Hotel Online  Special Report

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Jiten Hotel Management Installing MTech’s
PMWorks Preventive Maintenance Solution
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Jiten executive cites PMWork’s worth as an easy-to-use Internet-based tool that
helps increase guest satisfaction, maximize profitability and preserve asset value 
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MIAMI — SEPTEMBER 12, 2006 — Jiten Hotel Management (JHM), an owner/operator of 20 hotels in New England and the New York City and Atlanta areas, is one of an increasing number of forward-looking hotel companies that have come to realize the positive impact an effective preventive-maintenance program can have on a hotel’s guest-satisfaction levels and, in turn, its profit margins. 

Brockton, Mass.-based JHM has translated that knowledge into a proactive operational process by having MTech’s revolutionary PMWorks software has installed in 12 of its 20 hotel properties.

Since 1993, Miami-based MTech has developed and installed solutions to help hotels improve communications, increase productivity and maximize guest satisfaction. PMWorks, powered by M-Tech’s award-winning HotSOS (Hotel Service Optimization System, pronounced hot sauce), is the first ASP designed to handle the specific needs of hotel maintenance. With its quick, easy set up and simple execution, PMWorks runs in a property’s regular Web browser and enforces enterprise-level standards for smaller and/or limited-service hotels. 

“If we are doing preventive maintenance on a proactive basis, we actually see the number of guest complaints diminish,” said Beth Gleim, Vice President of JHM. “What I like about PMWorks is that I know my rooms are being properly maintained, and what my general manager and engineers like about it is that it keeps them on track. Unfortunately, preventive-maintenance programs often take a back seat to other ‘crises,’ and I don't see that happening as often now in our properties that have PMWorks installed. Most importantly, I think a good PM program encourages repeat guests—and that can only benefit the bottom line.”

In addition to the preventive-maintenance functions that PMWorks helps Jiten hotel staffs complete more efficiently and thoroughly, Gleim said she sees yet another value in the PMWorks software: It helps protect her company’s investments both at the buy and sell stages.

“We have gone into so many potential hotel deals and have walked away from them because the maintenance and upkeep of the hotels has been so horrible,” Gleim said. “So not only do we feel that preventive maintenance programs minimize guest complaints and help our bottom line, but they are important for resale value of our properties.”

Bottom-line benefits

M-Tech President Luis C. Segredo said JHM’s decision to install PMWorks in 12 of its 20 properties to date serves as yet another example of a savvy hotel company seeing the importance of a top-notch preventive-maintenance program—and putting that knowledge to use to betterment of its business.

“Like so many of our hotel clients who have installed PMWorks over the past few months, JHM knows that preventive maintenance—once an all-too-often overlooked aspect of hotel operations—has become a crucial factor in successful hotel management and in increasing property value when owners decide to sell,” Segredo said.

“It’s been proven that performing basic preventive maintenance helps to preserve the condition of a hotel—rather than fixing an item when it breaks, maintaining it before it deteriorates saves engineers time, saves owners money and saves guests from having a potentially bad experience or getting a negative first impression of the hotel,” said Clyde Edson, M-Tech National Account Manager for PMWorks. “Consistency in providing preventive maintenance is critical to hotel operations nowadays. This is why we developed PMWorks, and it’s why an increasing number of hotels, hotel companies and management companies are having PMWorks installed in their properties.”

For more information on PMWorks preventive maintenance software and other M-Tech automated solutions, please visit the company’s Web site at www.m-tech.com

About Jiten Hotel Management
Based in Brockton, Mass., Jiten Hotel Management (JHM) owns and operates hotels throughout eastern Massachusetts, southern New Hampshire, and the New York City and Atlanta areas. All of Jiten’s hotels have a high rating with AAA, and the company has been the recipient of several prestigious awards from Intercontinental Hotels Group and Marriott International.

About M-Tech
Since 1993, Management Technologies (M-Tech) has developed and installed solutions to help hotels work smarter – not harder – with its award winning Espresso! Family of Products. Espresso! is designed to help hotels improve communications, increase productivity and maximize guest satisfaction. HotSOS is the next evolution of these technologies, designed from the ground up to give hotel brands, chains, and management companies a holistic, affordable tool to drive repeat business and improve the bottom line, while PM-Works preventive maintenance software, powered by HotSOS, is the first ASP designed specifically to help hoteliers handle the day-to-day needs of hotel maintenance. With more than 1,000 hotels worldwide using its products, M-Tech handles all production, pre-installation, sales, marketing and support from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com.

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Contact:

Clyde Edson
National Account Manager
MTech 
Tel: (407) 384-1380
cedson@m-tech.com 
 

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003


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