRGINIA – The Chestnut Hotel, located in the heart of downtown Morgantown, celebrated the official Grand Opening this week. As Morgantown's only boutique hotel, the venue has already received excellent reviews from out-of-town guests and the local community through TripAdvisor and YELP. Located at 345 Chestnut Street, the hotel is just steps away from local shopping, theatre, museums and transportation. The property features 41 oversized guest rooms and suites. Each room is uniquely decorated, and includes luxury bedding with Tivoli Elegance Pillow-Top mattresses, 42-inch LED television with DIRECTV, in-room safe, co...
Service Excellence: Find a Way To Make It Happen / Bryan Williams
B.Williams Enterprise | August 6, 2013
"As long as it is legal, ethical, and moral, find a way to make it happen". That was the directive which was programmed into my brain very early in my career. I remember it vividly. It was on my first day of work at new employee orientation at the Ritz-Carlton, St. Thomas in 1996. The general manager passionately spoke about the need "to move heaven and earth to delight" our guests and creating memorable experiences everyday. Although I worked in a luxury property before, it was obvious that this was another level of service excellence altogether. I love exceptional service, and I love people who are passionate about giving exceptional ...
Service Excellence 101: The Smile Reserve
B.Williams Enterprise | July 12, 2013
by Bryan Williams Some people believe that they have a limited supply ofkindness. After the first ten people, for example, their "smile reserve" will dry up, and there will be no more smiles for anyone else. Their "anticipate needs" reserve will be empty, and their "learn preferences" reserve will be depleted. They feel like they can't actually be nice to every customer they meet. It's not possible! Or is it? Commuter flight Recently, I was on board a small commuter plane that was staffed with one flight attendant. The first person to board the plane was an elderly lady, and I saw the attendant give her a warm hug and big smile before s...
PAR Springer-Miller Systems Extends the Atrio® Platform with the Addition of Atrio POS
PAR Springer-Miller Systems, Inc. | June 25, 2013
The Industry's First Multi-Tenant Cloud-Based POS System June 26, 2013 - New Hartford, NY - PAR Springer-Miller Systems, Inc. (PSMS), a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems announced today the newest module of the ATRIO Hospitality Technology Platform, ATRIO POS. With ATRIO, PSMS pioneered and delivered a new generation of technology for the industry by moving the hospitality industry to The Cloud, creating a new user experience, and thereby a new way of doing business. ATRIO POS, the next generation point of sale system, reduces the Tot...
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