Hotel Online  Special Report

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MTech Continues Customer-Centric Push by Adding
Best-of-Breed CRM via Libra OnDemand
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New Software as a Service sits on the force.com platform, offering the finest business-analytics
tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering
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MIAMI — MARCH 17, 2009 — MTech—a leading developer of Software as a Service products aimed at improving service and efficiency for the hospitality industry—is adding new value to its already popular HotSOS solution by integrating Libra OnDemand, a new customer relationship management tool to its portfolio that helps hoteliers consolidate customer information and focus sales efforts while providing superior customer service.

“HotSOS already had a guest profiling and stay history component that was fed by PMS integration.  Now, we are adding Libra OnDemand as a more feature rich alternative and doing so at no additional cost to our customers.” said Luis Segredo, co-founder and president of MTech. “Where our functionality was not best of breed, now it is, and our customers have access to HotSOS data as part of a feature rich CRM tool.”  Libra OnDemand is a hospitality-specific tool that sits on top of Salesforce.com – the largest and most widely adopted customer relationship management system in the world.

MTech also has become a full-service reseller of Libra OnDemand, so hotels looking to extend usage beyond HotSOS integration or looking for a stand-alone CRM solution can look to MTech to assist.  

Libra OnDemand, an independent software vendor based in Celebration, Fla., is the hospitality industry's first on-demand CRM solution built entirely on force.com. Libra OnDemand provides a comprehensive suite of hospitality-specific web-based applications to manage customer relationships, drive loyalty initiatives, focus sales, manage catering events and perform on-demand business analytics. 

“Having spent more than 20 years in the hospitality industry, I’ve had the pleasure to know Luis Segredo and watch MTech grow year after year,” said Gregg Hopkins, Libra OnDemand CEO. “I was honored when Luis came to me looking for a best-of-breed CRM solution to enhance HotSOS and help MTech customers better manage their guest-request/response process. Libra OnDemand definitely is the ideal CRM solution for MTech’s diverse hotel, resort and casino portfolio.”

From profile cleansing and centralizing all guest-related information to e-mail marketing to managing customer-related activities, Hopkins said Libra OnDemand quickly will become an indispensible tool for all HotSOS customers. And, because it’s deployed via the Internet, it works from any PC. Information can be accessed from virtually anywhere, upgrades are instant, and reports can be customized for each hotel or multi-property enterprise.

“2009 is a challenging year for many MTech customers,” Segredo said. “We are committed to offering solutions that will help hotels save money while they enhance the guest experience. Our relationship with Libra OnDemand and the offer we are making our customers to give them more value at no additional cost exemplifies this.” 

About Libra OnDemand

Libra OnDemand (www.libraondemand.com) leverages the power of the world’s most popular on demand application (salesforce.com) to provide a comprehensive suite of customer relationship management (“CRM”), loyalty rewards application, data analytics, sales force automation, and catering & event functionality for the global hospitality industry. A complete set of tools required to manage the most successful hotel and hotel chain sales, marketing and catering operations is available on demand, with zero infrastructure.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company’s product line features HotSOS (pronounced “hot sauce”), comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. MTech’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, visit www.m-tech.com

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Contact:

M-Tech Contact:
Alberto Santana 
Director of Sales 
Tel:  + 1 786-544-1105 
E-Mail: asantana@m-tech.com
www.m-tech.com

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System; The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction tool that streamlines staff communications and services and boosts guest satisfaction / March 2009
Sam Acheampong Joins MTech as European Sales Manager; Based in London, Acheampong to expand reach of MTech’s guest-services management solutions, including HotSOS, PMWorks and REX, across Europe  / February 2009
McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania / October 2008
MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008
LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008
Meet REX – Housekeeping’s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech’s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008
MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008
Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008
Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008
Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008
Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008
JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008
MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007
SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007
MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003


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