Hotel Online  Special Report

>.

Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System
,...
The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction
tool that streamlines staff communications and services and boosts guest satisfaction
.

MIAMI — MARCH 3, 2009 — Less than a year ago, MTech—a leading a developer of Software as a Service products aimed at improving service and efficiency for the hospitality industry—responded to an industry-wide need for a more effective and efficient intra-hotel operational communications tool. The result is MOTOTRBO™ + HotSOS, an integration of MTech’s renowned Hotel Service Optimization System, or HotSOS (pronounced “hot sauce”), with MOTOTRBO™, a digital two-way radio system from communications giant Motorola Inc. that provides seamless integration of voice and data.

HotSOS enables hotels to reduce costs while maximizing and streamlining guest-services processes such as guest request and incident tracking/reporting, rapid-response internal-defect reporting and preventive-maintenance workflows. The integrated MOTOTRBO™ + HotSOS system offers the capability of sending service-order information as text to hand-held units and allows the hotel manager to, for instance, talk to security, or maintenance to talk to housekeeping, all at the same time. The system eliminates monthly cell-phone and pager costs by combining these two devices’ functions into a single device.

In short, MOTOTRBO™ + HotSOS offers hoteliers and hotel companies the most efficient, cost-effective and comprehensive means available to maximize guest services—and, in turn, guest satisfaction.

Since the integrated solution was announced in June 2008, 15 hotels (from small to large with more than 1,500 rooms) are already benefiting from the MOTOTRBO™ + HotSOS system. Among that increasing number is one of the world’s most well-known luxury hotels: The Carlyle, a New York City landmark.

According to Hikey Arch, The Carlyle’s Director of Information Technology, the MOTOTRBO™ + HotSOS solution has been up and operating since January at the Madison Avenue hotel—and already, he said, the system’s advantages are apparent.

“The system has really automated and streamlined the workflow here,” Arch said. “Our communications is enhanced significantly, which has speeded up service delivery and increased staff productivity. I think the system’s best feature is that it supports a variety of communication devices—two-way radios, Blackberry, PDA and iPhone.”

Arch added that although the MOTOTRBO™ + HotSOS system is new to The Carlyle, the hotel staff has expressed high praise.

“Our staff has been very receptive to the new system—it keeps everyone on the same page in real time,” Arch said. “In my mind, this system is proving to be an efficient and cost-effective way to easily and successfully maximize guest services and, consequently, guest satisfaction.”

“We are extremely pleased that a prestigious property like The Carlyle has chosen to enhance its already outstanding guest services by installing the integrated MOTOTRBO™ + HotSOS,” said MTech co-founder and President Luis Segredo. “When such a fine property chooses our product, it tells us the industry that when it comes to developing solutions for improving guest services, operations and bottom-line results, MTech is unmatched.”

For more information on the MOTORBO™ + HotSOS integration, or on HotSOS and other MTech solutions, visit www.m-tech.com.  To view a webinar explaining how the MOTOTRBO™ integration works, visit http://w.on24.com/r.htm?e=103452&s=1&k=CC58FFBA22DC13FEF6CF8FD68EE1726B&partnerref=mtecharchive.

About The Carlyle
A timeless classic, The Carlyle, A Rosewood Hotel, has been called home by leaders in world affairs, business, society, entertainment and the arts since its debut in 1930. It is a true New York landmark — a showcase of great art, a purveyor of privacy and a sanctuary of refined taste. With 187 rooms and suites distributed among the hotel's 60 residential apartments, The Carlyle offers the exclusive ambience of an Upper East Side pied-à-terre. For more information, visit www.thecarlyle.com

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company’s product line features HotSOS (pronounced “hot sauce”), comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. MTech’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, visit www.m-tech.com

,

Contact:

M-Tech Contact:
Alberto Santana 
Director of Sales 
Tel:  + 1 786-544-1105 
E-Mail: asantana@m-tech.com
www.m-tech.com

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: Sam Acheampong Joins MTech as European Sales Manager; Based in London, Acheampong to expand reach of MTech’s guest-services management solutions, including HotSOS, PMWorks and REX, across Europe  / February 2009
McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania / October 2008
MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008
LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008
Meet REX – Housekeeping’s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech’s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008
MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008
Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008
Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008
Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008
Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008
JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008
MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007
SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007
MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003


To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.