California’s largest boutique hotel company begins first phase with installation
of MTech’s Hotel Service Optimization System in 10 Joie de Vivre properties
MIAMI — JUNE 3, 2008 — Joie de Vivre Hotels is known for offering guests the kind of memorable experience that enhances their own “Joie de Vivre,” the French phrase meaning “Joy of Life” after which the company is named. In order to get that crucial job done more efficiently—and more cost-effectively—Joie de Vivre has teamed with MTech to bring “the Joy of HotSOS” to its hotels.
MTech’s popular Hotel Service Optimization System, or HotSOS (pronounced “hot sauce”), enables hotels to streamline their guest-services processes, such as guest-request and incident reporting, rapid-response workflow and preventive-maintenance workflow. The popular HotSOS product is just one example of why Miami-based MTech is considered the industry’s leading provider of innovative, cutting-edge technology that helps hotels improve communications and operations, increase productivity and maximize guest satisfaction.
San Francisco-based Joie de Vivre Hospitality is California’s largest boutique-hotel company, with more than 30 properties throughtout California—and with plans to expand its state-wide presence beforethe end of 2008 in Sacramento, Huntington Beach, Sunnyvale and Santa Cruz.
“We take great pride in making our guests’ stays at our hotels as memorable as they can be,” said Michael Stano, Joie de Vivre’s Vice President of Technology, “and we feel the best way to enhance that effort is to bring HotSOS to our properties. Joie de Vivre has been aggressively deploying centralized technology solutions—including Opera Multi-Property—so that we can truly achieve a 360-degree view of our guests’ preferences, history and so forth. HotSOS complements this strategy and will empower our users, and management, to deliver a truly unforgettable guest experience.”
Stano said Joie de Vivre would begin phasing in HotSOS over the next month or so, beginning with installation in 10 properties.
“Eventually, we’ll have HotSOS in all of our hotels as we expand our presence in California and beyond,” Stano said.
Luis Segredo, MTech’s president and co-founder, said having a leading boutique-hotel company such as Joie de Vivre Hotels choose HotSOS is further proof that the system’s huge popularity is well earned.
“We’re excited and gratified to add Joie de Vivre to our ever-growing client list of hotels and hotel companies,” Segredo said. “Joie de Vivre Hotels understands the critical importance of delivering the best possible service to its guests, and its management team understands the value of HotSOS and its ability to offer and maintain world-class guest service quickly, thanks to smarter management decisions that are based on up-to-the-minute, enterprise-wide business intelligence.”
For more information on HotSOS and other MTech solutions, visit www.m-tech.com.
About Joie de Vivre Hotels
|Also See:||Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008|
|Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008|
|Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008|
|JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008|
|MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007|
|SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007|
|MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007|
|SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007|
|MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007|
|MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007|
|Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007|
|High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007|
|CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006|
|Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006|
|MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006|
|Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006|
|New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006|
|Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006|
|Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006|
|Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006|
|MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005|
|MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005|
|Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005|
|New Facility for MTech a Win for Employees, Customers and Community / May 2005|
|MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005|
|Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004|
|Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004|
|Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003|
|Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003|
|Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003|
|Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003|
|M-Tech Partners With PRPRO / April 2003|