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REX Room Expeditor from MTech Named
'Most Innovative Hospitality Technology' by HTNG


Miami —March 9, 2010— Which technology most impacted the hospitality industry in 2009? According to leading industry technologists, it was REX (Room Expeditor) from MTech. The leading developer of Software as a Service (SaaS) products aimed at improving service and efficiency for the hospitality industry was presented with "The Most Innovative Hospitality Technology Award" by Hotel Technology Next Generation (HTNG) during its North American Members' Meeting on March 3.

REX is the first hospitality application to revolutionize the housekeeping room assignment process and effectively change how room attendants work. Operating on the Apple iPhone/iPod Touch platform, REX helps housekeeping departments turn rooms faster and provide room customization. Room attendants no longer receive a board with rooms to clean, but rather, using an iPod Touch, they are presented with their next room only (in their native language) -- the most important room to clean based on hotel defined criteria like room rush, VIP status, room type, etc. Proven in union environments and integrated to the property-management and energy-management systems, REX saves a great deal of otherwise wasted effort and labor expense, and gets guests into rooms faster.

“This award validates that MTech leads the charge with REX as yet another cost-saving innovation for the hotel industry," said Luis Segredo, MTech Founder and President. "This is just one of many cost-conscious solutions that MTech provides or has in development. The company has been recognized by Microsoft repeatedly in the past for its work on Espresso! and HotSOS, but this is different and more important in a special way. The HTNG award represents recognition directly from the people who use the technology and benefit from the value, and this is our ultimate audience. We are very thankful for their recognition."

"REX is not just a new product, but instead a new product segment," Segredo said. "Past attempts to wirelessly enable room attendants have applied technology to the paper workflow. REX changes the paradigm of cleaning rooms by dramatically changing the workflow and the intelligence made available by significant system integration."

REX works in tandem with MTech’s Hotel Service Optimization System (HotSOS), making it very easy for room attendants to report faults in the room using icons. REX also can be used with MTech’s Internet-based Quality Inspection Console (QIC) to bolster the inspection of guestrooms.

Douglas Rice, HTNG EVP and CEO had this to say: “The team at MTech should be very proud of their accomplishment in winning this award. Many of our hotelier members commented that the decision was not easy. Winning this award in the face of such strong competition is quite a feat.”

Hoteliers Hail Innovation

The first year for this designation, the award is designed to determine and acknowledge the most innovative technologies created by an HTNG member company within the hospitality industry in a given year. Because the decision is made by the hotelier members of HTNG and not a small panel of judges, it is indeed the award that hotel technologists have found to be the most innovative.

Hotelier members of HTNG voted for the technology of choice at the 2010 Members' Meeting, and winners were announced on the second day during the General Session.

The award was judged on the following criteria:
  • Products can be any technology that is available for use at individual hotel properties or hotel groups: guest-facing, front-of-house, back-of-house, distribution-related, or others.
  • Product must have been available for sale by no later than 1 October of the year prior to the year of award. Because this is the first year, products from 2008 are also eligible. (Product entered must have been released between January 1, 2008, and October 1, 2009, to be eligible for the 2009 award).
  • Submitted technologies must have been developed, assembled, or integrated by the applicant company. Companies that co-developed a product may submit their product jointly.

Riko van Santen, VP of HTNG’s Board of
Directors and SVP of Electronic Distribution
& ICT, Golden Tulip Hospitality Group,
presents MTech’s Sarah Taveprungsenukul,
Sales Account Executive, with the Most
Innovative Hospitality Technology Award at
the HTNG Members Meeting in March.
For more information on REX or any of MTech's other coveted solutions, visit


Tags: MTech, REX Room Expeditor, Hotel Room Turns, HotSOS, QIC, Quality Inspection Console, CRM, Rapid Guest Response, SaaS, Software as a Service, Housekeeping, Housekeeping Room Assignments, Room Attendants, Mobile Device Technology, iPhone, iPod Touch, HTNG, Hotel Technology Next Generation, Hospitality Technology, Hotels, Hotel Technology Award

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit


Luis Segredo
Tel: (786) 544-1105

Barb Worcester
Tel: (440) 930-5770

Also See: Dubai-Based InfoScape Technologies Brings Middle East Presence to MTech’s HotSOS and REX Products; InfoScape to help hotels in the region improve service and reduce operating costs with MTech technology / January 2010

Montage Beverly Hills Among First to Benefit from MTech/MICROS OPERA Integration; Linking MTech’s HotSOS with the MICROS OPERA PMS creates a seamless service-oriented architecture in which guest requests are quickly satisfied / January 2010

Sea Island Resorts is Hip on MTech s Hotel Inventory & Purchasing Solution; Award-winning multi-outlet island resort ties HIP into HotSOS to reduce paperwork, stay on budget and generate cost reports for service orders / October 2009

MTech, runtriz Partner to Speed Guest Service, Response Via iPhone, Blackberry and more . . .Equipped with their favorite touch-screen device, guests/staff use mobile technology to request/deliver services from virtually anywhere / September 2009

MTech Turns Control4 Platform into Hotel Profits; Guest self-service improves service levels and saves labor dollars / September 2009

The new Peninsula Shanghai Has Selected McLaren International's Pre-eminent Guest Incident Tracking and Workflow Automation Solution HotSOS / September 2009

Intelity Partners With MTech to Improve Guest Services for Customers; Hoteliers, guests get better services from interfaced ICE, HotSOS tools / August 2009

PMWorks Adds Efficiency, Capital Savings for Hotels; Preventive maintenance solution from MTech is helping to keep property service and product levels high while saving on equipment repair and replacement costs / August 2009

Gaylord Opryland Expects $220K in Annual Housekeeping Savings, Better Guest Service Via MTech's REX; Operating on the Apple iPhone/iPod touch platform, MTech's new Room Expeditor tool helps turn Opryland's 2,881 rooms faster and provide room customization / July 2009

Chicago s theWit Hotel Taps MTech, DOCOMO for High-tech Solutions / June 2009

Toscana Country Club, MTech Team to Maintain True Luxury Experience; Alliance signals MTech’s deeper surge into the management company arena as an approved preventive-maintenance solution / June 2009

KoolConnect Offers High End Guest Self-Service at Jumeirah Essex House on HotSOS Platform; System allows guests to order popular amenities and services from guestroom TV / May 2009

White Lodging Reduces Maintenance Labor Costs by 25% via PMWorks Intelligent Scheduling Algorithm, MTech’s flexible preventive-maintenance solution adjusts staff schedules at the corporate level to match reductions in occupancy at the property level / May 2009

MTech and Ascom (US), Inc. Partner to Provide Two-way Integration with HotSOS / May 2009

MTECH's REX Rolls Out at New Bardessono Hotel in California's Napa Valley / March 2009

MTech Continues Customer-Centric Push by Adding Best-of-Breed CRM via Libra OnDemand; New Software as a Service sits on the platform, offering the finest business-analytics tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering / March 2009

Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System; The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction tool that streamlines staff communications and services and boosts guest satisfaction / March 2009

Sam Acheampong Joins MTech as European Sales Manager; Based in London, Acheampong to expand reach of MTech’s guest-services management solutions, including HotSOS, PMWorks and REX, across Europe  / February 2009

McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania / October 2008

MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008

LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008

Meet REX – Housekeeping’s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech’s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008

MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008

Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008

Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008

Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008

Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008

JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008

MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007

SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007

MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007

SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007

MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007

MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007

Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007

High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007

CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006

Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006

MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006

Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006

New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006

Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006

Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006

Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006

MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005

MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005

Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005

New Facility for MTech a Win for Employees, Customers and Community / May 2005

MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005

Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004

Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004

Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003

Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003

Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003

Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003

M-Tech Partners With PRPRO / April 2003

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