voice channel
Your Hotel Guests – Your Focus
Travel Outlook | March 9, 2021
John Smallwood President Travel Outlook Outsource Your Reservation Department to Better Serve Your Boutique Hotel Guests 2020 has turned the hospitality industry on its head, forcing many in the travel field to cut costs where they can or risk temporary or even permanent closure. Despite all that has changed in the hospitality industry in the last year, one thing remains constant, and that is the need for creating unique, guest-focused travel experiences, the kind of experiences that keep guests coming back to their favorite boutique hotels. 2021 is just underway, but the light at the end of the tunnel is visible. No...
Viceroy Hotel Group Chooses Travel Outlook to Optimize Voice Channel
Travel Outlook Premium Hotel Call Center | March 1, 2021
Travel Outlook Premium Hotel Call Center Expands Partnership with Viceroy Hotels & Resorts to 14 Properties SANTA FE, NEW MEXICO (March 1, 2021): Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio. Opening early 2021, Viceroy’s newest ski-in, ski-out luxury mountain resort, Viceroy Kopaonik Serbia is also set to use Travel Outlook following an immersive onboarding process. As a global luxury brand, Viceroy values a call center that can set the tone for an incredibl...
Digital Marketing and the Voice Channel: A Symbiotic Symphony
Travel Outlook | February 17, 2021
John Smallwood CEO Travel Outlook Scott Meldrum Founder, Principal Strategist Digitality How to Optimize Digital Marketing Performance via Voice In today’s world, digital marketing efficiency is not only mission-critical, it‘s a business imperative. While hospitality marketers typically look to improve conversion rates from their digital campaigns on their websites and within the booking engine, there are many opportunities to optimize digital marketing performance within the voice channel. In fact, these two communication channels co-exist in ways that are very symbiotic. In this article, we’ll ex...
Five Ways Focused Service Hotels Can Increase Direct Voice Bookings
Doug Kennedy | November 11, 2020
By Doug Kennedy Although they are generally outperforming other lodging segments, most if not all focused and selective service hotels are looking to build occupancy and rate. Indeed, hoteliers can and should continue to focus on digital marketing opportunities to the full extent. However, let us not forget some old-school “analog” ways to generate revenue. Here are a few ideas for training and development. • Offer a small cash incentive for every voice booking secured by the front desk. I know some leaders will say that taking voice bookings is already part of the job description, but I can tell you from experience that mon...
Why Independent Call Centers Often Outshine Hotel Brands
Travel Outlook Hotel Reservation Call Center Services | October 7, 2020
Most hotels have suffered a major decline in sales leads from reliable digital channels. Can the voice channel pick up the slack and drive direct bookings? Doug Kennedy, President of the renowned Kennedy Training Network, certainly believes it can. In the following interview, Kennedy discusses why the voice channel matters more than ever, and how hotels can convert more phone inquiries. He also discusses why well-trained independent call centers often outperform hotel brands. Interviewer: What are the most interesting and rewarding parts of your job? Doug: I would say the most interesting part is that I get to work with an incr...
Advantage Reserve Announces Collaboration With Kennedy Training Network to Optimize Reservations Sales
Advantage Reserve | July 29, 2020
Fort Lauderdale, FL, July 29, 2020 — Advantage Reserve, the leading provider of high-quality central reservations services to the hospitality industry, has announced the launch of a new sales training partnership with Kennedy Training Network (KTN), the lodging industry’s best source for hotel training programs. This collaboration will enhance the guest experience, improve performance levels, and increase reservations conversions for Advantage Reserve’s diverse customer base of luxury hotels and resorts. During this unique period across the world in 2020, the hospitality industry faces a crucial time for reservations sales, and the v...
Driving Voice Channel Results in Today’s New Normal
Aspire | May 19, 2020
“Industry experts” have predicted for decades that the voice channel is dead. First, they said that the voice channel would be replaced by the GDS channel. That proved to be pure rubbish. Then, they predicted complete disintegration by third-party distribution channels like Expedia and Hotwire. And don’t forget the predictions that brand websites would entirely replace call centers as it was cheaper and more efficient despite the fact that website and online marketing costs are never-ending and significant to maintain. Retailers like Zappos didn’t believe that the voice channel was dead. They have shown the retail industry what can...
Assisting Hotels in Regaining Stability, Travel Outlook Gets Armed With Effective Sales Tactics Developed by Kennedy Training Network
Travel Outlook Hotel Reservations Call Center Services | April 21, 2020
Santa Fe, NM – Travel Outlook premium reservation call center, a virtual hospitality company specializing in voice reservations and guest service, uses down-time to upskill with Kennedy Training Network. Like all other hotel reservations and call center teams, during the first 10 days of the COVID-19 crisis, Travel Outlook’s certified call center agents were inundated with calls to cancel or postpone. Now that the call volume has temporarily softened, rather than laying off staff, Travel Outlook is using this quiet phase to upskill its call center team by scheduling additional private, live webcam training with Kennedy Training Ne...
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