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SDC Solutions and MTech Join Development
Forces to Improve Guest Service
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IntelliDESK® Integrates with
HotSOS to Streamline Guest Service Workflows
MIAMI AND MANCHESTER, NH �AUGUST 28, 2007 �
SDC Solutions, Inc. and MTech today announced a partnership in which both
companies will leverage their respective technologies to deliver a superior
hospitality solution. As a result, hospitality organizations will benefit
from an integrated, proactive approach to guest service that will maximize
team efficiency, enhance the guest experience, and ensure guest retention.
�Providing our hospitality customers with tools that increase efficiency and contribute to a positive guest experience is of paramount importance to SDC. Integrating our IntelliDESK PC-based Console with MTech�s Hotel Service Optimization System (HotSOS) clearly brings us one step closer to providing the ultimate hospitality solution,� said Joseph Jarnutowski, president and CEO of SDC Solutions. �Seamless and accurate guest information that is easily accessed and updated in real-time is not a frivolous goal, but a requirement in today�s competitive environment and a necessity to achieve 5 Star/Diamond status. By integrating our two solutions, we are able to provide current and future customers with a best of breed solution that helps them achieve that very goal.� SDC�s IntelliDESK is a PC-based console solution that functions as a
centralized repository for hotel knowledge, automatically updated in real-time
thereby reducing the time and effort needed to maintain accurate directory
information. Additionally, IntelliDESK enhances operator performance through
screen-based interactive functions, including automatic display of incoming
calls, single keystroke call transfers, efficient setting of auto and VIP
preferences and wake-up calls, automatic launch of emergency procedures
and other telephony functions. Ultimately, operator productivity and accuracy
is increased while staffing, data entry requirements and overall costs
are reduced.
With the new integration, operators will access HotSOS directly from their IntelliDESK screen, making both applications appear as one to the user. This simplifies training and support and delivers immediate access to critical HotSOS data for a faster, more complete response to guest requests, concerns, and comments. According to Luis Segredo, president and CEO of MTech, �Part of the beauty of this integration is that it was accomplished so quickly. Due to the architecture of the solutions the integration was made possible in a matter of days because no data or logic is replicated in creating the integration. This speaks of the technical prowess of each of our groups and is an exciting indication regarding the direction for future enhancements.� About SDC Solutions SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK PC-based Console, IntelliSPEECH® Intelligent Virtual Agent, WebSERVICES Web-based Directory, IPSERVICES IP-based Directory, and Event and Emergency Notification, SDC integrates industry standard technologies to provide easy access to centralized directory knowledge. SDC products can be used together as part of a Total Call Handling Solution or individually based on a customer�s needs. For more information, visit www.sdcsolutions.com. About MTech Since 1993, MTech has developed and installed solutions to help hotels work smarter � not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced �hot sauce�) � comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company�s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech�s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company�s headquarters in Miami. For more information on the company, please visit www.m-tech.com. |
Alberto Santana
Barb Worcester
Detta Donoghue
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