Efficient, Less Costly Communications
HotSOS interface offers increased communications efficiency and
guest satisfaction while reducing costs
MIAMI — JUNE 5, 2008 — MTech, a developer of Software as a Service products aimed at improving service and efficiency for the hospitality industry, has taken another giant step in cementing its reputation as the industry leader in providing innovative, cutting-edge technology that helps hotels improve communications and operations, increase productivity and maximize guest satisfaction.
Responding to an industry-wide need for a more effective and efficient intra-hotel operational communications tool, MTech is integrating a next-generation communications system into the company’s popular Hotel Service Optimization System, or HotSOS (pronounced “hot sauce”). HotSOS enables hotels to maximize and streamline guest-services processes such as guest request and incident tracking/reporting, rapid-response internal-defect reporting and preventive-maintenance workflows.
MOTOTRBO™, a professional digital two-way radio system from Motorola Inc. that provides seamless integration of voice and data, is the communications tool that has been integrated with MTech’s HotSOS system. It will offer hoteliers and hotel companies the most efficient, effective and comprehensive means available to easily and effectively maximize guest services—and, in turn, guest satisfaction.
The MOTOTRBO™ communications system, interfaced with HotSOS, offers the capability of sending service order information as text to the hand-held unit. Motorola recently responded to hotel customer requests to make the handheld units capable of updating HotSOS orders. The system also allows the hotel manager to, for instance, talk to security, or maintenance to talk to housekeeping, all at the same time..
The integrated system eliminates monthly cell-phone and pager costs and combines those two devices’ functions into one single device.
MTech co-founder and President Luis Segredo said this HotSOS option is now available, adding to the already long list of devices supported by HotSOS.
“We are pleased to be the first hospitality software provider in the world for the MOTOTRBO™ communications platform,” Segredo said. “Being first provides evidence that when it comes to developing and implementing solutions that help hotels improve guest services, operations and bottom-line results, MTech is unmatched in the industry.”
For more information on HotSOS and other MTech solutions, visit www.m-tech.com. To view a webinar explaining how the MOTOTRBO™ integration works, visit http://w.on24.com/r.htm?e=103452&s=1&k=CC58FFBA22DC13FEF6CF8FD68EE1726B&partnerref=mtecharchive.
|Also See:||Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008|
|Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008|
|Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008|
|Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008|
|JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008|
|MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007|
|SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007|
|MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007|
|SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007|
|MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007|
|MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007|
|Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007|
|High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007|
|CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006|
|Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006|
|MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006|
|Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006|
|New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006|
|Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006|
|Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006|
|Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006|
|MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005|
|MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005|
|Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005|
|New Facility for MTech a Win for Employees, Customers and Community / May 2005|
|MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005|
|Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004|
|Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004|
|Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003|
|Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003|
|Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003|
|Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003|
|M-Tech Partners With PRPRO / April 2003|