Hotel Online  Special Report

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MTech and Ascom (US), Inc. Partner to Provide
 Two-way Integration with HotSOS

Ascom and MTech solutions combine the leading hospitality service
 order system with Ascom’s voice and messaging capabilities creating
 superior customer value through integration.

 
Miami, Fla. — April 29, 2009 — MTech and Ascom (US), Inc. announced today they have successfully integrated MTech’s HotSOS service order capability with Ascom’s UNITE Messaging Suite for sending messages and alerts to mobile employees throughout the hotel.  MTech’s HotSOS (pronounced “hot sauce, HotSOS stands for Hotel Service Optimization System) enables hotels to streamline their guest-services processes, such as guest-request and incident reporting, rapid-response workflow and preventive-maintenance workflow. The HotSOS product is just one example of why Miami-based MTech is considered the industry’s leading provider of innovative, cutting-edge technology that helps hotels improve communications and operations, increase productivity and maximize guest satisfaction.
 
Two-way integration provides the ability to send HotSOS service orders directly to an Ascom’s wireless handset, and then quickly respond back via the handset with the service order status.  Ascom’s two-way integration with HotSOS is simplified by populating handset soft keys with appropriate order status responses, promoting ease of use for mobile workers. 
 
Tom McKearney, Ascom’s EVP of Marketing and Business Development emphasizes “delivering timely information to the point of need improves a hotel’s response time and their ability to exceed customer expectations.  In a very competitive industry like hospitality, creating repeat customers is all about service.”
 
Luis C. Segredo, MTech’s president and co-founder, said that “combining our market-leading service order system with Ascom’s wireless voice and messaging system is a natural evolution in expanding our reach for customers through mobile devices.  Mobile devices are critical tools for improving the guest experience, and when combined with HotSOS provide a unique opportunity to speed up service response time.”
 
This two-way integration between HotSOS and Ascom wireless handsets will help streamline workflow, giving hotels the opportunity to leverage their service order system investment with the global leader for on-site wireless.
 
About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 1,800 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment.  MTech also provides consulting and training services to help customers achieve maximum value from their investments.  It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.m-tech.com.
 
About Ascom
ASCOM (ascomwireless.com) is a leading provider of on-site wireless communications for key segments such as hotels, hospitals, manufacturing, and retail. More than 75,000 systems are installed at major companies all over the world. The company offers a broad range of voice and professional messaging solutions, creating value for customers by supporting and optimizing their Mission-Critical Processes. The solutions are based on VoWiFi, IP-DECT, and DECT smartly integrated into existing enterprise systems. The company has subsidiaries in 10 countries and employs 1,200 people worldwide.

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Contact:

M-Tech Contact:
Alberto Santana 
Director of Sales 
Tel:  (786) 544-1105 
E-Mail: asantana@m-tech.com
http://www.m-tech.com/

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: MTECH's REX Rolls Out at New Bardessono Hotel in California's Napa Valley / March 2009

MTech Continues Customer-Centric Push by Adding Best-of-Breed CRM via Libra OnDemand; New Software as a Service sits on the force.com platform, offering the finest business-analytics tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering / March 2009

Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System; The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction tool that streamlines staff communications and services and boosts guest satisfaction / March 2009

Sam Acheampong Joins MTech as European Sales Manager; Based in London, Acheampong to expand reach of MTech’s guest-services management solutions, including HotSOS, PMWorks and REX, across Europe  / February 2009

McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania / October 2008

MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008

LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008

Meet REX – Housekeeping’s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech’s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008

MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008

Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008

Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008

Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008

Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008

JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008

MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007

SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007

MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007

SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007

MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007

MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007

Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007

High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007

CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006

Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006

MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006

Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006

New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006

Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006

Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006

Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006

MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005

MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005

Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005

New Facility for MTech a Win for Employees, Customers and Community / May 2005

MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005

Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004

Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004

Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003

Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003

Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003

Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003

M-Tech Partners With PRPRO / April 2003


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