Hotel Online  Special Report

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Meet REX – Housekeeping’s New Best Friend 
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Operating on the Apple iPhone/iPod touch platform, MTech’s new
Room Expeditor tool helps housekeeping departments turn
rooms faster and provide room customization
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MIAMI — JUNE 24, 2008 — MTech once again proved itself to be the innovator for the hospitality industry. At the Hospitality Industry Technology Exposition & Conference (HITEC), held last week at the Austin (Texas) Convention Center, MTech unveiled a new technology in development for many years that outfits room attendants with a PDA. While this may not seem new, it absolutely is.  Meet REX, sure to be called housekeeping’s new best friend.

“The notion of providing a PDA to room attendant has been around for some time, but the notion of using it to communicate real-time information that will turn rooms faster in a simple-to-use device is entirely new,” said Luis Segredo, MTech President. “For example, hotel guests will often wish to stay as late as possible on their date of departures. Arriving guests, especially in resort environments, wish to arrive as early as possible, thereby putting the squeeze on housekeeping. This dilemma creates a manually intensive communication process between the Front Office and Housekeeping to get arriving guests into their rooms. 

“With REX, a room attendant refers to a wireless device to be instructed on ‘what is the next most important room’ for him or her to clean,” he said. “In selecting the next room, the software will look at a collection of variables from multiple systems like the property-management and in-room energy-management systems. These variables include whether a guest is waiting, physical occupancy, VIP level of the incoming guest and several others. Because the room attendant just sees the next room, it’s simpler than any paper process.”

The room attendant also is exposed to real-time guest information that allows for addressing the guest by name and setting up the room with all preferences, he explained, noting that the handheld application will initially be available in English and Spanish -- but will be subsequently translated as needed. 

Also assisting in the simplicity for the room attendant is the form factor. MTech has selected the Apple iPhone/iPod touch platform. 

“When Apple announced the developer program for the iPod touch in March, our search for the right form factor was over,” Segredo said.  “This is an incredibly intuitive, yet versatile, device.  Because it can employ the hotel’s WIFI network, there are no recurring network fees. Beyond REX, it also has a host of other applications that are possible.” 

REX will be going to beta in July 2008.  A handful of properties have been accepted into the beta program, but additional properties may be considered.  REX will be released in October/November. 

For a complete list of innovations brought to market by MTech, go to www.m-tech.com.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com.

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Contact:

Alberto Santana
Director of Sales
MTech
Tel: (786) 544-1105 
asantana@m-tech.com

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008
Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008
Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008
Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008
Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008
JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008
MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007
SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007
MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003


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