Hotel Online  Special Report

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MTECH’s QIC Provides Quick, Efficient Way
to Conduct Quality Inspections
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Quality Inspection Console streamlines inspection process, leading to improved
employee performance, cleaner rooms, and enhanced guest satisfaction
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MIAMI —FEBRUARY 13, 2007 — Done regularly and conscientiously, quality inspections can have a significant impact on how well room attendants do their job—and the better job they do, the higher guest satisfaction will be, and the more likely a guest will return for repeat business. The eventual outcome of that scenario, of course, is a better bottom line in terms of revenue.

To help hoteliers expedite the quality-inspection process, MTech has created the Quality Inspection Console, or QIC (pronounced “quick”)  QIC is an internet based application that employs Windows Mobile hand-held devices and interfaces with a hotel’s PMS to completely automate the quality-inspection process.

“Quality inspections—when hotel housekeeping departments inspect the work that room attendants do—have the purpose of checking the condition of the room and the performance of the room attendant,” said Luis Segredo, President and Co-Founder of Miami-based MTech. “QIC automates both of these tasks to make the process faster, more efficient and more thorough. When hoteliers think of quality inspections, they think of reams of paper reports and Excel spreadsheets. QIC reduces all that paper to a hand-held computer and management reports—QIC eliminates manual entry of data and inspection sheets that have to be stored in the personnel file.

“Streamlining quality inspections while keeping them meaningful is crucial in today’s competitive hotel market,” Segredo added. “Many four- and five-star properties, for example, inspect every room on a frequent basis, so a tool like QIC is a must for operators who want their hotel to be the best.” 

Versatile automation

QIC can be used with a Windows Mobile device to go through a checklist on a room. Rooms can be selected manually or, when used in conjunction with HotSOS (MTech’s Internet-based Hotel Service Optimization System), orders to check a room can be sent to the device automatically. Inspection items can be used to rate performance by assigning points to each item, or they can be used to generate a service order to have a repair made in the room that would not be counted against the room attendant’s performance.”

“For example, the bathroom inspection list may include item ‘mirror clean?’ and ‘mirror de-silvered?’,” Segredo explained. “The first would count against the room attendant for poor performance, while the second could generate a service order but not count against the room attendant because it had nothing to do with performance. At the end of the inspection, a score is tabulated for the room attendant and automatically uploaded wirelessly to the server for future analysis.”

QIC can also inform the PMS that the room has been inspected and is ready for check-in. Other QIC features include:

  • Internet based
  • Multiple inspection types
  • Yes/No responses
  • Multi-point response scale
  • Question weighting
  • Automated service-order creation
  • Wireless or batch operation
  • Field inspection review
  • Suite of reports
  • Optional PMS status update
“QIC is another example of how MTech works to create products that streamline those mundane, day-to-day tasks that can quietly but surely enable a hotel to provide a better product while working more efficiently,” Segredo said.

For more information on QIC, HotSOS and other MTech solutions, please visit the MTech Web site at www.m-tech.com. 

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com

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Contact:

Luis Segredo
President
MTech
Tel: (305) 256-0429 
lcsegredo@m-tech.com

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003


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