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management

When Customers Speak To Us, Are We Listening?

Gary R. Hernbroth | April 17, 2019

By Gary Hernbroth I firmly believe that we can learn a lot from our failures and setbacks – IF we pay attention. In fact, I recently spoke on this very topic at the Club Management Association of America's World Congress in Nashville. Several of my audience members enthusiastically shared their stories with each other, stories of how they failed, or suffered a setback, or screwed up, and how they learned from the experience and came out of it smarter and better-suited to deal with similar situations in the future. As with individuals, the same should hold true for businesses. Sometimes things break. Sometimes things go boom in the...

Idu Ribeiro Appointed General Manager at Panama Marriott Hotel, Panama

Marriott International | January 17, 2019

Marriott International announces the appointment of Idu Ribeiro as the new General Manager of the emblematic Panama Marriott Hotel. Idu joins this new position from the Marriott Executive Apartments Panama City, Finisterre, where he was served as General Manager for the past four years. A 21-year industry veteran, Idu began his hospitality career at the Westgate Lakes Resorts in Orlando, as Activity Coordinator and held subsequent positions at the Royal Plaza Disney Village and Marriott Custom House. In 1999, he relocated back to South America where he held different leadership positions in operations at the Hotel Marriott Plaza, Buenos...

How Involved Are Hotel Owners in Property-Level Decisions?

Demian Hodari, Ph.D | November 6, 2018

By Demian Hodari, Michael J. Turner, Michael C. Sturman Hotel owners increasingly contract hotel management companies to operate their properties. While extensive research has examined management agreements to determine the balance of power between owners and management companies, little research has investigated the actual role that hotel owners play in property-level decision making. This is perplexing because management companies generally insist that hotel management agreements (HMAs) specifically stipulate that the owner should not seek to influence the hotel's general manager (GM). In other words, in exchange for their services, m...

Marriott’s Woes Continue with Loss of The Eden Roc Renaissance Miami Beach

Marriott International | June 14, 2013

Files Amended Complaint Seeking Additional Damages in Pending Litigation MIAMI BEACH, Fla., June 13, 2013 -- Renaissance Hotels, a division of Marriott International, Inc. (NYSE: MAR), will cease managing The Eden Roc Renaissance Miami Beach Hotel as of July 11, Marriott announced today. The owner of the property has engaged a new management company. In connection with its departure, Marriott also said that it has filed an Amended Complaint in the pending litigation against the owner, seeking millions of dollars in breach of contract damages. The management agreement permits Renaissance to operate the hotel until the year 2055. The Re...


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