Hotel Online  Special Report

>.

Toscana Country Club, MTech Team to Maintain True Luxury Experience

Alliance signals MTech’s deeper surge into the management
company arena as an approved preventive-maintenance solution
.

Indian Wells, Calif. – June 17, 2009 – Toscana Country Club, a Sunrise Company here, uses MTech’s PMWorks preventive-maintenance system to underscore the luxury community’s commitment to provide incomparable beauty and a lavish lifestyle to a select few in Southern California. For MTech, a leading developer of “Software as a Service” technologies for the hospitality industry, the alliance illustrates the versatility of its applications as it ventures deeper into the real-estate and hotel-management-company business sectors as an approved preventive-maintenance solution.
 
Paul K. Levy, PGA, Sunrise President of Club Operations and Development and Toscana General Manager and Chief Executive Officer, said MTech’s PMWorks system allows the Country Club to meet and exceed member expectations by keeping the property in shape with a simple, easy-to-follow formula.
 
“PMWorks provides us a cost-effective system to track the preventive maintenance of buildings, furniture, fixtures and equipment,” Levy said. “It allows us to hold ourselves up to very high standards, both our members and our own, and to manage the property well and protect our assets.
 
“Proving with hard evidence that our assets have been protected is very important as we convert to equity for our members,” he added.
 
How the alliance works. The Toscana Country Club is a community set behind private gates, home to 626 homes and estate homesites. Members of Toscana’s private equity club have walk-on access with golf membership limited to 275 members per 18 hole golf course, on the South and North golf courses architected by Nicklaus Design.
 
The Club at Toscana gathers seven building in a hillside to create indoor and outdoor spaces that have a flavor of a Tuscan Village. Included are the amenities of golf, tennis, fitness and spas. As a result, the community has unique preventive-maintenance demands.
 
“Toscana is a boutique-like, upscale property,” said Clyde Edson, a senior account executive at MTech. “It needs consistency in its luxury presentation, and as a Country Club it must maintain certain standards of life, health and safety. PMWorks is the perfect system to achieve those goals.”
 
PMWorks allows users to enter data into a Web-based system that is user friendly and requires only the equipment name and location.
 
“PMWorks uses templates, created and proven by hospitality industry experts, to build a workload balanced PM calendar in a few easy steps.” Edson added. “Life-safety and other critical reminders are included throughout the year by default. Once the schedule is in place, properties receive weekly service orders electronically by e-mail. Each service order includes step-by-step instructions on how to do the job right the first time.”
 
As techs on property finish the work, they can close the orders and add notes from any touch-tone phone or Web browser.  PMWorks also e-mails progress reports as a safeguard against falling behind on tasks. The result is better maintained assets, better control and, best of all, peace-of-mind, Levy said.
 
“We use it in a variety of preventive-maintenance areas,” Levy said. “From power-washing equipment, to air-conditioning, to ice machines. We use it to make sure outdoor teak furniture is oiled on a regular basis. Really, we use it in a million different ways to maintain the luxury experience for our members, and to make sure that experience is safe and fulfilling.”
 
Sunrise Company is set to roll out MTech’s PMWorks portfolio-wide later in 2009.

About Sunrise Company
Sunrise Company is a fully-integrated and deeply experienced real-estate-development  firm that specializes in multi-family properties. This expertise covers a wide array of property types, including conventional, affordable, senior living, and  luxury.communities. Headquartered in Palm Desert, CA  Sunrise is privately owned and operated.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 1,800 hotels in over 40 countries.  Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment.  MTech also provides consulting and training services to help customers achieve maximum value from their investments.  It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.m-tech.com.

,

Contact:

Clyde Edson
Senior Account Executive
MTech
Tel: (407) 384-1380
cedson@m-tech.com

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: KoolConnect Offers High End Guest Self-Service at Jumeirah Essex House on HotSOS Platform; System allows guests to order popular amenities and services from guestroom TV / May 2009

White Lodging Reduces Maintenance Labor Costs by 25% via PMWorks Intelligent Scheduling Algorithm, MTech’s flexible preventive-maintenance solution adjusts staff schedules at the corporate level to match reductions in occupancy at the property level / May 2009

MTech and Ascom (US), Inc. Partner to Provide Two-way Integration with HotSOS / May 2009

MTECH's REX Rolls Out at New Bardessono Hotel in California's Napa Valley / March 2009

MTech Continues Customer-Centric Push by Adding Best-of-Breed CRM via Libra OnDemand; New Software as a Service sits on the force.com platform, offering the finest business-analytics tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering / March 2009

Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System; The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction tool that streamlines staff communications and services and boosts guest satisfaction / March 2009

Sam Acheampong Joins MTech as European Sales Manager; Based in London, Acheampong to expand reach of MTech’s guest-services management solutions, including HotSOS, PMWorks and REX, across Europe  / February 2009

McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania / October 2008

MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008

LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008

Meet REX – Housekeeping’s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech’s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008

MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008

Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008

Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008

Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008

Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008

JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008

MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007

SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007

MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007

SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007

MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007

MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007

Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007

High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007

CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006

Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006

MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006

Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006

New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006

Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006

Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006

Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006

MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005

MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005

Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005

New Facility for MTech a Win for Employees, Customers and Community / May 2005

MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005

Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004

Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004

Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003

Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003

Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003

Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003

M-Tech Partners With PRPRO / April 2003


To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.