virtual hotel agent
Paramount Hospitality Management Partners With Travel Outlook, The Premier Hotel Call Center to Boost Conversions
Travel Outlook The Premier Hotel Call Center™ | February 1, 2024
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Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
Travel Outlook the Premier Hotel Call Center™ | February 21, 2023
Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
The Essex Resort and Spa Partners With Travel Outlook, The Premier Hotel Call Center, to Offer Its Guests Genuine Hospitality and a Friendly, Helpful
Travel Outlook The Premier Hotel Call Center™ | January 5, 2023
SANTA FE, NEW MEXICO (January 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The Essex Resort and Spa in Essex, Vermont has joined the group of exceptional hotels enjoying the premium Travel Outlook voice services. In an increasingly digital world, a personal touch goes a long way, and a friendly and helpful voice can provide the definition of true hospitality. Callers are looking for sincere, direct assistance, not a generic response off a call sheet, and a properly trained call center agent will approach every call in this supportive way, matching the particulars of the hotel with the needs of the ca...
John Smallwood, President of Travel Outlook | December 20, 2022
How Hospitality-Specific AI is Changing How We Do Business By John Smallwood, President of Travel Outlook December 2022 Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests and imaginations of executives across multiple industries. I recently sat down with Adam and Larry Mogelonsky to discuss the importance of conversational AI and their recent article, Why Conversational AI Exemplifies the New Era of Hotel Operations. What I found was that not all artificial intell...
Newpark Resort & Hotel Partners With Travel Outlook, The Premier Hotel Call Center, to Increase Voice Channel Revenue and Improve Guest Satisfact
Travel Outlook The Premier Hotel Call Center™ | December 5, 2022
SANTA FE, NEW MEXICO (December 2022): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Newpark Resort in Park City, Utah has joined the exceptional hotels enjoying the premium Travel Outlook voice services. Newpark Resort understands that in an increasingly digital world a personal touch goes a long way, and a friendly and informative voice on the other end of the line is just what it takes to turn a curious caller into a repeat customer. According to Doug Kennedy, President of the Kennedy Training Network, “voice has become a forgotten revenue channel, and many hotel leaders have failed to recognize the i...
New Waterloo Expands Into Cleveland, Ohio With Adaptive Reuse of Historic Baker Building in Partnership With Nuovore
Red Roof Continues Western Expansion With New Dual-Branded Red Roof Inn & Hometowne Studios in Northern California
Winter Haven Hotel Miami Beach Unveils New Renovation
Life House Expands Into Oaxaca With the Management of Casa Yuma in Puerto Escondido, Mexico
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